GE Consumer Relations Customer Service Issues

I own a GNE27ESMSS refrigerator with an ice maker. The ice maker malfunctioned in May [redacted], and we scheduled a service call. A technician visited us in July [redacted] and identified the issue, but due to not having the necessary part, the repair was delayed. Unfortunately, the required part is on back order until September [redacted]. Even though our warranty expired in January [redacted], we have an extended warranty, but the delay in the repair process has been frustrating. Considering the cost of the fridge and the extended period without a functioning ice maker, I am disappointed in the service provided by GE. This experience has made me reconsider purchasing another GE appliance due to the inconvenience and lack of reliability.

I am reaching out about an issue with the GE ice maker that came with my new GE refrigerator purchased on 6/11/19 from Dick Van Dyke in Springfield, IL. The fridge model is GTS21FGKEWW, and the serial number is GM942736. Although the fridge and ice maker are functioning well, the LED light on the ice maker is defective, flickering and not illuminating. A technician from the store visited but didn't have a replacement unit, confirming it's covered by their protection plan. A $60 fee for mileage was charged for the visit and another $60 was requested for the return with the new unit, totaling $[redacted]. Following a conversation with Thayne from GE at [redacted], I was advised to contact Consumer Relations due to the short time outside of the GE warranty. After being on hold for over 1 1/2 hours, I'm awaiting a callback on my cell at [redacted]-[redacted]. Thank you, Barb. 9/1

My spouse and I purchased a GE range from Conn's Home Plus in May. Shortly after, the upper oven light stopped working. Conn's advised me to replace it, but once I did, the oven stopped functioning altogether. I contacted GE for repairs, and their technician ordered parts that took a week to arrive. After some back and forth between Conn's and GE, the oven was fixed temporarily but broke down again. Despite multiple repair attempts, the same part kept failing. The technician refused to replace it again due to safety concerns. Frustrated with the lack of progress, I am considering legal action. I urge Conn's to either refund me or provide a voucher for a different brand. Contact with consumer relations has been difficult, and I am left without a working oven. Dennis R. H. [redacted]

I own a GE Cafe style dual energy kitchen range with a gas cooktop and two electric ovens. Recently, my wife discovered mouse droppings in the lower oven. I initially doubted this but decided to set a trap in the oven. To my surprise, I caught a mouse the next day. I reached out to the Appliance Factory store where we bought the range, but they directed me to contact GE at 1-[redacted]. After calling, a case was opened, but the service company assigned to inspect the range failed to show because they do not cover my area. Despite multiple calls to consumer relations, I faced long wait times, language barriers, and difficulties in scheduling an inspection. I emphasized that GE should check the oven's assembly line for any defects allowing mice to enter. I requested a resolution without needing a repairman. After numerous calls and hold times, I left my contact information for a callback. Can anyone provide assistance? - Robert F.

I had a service call for my dishwasher back in June. The technician ordered a part that was on back order until August [redacted]. Since then, no one has updated me on the status of my repair. Now, I've discovered the part is on back order until September 26, [redacted]. This situation is unacceptable, especially with 6 people in my household. I've been calling Customer Relations for 3 days, only to be on hold for 6 hours now. I'm extremely frustrated and angry at this poor customer service. I believe GE should either replace my dishwasher or provide a temporary one until mine is fixed. Please contact me at [redacted]. If I don't hear back within 24 hours, I'll have to escalate this issue further. Regards, Dorena Barror.

My ice maker stopped working over Memorial Day weekend. I tried calling customer service multiple times and was placed on hold for over an hour each time. I am too busy and frustrated to keep calling. My wife suggested waiting until Covid slows down to avoid having service people come into our home. When I finally scheduled a repair for late July or early August, the representative said it would be covered, but then the ice maker started working again intermittently. I decided to cancel the appointment, only for the issue to return. Upon calling for another appointment, a different representative said it would not be covered, leading to me canceling again. I've been trying to reach Consumer Relations but require an existing number. We renovated our kitchen a year ago with all GE appliances. This whole ordeal with GE has left me incredibly frustrated, especially considering the current circumstances. I may have to resort to writing a review to express my disappointment.

