GE Consumer Relations Customer Service Issues

I've spent hours on the phone with customer service but encountered issues setting up my account due to missing password rules. After registering the product as a guest, I contacted customer service to assist with setting up an account. Despite assurances that connection to prior registration would be automatic, it did not happen. When attempting to link a previously registered item on the My Account page, I faced difficulties. A representative was unable to locate my prior registration, so they manually registered the item. Unfortunately, I still could not connect to the registered item as instructed. I plan to report these systematic site bugs and the disconnect between customer service information and the database. I hope for a resolution where the item registered under my name and phone number ([redacted]) can be correctly associated with my user ID, caffreyc. I urge someone to address these issues promptly as customer relations are crucial to me. Thank you. - Cathleen C.

I own a ZIRP360NXARH fridge, and the Door Spring and Bushing Bolt are broken. I contacted GE Parts on August 1 and was advised to purchase WR1X1839 - Bushing (#[redacted] in diagram) and WR01X10255 – Spring (#[redacted]). The Bushing arrived on August 6, but it was incorrect. I initiated an online return, but I haven't received the return label via email. Rebecca Jackson tried to assist in finding the correct part but is yet to follow up. Zinna in the Credits group wasn't helpful and provided an incorrect return address in Jacksonzille, IN. Despite multiple emails and calls, I haven't received a resolution. Nandi and Curtis advised me to contact GE Customer Relations at 1[redacted]. However, calls made after 3:30 PM EDT go unanswered although their hours supposedly extend until 6:00 PM. I'm eager to resolve this issue promptly.

I have an order connected with [redacted] for a broken GE air conditioner since early July. The replacement parts arrived last week, and we scheduled an appointment through the bot for yesterday, August 11. However, the technician arrived to fix the dishwasher instead and rescheduled for today, August 12 between 8 am and 12 pm. We have been waiting all morning, received one call from GE dispatch, and got hung up on. Despite calling the dispatch line multiple times, we were repeatedly hung up on. We were informed that GE tried to call us 3 times today, but we only received one call. After being on hold for 40 minutes to speak to a manager, I requested a call back, which was unsuccessful in the past. We have spent at least 4 hours on the phone trying to resolve this issue. This is a rental unit, and my tenant has been without AC since early July. I request to have someone come and fix this tomorrow.

We have been attempting to get service for our GE trash compactor, less than one year old and under warranty, without success. The model is UCG1680L0SS, with Serial #HM900435C. We were promised a call from a service tech within 24-48 hours last Saturday, which did not happen. After following up on Tuesday, we were informed that the service call was rejected by the authorized rep without our knowledge. Despite describing our compactor being stuck open and causing odor in the kitchen, we were only offered an appointment for next Tuesday. They said they would escalate it as an emergency but failed to update us within 24-48 hours as promised. Despite reference number [redacted], there has been no callback. Online tracking revealed that the repair was not yet assigned, leading to more calls. We are still unsure when the compactor will be serviced. We wish to know how to proceed with obtaining warranty service as our local repair person is not on your authorized list. Our main concern is whether the warranty will be honored. Thank you for any assistance.

My spouse and I bought a washing machine on June 3, [redacted], and it was delivered on June 23. Unfortunately, by July 31, [redacted], the new washer malfunctioned, shutting off mid-cycle and locking the front door with wet clothes inside. After struggling to open the door, we engaged the manufacturer warranty and had Carmichael Appliances inspect it. The service was disappointing as they didn't diagnose the issue correctly, resulting in the machine not turning on at all after they moved it. Despite promises to order parts, they failed to communicate a timeline or availability and informed me the parts were out of stock. Frustrated with this situation and the damage to my clothes due to the faulty washer, I now seek guidance on replacing it with the same model. The model number of the defective washer is GFW550SPN0DG, and the serial number is ZM318006N. You can reach me at [redacted]. Thank you.

My spouse and I bought a washer on June *rd, ****, which was delivered on June **rd. Unfortunately, on July **st, ****, the washer malfunctioned, leaving the front loader door locked with wet clothes inside. Despite contacting the manufacturer for warranty service, the technician from Carmichael Appliances did not provide satisfactory assistance, resulting in the washer not powering on. They failed to communicate a timeline for ordering parts, leaving us inconvenienced without a working appliance. As a result, we had to discard ruined clothes and use a laundromat. We are now seeking guidance on how to proceed with obtaining a replacement washer of the same model. Your prompt assistance in resolving this matter would be greatly appreciated.

