Gameloft.com Customer Service Issues

I have encountered multiple problems with Modern Combat 5 lately. During team battles, the game freezes, and even though the game sound is there, I am unable to move or take any actions. Strangely, although I have made kills and am in the middle of a match, my username does not show up, and I do not receive credit for my kills. I have tried a factory reset on my device, replaced the internet filters, and have a new router, yet the issue persists. My squad members have witnessed this problem through screenshots. I would appreciate guidance on resolving these issues. I have changed my username on MC5 from BoneBruiser76 to Dude Stryker. Best regards, Kevin R. Sent from my Galaxy P.S. I need assistance accessing my Gmail account. The email address is [redacted]@yahoo.com. Thank you!

Lately, I've encountered frequent issues with Modern Combat 5. During team battles, the game consistently freezes, leaving me unable to move despite the game's sound still playing. Even though I have kills and am actively participating in matches, my username doesn't appear, and I don't receive credit for my kills. I've tried a factory reset on my device, replaced my internet filters, and upgraded to a new router with my wife. I have shared screenshots of the problem with my squad members. I would appreciate guidance on resolving these persistent problems.

I am having issues with the My Little Pony App in the US. My game progress was lost, and I have been trying to get assistance by sending multiple requests with no response. When I finally received a reply, I was instructed to check my Google account, but the game still restarted. Despite my efforts and providing all necessary information through attached screenshots, customer care has not been helpful, and I am extremely frustrated with the lack of support. I have invested significant amounts of money into this game since [redacted] and just want my progress restored, not looking for any additional benefits. I have exhausted all possible contacts and avenues to resolve this, but with no success. It is disheartening to feel neglected as a loyal customer who has spent considerably more than average with the company.

On May 19th, your system experienced a technical issue, which led to the loss of your recent purchases. Despite contacting customer care daily for two weeks and providing screenshots of the error, you haven't received a resolution or response. You've attached emails with screenshots of the error code for reference. --- Subject: Re: [#[redacted]] Technical Issue with Game Dear Gameloft Customer Care, I am reaching out regarding the ongoing problem with error code ga lgm.[redacted].[redacted] that occurred on May 19, [redacted]. Despite sending numerous emails along with screenshots, the issue remains unresolved, resulting in significant loss on my end. Your prompt attention to this matter would be greatly appreciated. Thank you for your assistance. Kenneth Y.

Since yesterday afternoon, I've been experiencing an issue with the game. There was a major update scheduled for Friday (Asphalt 9), and I was excited to try it out. Upon opening the game, it tried to connect to Xbox Live as usual, but this time it took too long despite my 5G internet. I attempted to sign into my Xbox account, but the game remained stuck on "checking Xbox Live privileges," eventually crashing and becoming unresponsive. I even tried reinstalling, to no avail. I'm concerned about losing a year's worth of progress and my collection of 20 cars. In a similar situation with Asphalt 8, Gameloft assisted a player by providing a new account with most of their cars restored. I'm hopeful they can help me as well, as I only need my 20 cars back. These are the cars I had: [List of Cars]. My in-game username is Venom72Death85. Please assist me at your earliest convenience. 🙏

My 4-year-old sibling has been playing Asphalt Nitro on the phone, and to our surprise, there were 8 duplicate purchases on our phone bill for approximately [redacted] USD. We are unsure how these purchases were made since my sibling cannot even use the items without a specific code. We are keen on securing a refund from Gameloft due to this unintentional expense. After emailing Gameloft Customer Care on the evening of 23rd July, we are still awaiting a reply. We have noticed that many others faced challenges in receiving responses as well, which is making us anxious. Unfortunately, we haven't found alternative ways to contact them yet.

In December [redacted], I reached out to Gameloft due to my daughter facing issues accessing Dragon Mania Legends. Despite playing the game on her iPad for years, we received an error message stating she was underage. My attempts to contact Gameloft Customer Support resulted in delayed responses, each time with the explanation that my email had been lost in their database. I provided all requested information, including my daughter's Profile ID (Dragonmaster799827). Today (08/11/[redacted]), I received another email stating my message resurfaced after being lost, urging me to respond if the problem persists. Unfortunately, the issue remains unresolved as it has taken Gameloft 11 MONTHS without any resolution. This situation is incredibly frustrating.

