GEICO Customer Service Issues

I am writing on behalf of my son, C.S., who has terminated his auto insurance policy as he has moved abroad. I have surrendered his license plate to the Florida DMV, and I possess documentation confirming the cancellation. I have uncovered an old GEICO bill with the policy number [redacted]/[redacted]. Please advise on the procedure to submit the DMV surrender notice to GEICO for policy cancellation and refund processing. Thank you.

Hello Mindy, I hope you are well. I am reaching out regarding an incident that occurred on 02-04-[redacted] involving a Geico insured driver who rear-ended me, resulting in my car being totaled. The policy owner, Marcela Pelayo, holds policy number [redacted]. Despite providing Geico with all necessary information promptly, I have been unsuccessful in reaching the adjuster assigned to my case to discuss important matters related to my claim. There are two issues I wish to address: 1) I am unclear on the type of transportation assistance Geico is providing during the claim process. 2) I am eager to schedule a meeting to discuss the settlement amount. Due to the circumstances, I kindly request an extension on my rental car arrangement until the claim is resolved and a settlement is reached. I have accommodated Geico's requests, even downgrading my rental vehicle to assist in cost-saving efforts. The financial repercussions of this incident have already exceeded $10,[redacted], and the additional expense of a rental car is burdensome. I anticipate your prompt response on this matter by today, February 18th, [redacted]. Throughout this ordeal, I have remained patient and cooperative, and I trust that Geico will reciprocate with fairness and understanding in resolving this matter.

Subject: Assistance Needed with Geico Claim Dear Mindy, I hope this message finds you well. I am reaching out regarding the incident on 02-04-[redacted] where I was rear-ended by a Geico insured driver. I have been attempting to contact the Geico adjuster assigned to my case without success for about a week now. The involved policy belongs to Marcela Pelayo, with policy number [redacted]. I would appreciate clarification on the transportation arrangements Geico is providing until the claim is resolved, as well as an outline of when a meeting to discuss the settlement amount can be anticipated. I have been making repeated requests for rental extensions, and while Geico has only granted them for short periods, I am kindly asking for an extension until the case is fully settled. The costs incurred due to this accident are significant, and I believe it is only fair that I receive support until the matter is resolved. I trust that you will address these concerns promptly. Thank you for your attention to this matter. Best regards, Linda L. B. Email: [redacted] Phone: [redacted]

I was involved in an accident where I was sued and my license was suspended. The insurance company of the other party canceled their policy upon discovering the accident. Geico, the insurer of the injured party and possibly the one being sued, is now pursuing me for damages. I reached out to Geico to offer $1,[redacted] upfront and monthly payments, but they refused, demanding more. In Virginia, where I reside, having your license suspended until the payment is resolved is standard practice. I am unsure of my options and seeking advice on how to proceed with this situation.

I am still waiting for my refund check from your company. I received an email stating that I would be getting a refund for the insurance acquired by Mr. Joaquin Ruiz under my name, Luz E Gomez, for my [redacted] Nissan Frontier truck from November [redacted] to January [redacted]. Mr. Ruiz passed away on December 6, [redacted], and had not made his final payments. I had taken out my own insurance in January [redacted] and provided the necessary information. I am still waiting for the refund as both Mr. Ruiz and I were not using this insurance, as I have been with Progressive. Please send the refund to my address at [redacted] Marseilles Drive, Apt. #4, Miami Beach, Florida, [redacted], where Mr. Joaquin Ruiz was residing with me. Thank you for your prompt attention as I have been waiting for months. - Ms. Luz E Gomez, [redacted] Marseilles Drive, Apt. #4, Miami Beach, Florida, [redacted].

I need confirmation of insurance to be emailed or faxed to [redacted] or [redacted] I had a Chevrolet Corvette in storage and am now being fined. I reinstated liability insurance on 3/20. However, the new card I received had a 4/09/20 expiration date. This did not satisfy the New Jersey DMV, to which I had sent it before the deadline. I did not turn in the plates at the time as they were vanity plates that I own.