I have a newly purchased GE washer (model GTW500ASNWS) in Beach Haven, NJ that has stopped working while I have tenants on vacation. I have arranged for a repairman to assess the issue, and it was identified as the lid sensor. I reached out to GE to order the part, but they were unable to locate it. Despite contacting GE last Monday, the earliest they can send a technician to the house is 8/19, which is causing inconvenience and expenses. I am seeking prompt resolution to this matter and request for a qualified technician to fix the washer promptly. If not resolved timely, I may consider seeking damages through small claims court from GE. Christopher Leise, [redacted], [redacted]

Please refer to GE Case Number [redacted]8. I bought a GE Double Wall Oven model JTD3000SNSS approximately 3 weeks ago. I have noticed that the exhaust fan runs constantly in all modes, releasing hot air into the kitchen. This has caused me concern and discomfort while working around the oven. A technician visited today to confirm this operation is normal based on engineering standards. Despite reviewing the manual, I did not find any clear indication that the fan would run continuously; it only mentions "at times." I have been waiting for a callback since 10:46 am CDT today and unfortunately missed a representative's call around 1 pm CDT. I am currently waiting to speak to someone and resolve this issue. I urge you to contact me promptly. Robert F. [redacted]

I purchased a washer in December [redacted] and have been experiencing ongoing issues with it. After multiple repair attempts, the machine still fails to drain properly, resulting in stale-smelling clothes and even damaging some items. The washer also rocks violently during cycles, making it a safety hazard. Despite following all instructions, the problem persists, and I am finding it increasingly difficult to use the appliance. I believe the washer is faulty and would like to request an exchange for a new one. Your prompt attention to this matter would be greatly appreciated. Thank you for your assistance.

I have been trying to reach out for two weeks now, since the day after my second new washing machine was delivered. The first one turned out to be a disappointment as it was malfunctioning within two weeks of delivery. The current "new" machine is making a loud grinding noise when spinning, causing the laundry to come out soaking wet like the first machine. The clothes also have a strange smell, and now the dryer isn't working efficiently either. I am frustrated with the lack of assistance I've received. I want a refund and for the faulty product to be collected. Please contact me at [redacted] to make arrangements, or I will have to involve the Better Business Bureau.

We recently had our newly purchased GE washer serviced under warranty for a bad gasket in the door. Initially, the service was covered under warranty, with service number [redacted]86, but when the repair was completed under service number [redacted]04, there was a mix-up leading to a bill for the part. Despite being assured it was a warranty item and being told to disregard the bill, we are now facing collection notices for the amount. Though I spoke with Bernadette in Service, who mentioned the missing model and serial numbers as the reason for the billing error, I was directed to Consumer Relations after some back and forth. Unfortunately, reaching someone to address the problem directly has been challenging. To resolve this before taking further action, I hope for a prompt response to rectify the situation.

I had a poor experience with a GE service technician. I purchased a GE refrigerator in June [redacted]. Initially, the unit ran frequently. When the technician came, I mentioned the issue, but he connected it to a computer and stated it was normal without investigating further. Later, I discovered a plastic piece obstructing the door, which improved its performance. Over time, the fridge became noisier, so I requested service online. The same technician arrived and was impolite. He dismissed my concerns about the noise, claiming it was not covered by warranty unless it ceased operating. After consulting GE customer care, a different technician was scheduled to assess the noise. Despite two rescheduled appointments, there was no apology for the inconvenience caused. The technician even threatened to bill me if the noise level was deemed normal without specifying the standard. This lack of transparency and disregard for customer time was disappointing.

I purchased a new GE dryer from Lowe’s on March 28, [redacted]. I picked it up on April 3, [redacted], and installed it. On July 12, [redacted], the dryer stopped working. The technician who visited on July 18, [redacted] mentioned that the main board was faulty on a dryer that is only three months old. It is now August 21, [redacted], and I am still waiting for the part without any updates. Every time I contact GE, I am told the part is on back order with no estimated arrival. Customer service leads to long waits with no resolution; after being on hold for an hour and a half, I end up being disconnected. It is frustrating that a new product requires such extensive troubleshooting just months after purchase. - B. Haase

I bought 2 GE window air conditioners from Lowe's in Neosho, MO on June 3, [redacted]. Initially, they worked well until the larger unit stopped working and began beeping continuously. Despite attempting troubleshooting and resets, the unit would start up and then stop with the beeping. Unfortunately, during this time I fell ill and required surgery, plus my vehicle's starter failed. When I contacted Lowe's, I was advised of a 90-day return policy, but upon attempting to exchange it, I was informed there was actually a 30-day policy for 'large outdoor appliances', which was not explicitly mentioned in the policy. Lowe's mentioned I needed a 'return authorization number' from GE to proceed with the exchange. After multiple unsuccessful attempts to obtain this number from GE, being put on long holds and eventually disconnected, I am simply seeking assistance in obtaining the authorization number so I can exchange the unit. The specific unit is a [redacted]-sq. ft. window air conditioner, Model #AHC14AZW1, purchased for $[redacted]. Any help would be greatly appreciated. Thank you, S. Boles