Good evening, My name is Maurizio Mainas, and I have been a loyal Asphalt player for several years. To my surprise, after about 15 days of inactivity on Asphalt 8, today when I tried to login, I received a 14-day suspension message for misconduct. I am truly shocked! At 55 years old, I have never cheated in my life, not even when playing soccer as a child. I believe there may be an error, or perhaps someone has cloned my account (is that even possible?). I play for pure enjoyment and do not feel the need to win at all costs, I understand the spirit of defeat. If you could please consider what I have written, I kindly ask you to restore my account so I can spend a few hours of relaxation enjoying a game that entertains me regardless of winning. Thank you for your attention. Sincerely, Maurizio

I am encountering an issue with one of my Dragon Mania Legends accounts. The second account, created for my grandson with the Player ID e9433 - YcyMTFfMjAxOF9hcGE= under the name [redacted], is inaccessible as of Monday, 3rd January at 10 pm. I have made efforts to reach out to support through the game portal without success. My name is Lyn Heaver, and my email is [redacted] The other account, Dragon Master [redacted], is still visible in the Clan list under Seb's Clan, but I am unable to log in. With approximately $[redacted] in the account and at level [redacted], I am eager to regain access to it at the earliest convenience.

Hello, I am encountering a persistent issue with Asphalt 9 multiplayer functionality. Every time I attempt to join a multiplayer game, it gets stuck on the screen saying "searching for other players and location." Additionally, my Xbox networking multiplayer server connectivity is blocked. Despite checking and ensuring that my NAT is open and server connectivity is established through the Windows gaming settings, multiplayer is still not working. I have tried various troubleshooting steps, including changing laptops, using a new PC with a different Xbox account, reinstalling Windows on both computers, switching between three different internet providers, testing connectivity in three different locations, and attempting to connect in three different ways. This issue has persisted for two months now, and despite reaching out to Microsoft, my internet provider, and Gameloft, I have only received unhelpful automated responses.

Good afternoon.... Ladies and gentlemen, for a few days now I have been complaining about a faction from Korea that we are constantly facing in our faction wars in the game "World at Arms." We have lost 8 wars to them because they are using the apk Cheat Energy 7.0 / 7.2 and 7.4 in KRA events to get the most powerful infiltration tanks, DEFENSOR IV, for free through cheating with this apk, thus winning all faction wars without giving the opposing faction, which is us, a chance when the game pairs us with them. We have lost over 1,[redacted] glory points for our faction to them because they are cheating in the game. I have complained several times, and so far they have not paid attention to the issue. We are losing more faction glory every day due to our complaints not being addressed and the cheaters being punished and banned along with their faction, which is the normal course of action in these cases. I am asking for your help because traditional methods are not resolving anything. I will provide my email below for you to verify that I have made numerous complaints and those responsible have done nothing to solve the problem up to the present date. Email: [redacted] Player: ~COIO3~ Faction: ~COIO3~ IP: [redacted].[redacted].[redacted].[redacted] Contact: +[redacted][redacted] Name: Marcio Kern City: Tauí State: São Paulo Country: Brazil Continent: South America I await your prompt response and the resolution of the case, including the return of the glory points we lost due to the war with this cheating faction - a total of 1,[redacted] glory points lost for our faction until now. I await your actions...

I paid [redacted] INR for the Modern Combat 5 starter subscription pack, but it's not active in my game. Energy is deducted during story or spec ops missions, and my weapon exp is still at 13 percent. I've tried restarting the game and my internet, but the subscription won't activate. My game is linked to [redacted], while I made the payment through [redacted] The payment confirmation email was sent to [redacted] The game shows the subscription is active, but energy is still deducted during story missions. My dogtag is [redacted].

Здравствуйте, ещё раз. Я решил обратиться к вам снова! Я постоянный игрок и клиент в Боги Арены уже продолжительное время, покупаю ваши игровые предметы и приношу прибыль вашей компании. Однако частые ошибки в приложении вызывают у меня недовольство и разочарование. Я прикладываю фото с образцами ошибок, таких как длительная загрузка игры, редкие рекламы, проблемы со входом в Союз из-за ошибок, а также проблемы с отображением тел персонажей и другие технические неполадки. Игра становится неприятной из-за этих проблем, но я всегда ценил ваш труд и искусство, и хотел бы видеть продолжение развития в таком же духе.