Subject: Issue with GE Ventless Dryer I am reaching out on behalf of my daughter who has been tirelessly working as a pediatric nurse and nursing instructor during the pandemic. She recently encountered a problem with the GE ventless dryer that came with her newly remodeled home. The dryer, likely less than a year old, stopped working after only a few uses, prompting a service technician to suggest a replacement control board costing $[redacted]-[redacted]. Given our positive history with GE appliances, we are seeking guidance on how GE can address this issue with a nearly new dryer experiencing a control board malfunction. While the accompanying washer functions without issues, the dryer has unexpectedly failed. How can GE assist in resolving this situation? Model Number: DCCH480EK0WW Serial Number: Y0H054AC400110F Thank you, Don B

My husband and I bought 4 GE appliances from the Knightdale, N.C. Sears Appliance store on May 17, [redacted], paying cash. The delivery date was set for June 10, [redacted], but has been postponed multiple times. Currently, we are being told October 2, [redacted] as the new delivery date due to production delays caused by the CORONA VIRUS. We urgently need the appliances, particularly the stove, as we sold our previous ones. We hope GE will honor our $[redacted].00 rebate once the items are delivered. Our order includes the Microwave Model #PVM9179SKSS, Gas Range Model #PGS930SELSS, and Dishwasher Model #PDT715SYNFS. Any assistance in expediting the delivery process and rebate would be greatly appreciated. Sincerely, Cheryl and Ken Robinson.

I am disappointed with the service I received from GE. I purchased a GE Cafe refrigerator in November [redacted] and bought a five-year extended warranty. Recently, I noticed issues with the doors not closing properly, the inside light staying on, and excess moisture in the produce drawers. After a long wait on the phone, I scheduled a service call with A&E for September 2, [redacted], but the technician never showed up. When I called for an update, they rescheduled for September 18, [redacted], citing lack of local service availability. Despite my investment in the warranty, I am unable to get my refrigerator serviced. I am disappointed with GE's customer service and will not be purchasing their products in the future. My contact information is under phone number [redacted]. Thank you, Bert S. from Bethesda, MD.

On the 23rd of August, my GE dryer stopped working, leading me to contact support the next day. NPS, National Platinum Service in Columbus, GA, took over and set up an appointment for the 28th. Despite their technician blaming my house's power supply, an electrician later proved otherwise, showing that the issue actually stemmed from the GE Dryer itself. Upon requesting the technician's return, I was informed they wouldn't be available for a week. A subsequent appointment for the 3rd of September was canceled without explanation, leaving me to wait until the 10th for another slot, with the possibility of needing to order parts. Faced with potentially being without a dryer for over a month, I opted to return it to LOWES, who accepted the return due to my recent purchase in April. The experiences with NPS have been frustrating and costly, with the technician's error and subsequent delays adding up to $85. I believe their service does not meet acceptable standards of customer support.

A GE washer and dryer were installed in a remodeled home we purchased and closed on July 24, [redacted]. The sellers did not live in the house they were remodeling. They built a laundry room and added a GE washer and dryer with pedestals. The dryer had not been used until we moved in during August [redacted]. After using the dryer three times, it suddenly stopped working, with no lights displayed. I contacted a service technician who determined the control board was shorted out. He mentioned that a new control board would cost around $[redacted]-$[redacted]. This is disappointing for a nearly new and costly GE dryer. I kindly request GE customer support to assist me by providing a new control board so that I can arrange for an appliance repair person to install it.

I recently purchased a remodeled home with a GE washer and dryer that was hardly used. After using the dryer only a few times, it suddenly stopped working. A service technician informed me the control board was shorted and would cost $[redacted]-[redacted] to replace. Given the limited use of the dryer, I find this unexpected and unacceptable. I am reaching out to GE consumer relations to request assistance in resolving this issue by sending a new control board for replacement. Model: DCCH480EK0WW Serial: GZ700110N

I had a negative customer service experience this morning. After attempting to call for 3 days, I finally connected. The sensors on my GE electric stove keep shutting off the burners in the center, making it impossible for me to boil water. I purchased this appliance on 9-11-[redacted], exactly one year ago. Customer service assured me that I'm covered, scheduled an appointment for next Thursday, and provided me with email confirmation #[redacted]94 under the name ROMANO. However, later on, I was informed that my town in southern Maine is not serviced. I was directed to contact the parts department for new burners, but they denied this and sent me back to customer service, who then transferred me to another department where I encountered discourteous treatment. It seems there might be some confusion with my appointment to replace the faulty burners.