Hello, I am reaching out for assistance with obtaining my previous Georgia driver's license number as I have encountered challenges due to closures related to Covid-19. In [redacted], after moving from Georgia back to Illinois, I switched from Geico. Having acquired an Illinois license, my Georgia driver's license is no longer in my possession, given that the Illinois DMV collects your out-of-state license during the transfer. This information is required for my Illinois Bar exam application to facilitate a background check. I resided in Jonesboro, Duluth, BonAire, and Pooler in Georgia, details only I would be privy to. The name I used in Georgia was Kathy Cooper, though I have had a minor name adjustment since relocating to Illinois. Rest assured, I can provide any necessary details to verify my identity as the requester of this information.

I have been dealing with my insurance payment issue for months now. I recently paid $[redacted], but according to you, I still owe $[redacted] for April which is not accurate. The correct monthly amount due is $[redacted] to $[redacted], but you are mentioning $[redacted], causing me stress. My policy number is [redacted]. It seems my automatic payments are not being reflected on my account properly. I am tired of this back-and-forth, so if someone could review my account, I would appreciate it. Please contact me at [redacted]. My name is Jackie. Thank you.

Recently, I encountered a problem with the Geico Car insurance team that left me frustrated. While I've never had issues before, today was different. I purchased renters insurance through GEICO, but received a cancellation notice. I called to update my payment method, assuming it covered both car and renters insurance. Surprisingly, only the car payment was resolved; I needed to contact another department for renters. The call turned into a nightmare as neither the agent nor the supervisor could assist me effectively. The agent even mentioned selling me a different policy, which was unnecessary. In the end, I managed to resolve the issue on my own since neither of them could provide the assistance I needed. It’s disappointing that such a simple matter turned into a challenge with their lack of experience and unhelpful suggestions.

I recently discovered through an email from GEICO that my son, Grahame, was involved in an accident with his [redacted] Toyota Corolla (VIN# 2T1BU40EX9C171471). The auto policy (#[redacted]-63-20-05) mentioned in the email is in my name, but the car is owned by Grahame. I noticed an error in the policy where it lists me as the owner. I kindly request GEICO to correct this mistake and direct any communication regarding the car to Grahame instead of me. Grahame is eager to hear from GEICO about assigning an adjuster for his case. Thank you for your assistance. MG Bissell

On June 30, [redacted], while parked in Brooklyn, NY, I was hit on the street. A claim was filed by the body shop owner on my behalf and handled by Ms. Calleene Cruz, the adjuster. My concern is that my password was not requested during the process, which was different from other calls to Geico where I only provided the last 4 digits of my SS number. I mentioned this in the survey feedback. Additionally, there was no follow-up on the payment status after it was mailed on 7/6/[redacted]. When I called on 7/20/20, I learned it was cashed on 7/16 by Ms. Morgan. Today, I contacted Geico as I had not received my September policy, and they will send another one. I am disappointed with how the entire situation was handled. -Mr. S. Cooperman

On August 21, [redacted], there was an incident involving a collision with Melissa Sue Harrel driving a [redacted] Dodge Subn with license plate #JRR7003 in the parking lot of COSTCO. While I was in the left turn lane, Ms. Harrel attempted to change lanes into my lane, resulting in damage to my [redacted] Honda CRV. The damage includes a cracked/broken decorative black fender grill over the right front wheel and scrape marks along the right/passenger side from the front fender to the rear fender, impacting both passenger doors. Ms. Harrel's New York State Driver License number is [redacted] [redacted] [redacted], and her address is [redacted]-15 120th Street, South Ozone Park, NY [redacted]. She mentioned being insured by GEICO but did not have her insurance details on hand.

I had an issue at the Revenue Department in Florence, Alabama, while trying to register my car with Alabama plates. The customer service representative pointed out that my Geico insurance card from California does not indicate coverage in Alabama. I need this corrected urgently as today is the only day available for me to handle this before starting a new job on Monday. I require a new insurance card reflecting my Alabama coverage rather than California. I switched to Geico after moving to Alabama since my previous insurer, Clearcover, doesn't operate in the state.

