GE Consumer Relations Customer Service Issues

I was charged $[redacted] for 30 minutes of a technician's time, including the installation of my third (maybe fourth) Magnetron, all of which have failed within the warranty period since [redacted]. This means over $[redacted] per hour for each visit to service your faulty GE product, excluding my GE Oven and Dishwasher. My warranty lapsed years ago, and my GE Microwave and two other appliances have been unreliable since purchasing them in [redacted]. I believe the $[redacted] per hour trip charge for 30 minutes of service should be enough for GE to handle its faulty products. Kindly refund me $[redacted] or provide a reliable Microwave. I waited for one hour and thirty minutes for a customer service representative before eventually leaving.

My refrigerator Evaporator Motor broke and I lost all my food. I ordered a replacement part, but it's been on backorder until January [redacted]. I ended up buying a different part from Miracle Appliance, but it's malfunctioning, and GE doesn't have the correct part in stock. Now, GE is asking me to pay $[redacted] for a new Evaporator Motor, which I can't afford as a single dad on a fixed income with two kids, one of whom has special needs. I hope GE can provide the part and cover the installation costs, especially during the holidays. I've already spent money on unsuccessful repairs and replacing spoiled food. Any advice would be appreciated. Thank you.

I bought a GE stove brand new from Lowe's in August [redacted]. While using the stove on December 18, [redacted], the burner control switch malfunctioned, causing the stove to overheat and melt a pot completely. This resulted in damage to the stove top, a burn hole in the kitchen counter, and an injury to my wife's foot. I reached out to GE for repair, and they quoted $99 for a technician visit and additional fees for repairs or a rebate towards a new appliance if I chose not to proceed with the repair. It's disappointing that a GE appliance under three years old would fail in such a dangerous manner, with the proposed solution being additional expenses. I hope for a prompt response from GE regarding this concerning issue. Thank you, Chris H. [redacted] Product model: JB645RK1SS Date of Purchase: 08/27/[redacted]

I had a service call on December 13th for my 4-month-old GE Profile dishwasher, which has been displaying a "Leak Detected" error. The technician who came out couldn't find a leak and ordered a new control panel, which arrived on December 17th. An appointment was scheduled for the 20th, but when I called for an update, I was informed the parts weren't in. A new appointment was set for the 21st, only to find out later it won't be until the 28th. The constant rescheduling has left me without a dishwasher for over three weeks during the holiday season. The lack of communication and apologies from customer service is disappointing. My current service number is [redacted]76. I am frustrated and disappointed with the service provided and the constant changes to my appointment.

I have had multiple repairs done to my clothes washer, with the contract about to expire and the issue of a slow rinse persisting. Despite attempts to upgrade the pump or backwash regulator, the problem remains. GE has prevented the repair company from making necessary fixes, leading to inconvenience and frustration. We are seeking a resolution, wanting a washer with an adequate pump to prevent water from backflowing. The repair team has been unable to address this due to restrictions imposed by GE, causing prolonged inconvenience. We no longer wish to continue with this situation and are looking for compensation for the long-standing issue and the lack of proper resolution. We have invested in repair services but have not seen a satisfactory outcome. Please address this matter promptly without unnecessary complications.

Today, I spent 2.5 hours on hold with customer service. My first call, where I opted for a callback, had a 30-minute wait. After not receiving a call back for an hour, I called again and waited an additional 45 minutes. When I spoke to a GE representative, she abruptly hung up on me while I was explaining my issue, despite having my contact information. Since December 3, [redacted], I have been dealing with Case #[redacted]00 for a replacement oven/microwave unit. Exclusive Enterprises, the delivery company, has been difficult to work with. I urgently need to speak with a GE representative to ensure the new unit will be delivered and installed as promised on December 17th. The unit is still under warranty and continues to malfunction.

I am disappointed with the customer service I received today regarding my brand new GE Microwave. I received it on December 17, began using the convection oven on December 22, and noticed a rattling noise. Despite contacting the warranty department, the technician who came today insisted on repairing the microwave instead of replacing it. I spoke with Melba and Evan ([redacted]) who were unhelpful and provided no viable solutions. Evan's customer service was particularly poor, and he refused to escalate my concerns to a manager. I found it frustrating that no one could offer a satisfactory resolution or provide me with a proper channel to address my complaints. The associate Manesha (L808582) only provided a fax number and address to send a letter, but no specific contact person. I am disappointed that a new GE Microwave broke within a week and needs repairs instead of a replacement. I hope for a prompt response and a reliable solution to this issue. Thank you.