Our GE Profile microwave stopped heating and we requested service. The technician came on 8/28, diagnosed the issue, and ordered a part, originally due to be fixed by 9/4. Unfortunately, as of today, 9/11, the part has not arrived, and the parts department cannot provide a shipment date. This is frustrating as a similar delay occurred in May/June when the same part was replaced, and now, after almost a month, we are still without a functioning microwave. My attempt to address this with the complaints team did not go well. The chat I engaged with directed me to make a $1 payment and then sent me to another website, which was unhelpful. I would appreciate it if someone could contact me at [redacted] to explain the situation and provide a resolution promptly. Your swift response would be greatly appreciated. Thank you, Ravi

I moved into my home on January 1, [redacted], with a gas cooktop. In mid-May, I noticed a continuous clicking sound and reached out to GE. A GE service representative visited on June 10, [redacted], and identified a faulty ignitor. The cooktop was under warranty, and he ordered the necessary parts. However, on June 17, a repair person discovered the wrong parts were sent. He managed to use them, but one burner still didn't work. He mentioned needing a new plate and agreed to return on June 24 for the replacement. After he didn't show up by early afternoon, I contacted GE for assistance. Unfortunately, the saga continued into September due to parts being on backorder. Eventually, a service person arrived on September 4, mentioning a part was discontinued. Despite reaching out multiple times to GE, I'm currently on hold since 8:00 a.m. today waiting to speak to Consumer Relations. Seeking contact information for a GE executive for resolution. Thank you for your help.

Hello, regarding Case # [redacted]6, I have experienced extended wait times on the phone, with no call back. Additionally, the recorded message inaccurately stated it was after hours when it was only 4 pm in your local time zone. This has been frustrating, especially considering my system is still under warranty. After contacting tech support for my RO system, I was given four suggestions that did not resolve the issue. Despite being promised a technician, I was later informed none were available in my area. I was offered reimbursement up to $[redacted].00 for a local plumber, but those I consulted only offer installation services, not troubleshooting. I am seeking a straightforward solution.

I am experiencing issues with my GE Profile Microwave Oven. The fan inside the oven remains on continuously even when the door is closed. Despite scheduling five appointments, there has been confusion with the system automatically changing them without my consent. This has led to significant frustration as I have had to contact customer service multiple times to correct the situation. Each time, representatives have listened to my concerns, made new appointments, only to have them altered without my knowledge. This has tarnished my view of GE products. My most recent appointment was rescheduled without my approval for 9/21/[redacted], which unfortunately conflicts with my work schedule. I am unwilling to take time off work and incur a $[redacted].00 service fee for someone to assess the ongoing problem. The model of my Microwave Oven is PVM9005SJ2SS, and the Serial Number is HH209232A. I kindly request a phone call to resolve this unsatisfactory service.

I made a purchase of a GE Cafe stove in an open box from Sears back in May. The stove was previously converted to propane from natural gas and needed to be changed back. It took three months with Synergy Appliance to obtain the correct orifice spuds as they were out of stock. After finally replacing them, it was discovered that a hose needed to be replaced as one burner is still not functioning. Each week, I reach out to inquire about the status of the part, but today I was advised to contact GE directly. I am unsure of the specific part that was ordered, if it has indeed been ordered, and when there will be a resolution to this issue.

Update: Finally, after six months, the third technician resolved the issues with my water and ice dispenser. My refrigerator is now functioning properly. I bought my "New" GE Refrigerator in January. Around four months ago, the water and ice dispensers stopped working despite changing the filter. After three months, two technician visits, missed appointments, and part orders, the refrigerator remained unrepaired. I no longer wish to have it fixed and aim to return it. I have tried emailing twice with no response. When I call, I end up on hold for hours without assistance. I will continue documenting all communication in case legal action is necessary. Hoping for a resolution soon. Below is a copy of my initial email to GE regarding the appliance issues. Regards, Jimmy J. Scott [redacted] Case: [redacted] Subject: GE - Appliance Complaint I have valid reasons for wanting to return my GE refrigerator: 1. Water and ice dispensers stopped working four months ago. 2. Long wait times on the phone. 3. Missed appointments without notifications. 4. Delays in repairs and multiple parts ordered. 5. Uncertainty concerning when the repairs will be complete. I intend to return the refrigerator and share my experience on social media.

On 8/18/[redacted], I had a service technician assess my GE microwave model PEB7227An/DD, purchased in [redacted], only to find out it was unrepairable. They advised me to contact GE customer service at 1-[redacted]. After finally reaching them, I was promised a new microwave within a week. However, the process hit a snag when they couldn't finalize the order without knowing the specific trim kit required. After providing the necessary information, I asked for a call back to confirm the delivery date, which never came. Following multiple attempts, I was informed that the initial warehouse didn't have the trim kit and that the case would be transferred to another warehouse. Despite my repeated requests for a delivery date confirmation, I am yet to receive any updates. The case number is [redacted]9.