GEICO Customer Service Issues

I am currently residing in Florida and staying with my wife on her FEMA assignment in San Antonio, TX. Recently, I switched insurance providers to Geico but mistakenly provided my temporary address in San Antonio for my policy. During the application process, the Geico agent I spoke with transferred me to the Texas office, resulting in my policy being under the Texas division of Geico. However, the Florida Department of Motor Vehicles suspended my driver's license due to not having an insurance policy from a Florida provider. I urgently need to cancel my current Texas policy and acquire a Geico plan that is valid in Florida as I will be returning to my Florida residence in a few weeks and currently cannot drive legally.

Subject: Issue with Claim [redacted]7-Policy REN[redacted]00 I had a negative experience with your company that needs urgent resolution. The incompetence of my adjuster has resulted in multiple errors that need to be addressed promptly. This is solely about the lack of professionalism and I would appreciate a quick resolution. - Last week, I updated my rental insurance from Las Vegas, Nevada, to Lufkin, Texas. - Today, my insurance adjuster sent conflicting emails. One mentioned a paper check to my old address in Las Vegas, while the other email provided a link for instant deposit, but it also mentioned a check. - Despite not having my new phone number, the adjuster sent a two-step verification link, which made it impossible to receive the PIN number via text. - The adjuster didn't disclose where the purported check would be sent and accused me of spamming. As a loyal Geico customer and so is my family, I request that a competent person addresses this issue by providing a new deposit link and ensuring that I am not assigned to this adjuster in the future. Sincerely, Marc M. [redacted] Sugar Pine Road Lufkin, Texas [redacted] Cell: [redacted]

Our homeowner association had an incident involving a vehicle insured by Geico crashing through our fence. I've been trying to contact your company to discuss this matter but haven't been able to reach a representative yet. The accident occurred on 4/7/21, with Marilyn Buente driving a [redacted] black Volvo V70 under policy #[redacted]. We are currently assessing the damage and getting repair estimates. We would like to notify you about this incident and understand the process for having the damages covered and paid for. I can provide the accident report, photos of the damage, and the parts of the car we retrieved at the scene. Thank you, Lynn Bartelt, Hillcrest Homeowners Association, Inc.

I recently received your letter regarding the impact of my credit report on the auto insurance quote. I am 71 years old and lost my husband to lung cancer over a year ago. Dealing with this loss has been challenging. I also battled cancer myself, which makes my survival feel like a blessing. At this stage in my life, my credit score holds little importance to me, but I understand its significance to you. All I want is to use my Jeep to visit my children and grandchildren and handle local errands. Relying solely on a number to assess my risk, as your extensive network does, contributes to societal issues. I typically disregard such letters, finding peace in not aligning with your views. Every individual has a unique journey, and this is a part of mine. There are countless tougher stories beyond mine. People like me are out there, but you may never truly know us due to a mere number.

My name is Nabeela Ismail, and I was involved in a car accident in August [redacted], where I was t-boned by a driver insured with Geico. I believe the process for my payment shouldn't have taken 8 months. Throughout this time, I have had to initiate contact for updates on my claim, which I find unprofessional. Initially assigned a claim adjuster who left the company without progress on my case. Despite another adjuster being involved now, the delay still stands. If Geico could contact me at [redacted] on 5/16 or 5/17, regarding claim number [redacted][redacted], I would greatly appreciate it.

Policy # [redacted] I have been a customer with Geico for 8 years, and I am confused about receiving emails stating that my Drive Easy discount will be stopped. I believe the issue may have started when I changed my address from Washington to Texas and made adjustments to my auto policy to include a [redacted] HONDA for Mark B. Additionally, a brake problem was discovered during a checkup of the Honda after a long trip, leading to its sale and potentially causing a misunderstanding. It is important to note that a new Home insurance policy for Mark B. should have been added to our existing 2-car auto policy. We are looking into getting a new electric vehicle to replace the sold car, with reservations already made with Tesla for Mark.

