GameStop Customer Service Issues

I recently purchased a Wii U, 2 controllers, 4 games, and a wireless motion sensor bar. Unfortunately, the Mario game I received wouldn't read, so I exchanged it for another one, which also didn't work. I spent an hour in the store, and even though the cashier took my information to create an account, it was never done. When I asked to speak to a manager to find a working game, I was met with rudeness and raised voices. Despite how much money I spent and the inconvenience of returning multiple times, I was charged an extra $5. Feeling upset and embarrassed, I ultimately left with a game I didn't want just to avoid further confrontation. The store's address is [redacted] Florin Road, Sacramento, CA [redacted], and the lead's name is Peter. It's clear that Peter could benefit from customer service training. I am considering returning everything and would appreciate a gift card for future purchases.

I purchased headphones at GameStop based on a recommendation but had a bad experience. I bought two sets - Zelda for $39.99 and Hey Tens for $60. They were both faulty right out of the box. I also bought a warranty for both but was surprised to find out I had to pay $5 each time I used it. When I returned the headphones, I received replacements, but they had the same issues. I was not satisfied with the solution offered. I don't want to spend more money on headphones when the ones I bought were defective. I hope GameStop can address this issue promptly.

I took advantage of the buy 2 get 2 free sale to order a few games. Initially, the 2 card limit was a hindrance, but I managed to make a purchase. However, I later changed my mind about the games and canceled the order to update it with a different game. I paid using gift cards on the 25th and canceled around 2 a.m. on the 26th. I haven't received any email confirming the refunded gift card credit. I am eager to participate in the Christmas deal, so I hope to hear back soon regarding this matter.

I already reached out via the main site, but I'm unsure if that will be effective. Prior to calling, I'm posting here as a second attempt. In early December, I purchased Link's Awakening for the Nintendo Switch, but today upon opening, the box was empty. I am seeking either a refund or a replacement copy of the game. The game was sealed in plastic, and I am baffled by this error. If I do not receive an email reply promptly, I plan to contact by phone tomorrow or visit the GameStop store in person.

Hello, Approximately two years ago, I registered for self-exclusion from online gambling sites. On 26/12/19, despite my efforts, I experienced a strong urge to gamble. I attempted to access various sites without success until I successfully registered with Mecca and proceeded to deposit £20 followed by an additional £68. Upset with myself, I contacted them to question why they allowed me to register while other sites prevented me. After reaching out to Mecca, they informed me via email to contact your service first regarding a potential refund of £88. My name is Marian Walsh, born on 19/10/54. The email I used for gambling sites is [redacted] I seek your assistance in obtaining a refund. The email associated with my gambling activities is [redacted]

I excluded myself from online gambling sites two years ago on 28/12/19. Recently, I felt the urge to play online slots and found that I was blocked from most sites except Mecca Bingo. I ended up spending £88 on Mecca, which upset me greatly as I am a senior citizen on a limited budget. After contacting Mecca, they requested proof from Gamestop that I had registered with them before they could investigate and refund my money. Unfortunately, I've been unable to reach Gamestop via email and calling them would be too costly. Please assist me in resolving this issue promptly. Thank you, Marian Walsh Username with Mecca: Calpop54 Email at the time of registering with Gamestop: [redacted] Kindly help me with this matter as soon as possible.

I visited GameStop at [redacted] Yoop Rd. in Jacksonville, NC to buy a refurbished PS4 controller I saw on sale online. I was told it cost $49.99 in-store, so I decided to order it online for $25. After placing the order, I received a confirmation email to pick it up at the same store. When I returned the next day, they couldn't find my order initially. Later, I received an email saying it was ready, but I couldn't go back immediately. Checking my emails on Sunday, I saw one indicating my order was picked up by someone named Garrett, which wasn't me. Despite clarifying with the store that I wasn't married and didn't know anyone by that name, a man with an ID matching mine took my order. I suspect an inside job as the store only checked the first name on the ID. I requested security footage to investigate further, but it wasn't provided. I feel like a victim of a crime and have reported the incident to the Jacksonville police. My contact number is [redacted]. Thank you, Laura J.

