The following are issues that customers reported to GetHuman about Gmail customer service, archive #106. It includes a selection of 20 issue(s) reported July 7, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I have a few different Gmail accounts. One is poppalardo87, and the other is real8eproduction. After doing a computer wipe, I lost all my saved passwords. I managed to recall the one for poppalardo, but the password for real8e was randomly generated and I couldn't remember it. When trying to use account recovery, it states it can't verify my identity. I didn't set up a recovery email for real8e. Access to this account is crucial for work. I am willing to provide information to verify my identity. I still have access to poppalardo, which is linked to real8e. Verifying my identity shouldn't be a problem.
Reported by GetHuman-poppalar on Friday, July 7, 2023 8:55 PM
I recently enabled two-step verification on my account but no longer have access to the phone number or device linked to it. The backup email is also inaccessible. The only link left is my WiFi, which has used the Gmail account many times with the exact location data. However, this information isn't assisting me in recovering my account. I've had this account for more than ten years. The email associated with the account is [redacted] I need assistance in regaining access to my account.
Reported by GetHuman-davodyan on Saturday, July 8, 2023 2:30 AM
A few months ago, I accidentally deleted the email account [redacted] Unfortunately, I forgot it was linked to my gaming account, which now requires a verification code sent to that email. When I tried to recover the account with the password, it said the account couldn't be found. This email address is crucial to me as I have made significant investments in my game account. I've already reached out to the gaming company, but their assistance has been limited. I would be grateful if you could help me recover this email.
Thanks,
Alina
Reported by GetHuman-alinakad on Sunday, July 9, 2023 8:39 AM
I need help recovering my email account, [redacted] While I know the password, Google requests a verification code sent to the email. I can't access the email anymore as I no longer have the device it was logged into. I used this email in my childhood and now need it for work and education. Thank you for your assistance.
Reported by GetHuman-rafapalo on Sunday, July 9, 2023 9:45 AM
Hello, a few years ago, I had an email address that I deleted. The issue is that this email was linked to various accounts on different websites, which I cannot access now due to email verification. I can't recreate this email as Google doesn't permit it. However, I have an older similar email that I still use and can use to verify my identity. Is there a way I can regain access to my old email? Thank you for your help.
Reported by GetHuman-rivierem on Sunday, July 9, 2023 10:56 AM
Hello, I recently transferred my email domain, whitelotuslifecoach.com, from inc. authority to Google. I am encountering difficulties in adding it to my Google account. Google is requesting a password that I do not possess, and inc. authority did not provide a password either; they only provided the following technical details:
Type: MX
Priority: 10
Source: whitelotuslifecoach.com
Destination: mx.siteprotect.com
Another issue is that inc. authority helped me to incorporate my whitelotuslifecoach.com with my Gmail account. Now, I need to switch it to using Google so I can access the calendar function. My business email is [redacted], and I also have a personal Gmail account under [redacted]
Thank you for your assistance. Kate
Reported by GetHuman8490606 on Sunday, July 9, 2023 6:53 PM
My account was hacked on Sunday, July 11, [redacted], between 7 am and 11 am. The hacker changed the recovery information, phone number, password, and more. I urgently need to regain access to my Google account, which is crucial to me. Please assist in recovering the account and disabling any unauthorized access. Kindly use my phone number, +[redacted]1, to verify and restore access. Thank you.
Reported by GetHuman-awanghay on Monday, July 10, 2023 3:38 PM
Hello,
My account has been blocked, and despite providing passwords, phone numbers, and backup mail codes, I am unable to restore it. The service claims there is insufficient information, even though I have provided all requested details. It suggests waiting after failed attempts but it has been nearly a day. Can you assist in restoring my mail as I am unable to do it myself? Thank you for any help you can provide.
Reported by GetHuman-freyatur on Tuesday, July 11, 2023 7:19 AM
My car was stolen in October [redacted], along with my purse and phone. The person who took my phone changed all my passwords on my Google accounts, Facebook, Snapchat, Instagram, and everything else in the phone. I'm in the process of creating new accounts, but I've had my original email for almost 15 years. Not being able to access it has been really tough, especially when I need it for various things. I've tried the recovery process multiple times, but it's not working. I can remember some of my old passwords and a recent phone number linked to the compromised email account. It's [redacted] I've been locked out of this email before in [redacted] and was able to chat with Google for help. I hope someone can assist me or guide me in the right direction. Thank you.
Reported by GetHuman-jenilizz on Tuesday, July 11, 2023 1:42 PM
We are facing an issue with a Gmail account connected to a phone that got lost. We were not able to proceed with the 2-step verification due to the missing phone. A new phone has been purchased, but we are unable to log into the account. The recovery email matches the inaccessible account, and the recovery text is not being received despite multiple tries. We have tried all possible online recovery options provided by Google. This phone belongs to my elderly father-in-law, and all his contacts and photos are backed up on Google.
Reported by GetHuman-johnhdsi on Tuesday, July 11, 2023 3:38 PM
My name is Romina Ranocchiaro and I live in Germany.