I have been a Geico customer for a long time with automatic monthly withdrawals. However, in the past three years, there have been instances where my account gets double billed without warning. Upon contacting their customer service, I was informed that it's a computer glitch undergoing updates. This issue seems to be a common complaint among customers. While I understand the possibility of an extra charge when initially signing up, it becomes problematic when it occurs multiple times a year without prior notice. Having to contact the company each time to rectify this recurring system error is inconvenient for me as a consumer. The lack of notifications exacerbates the situation. As a result, I am contemplating switching to a different insurance provider to avoid dealing with this issue every six months.

While waiting at a stop light on Hagis Parkway in Scarborough, Maine, a car from the left lane unexpectedly merged into my lane, resulting in a collision on the front left side of my vehicle near the tire and bumper. I promptly contacted [redacted] to report the incident, and other witnesses mentioned a blue vehicle was involved. The Scarborough police officer indicated that these reports could be available to the insurance company. Initially feeling okay and only noticing scratches on my car, I later experienced an unusual noise when braking while driving down a hill. Concerned about my neck, I plan to schedule an appointment with my PCP to address any discomfort.

We recently had an accident involving the tow truck we use for our mobile business. The insurance company has approved a rental vehicle for $44.54/day, but we need a vehicle that can tow a trailer which costs around $67/day. This situation is causing us to lose significant money daily. We urgently need approval for the rental vehicle that meets our business needs. Any help you can provide would be greatly appreciated. Thank you for your assistance in this matter.

I witnessed a concerning incident today involving the driver of a Geico car in Little Rock with Arkansas license plate [redacted] ZPP. At around 2 pm, this driver was tailgating me and later another vehicle despite a clear lane available for passing. I believe this behavior does not reflect well on the company. I would like to request some driver training for this individual as a reminder to practice kindness and thoughtfulness on the road.

My name is Charles W., residing at [redacted] Rolling View Drive, Schuylkill Haven, PA [redacted]. I currently have an active judgment with the creditor Geico/Suzanne L. Strause. I am kindly requesting to establish a monthly payment plan of $20. Due to my recent release from prison, my financial situation is limited, but I am eager to fulfill this commitment to regain my driver's license for employment purposes. I intend to enhance the payment amounts when feasible. To comply with PENNDOT's requirements, I would need a formal agreement from the creditor affirming the regular payments. Thank you for your understanding and assistance in addressing this matter. Should you need to contact me, kindly reach out at [redacted].

Hi Geico, I am Taylor French, and my claim number is [redacted][redacted]. I recently experienced an accident where one of your customers backed into my parked car shortly after I purchased it. The process of getting my car repaired has been incredibly frustrating and has caused me to lose hours at work and spend more money on gas than I can afford at the moment. I have visited the repair shop three times already. On the first visit, I was supposed to receive a rental car through Enterprise but was denied because I am 18 years old. Subsequent attempts with Hertz and Budget also failed due to my age. Despite multiple conversations with Geico representatives, the only solution offered was to save my Uber receipts for reimbursement. This situation has not only inconvenienced me but has also affected my ability to work and earn money. I am reaching out to request reimbursement for the time and money I have spent driving to repair shops and rental agencies, as well as for the days I will be unable to work while my car is being repaired. Thank you for your understanding and assistance in resolving this matter promptly. Sincerely, T. French

I have been dealing with a claim for 2 months while paying over $[redacted] monthly for insurance, expecting top-notch service as advertised. However, I found myself in financial and mental distress as the rental coverage, which was cut off by GEICO, left me without a car in the scorching [redacted]+ degree weather of Vegas. Despite paying my insurance regularly, the lack of assistance with my coverage has been incredibly frustrating. If this issue is not resolved promptly, I will be forced to pursue legal action to address this fraudulent insurance situation. Given GEICO's reputation and resources, I am disappointed by the current state of affairs and hope for a resolution to this ongoing problem.