I am writing to express my dissatisfaction with Geico's roadside assistance. While on vacation with my wife, towing our travel trailer from Riverton, Wyoming to Sioux Falls, South Dakota on 8-21-[redacted], we experienced a blowout near Eggerton, Wyoming with limited cell service. We tried contacting Geico multiple times, only to reach an automated message requesting a Pin # we didn't have access to due to poor internet and phone service. Stranded in scorching [redacted]-degree heat, after over 1 1/2 hours of unsuccessful attempts, we were helped by a passing driver after 2 hours. As senior citizens in our 70's, we couldn't manage the repairs in the extreme heat, relying on Geico's service that was unreachable. I am contemplating canceling my two policies due to this incident. Adequate staffing to assist callers promptly is essential if offering roadside help.

My spouse and I were out of work for a month because of our family's circumstances with COVID-19. Now that we're back to work, we're facing challenges with paying the $[redacted]+ needed to avoid our auto policy being canceled. I can make a payment today, but unfortunately, it won't cover the full amount due. During my work hours, I don't have more than 45 minutes available to wait on hold to connect with a billing representative. Is there a way for someone to contact me for a live chat discussion?

I was surprised to notice that my policy (policy # [redacted]) update regarding removing my Toyota IM sedan online on 9/16/20 has not been processed as expected. Despite receiving a confirmation stating that it would be processed within the next hour and an email would be sent to [redacted], I have not received any updates. It has been since 9/16/20, and my policy has not been updated, and I am still being billed for the Toyota IM vehicle. Can you please look into this matter promptly? Thank you.

Hello, a GEICO driver hit my car but I haven't received the promised call or had the investigator follow up. I called the provided number and left a message but never received a callback. After reaching someone, they hung up when I questioned their honesty. I am very upset and frustrated as I need my car fixed. The driver who hit me ran a stop sign, was smoking, and appeared to be under the influence. Despite assurances they would handle it, they haven't done so effectively. I have witnesses, including a police officer neighbor, audio evidence, and the clear facts of the accident. I drive for a living and need this resolved. I have been patient and cooperative, but I need to speak with someone about this matter promptly.

In September [redacted], I was in a car accident involving one of your customers. I was promised by your team that an adjuster would contact me by the following Tuesday to assess my vehicle, but I have not heard anything since. Even my insurance company has been unable to reach anyone. It is now November 1st, and this issue dates back to early September. I was expecting a call after the holiday, but no one has contacted me as previously assured. If I do not hear from the adjuster by the end of the business day on Monday, November 2, [redacted], I will have to take further legal action. Please ensure this matter is addressed promptly. Thank you. You can contact me via email at [redacted] or by phone at [redacted].

I recently discovered that my driver's license is suspended, and I still need the SR-22 for another 4 months. The State of Illinois says my license was suspended due to lack of SR-22 insurance. Despite Geico confirming they submitted the SR-22 on April 2, [redacted], the State claims they never received it. Geico states they cannot reinstate my policy and I must obtain insurance with SR-22 from another company. This situation is critical as my license has been suspended since they canceled my policy on August 11. The error lies with Geico as the person I spoke to failed to submit the SR-22. I need this matter resolved immediately as I need to drive for critical matters such as making arrangements for my recently deceased mother and attending court dates related to a domestic violence case. I haven't been able to work due to the injuries from the domestic violence incident, making it impossible to afford insurance from another provider right now. This needs to be addressed promptly.

I need assistance with a question regarding our new condo that we are about to close on. It seems both we and they have the appropriate coverage. The insurance agent for the master condo policy has confirmed it includes "walls in" coverage, rendering an additional H06 policy unnecessary. Even though we have the H06 binder from Geico, we're welcome to purchase the supplemental policy if desired. If opting for the supplemental Geico policy, we can either pay it through escrow, with 1/12 of the premium collected monthly as part of the total payment, or separately outside of escrow. Please inform me of your preference.