Six months ago, I shared my experience being mistreated by an employee without reason. Once more, I left the store feeling upset and empty-handed due to poor treatment. This time, it was at the [redacted] N. 19th Bozeman, MT [redacted] location involving two employees. Despite being mild-mannered, their behavior was unacceptable. I believe these employees require discipline. It seems they have an issue with me, perhaps due to my red hair, which sounds absurd. I simply seek a response addressing this matter.

On 12/29/[redacted], I used a digital gift card to order Civilization 6 for a digital download. After not receiving the game code, I called customer service a week later. They informed me the game was unavailable and gave me the option to cancel for a refund or wait. Having waited over a week, I decided to cancel. On 1/21/[redacted], I called again as I still hadn't received a refund email. They said they would send a new email with the card number and pin for in-store or online use. After three phone calls, the latest from today at approximately 4:43PM EST, I've been met with varying responses including promises to send another email, a new gift card, and advice to wait. This whole ordeal, starting on 12/29/[redacted], has left me extremely frustrated. I have never experienced such difficulty with a simple issue. This has made me reconsider shopping at Game Stop in the future.

Today, I was excited to spend a chill Sunday with my 11-year-old daughter, with good food and pre-owned games. However, when I tried to play Assassin’s Creed Syndicate, a GameStop pre-owned game, my PS4 froze after encountering a disc reading error message. This has happened multiple times before, with the second pre-owned game, Assassin’s Creed Unity, having visible scratches. Disappointed, I returned all three games to GameStop and shared my experience with customer service. I hope for a resolution from the local area manager, but if not, I'll follow up. While I appreciate the store employees, the repeated issue with pre-owned games reflects poorly on management and company standards. If this continues, I may no longer do business with GameStop.

I ordered a game online to be delivered to my house, but it was ultimately canceled because I didn't pick it up in time. I dislike shopping online at Gamestop because of this experience. I received a text on February 10 saying the item was shipped to the store, and another on February 14 when I was going to pick it up, only to find out it had been sent back. I wish it had been delivered to my house as intended, as I was busy and couldn't pick it up. Additionally, I never received a refund for the purchase. Please refrain from emailing me in the future.

I placed an online order with your company on February 14th and paid $6 for 2 to 4-day delivery. I purchased a black Yoshi as a Valentine's gift for my 6-year-old son, who I only see four times a year. This specific item was not available in any store nearby, so I had to order it online. However, instead of receiving the black Yoshi, my son got a pink one with orange spikes and a tag in Chinese. I contacted customer service with my son's dad, and after being promised a replacement, I have received nothing 12 days later. The customer service representatives could not provide me with a shipping date, which is unacceptable. Each representative I talked to gave me different information and excuses. I am extremely disappointed in the lack of communication and professionalism. My son is upset, and I just want to be refunded for the expedited shipping since I have not received what I paid for. I tried reaching out to corporate but only got a voicemail. I am requesting a callback from a corporate representative to resolve this issue promptly. Thank you.

Dear Gamestop Team, I appreciate your slogan "power to the players," but I've noticed some areas where improvement is needed. While I do enjoy shopping at your store, I find certain aspects frustrating. One issue is the low trade-in value for used games; for instance, I only received $5 in store credit for a game I originally bought for $30. Additionally, there have been instances where I received the wrong game or encountered problems with game discs. I also believe that your game prices are higher compared to other retailers like Best Buy. Improving these areas, such as offering fair trade-in values and ensuring accurate customer service, could enhance the overall shopping experience. Thank you for considering my feedback. Regards, C. Graves

My name is David N., and I must express my disappointment with the service provided by GameStop regarding my order #[redacted][redacted]. On 03/06/[redacted], I made a purchase of a PlayStation 4 1TB system for $[redacted].99, totaling approximately $[redacted] after taxes. Sadly, instead of receiving the console, I was sent a pair of Marvel socks valued at $9. I want GameStop to acknowledge my frustration and dissatisfaction with this mix-up. The behavior of your managers in handling my issue was unprofessional and rude. As a loyal customer, I am deeply upset by this experience and may reconsider future business with GameStop. I kindly request some form of compensation for the inconvenience caused by this mistake.

