Gmail Customer Service Issues

On July 8, my phone was stolen, and despite informing my cell phone company, they failed to block it. Consequently, the thieves accessed all my accounts, including Apple ID, Google, Gmail, and even my Cash App, and began hacking and spending my money. I am unable to use my iPhone 13 now as I have been logged out of every account. Restoring access to my Gmail has been particularly challenging because the phone number associated with it is outdated, making account recovery impossible. The situation has caused me to change my banking information and cards. I am struggling to regain control of my accounts and update my contact information. I am reaching out for assistance, but as I cannot access my email, I am providing my niece, Hailey Turton's email for communication. Thank you for your help, and I hope to resolve this soon.

I am currently having trouble recovering my Gmail account. Full Legal Name: Jatin Ahir Email Address: [redacted] My Gmail ID is [redacted] I enabled two-step verification on this account, requiring my mobile number and another Gmail ID for recovery. Unfortunately, I provided my own Gmail ID for recovery and removed it from my old phone. Now, when I try to log in on my new phone, I can receive the mobile OTP but cannot access the recovery OTP sent to the old Gmail ID. I am reaching out for assistance from another Gmail account to recover my original Gmail account. Any help you can provide would be greatly appreciated. Thank you.

I lost access to an old Gmail account that I urgently need to recover. On December 23, [redacted], someone hacked into the account, changing only the phone number linked to it. The Gmail address affected is [redacted], and the password is Aaronsmith122. I can confirm ownership because my legal name is Aaron Smith Jr, matching the Gmail name. I also have another Gmail, Smithjra14, which I can provide details for. I lack access to the recovery email or phone number on the compromised account. I am willing to provide any necessary evidence to prove ownership of the account. Your assistance in recovering it would be greatly appreciated.

I have unfortunately lost access to my old Gmail account that I am desperate to retrieve. The account in question is [redacted], and the password is Aaronsmith122. I can confirm my ownership by mentioning that my legal name is Aaron Smith Jr, which matches the name on the account. Another Gmail account I have is named Smithjra14. I lack access to the recovery email and phone number associated with [redacted] after someone altered the phone number link. If there is any assistance you can provide to help me regain entry to my account, I would greatly appreciate it. I am willing to provide any necessary information to verify my ownership of the account.

My Gmail account seems to have been hacked. The hacker is sending messages to my contacts asking for help regarding an Amazon account scam. I haven't used this account since [redacted]. When I tried to change the password, it didn't accept any options or phone numbers. I fear that my medical and banking records could be accessed, or false accounts could be set up. Unfortunately, I can't close the Gmail account because I can't access it with my existing passwords. I need urgent assistance to resolve this issue.

I have lost access to my Google account. On 16/6/[redacted], all my devices were forcefully signed out of my Google account, and my password, phone number, and recovery email were changed. Later, on 26/6/23, an individual reached out to me, claiming I needed to transfer money to them to regain access to my account. Regrettably, I complied, and after signing back in, everything seemed normal. However, on 28/6/23, I was signed out once again, and when I attempted to contact the same person, there was no response. On 5/7/23, he informed me that he had sold my account to someone else and then blocked me. This account, which I have had for 10 years, is linked to all my social and banking accounts. I have photos of my identification card saved in Google Photos that I previously used to verify my identity. I hope Google can assist me in recovering my account.

Hello, my name is Odunuga Abdulazeez from Nigeria, Ogun State. I am currently experiencing a major issue with my Gmail account as I have forgotten the password. This issue arose yesterday on the 16th of July [redacted] when I lost access to my phone, Vivo V21e, and had to factory reset it. Now, I am unable to retrieve all my important information stored in my Gmail account. I have been attempting to recover my account since this morning but to no avail. Unfortunately, the usual "Forgot Password" option is not available to help me in this situation. My Gmail address is [redacted] and it contains vital information related to my business. I am seeking assistance to regain access to my account. Thank you.

I am experiencing a significant issue with my Gmail account. Whenever I try to archive an email, it becomes stuck on a "loading" screen and does not archive. I have cleared my browsing history numerous times, but this has not resolved the problem. The issue is occurring on various devices and networks, indicating it is specific to my Gmail account rather than the device or network. As a result, my Gmail is currently unusable. Thank you, Eric A.

My phone is currently being repaired and won't be fixed until Friday this week. After resetting my password on the Play Store, I am now stuck in offline mode for my Gmail account. This is my only way to communicate with my son's summer school program, aside from driving there in person. Your help would be greatly appreciated. Thank you, Bobbie Randall Email: [redacted] Alternate number: [redacted] Alternative email: [redacted]

On Mother's Day, I attempted to access my Gmail account but received a message indicating that my account might be recoverable. I have cherished this account for a decade, particularly because it houses countless photos collected over the years. I value these pictures immensely and simply wish to retrieve them. I am at a loss as to why Google deleted my account without cause, especially as I have always maintained ownership and have not violated any terms. Please assist me in recovering my pictures, as they hold great sentimental value to me.