To Geico corporate headquarters, Approximately two years ago, I filed a homeowners claim because water damaged the bamboo floors I had professionally installed in my condo. There were leaks reported from both sides that caused water to seep into the slab foundation under my place, leading to dark spots on the light bamboo floors. After confirming the damage, a Geico or Homesite representative handled the process, which involved me temporarily moving out of my condo due to the extensive repairs needed. However, upon moving back in, some items were missing, and further issues arose when black mold was discovered under the floors. The contractor refused to remove the floors or mold, so I took on the task myself over a week using bleach and muriatic acid. My main concern is that my premium was unexpectedly increased by 50% following this incident, with no clear explanation from Geico or Homesite. Despite contacting both companies, I received no satisfying response and was passed back and forth between them. It is frustrating to be penalized for something beyond my control, without a proper investigation into fault. The lack of accountability and assistance from Geico, especially during my recent conversation with Melanie, leaves me feeling unprotected as a customer. It appears there are numerous complaints against Geico online, which adds to my concerns. I hope that my case will be thoroughly reviewed and investigated to address these issues promptly. Thank you for your attention to this matter. James M.

I spoke with Geico on Monday, 7/26, for 2 hours regarding my windshield replacement. After much discussion, I was assured by the representative that Geico would cover the replacement, even though the app indicated a repair. The Geico representative confirmed I would get a gorilla glass replacement, and Safelite was supposed to reschedule the appointment. However, Safelite informed me today that Geico's information was incorrect, and I need to contact Geico to update the claim to a replacement (referral #[redacted]). If this isn't resolved, I will escalate the issue to the VP of customer service as I feel misinformed by Geico since the beginning, which is unacceptable.

Today, I was in a car accident. Despite the citation given to me by the officer on the scene based on the other driver's statement, the physical damage and accounts from myself and two witnesses indicate that the other driver was at fault for making an illegal lane change. The driver attempted to switch from the left lane to the right lane I was in, resulting in a collision where she hit the right front of her car to my driver's side, pushing my vehicle into the curb. I have taken pictures of the tire marks to showcase the path of my vehicle. Following the impact, the driver over-steered to the left and hit a third vehicle. The third-party driver has confirmed that I was in the correct lane when the BMW driver collided with my car.

On July 15, [redacted], my [redacted] Nissan Versa was damaged by a co-worker backing into the front right fender. We agreed she would cover the repair costs instead of going through insurance. After waiting for her response, I proceeded to have the vehicle repaired at a trustworthy auto body shop from August 2 to August 5, with a total cost of $1,[redacted] including a $[redacted] replacement fender. Despite sending her the initial estimate, she has been unresponsive for the past two weeks. I am wondering if Geico can assist in recovering the expenses from her insurance as I have already paid for the repairs in full. Thank you for your attention to this matter. Sincerely, G. R.

I received a ticket for crossing into the opposite lane to avoid a pedestrian. I was not speeding and had my seatbelt on. I believe I was following North Carolina law. I went to court in Asheville to plead not guilty. However, considering my health issues and the current COVID-19 situation, I am hesitant to go back to court for a new date. The clerk offered me a reduced fine and court costs, which I declined. Now, I am debating whether to pay the fine or risk going back to court. I am worried if paying the fine, even though I am innocent, will lead to an increase in my auto insurance premiums. Thank you for your help. - CAS.

Hello, in August [redacted], my tandem tow dolly was stolen from the street. Despite reporting it to the police, they didn't take a report. I checked with various tow services but couldn't locate it. After seeking guidance from Geico, I was initially informed it wasn't covered, so I dropped the issue. Recently, when inquiring about a replacement trailer, Geico stated it was already covered up to $[redacted]. They acknowledged the error and advised me to file a police report and claim based on this new information. The police informed me the dolly was impounded and later auctioned by Western Towing. Despite their refusal to file a report, it was an insured loss to me. Now, I wonder how to proceed with filing a claim without a police report.

While driving in the lane to drive straight or turn left, I had a collision with a car insured by your company, Geico, driven by Matthew Johnson. Despite being in the correct lane, they crossed into my path. I hit them on their passenger side. When I confronted them, they claimed I was at fault, even though I was in the designated turning lane with visible signals. Mr. Johnson admitted to recently moving from Utah to Killeen, Texas. The impact occurred on a route I travel daily for work, near my home. The damage to my car was significant. The incident clearly indicates their error in either not turning left as instructed or misinterpreting the lanes. I had to take quick evasive action to avoid further collision.