GE Consumer Relations Customer Service Issues

To Whom It May Concern, I have consistently chosen GE products due to their simplicity and durability. Unfortunately, today it seems nothing is made to last, which is wasteful. About eight years ago, I replaced my old GE washer with a top-loading model. While the machine has been good overall, it tends to twist clothes and sheets excessively. Recently, the washer began making a loud noise and the basin started wobbling. Upon inspection, I found a broken piece of metal. Despite watching GE's repair video and dismantling the machine, I couldn't locate where the piece belonged. After discovering it was from the mounting plate under the agitator, I attempted to find a replacement. However, I was unsuccessful as the part is no longer sold separately, and I would need to buy a new basin for around $[redacted]. This disposability is disappointing and unsustainable. I refuse to support this wasteful practice and will not be purchasing another GE washer. Companies should prioritize quality and sustainability over profits. Thank you, Judy F.

My name is Harvey S. from Bethesda, MD. I'm a tenant, and my landlord recently purchased a new GE refrigerator for me, which is only 2.5 years old. Unfortunately, last Friday night, the refrigerator stopped producing coldness, causing the food inside to spoil. I don't have an extended warranty, and I find it unacceptable that a refrigerator of this age would malfunction. I noticed that the coil at the back of the refrigerator is not cold. I attempted to contact the consumer helpline but was unable to speak with a U.S. agent, which was frustrating. The refrigerator was bought by my landlord, Ms. Homa, and her telephone number is [redacted]. The model number is GTS16DTHJRWW, and the serial number is SG841441. I request a repair appointment for this Thursday, though I would have preferred an earlier slot. My appointment reference number is [redacted]86. I wanted to speak with a customer relations agent to discuss reducing the cost of the service call and parts, as refrigerators should not fail so quickly. Unfortunately, not being able to reach a human agent has made this process very frustrating. If I don't receive a cost reduction, I will escalate my complaint to our County Consumer Relations Department and the Maryland Attorney General's office. This refrigerator's performance is below the high standards usually associated with GE products. Throughout my life, refrigerators have lasted for years without issues, so this premature failure is disappointing. If my particular issue is a common one, I'm confident other customers have faced similar problems with the coil not cooling the refrigerator effectively despite the lack of an extended warranty. You can reach me at my home number [redacted]. Thank you for your attention to this matter.

I am writing to report an issue with the GE refrigerator, model GTS16DTHJRWW, purchased by my landlord, Ms. Homa, whose phone number is [redacted]. The refrigerator, only 2.5 years old, stopped producing cold as of last Friday. Despite my attempts to contact customer service, I was unable to speak with a U.S. agent for assistance. The lack of communication has made resolving this issue frustrating. I have scheduled a repair appointment for this Thursday with reference number [redacted]86, but I am disappointed that I had to wait due to the busyness of service. I am requesting a reduction in the service call and/or parts cost, as this malfunction should not have occurred so soon, considering the reputation of GE appliances. If this concern is not addressed, I am prepared to seek assistance from local consumer protection agencies. I value the quality associated with GE products and hope this matter can be resolved promptly. Thank you. Harvey Sherman from Bethesda, MD. Contact me at [redacted].

I purchased a GE dishwasher assuming it would last about 10 years, but it has broken down three times in the 2.5 years I've owned it. I have maintained it properly, so it is frustrating that it keeps failing. I have contacted customer service, but they only offer to schedule a paid repair, which I find unacceptable. The repair technicians even mentioned that if a new motor fails within 5 years, it is likely a defective unit and should be replaced by GE. I am disappointed with the lack of assistance and believe GE should cover the repair cost or replace the dishwasher since it has had multiple issues and is not even 3 years old.

Dear Forum Members, I recently purchased a cordless phone model #25922GE2-A with visual ringer capabilities for my grandmother. Unfortunately, we encountered issues with the backlit display of the handset as well as a blank display on the extension phone. Despite charging the batteries for the recommended 17.5 hours, the display functionality was lacking and hindered the programming process. This phone was bought as a closeout item from a store that is closing down, and we have yet to send in the warranty information. I am seeking advice on how to proceed with requesting a replacement unit or repairing the current one. Any guidance on this matter would be greatly appreciated. Sincerely, J. De Palma

I had a frustrating experience with Consumer Relations. I contacted customer service to replace the glass top of my stove, which had cracked. I provided the Serial # ZH[redacted] and the Model # JS968SK1SS. They promised the technician would come prepared with the part, but he didn't have it and needed to order it. I reached out to consumer relations to address the inconvenience of waiting for the part to be delivered and installed separately. Chanel from consumer relations was unhelpful, offering only a 25% discount on the part instead of the 50% originally promised. I requested to speak to a supervisor, but it was difficult to get transferred, and Sierra displayed the same unprofessional behavior. The handling of this situation was disappointing, lacking efficiency and customer care. I believe the process should have been smoother, without the need for a technician to visit just to note down the serial and model numbers. I hope this issue can be resolved promptly. - Claire Ashamalla

My GE washer, less than a year old, has been a major hassle with multiple service calls that haven't fixed the problem. The washer makes loud squealing noises, leaks oil, and the belt has shredded. The first repair rep said he adjusted the brakes on our supposedly new washer and had to wipe oil spills under it. He mentioned squealing noises might happen at first but would stop - they didn't. The second rep implied we weren't using the washer correctly, suggesting we monitor water levels and the rinse cycle closely. Despite using fabric softener with each load, he insisted we press the rinse button every time. After replacing the belt once, it squealed again after a week. My husband and I feel we got a faulty machine and want a replacement at no extra cost, as we can't afford more time off work for ongoing repairs on a defective product. GE needs to address this issue promptly. Thank you.