I am experiencing a significant issue with my MC5 account as my progress has reset, and I was at the highest level. I have observed that not only I but also a friend encountered this problem. Interestingly, you were able to restore my friend's progress, but mine remains missing. I have read similar comments on the Play Store about others facing the same issue. I am hopeful that you can help me restore my progress. Here are my details: Game data center: eur ID: (Dog Tag) ae5h52gg

I connected the game to an account, but I am unsure if it's the same one I use for the Microsoft Store. I have screenshots from [redacted] showing my in-game purchases. The account linked to the game is [redacted], while my email is [redacted] My identification credential ID is D706f7. I have not changed devices; this account has only been used on my device. I encountered issues accessing my account around February 20, [redacted].

I attempted to access Disney Magic Kingdom on my phone using Google, and unfortunately, I encountered an issue where I lost about two to three weeks of progress. Additionally, I purchased several in-game items totaling over $30, including Frozen chests with over [redacted] gems which rewarded me with characters like Hans, Elsa's Ice Palace, water spirit wave ride, troll knoll, and Elsa's costumes. I also acquired Ming Lee and Lee family Temple, which I mistakenly bought twice. This setback caused my season pass progress to drop from over [redacted] to around 87 or 88. I request for the characters and attractions I purchased to be restored, assurance that my season pass progress will not be affected, and some form of compensation for the inconvenience as it has been over a week without resolution. This issue occurred on September 18th between 3:00 p.m. to 4:00 p.m. EST. I am a loyal customer and I trust that this matter will be resolved promptly with the reinstatement of my lost items and appropriate compensation. Thank you.

I have been attempting to contact Gameloft regarding my ban from Asphalt 9. I have invested a lot of time and money into the game, making this situation disappointing. I am unable to log in to retrieve my player ID to submit a ticket. I have tried calling various numbers found online, but have only reached a French-speaking representative. Despite selecting English, I have not been transferred. I have exhausted all options, including chat support. Could you assist me with this issue? My contact information is as follows: WhatsApp at [redacted]09, name Ricky Morazan or Enrique Morazan. You can reach me at [redacted] or [redacted] Your help is greatly appreciated.

I believe this is the platform I used before, and I am encountering an issue again. I lost my progress once more. I currently hold a [redacted]-win streak, have completed the season, battle pass, and am now on the Alien Sky level completing missions. When I attempted to play a PvP game, the progress reset, and I couldn't battle, resulting in lost game wins. This situation is frustrating. I am hesitant to continue for fear of losing all my progress. I have invested close to $[redacted] in this game. I would appreciate it if either my progress or purchases could be restored. I am hopeful that this issue can be resolved promptly on your end. Thank you.

MC5 è pieno di hacker. Se non risolvete il problema, stanno scappando tutti. Rimarrete con un pugno di mosche. Invece di spendere soldi, prendete 3 Game Master che controllino e vedrete che bandite farete a ruota libera. Allora i veri giocatori torneranno e spenderanno. Per favore, fate ciò. Non rovinate questo bel gioco. Mettete dei bannatori che bandiscano gli hacker, che sono tanti purtroppo. Potreste usare dei giocatori se non lo fate, MC5 morirà. Che dite, aspettiamo il [redacted] per fare qualcosa? Ma dai, è ridicolo. Non fate nulla. Ci vuole molto poco per far girare dei bannatori e voi non fate niente. Il gioco resterà solo con i [redacted] hacker, ma sarà rovinato per sempre.

I am experiencing an issue with my character in Ironblade. After my tablet crashed, I had to reinstall all my apps, resulting in a new character in Ironblade. I would like to retrieve my old character. I have the necessary details for it and my current email is [redacted] The account name and number for my character is SirBattleDonkey678337. Can you please transfer my old character to replace the current one and save it to the cloud? My Google Play Games account does not reflect the past character, so I would appreciate your assistance in resolving this. Thank you for your time and help.