GE Consumer Relations Customer Service Issues

Our washer stopped working, although it's only been in use for less than 5 months. GE had to cancel our initial appointment because my husband couldn't answer the phone at work, despite him informing them beforehand. I just called to reschedule, and unfortunately, the 3 women I spoke with were quite rude and unprofessional. It seems their reason for canceling is that it's company policy. At this rate, we'll be without a washer for 2 weeks until the technician gets here. This situation is such an inconvenience. I won't be purchasing any more GE appliances after this kind of customer service. I intend to inform my family and friends about this negative experience.

Having a washing machine installed has been a complete nightmare for me. Initially, on October 12, the installers refused to set up the machine due to water in the basin and took the new one away without informing me. When I called to reschedule, I was told conflicting dates. Upon their return on October 23, the installers didn't have the washing machine and were unable to provide any clarity on its whereabouts. After several back-and-forth calls, a new delivery date was set for October 30, despite promises for a sooner delivery. The continuous misinformation and lack of accountability from G and E are incredibly frustrating. I have faced numerous issues throughout this process, including uncoordinated delivery dates and unfulfilled promises. I am now demanding the prompt delivery of the washing machine within this week as previously assured, hoping to finally put an end to this ongoing issue.

I purchased a GE Profile Range 11 months ago and recently used the steam clean feature, but it did not effectively clean the light soils in my oven. I contacted the appliance company where I bought it, who confirmed it's under warranty and scheduled a technician visit. However, I received a call from 1 [redacted] claiming to be GE. The representative informed me that the steam clean feature is only intended for light liquid spills, not for loosening soils, and stated it's not defective. Despite my disappointment with this explanation, they canceled my appointment. I'm dissatisfied with this resolution, as I expected the steam clean feature to function similarly to other ovens I've used before. I believe it should have been able to at least loosen the residue from a recent pizza. Thank you for any assistance. Sharon S.

In [redacted], we bought a Cafe Line Suite, which included a French Door Refrigerator, Built-in Double Oven, Over the Range Microwave, and Dishwasher. In April this year, we needed a service call for the Double Oven due to temperature inaccuracies in the top unit. The technician replaced the Control Board, but the issue persists. We had an extended warranty through our credit card, which has now expired. Recently, we noticed more temperature inaccuracies during baking in the top oven. A technician named Tom suggests replacing the temperature sensor and possibly the bottom heating element. As our Suite purchase was all GE Cafe products, we hope GE will assist with minimal impact on us, considering it's a recurring issue with the same appliance.

I recently replaced my GE dishwasher model GSD2100V55CC with the same model, but I am disappointed with the new one. The replacement is much noisier and the bottom rack is impractical. The small wheels make it hard to slide in and out, and it doesn't accommodate large plates like the previous one. I feel let down by these changes, as it seems more about cutting costs than providing a useful product. If I had known about these differences, I wouldn't have made the purchase. Can someone explain why the new rack doesn't fit properly or cater to larger items like the older model did? Any advice on how to address this issue would be appreciated.

In January [redacted], we bought a new GE refrigerator. In the first year, the fresh food fan malfunctioned, leading to the spoiling of the freezer and fridge contents. Although the fan was fixed for free, we incurred costs from the ruined items. On 11-01-18, the compressor failed, resulting in another loss of most contents. It is set to be replaced on 11-09-18 for $[redacted]. Since it is no longer under warranty, the frequent breakdowns within four years are disheartening. As we search for new appliances for our basement renovation, we are hesitant about GE's reliability. We hope GE can reassure us and improve our trust in their products, especially when faced with unexpected defects.

In July [redacted], we bought a GE stove, refrigerator, and dishwasher. Shortly after, the door cap in the washer kept coming off and we kept screwing it back on. In September or early October, the washer started leaking. The company we bought it from sent someone who fixed the cap issue by gluing it, mentioning it's a common problem with GE washers. I don't feel we should have to pay the $84 service call fee since we weren't aware the loose cap indicated a deeper issue. I'm grateful for GE addressing this. Thank you, Robert Smith.