I have an email address: [redacted] and another email address: [redacted]
Today, on July 11, [redacted], at 3:31 PM, I received a message from Google to the email address: [redacted]
The email informed me that someone has hacked my email: [redacted] where I have important documents. Since it wasn't me, I tried to log into the email account: [redacted], but I found out that someone has stolen my account and set up two-factor authentication on two mobile phones that I do not recognize. I went to the police and reported this incident. The police gave me a document that I can send to you.
The police also instructed me that Google should immediately close the account [redacted], or else I could face serious problems.
Therefore, I request you to promptly close the account [redacted] and send me all the existing content to the address [redacted]
My phone number: [redacted][redacted].
Sincerely,
Romina Ranocchiaro
Reported by GetHuman-sendenem on Tuesday, July 11, 2023 6:35 PM
Thank you for reaching out regarding your Google account [redacted]
Your appeal has been closed as subsequent reviews of your two previous appeals confirmed policy violations, leading to a permanent restriction on your account access by Google. The platform evaluates a maximum of two appeals for such violations, closing any additional submissions automatically.
After 11 months of inactivity, your account and data may be subject to deletion. If you reside in the European Union, special resolution options might apply to you.
Google remains dedicated to ensuring online safety. For detailed information on our policies and responses to violations across our products, please refer to our Terms of Service.
Reported by GetHuman-waliraj on Wednesday, July 12, 2023 5:25 AM
Hello @ Google,
My grandson accidentally deleted all my emails, including important ones, from all folders on my iPhone. I've tried to recover them on both my iPhone and Mac without success. I would greatly appreciate any assistance you can provide in helping me retrieve these emails. Thank you for your time and help.
Reported by GetHuman-funkedup on Wednesday, July 12, 2023 10:07 AM
Hi, I am having trouble accessing my blocked account. I have tried entering passwords, phone numbers, and backup mail codes, but it keeps saying there is not enough information even though I provided all the required details. The service is now telling me to wait because there have been many unsuccessful attempts, but it has been almost a day already. Can you help me restore my account as I am not able to do it on my own? Thank you for any assistance.
Reported by GetHuman-freyatur on Wednesday, July 12, 2023 6:27 PM
Hello,
My Google account has been hacked, and I can't access it because the hacker changed all the information on my account. I still have the recovery email of the hacked account, and they also activated two-step verification. I can't recover my account. The hacked email address is [redacted] It's still logged on my device. I created my account in July or August [redacted], but I don't remember the exact day. You can check the account change history to see that it's been hacked by an unknown person who probably guessed my password. This unknown person changed the email and phone number. I can't access my account. Thank you and sorry.
Reported by GetHuman8498597 on Wednesday, July 12, 2023 11:51 PM
Dear Sirs,
Thank you for your communication.
We have taken the following actions to meet your requirements:
- Implemented a DKIM and SPF entry
- Initiated a verification process to confirm ownership of the domain (caritas-leverkusen.de)
- Blocked all accounts responsible for sending spam emails
- Plan to transition to Outlook [redacted] for enhanced security within the next few weeks
We kindly ask for the ban to be lifted to resume our services.
Thank you.
For any inquiries, feel free to reach out.
Sincerely,
Signatur
Harry Haeuser
Reported by GetHuman8499160 on Thursday, July 13, 2023 10:20 AM
Dear Sir/Madam,
I am writing to report that my YouTube account was hacked today. The hacker gained access to my Gmail account and changed both the mobile number and recovery email address associated with it. Furthermore, they have also altered the email address itself. My channel, "Shareef Ladka," was linked to the following email: [redacted] The hacker has changed it to [redacted]
I kindly request your assistance in recovering my YouTube account. This incident has left me very disappointed. I have attached screenshots as proof of the situation. Your prompt response would be greatly appreciated.
Thank you,
Regards,
Sawan Kumar
Reported by GetHuman8499902 on Thursday, July 13, 2023 4:13 PM
I have been dealing with ongoing harassment where someone is attempting to access my Gmail account. Today, when I entered my correct email and password, it prompted me for verification and asked for a phone number. After my first attempt at entering a phone number, it informed me of too many failed attempts and advised me to try again later. Subsequently, I used my most recent remembered password (which is accurate) and it still couldn't verify my identity. The waiting process is not feasible for me, and I am concerned about the hacker attempting to log in daily, potentially prolonging the wait indefinitely. I am in need of urgent assistance in resolving this issue.
Reported by GetHuman-ummuermi on Friday, July 14, 2023 10:50 AM
Hello, my Gmail account ([redacted]) is not working correctly. I had low storage space for a while, but I recently purchased more space because I need to reset an account linked to this email address. However, I am not receiving the reset links sent to my Gmail account. When I tested by sending an email from my main account, it came through immediately. I suspect there might be a restriction on my account due to the previous lack of storage space. I urgently need my email to function properly to reset my EA account password. Thank you for your assistance. Sincerely, Louise.
Reported by GetHuman8503112 on Friday, July 14, 2023 10:34 PM
I created an email with my old phone number for two-step verification, but my phone got wet and is no longer working. I'm unable to log in on a new device because Gmail sends the verification code to my old phone number, which I can no longer use. If I could update my new number as the primary number, I could receive the access code there and access my account. Email: [redacted] New phone number: ([redacted])-[redacted].
Reported by GetHuman-readinra on Saturday, July 15, 2023 6:47 PM