Dear GE Customer Service, I reached out to the GE Consumer Relations team on January 22, [redacted], about my GE washing machine model #GTWS8655D0MC and serial #GA950445G, which was making a loud noise while agitating. I had a technician check it, suggesting the Stator and Rotor Motor. Teresa from GE agreed to offer the parts at a discount, but even after installing them on 3/13/[redacted], the issue persisted. The technician then identified the need for a Mode Shifter, which Sierra provided at a discount. Unfortunately, the Mode Shifter didn't exactly match, but the technician managed to make it work. Despite this, the problem remained unsolved. The technician concluded that the machine was beyond repair, recommending a new one. My husband, David Lowe, and I acquired this townhome in April [redacted] with GE appliances installed by the builder, Toll Brothers. The washing machine, which was unused for 3 to 4 years, has been used sporadically. After various repairs on our other GE appliances, we are disheartened by the frequent maintenance required. We have made efforts to fix the washing machine in good faith, but since it seems irreparable, we believe GE should replace it with a machine of equal value. Without a warranty due to its history, we request a matching style to our current dryer. We trust GE to uphold the quality and durability of its products and hope for a resolution soon. Incident # [redacted]1 pertains to the Mode Shifter, and Incident # [redacted]87 concerns the Stator and Rotor Motor. We appreciate your attention to this matter and await your response. Best regards, Edith L.

I had scheduled a technician to fix my washer. The technician diagnosed the issue, ordered a part, and set a new appointment for the next week. I missed a call on the morning of my appointment at 8:40, causing it to be canceled. When I called back, I was transferred to the Consumer Relations department. They promised a technician between 1-5 pm that day, but no one showed up. Despite speaking to multiple people, the problem wasn't resolved. The next day, I spoke with a Customer Rep. named Mary who didn't listen to my concerns. When I asked to speak to a Consumer Relations Rep., they were also unhelpful. I'm disappointed with G.E. and their representatives. I paid for an Extended Warranty and expected better treatment.

On March 11, [redacted], I purchased a water softener (Model # CSXH40V, serial # RH171368B) from Home Depot. On January 8, [redacted], I contacted Chris at GE to request warranty service as the softener was not recharging (Incident: [redacted]08). Unfortunately, GE does not provide service in my area, so I arranged for Owens Water to service it. Despite replacing a sensor, switch, and later the board, the softener still does not work. Owens Water stated that without replacing the unit, there's nothing more they can do. After speaking with Chris at GE again, he found that no water flows through the softener, which seems incorrect. The bypass is off, the plumbing is correct, and manually recharging produces soft water. I hope to have this issue resolved or the unit replaced soon, but it seems GE may not offer further assistance. Thank you for your help.

I acquired seven GE appliances from Shallotte Electric back in [redacted] for my new home. Unfortunately, after 3.5 years, five out of the seven appliances have either broken beyond repair or needed expensive repairs. Currently, my washer (GFWR2700HWW) needs costly repairs for its bearings which exceed the washer's value. The refrigerator (GFE26GSHSS) stopped working and requires a backordered part. I had to replace the elements in my convection range (JB690SFSS) at a high cost in September. The handle on my microwave (JT3000SFSS) broke just 13 months after purchase. Additionally, my dryer (GFDR270EHWW) now takes twice as long to dry clothes. I am concerned about the quality of GE products and wonder if GE still provides proper product support. I would appreciate the opportunity to discuss these issues with a representative. Thank you.

I bought a new dishwasher in December [redacted]. Recently, it started collecting water, even though it's just 3 months outside of the warranty period. I had a plumber examine it at my expense, and they found that the drain pump had snapped off, and there was a new drain line installed at the time of purchase. I'm looking for a reasonable price to fix this issue, as the cost should not surpass buying a new Whirlpool dishwasher. Given the quality concerns and the additional costs, getting a Whirlpool might be a viable alternative. If this problem isn't resolved satisfactorily, I am considering discussing it with our local consumer reports on TV to seek a fair resolution. - M

I purchased the GUD24GSSMOWW washer-dryer, serial number VLOS1173C, with an initial warranty on October 12th. The machine has experienced various issues such as starting and stopping mid-cycle, failure to restart, malfunctioning locking mechanism, and water not entering at times. Despite multiple service calls on 10/19, December 7th, and April 2, the problems persisted. After the machine was replaced on 1/4/19, another service call on April 13 revealed a possible issue with the shut-off valve. I diligently followed the technician's advice regarding the pre-soak setting and tub positioning, but the problem recurred on April 12th. I am frustrated with the repeated malfunctions and wonder if there is a compatibility problem with the shut-off valves. I seek compensation for the inconvenience caused and contemplate seeking legal advice if the issues persist.