Hello, I am reaching out regarding my GE Monogram Microwave, which I purchased on 7-26-16. On 12-15-17, there was an odor issue, and the service technician replaced the Magnetron. Recently, the Microwave has been making excessive noise, prompting me to cease using it. On 10-31-18 and 11-6-18, GE technicians were at my home to service my refrigerator. I inquired about the Microwave, and they mentioned the Magnetron was overheated. Following their advice, I reached out to GE Service and scheduled a service call, which I later canceled as advised by technician Marcos. Marcos suggested contacting Consumer Relations to address this matter promptly and ensure potential cost-free repairs or a replacement. I kindly request a technician to verify the diagnosed issue. Feel free to contact me at [redacted]. Thank you, Priti Bhakta

Dear Customer Service, I am writing to address the repair service completed by Confirmation [redacted]46.GE ten days ago. The technician charged me an excessive amount for a part and failed to secure the plastic light bulb cover properly. It fell out and cracked when we opened the refrigerator. Despite multiple promises for a return visit, the technician has failed to show up. I am available for appointments between 8 am and noon and would appreciate having this resolved as soon as possible. Thank you, Martin I. Klein

I have owned a GE oven for a year and a half. During the first year, I reached out about the self-cleaning function not working properly and the inaccurate temperature gauge. Despite a service visit, I was told nothing was wrong. Now, I am encountering code F, leading me to schedule another repair. However, I was surprised to learn there is a $[redacted] fee just for the repairman to diagnose the issue. After speaking with the repairman, he mentioned the main board may be the problem, costing $[redacted] to $[redacted] to fix. This experience has left me dissatisfied, especially since I haven't had issues with GE products in the past. I hope to receive a prompt response as the repair is scheduled for tomorrow, and I find the upfront charge for diagnosis disappointing.

I recently purchased a GE washing machine, and within less than two months, it has developed several issues. I contacted Home Depot, the store of purchase, and they directed me to GE for service. Unfortunately, the earliest service appointment GE could offer is more than two weeks away, which is unsatisfactory considering the young age of the appliance. Residing in the large Los Angeles market, I am surprised that GE does not have sufficient staff to cater to such a significant area. I intend to lodge a complaint with Home Depot regarding the appliance quality and the inadequate customer service provided by GE. Due to these issues, I have decided not to purchase GE appliances in the future. The washing machine model is GTW680BSJWS, purchased in area code [redacted] at Home Depot.

As a married father of three, including a child with special needs, my wife and I recently purchased a new dishwasher due to our tight budget with our oldest starting college. Although we found the new dishwasher on sale for $[redacted].60, we were disappointed by its poor performance compared to our old one, despite its door being bent by our son with trisomy 21 (also known as Down Syndrome). It was disheartening to see our old unit perform better. Now, we are facing the inconvenience of waiting for GE repair services, costing us a day's pay for each appointment. With repair attempts needing multiple nine-hour windows and new parts not solving the issue, it has become a frustrating and costly experience. Despite my understanding of manufacturing processes from working at a refrigeration company, such quality issues from GE are unacceptable based on my firsthand experience ensuring our products met high standards.

Hello, I would like to share my recent experience with the technician who visited my home. The technician, Grafton, visited today to diagnose an issue with my refrigerator and freezer not cooling properly. He determined that parts needed to be ordered for replacement. A follow-up appointment has been scheduled for next Wednesday, Nov 21st, between 9 am and 12 pm. Due to the urgency of the situation, I am requesting expedited delivery of the parts and an earlier technician appointment. I am concerned about the groceries that are spoiling due to the appliance malfunction. I am also interested in exploring the possibility of reimbursement for any additional groceries that may need to be discarded. Additionally, with the warranty soon to expire, I would appreciate information on coverage. Thank you for your assistance. Best regards, Aleksandr K.

I am a GE Dryer owner with Model No. GFDR270H0WW and Serial No. MF102122G. The dryer has been problematic. In July [redacted], the PCB assembly burnt out and was replaced under warranty. Last week, the same part burnt out again, WE04X25559, without warranty this time. A GE technician quoted a repair cost of around $[redacted]. I am considering buying a new dryer, with a $[redacted] rebate available through the technician. However, I am unable to purchase before the technician visit on December 10th. I am uncertain if the $[redacted] rebate can be applied earlier. If not, I may explore other brands due to reliability concerns. Despite my loyalty as a lifelong GE customer, I am disappointed with my recent experiences. I attempted to escalate the issue with customer service but was unsuccessful. Thank you, M. Cowan