Hello, I'm Jordan D. Last year, I preordered the Doom Eternal Deluxe Edition. The original release date in November got moved to March 20th, [redacted], which is just days away. I've encountered a problem since I've changed addresses, and the Gamestop store we preordered from is located at [redacted] S Broadway Avenue, Tyler, TX, [redacted]. Despite attempting to contact them by phone, I wasn't able to reach them. Considering the current events, if possible, I'd appreciate it if they could deliver the game to my new address at [redacted] Varsity Dr, Tyler, TX, [redacted], APT 1113A, through Amazon or another safe delivery method due to concerns about the Coronavirus. I paid for the game in full at the time of preorder. I receive packages at the Amazon Hub. If there are any important details or updates, please notify me via email.

GameStop Faces Challenges Amid Coronavirus I am concerned about GameStop's approach to employees with children at home due to school and daycare closures. Employees should not have to find disinfectant products for work when they are not available in stores. The company must provide necessary supplies to ensure employee safety in small stores like GameStop. Online shopping options should be promoted to reduce the risk of exposure. GameStop should prioritize employee well-being during this uncertain time. Stay safe and take care.

Hello, my name is Kharis. I recently bought 2 pre-owned Nintendo 3DS systems from the East Orange, New Jersey GameStop location, but the associate forgot to give me my receipt. When I went back, the store had closed early due to a state of emergency. Unfortunately, both systems are not working, and with all GameStop locations closing until further notice, I can't get a replacement right away. Could you kindly email me a copy of the receipt at [redacted]? My phone number for Power Up Rewards is [redacted], and my address is 55 Whittlesey Avenue, East Orange, NJ [redacted]. I used my Visa debit card through Apple Pay for the purchase. I was informed that all locations would be closed by 8 pm Eastern Time, so your prompt assistance would be greatly appreciated. Thank you.

I made an online purchase using a gift card, but unfortunately, the order was canceled the following day. I have yet to receive a refund, so I contacted customer support multiple times. During the first call, I waited on hold for an hour before hanging up. The second time, I was on hold for 2 hours and suddenly got disconnected. Currently, I've been on hold for over 5 hours on my third call, still waiting for my gift card refund. I have checked my email, including the spam folder, but have not received any notification. I also reached out to them via email.

Good morning, I am Mrs. Marozzi from My Way Italia S.r.l. Our company has been operating in the Real Estate market for about 6 years, specializing in management and commercial consultancy for shopping centers and retail parks. The shopping center in Pozzolo Formigaro, called "I GIOVI," will be transformed into "MyWay Center Pozzolo," featuring Carrefour Market, Brico, Fit Express, Fast & Clean, food services, ice cream shop, and more. The family-oriented center will include a nearly 500m² playground. We identified a Game Store as a necessary addition, so please contact us if interested. Our professional staff will assist you in choosing the best solution. Thank you for your attention. Chiara Marozzi [redacted] www.mywayitalia.it My Way Italia Srl Offices and Show Room Via Aurora, 20 [redacted] Lomazzo (CO) Registered Office Via F.lli Bronzetti, 40 [redacted] – Como Italy Please consider the environment before printing this email.

I recently got a delivery notification for order #[redacted][redacted]. Unfortunately, the package was not actually delivered, despite what the confirmation said. I reached out to UPS several times to inquire about the parcel's location. According to UPS, the delivery was mistakenly left at a neighboring apartment building rather than at mine. I do not have access to this nearby building, and I am puzzled by this decision. I searched both the other complex and mine thoroughly yesterday and today, but the package is nowhere to be found. I kindly request that Gamestop initiates a claim for the lost item. The tracking number associated with this delivery issue is 1Z1EE[redacted][redacted]. I am hopeful that Gamestop's customer service will address this matter promptly. Thank you in advance for your assistance.