I am having trouble getting assistance from the automated system because my warranty has expired. When it prompts me that there are no technicians in my area, the call gets disconnected. A friend inspected my washer/dryer combo and found oil leakage with a failing transmission. I discovered this is a common issue with these models online, with reports of GE replacing some units out of warranty due to numerous problems. I own a unit with the serial number TG020688 and model GUD27ESSJ1WW. How can I address this issue and speak to a representative over the phone for further assistance?

I have had four service calls booked through GE Appliance Customer Service in the last six months to fix the water dispenser in the refrigerator's ice maker, but the issue persists. During a recent follow-up visit, the service technician was impolite to my wife, didn't finish the repair, and falsely claimed she threatened him, which resulted in GE refusing to schedule further appointments or address the problem. Furthermore, GE declined to repair the paint flaking inside my microwave, advising me to buy a new unit, but I successfully repaired it myself at a fraction of the cost. I am disappointed with the service received from GE and intend to pursue all available avenues to seek resolution and lodge complaints with relevant consumer agencies. It's regrettable that the GE I once trusted has failed to meet my expectations.

I mailed the following letter in early November and have not received any response. This indicates that the customer service may be as poor as I described in the letter. If this letter has not reached the correct department, please forward it accordingly. On September 23, [redacted], our refrigerator freezer stopped working. We decided to purchase a 4-piece kitchen appliance set from JC Penney in Burnsville, MN, as our old appliances were 15 years old. Despite good service from JC Penney, the experience with G.E. customer service has been terrible. Our original order was mistakenly canceled by G.E. due to an incorrect order number entered into the system. This led to delays in delivery and installation of the fridge, range, microwave, and dishwasher. Furthermore, the microwave had issues requiring a new order and installation. There have been communication gaps, and I had to take time off work without pay to accommodate G.E.’s schedule. Although I was promised $[redacted] in compensation for the inconvenience, I only received $[redacted]. I believe the additional $[redacted] and more for the microwave and dishwasher problems should be sent as discussed earlier. I am dissatisfied with G.E.'s service and would not recommend them unless these issues are resolved. Additionally, I have been experiencing ongoing ice maker problems without a resolution. Christine L. P. [redacted] 212th St W Lakeville, MN [redacted]

I sent the following letter to G.E. Customer Service in early November and have not received a response! Hello, I am writing regarding the issues I have had with my refrigerator freezer and the customer service experiences with GE. On September 23, [redacted], our freezer stopped working. I had to use a cooler for refrigerated items and borrow a freezer from my neighbor. The following day, on September 24, my husband and I decided to purchase a 4-piece kitchen appliance set from JC Penney in Burnsville, MN to replace our 15-year-old appliances. Despite good service from JC Penney, the experience with GE customer service has been terrible. There was a mix-up with our order at GE, resulting in a cancellation due to an incorrect order number being entered. This led to delays in delivery and installation, causing inconvenience as I had to take time off work to accommodate GE's schedule. The microwave also had issues that required a new order. Although it was promised that we would receive $[redacted] in compensation, I only received $[redacted]. I believe I am entitled to the remaining $[redacted], especially considering the additional problems faced with the microwave and dishwasher. Overall, I am extremely dissatisfied with GE’s customer service and would not recommend their products based on my experience. Christine L. P. Lakeville, MN [redacted]

I purchased a GE washing machine through Costco on 1/15. The initial washer arrived on 1/23 with a large dent and was rejected. Despite ordering a replacement with Costco's help, the GE delivery team did not assist in resolving the issue during the return. A second washer was set for delivery on 1/31 without any written confirmation as previously received. Unfortunately, this washer also had multiple dents, which led me to decline it. After contacting GE, a third washer is now scheduled for delivery on 2/7 with promised "white glove service" to ensure its quality. Though I understand the need for quality control, the delays and repeated defects have been frustrating. I hope the next washer will be without issues. It is vital for GE to improve their delivery process to avoid further inconveniences for customers. Barb Wetula.

I am highly dissatisfied with the GE range Model#JB750DF1WW in my Fort Lauderdale home. The design flaw in the double glass doors of the oven traps dirt and moisture between them, making it look dirty even after cleaning. A technician cleaned the glass once, but the issue persists. Due to my age, I cannot clean it myself. Recently, I had my handyman clean it, revealing rust between the glass layers. When I contacted the customer service office, they offered to sell me a new oven at a reduced price, which was not the resolution I was expecting. As a long-time customer of GE appliances, I request a replacement for the range due to this manufacturing defect that you seemed to be aware of. I am disappointed that my model is no longer produced and hope GE can find a solution to ensure customer satisfaction. Sincerely, Kathi F.