I purchased a washer-dryer model GUD**GSSMOWW with warranty on October **th. Since then, I have experienced various issues such as frequent stopping mid-cycle, the locking mechanism not working correctly, and at times, no water entering the machine. After service calls on ***** and December *th, the machine was eventually replaced on ******. However, the problems persisted, leading to another service call on April *. The technician mentioned a wrong setting might have caused the issues. I checked and ensured the settings were correct, but I encountered the same malfunction on April **th, followed by a service call on April **th attributing the issue to a shut-off valve problem. I am frustrated with the continuous problems and wonder if there might be an incompatibility with the shut-off valve. I seek appropriate compensation for the inconvenience caused.

I purchased my washer-dryer model GUD**GSSMOWW with warranty and it was installed on October **th. There have been various issues with the machine such as starting and stopping mid-cycle, not turning back on, malfunctioning locking mechanism, and water not coming in at times. I had a service call on ***** and another one on December *th. The machine was eventually replaced on ******. After more service calls, the last one on April **th, it seems there might be an issue with the shut-off valve. I am experiencing continuous problems and would like compensation. This ongoing situation is unacceptable, and I am considering seeking legal advice if needed.

I recently bought a new kitchen suite with a promised $[redacted] cash rebate that I didn't receive. The GE products have had issues since installation: the microwave was replaced, and the range's instrument panel and the fridge's ice maker were also replaced within the last three months. Despite the multiple service calls, the ice maker is still not functioning. During the visits, the service technicians pushed a sales agenda on water filters, even though I had recently replaced it with a genuine GE water filter from Home Depot. Despite this, the issue persists. The latest technician also insisted on selling me a new filter, claiming my water must be causing the problem. I've been loyal to GE for 50 years and have always found their products to be of high quality. However, the continual issues with my appliances, along with damage caused during service visits, are making me reconsider. I request a replacement for my fridge.

I purchased a 24" gas range (model: RGAS300DMWW) a month ago, and unfortunately, it has not been baking correctly since I started using it. Despite two service providers verifying that the temperature is "correct," adjusting recipes as suggested has not solved the issue. I have tried various incremental adjustments with no success, resulting in underbaked cake interiors, even after baking for three hours. Although I have another gas oven (30") at home that works fine with the same recipes, I specifically bought the smaller unit for overflow baking. The size constraints led me to this purchase, but I am now considering trying a countertop convection oven for better performance. While I acknowledge the size impact on capabilities, I believe GE should provide additional support or guidance for customers like me who rely on these ovens for specific purposes. I would appreciate even a partial refund to put towards another GE product.

I purchased a new GE washing machine three years ago and have been experiencing issues from the start with it damaging sheets and pillowcases. Despite multiple complaints and visits from repairmen, nothing has been resolved. I believe there should be a product recall due to the ongoing problem. Seeking assistance from customer service has been disappointing with only repair appointments offered, resulting in costly replacements for my bedding. Even when the machine was under warranty, no solution was provided. Although I have little hope for a resolution now, I have been warning others against buying GE washers and dryers due to my negative experience.

I purchased a GE stove/oven (JGB700SEJSS) on 3/14/19 from PC Richard & Sons. It was delivered on 3/19/19, but the oven coil stopped working on 4/14. Despite scheduling multiple service visits with GE, the necessary part was out of stock each time, causing multiple delays. I spoke with customer relations today, but unfortunately, our call got disconnected before resolving the issue. Given the repeated problems with this new stove, I am now seeking a replacement as it appears to be a faulty unit. For clarification, the stove is located at [redacted] Mercer Street, C201, NY, NY [redacted]. Please reach out to me only in response to this message at [redacted] or [redacted]. Thank you. Judy Seiff

This is my third time in the past 6 months that we've had to replace the user interface part WD21X24800 on our new GE Profile dishwasher. The first two replacements were in December. Because of backorders, which are currently happening again, the first replacement took about 3 weeks to arrive. With Christmas nearing and guests on the way, Customer Relations Representative Leana, with report number [redacted]26, kindly ordered the second part from another supplier. Both parts were installed before the guests' arrival. Now, we are facing the same issue once more with the part on backorder, leaving us without a functioning dishwasher for at least a week, now on the 6th day. As a caregiver to my elderly parents, I am struggling to find the extra time to hand wash dishes daily. We urgently need either an expedited delivery of the part or a replacement dishwasher. Please consider assigning Leana as our Customer Relations representative again, as she has been exceptionally helpful. Thank you. Laura V. Model no. PDT825SGJ2BB Serial no. GL106290B Installation date 10/19/18 Please do not hesitate to contact me at [redacted] or [redacted].