To Whom It May Concern, I am writing to formally lodge a complaint regarding a recent purchase I made from JC Penney. On 9/2/[redacted], I bought the following GE Profile Products: - GE Profile™ Series ENERGY STAR® 23.1 Cu. Ft. Counter-Depth French-Door Refrigerator - GE Profile™ 30" Built-In Gas Downdraft Cooktop With 4 Burners - GE Profile™ Series Stainless Steel Interior Dishwasher with Hidden Controls - GE Profile™ Series 27" Built-In Combination Convection Microwave/Convection Wall Oven - GE Universal Built-In Trash Compactor After a scheduling complication, some products were reordered, and the new delivery date was set for 2/7/[redacted]. The actual delivery happened around late February [redacted] due to delays caused by my contractor abandoning the project. The GE Profile™ Series ENERGY STAR® 23.1 Cu. Ft. Counter-Depth French-Door Refrigerator was installed on 10/17/[redacted] by Turner Appliance. Technicians Will and John noticed exposed and pinched wires under the control module during the assembly. While the refrigerator is currently working fine, I am worried about the exposed wires potentially leading to electrical shock or fire hazards. Please let me know if you need pictures, and I kindly request the manufacturing defect to be rectified. Thank you for your attention to this matter. Sincerely, Robert L. Olson

Hello. I recently made a significant purchase of kitchen appliances from the G E store for my home renovation project. The contractor required precise dimensions, which we verified upon delivery in August [redacted]. When the installer came yesterday, I discovered damage to the Advantium oven despite its box being intact. I have spoken with several representatives who cited the 30-day policy, but I am concerned about the accuracy of the dimensions provided online and the integrity of the damaged appliance. I would appreciate some understanding considering the amount invested in these Monogram Line products. I want to ensure the safety of my family and myself by avoiding any potential issues. I am disappointed by the lack of concern shown so far. Thank you. - S.

Yesterday evening at around 5:13pm CST, I contacted GE from the Chicagoland area regarding a recent repair appointment I had scheduled online. I was seeking clarification on alternative options and the possibility of expediting the repair. Unfortunately, my interaction with a scheduler named Linda (or Lisa) left much to be desired. Despite my inquiries, she responded condescendingly and unprofessionally, insisting that she was not in customer service but merely a scheduler. She even abruptly ended the call mid-conversation. This encounter was incredibly disappointing and left me feeling disrespected as a paying customer. It is crucial for all employees, regardless of their roles, to exhibit professionalism and courtesy, especially when customers are already dealing with stressful situations such as broken appliances. I trust that GE will address this matter promptly and prioritize customer satisfaction in the future.

I bought a new GE dishwasher from Home Depot 2.5 months ago, but it's not draining at the end of the cycle. A repairman came out, but didn't find the issue as he didn't wait for a full cycle. I called back and scheduled a repair for two weeks later, but it got postponed twice. The technician then canceled the appointment on the day-of, deciding to order parts, causing further delay. After waiting over a week without updates, I contacted the repair company to find out one of the parts was on back order. When I called GE, a consumer advocate promised to either find the part or replace the entire dishwasher. After weeks of waiting without delivery, another rep stated the part was still on back order. I requested a replacement and was assured a response within 48 hours, which hasn't happened in 72 hours.

On Tuesday, December 4th, [redacted] at 3:01 PM, I spoke with Platt Appliance and GE Customer Service regarding issues with my washer. Platt Appliance replaced the control board and water valve on November 26th, but the washer is still malfunctioning. They have ordered another control board, which is not expected to arrive until December 17th or 18th. Platt mentioned that it won't be installed until after the 1st of the year. GE Customer Service recommended contacting Consumer Relations. The number for Consumer Relations is 1-[redacted], and I provided this information to the member to call today.

My current washing machine has not been durable. A technician indicated the gear case is faulty, and the water dispenser got damaged because the tub rubbed against the washer. I am interested in purchasing a similar model in size, color, and features, particularly one with smart dispense technology. My dryer is also making noises, and I have a technician scheduled to inspect it on Tuesday. I intend to have them assess the washer too under my consumers energy appliance service plan. Should it be irrepairable, I would like to explore the option of a replacement. Given this is my second GE washer failing in under four years, I hope to receive a fair discount. I am disappointed with the lack of durability as appliances are expected to last longer. I look forward to hearing about what solutions you can offer. Thank you. Reference case number [redacted]8.