Hello, I purchased a washing machine and protection plan from your company on 10/31/16. Since then, I've been doing laundry twice a week to be environmentally conscious. Unfortunately, the machine has broken down three times, with each repair taking over three weeks to complete. Currently, I am waiting for the latest repair, and the machine's motor has broken twice, while the computer system is also dysfunctional. I am disappointed with the service from the protection plan and the quality of repairs done by their technicians. As GE offers a 10-year warranty, I am hoping that I can receive a new model to replace the faulty one. Dealing with these issues has been frustrating, especially with three young children relying on clean clothes. I appreciate GE's products but if this matter isn't resolved efficiently, I may have to reconsider future purchases. I hope for a swift resolution to this ongoing problem. Thank you.

I bought a new house in February of [redacted] with GE Cafe kitchen appliances - cooktop, dual wall oven/microwave, refrigerator, and dishwasher. But within the first year, all four categories have faced issues. The dishwasher's door vent popped off, causing a water leak. The cooktop had a wiring harness replacement after a loud pop. The refrigerator needed a new water/ice dispenser control module and had a loose door handle. Lastly, the microwave stopped heating. Experiencing such failures within the first year with 4 appliances is disappointing. It's disheartening for American consumers to encounter these problems with GE appliances. I wish there were more ways to share this experience and alert other buyers.

Concern regarding repair service for refrigerator and unexpected dishwasher appointment. Contacted GE to clarify service times. Unwanted dishwasher repair appointment scheduled conflicting with refrigerator repair. Original appointment not canceled as requested. Confusion ensued leading to incomplete diagnosis on refrigerator. Required payment for additional technician and left with non-working freezer. Requesting reimbursement for losses and unnecessary costs. Dissatisfied with service and lack of clarity from representatives. Disappointed that initial repair instructions were not followed and charged incorrectly. Seeking resolution from knowledgeable decision-makers. Concerned customer, Mark A.

I recently purchased a GE Cafe 42-inch built-in refrigerator to replace one that had a fire. This is now the third GE refrigerator I've owned (the prior two were Monogram models). Unfortunately, I'm experiencing issues with the icemaker design. The ice clumps up, forming a large ball of ice, which then causes the icemaker to stop producing more ice. Despite several service visits and even a replacement two weeks ago, the problem persists. The difficulty in removing the icemaker from the door to empty it is causing inconvenience. Additionally, the design of the stops on the doors hinders the opening of the bottom drawer. These design flaws were not apparent until I started using the refrigerator. Serial Number: HL033588.

I bought my GE Profile Refrigerator in [redacted], and it has been broken since January, causing all my groceries to spoil. I had to dispose of everything. It's now March 7th, and the necessary part is not expected to be available until April. This has forced me to shop for food daily and rely on takeout, which is making my family ill. Despite multiple calls, I keep receiving the same response that the part is on back order. Additionally, the customer relations representative I spoke to hung up on me twice, displaying rude and unprofessional behavior. I believe my fridge should be replaced along with the spoiled food. After seeing other customer complaints about GE appliances, I'm disappointed to find myself in a similar situation without any assistance in sight. I am extremely frustrated by this experience.

I have been trying to get my washer fixed for 6 weeks now. They have put in one part that did not work, so now I have a second part they are supposed to install. They have been inconsistent with their appointments, causing me to miss work. Last Friday, the technician scheduled today's appointment between 1:00 and 4:30 p.m. However, I received a text last night saying they will arrive between 8:00 and 12:00, which is incorrect. This is the third time they have changed the appointment time without notifying me, resulting in me missing 2 days of work. Today, I am at work while they will likely be at my house, causing me to have to return home and reschedule. GE's customer service needs improvement to prevent such issues.

I purchased a new double oven range from Home Depot that is not functioning properly. After numerous reviews, I found that many others had the same issue with the oven turning off during preheating. When contacting Home Depot, they referred me to GE for assistance. Despite investing many hours into contacting GE and scheduling an appointment, my first appointment with them was unproductive as the technician did not have the necessary parts. After receiving a box of parts and rescheduling for today, I was surprised to find out that the appointment had been rescheduled without my knowledge. Despite my frustrations with the lack of communication and service from GE, I am considering returning the product to Home Depot as a last resort due to the poor customer service I have encountered in this process.