We bought a new White GE smooth top slide-in range from Lowe's and had a GE serviceman inspect it due to the oven door not sealing properly. During the visit on 8/24/[redacted], the serviceman explained that the issue was structural and engineering-related, unable to be fixed. When closed, there's a noticeable gap on the right side of the oven door, allowing it to be opened with a little finger. We received case [redacted]7 and were advised to contact Consumer Services. We're asking for a replacement since the problem is beyond repair. After several attempts to reach customer service, waiting on hold for hours, no one has responded. I urge someone to address this matter promptly. Linda Farley [redacted]

In June, I purchased a GE dryer that malfunctioned within a week. Despite multiple unsuccessful repair attempts by technicians, GE agreed to replace it within seven days. Unfortunately, the promised replacement did not occur as scheduled. After numerous frustrating calls, I finally spoke with someone in customer relations on Thursday, August 20, who assured me they would contact me to arrange the delivery of a new dryer. Disappointingly, this call never came, and the new dryer was not delivered. Following up on Monday, August 24, I had a conversation with a helpful young lady from customer relations. She claimed GE had tried to deliver the dryer, stating that the delivery truck waited for 15 minutes outside my home, but I was not there. This account is inaccurate, as my home security camera proves. I am deeply dissatisfied with the service from GE, resulting in a two-month wait for resolution, false claims of attempted delivery, and poor customer service. I am adamant about sharing my negative experience with GE on social media to inform others about their subpar products and service.

Hello, I purchased a top load washer, Model GTW485ASJ5WS, S/N TL951041G, from Lowe's on February 24, [redacted]. On January 29, [redacted], I needed a service technician (Confirmation # [redacted]59) to fix the washer and replace the lid lock quick release (Part # WH01X27954) because the unit had stopped working. Yesterday, August 23, [redacted], the machine stopped working again with the same issue. I arranged for another service appointment (Confirmation # [redacted]66) and was informed of a service charge for the same repair, six months after the last one. Although my warranty ended on February 24, [redacted], I believe the proximity of the interlock switch to the lid's edge may be causing frequent breakages. I hope GE will address this flaw and provide suitable support or preventive solutions. Thank you for your time and anticipated assistance with my service matter. Best regards, S. Diana

On August 17th, the technician arrived to repair my washing machine and only installed one of the two necessary parts to fix the issue. Despite my request to test the machine, he assured me everything was fine and left. Once I started a wash cycle, the problem worsened. After contacting customer service, a technician was scheduled to come on August 24th. This second technician discovered that the transmission also needed replacement. Now, I have to wait until August 31st for the new part to be installed. If the total cost ends up being more than a new GE appliance, I would've opted for the new appliance initially. I hope GE can compensate for the inconvenience caused by this situation. Limford G.

I am reaching out to express my dissatisfaction with the performance of my recently purchased GE Profile gas oven (P2S930SELSS). The oven was delivered to my home on January 28, [redacted], with noticeable dents and scratches. Although a GE technician fixed the dents, the scratches remained unresolved. Subsequently, I have had multiple service calls due to issues with the oven, including it shutting off during cooking and now an igniter problem on one of the burners. The current situation, with the need for four service calls within a year and a half, is far more than my previous experience with an older GE model. I appreciate the professionalism of your technicians but the frequent issues with the oven are disappointing. I have tried contacting your customer service without success. I hope to discuss these ongoing issues soon. Thank you. Anne-Laurie Josephs 22 Farm Haven Court Rockville, MD [redacted]

I requested service for my nearly new dishwasher due to issues with the bottom rack wheels and plates falling down easily. Despite being given a 4-hour service window, the technician only assessed it and promised to return with a new rack the following Monday. Unfortunately, communication failed, and a different part arrived in the mail a week later. After scheduling a second service, I waited during an 8am-5pm window, but missed a call at 2.07pm, unable to leave a voicemail. Following up at 2.09pm and with GE at 2.14pm, the service needed rescheduling. Having to take more time off work for this ongoing problem with my new dishwasher is incredibly frustrating, leaving me feeling penalized for a defect that wasn't my fault. This experience is greatly disappointing and has left me extremely frustrated with the service process.