The individual who assisted me with setting up my Google account has changed my password without my consent. Unfortunately, the recovery email addresses are also under his control. He is withholding the new password from me. I have recently received a crucial email regarding a housing opportunity that I need to pursue, but I am unable to access it. It is urgent that I regain access to my email at [redacted] I am willing to provide my ID and any necessary documents to verify my identity. The contact email provided ([redacted]) belongs to my social worker, Mrs. Mélanie Pétremann. Thank you for your assistance. - Mister Oscar Jean Elie

I have unfortunately lost access to my photos of my children and I am in need of recovering my Gmail account password. I had set up 2-step verification on the account but lost my phone service, making it impossible for me to sign in. The old and current phone numbers associated with the account are both registered with AT&T. The account I need help with is [redacted] The old AT&T phone number linked to the account is [redacted], and the current one is [redacted]. I have access to my alternate email [redacted], which is linked to my Gmail account. My name is Michael Bonnell Hayden. I am willing to provide any necessary legal documents, such as my driver's license or social security number, to verify my identity. Please assist me in recovering my account.

I am struggling to access my account due to the two-step verification process. Without the backup codes, which were not sent to my recovery email, I am at a loss. This account holds crucial information, from my school details to my kids' information. My phone, [redacted], is not working anymore since it got damaged, making it impossible to receive the verification code. Waiting for 30 days is not feasible, as I need to access my account to start classes soon and manage my Fasfa account.

I am having trouble recovering my Google account, specifically my mail, YouTube, and Google Play services. Unfortunately, my phone was stolen which is making it difficult to verify my identity. While I know the name and password for my email, Google is requesting confirmation through a phone number that I no longer have access to, or by sending a code to the same email that I am unable to access. I am seeking assistance to regain access to my account and would greatly appreciate any help. I do have a backup email that could be used for recovery, but Google is not offering that as an option at this time.

I'm having trouble recovering my Google account. Unfortunately, my phone was stolen, and I am unable to verify my identity when trying to access my account. Despite having access to my main email and a backup email, Google keeps sending the confirmation code to the primary email I am unable to log into, instead of the backup email (which I can access). I am desperate to regain access to my email as it contains crucial information. I sincerely hope you can assist me.

Hello, I am currently assisting a customer with troubleshooting. We are experiencing an issue with our email account used for receiving applications from potential employees. Unfortunately, our responses to these application emails are being directed to the recipients' Junk Mail folders. This poses a problem as it prevents further communication since the Gmail recipients do not see our replies. Could I send a test email to a specific account for you to investigate why our emails are being marked as Junk? We have SPF and DKIM records set up, and the emails are sent from the domain "varelmann.de." Thank you, Michael G.

My husband recently purchased a new laptop and uses a Google Gmail account. Originally, he had set up Google to contact him via his mobile phone for any email account-related issues. However, he no longer has access to his mobile phone, making it impossible to retrieve his email address and password for his new laptop setup. Due to this security hurdle, our local IT shop, Subnet 1 in Eastcote, Middlesex, created a new account and password, causing confusion for him. Given his age and health concerns, is there a way to recover his old email account and password without using the new one? We are willing to go through additional security questions and change his contact preference to email only. What would be the best solution to resolve this situation?

Hello, I am in need of assistance to recover my old account that was hacked. I had difficulties in the past trying to reclaim it, but now I am reaching out for help. The email associated with the account is [redacted], and the old password used to be Tigerblood1! or Tigerblood1. I need access to this account as it holds valuable items for my Fortnite gaming profile. The account was originally set up in Virginia, specifically in Woodbridge or Dale City. I tried to recover it with a phone number ending in 95, which is not mine, and the email address linked to the account is not mine as well. I used to have a different number, [redacted], and the email should be [redacted] I would greatly appreciate any help in resolving this issue.

I am experiencing problems logging into my GMAIL account despite using my usual Wi-Fi connection and providing the correct email address and password. The issue seems to be with the authentication verification code, as it is being sent to an old phone number that I no longer have access to. Regrettably, I am also not receiving the verification code on my current phone number, [redacted][redacted]. Please advise if there are any additional steps or verification processes required for me to regain access to my Gmail account. I understand the importance of security measures and am willing to complete any necessary identity confirmation procedures. Thank you for addressing this matter. I am hopeful for your prompt assistance in resolving this login issue.

I'm having trouble accessing my Gmail account from a new device as I'm not receiving verification codes due to the unrecognized device. My account is now locked and both my email and backup email require a phone number I no longer have access to. I'm seeking help to update that number and regain access to my account. This email address is crucial and I really need assistance to resolve this issue.