GE Consumer Relations Customer Service Issues

I have a second technician scheduled to repair my new refrigerator's defective ice maker in the freezer. When I contacted consumer relations regarding the upcoming appointment, I encountered a manager who was quite rude and unaccommodating. Despite the known issue with the ice maker, the manager explained that technicians do not carry parts on their trucks, leading to the need for a new appointment with another technician. The interaction left me frustrated as a simple solution like contacting the technician to bring a new ice maker could have saved me another day of waiting. The customer service experience has been disappointing, and as a result, I won't be recommending GE to my friends.

My 2-month-old appliance suddenly stopped working when I was baking French fries. The circuit boards were unavailable due to backorder, and a new unit was indefinitely out of stock, leading to a refund. I ended up buying the same model from a nearby seller, but it cost $[redacted] more. Unfortunately, I had to choose this option because it was the only appliance that would fit in the built-in cabinet and match my other new appliances. This experience has left me frustrated, and I have decided not to purchase from GE again.

I have encountered issues while seeking assistance from GE Customer Service for my new Cafe Series refrigerator and wall oven. The refrigerator's temperature fluctuates, causing food to spoil, and the oven's clock does not keep time accurately. After being transferred multiple times and experiencing disconnections, I am frustrated with the process. I am seeking a local service representative who can address these issues promptly. Despite promises of a follow-up call within 24-48 hours, I have not received any communication. Contacting me at [redacted] would be appreciated as I am unable to stay on hold during my work hours when GE Customer Service is available. Thank you, Margie & Scott Rackley.

On September 10, [redacted], my spouse and I purchased a new GE 27" wall oven Model # JKS3000SNSS at Best Buy in Humble, TX. The oven, S/N LM041965Q, was installed at our residence at [redacted] Rustic Woods Dr, Kingwood, TX on September 18, [redacted]. Initially functioning well, after three to four months, the control panel became unresponsive despite the clock working. Following several cycles of power off, then on, the oven functioned briefly before the touch screen malfunctioned again. GE sent technicians who checked connections, replaced the touch panel, suspected and then replaced the motherboard and wiring harness. Currently, though the touch panel functions, the oven does not heat up after being powered on. After the last repair visit, it was discovered that the power wires were not correctly connected to the motherboard. Although the oven seems to lack a working wire connection, even after multiple service calls, the issue persists.

I am the owner of a GE Profile Wall Oven Model PT7050SFSS, Serial # GH604652. Following a kitchen remodel in April [redacted], I purchased various GE Profile appliances, including the wall oven. However, after attempting to use the self-cleaning feature for the first time, the interior glass shattered. This unexpected issue has left me with a dysfunctional oven during a busy gathering. Despite my efforts to reach out by phone, I have been unsuccessful in contacting anyone for assistance. I urgently need this matter addressed and request a replacement part at no cost, with the intention of covering the labor for installation. Contact me at [redacted] or visit [redacted] Regent Park Walk, Virginia Beach, VA [redacted]. Thank you, Joanne Rickley.

I own a GE Profile Wall Oven Model PT705SFSS, Serial GH604652. In April [redacted], I remodeled my kitchen and purchased all GE Profile appliances, including the wall oven, Avantium, refrigerator, Cooktop, and dishwasher. I was pleased with my purchase until recently. I used the self-cleaning feature on the wall oven for the first time last Saturday, and the interior glass shattered completely. It happened unexpectedly while I had guests over, leaving my oven unusable. I urgently need a resolution for this product issue as it is unacceptable for such a catastrophic failure to occur. I have tried multiple times to contact customer service by phone, but I have been on hold for over an hour without reaching anyone. I kindly request a replacement part at no charge, and I am willing to cover the labor for installation. Please reach out to me at [redacted]-43-[redacted]. My address is [redacted] Regent Park Walk, Virginia Beach, VA [redacted]. Thank you. Joanne Rickley

On April 23rd, a repair agent visited my home to fix the GE oven/microwave unit that was not heating properly and had a repeated light bulb issue. After paying on site, all seemed well. Recently, the light bulb burned out again, prompting me to contact the GE office. They scheduled a free check for July 14th. Unfortunately, I was at a doctor's appointment when the repairman arrived. He only replaced the light bulb and charged $[redacted].36, which was unexpected. My wife, who has a heart condition, was upset by the experience. The repairman, Checo, insisted on immediate payment by WIFI or check, which was unreasonable. If not refunded promptly, I will take further action. I have unsuccessfully tried calling the office multiple times using different numbers without success. The repairman’s claim that light bulbs only last 30 days is dubious. Being from a military background, such exploitation is unacceptable. I will give a 24-hour deadline before pursuing this matter further. Invoice #[redacted], dated July 14th, [redacted]. N. Carbone

On May 13th, I opened Case #[redacted]96 due to my freezer door not sealing correctly. Despite a recall a week later, the freezer is still not maintaining temperature and the fan runs continuously. Now, I have a new case #[redacted]32 from July 22nd as the freezer is still not holding the correct temperature, hovering around 13 degrees. Due to dealing with my mom's lung cancer since May, I could not address this sooner. Given the ongoing nature of the issue, I am requesting the service fee be waived. Kindly reach me at [redacted] or on my cell at [redacted]. I have faced long wait times on the customer service line, exceeding 1-1/2 hours.

I purchased a refrigerator in January, and by mid-February, I noticed my ice cream wasn't freezing properly. After contacting GE for service, a technician from Chambers Service, the service provider in my area, has been out four times. Unfortunately, the issue persists and my food is spoiling faster than it should, not meeting FDA guidelines for proper storage. The refrigerator has been diagnosed with several problems, including a bad control board and a potential refrigerant leak. This has caused great inconvenience as I've had to take time off work for these appointments. Given the ongoing issues, I am requesting a replacement unit rather than continued repairs to a fridge I am still paying off. Additionally, I am disappointed that none of the service men wore masks during their visits, which is concerning for health and safety reasons.

I bought a microwave from Lowe's on 11-11-[redacted], but it was manufactured on 05-[redacted]. The model number is JES2051SN4SS, with serial number [redacted]1, and I paid $[redacted].62 for it. The microwave caught fire inside on 07/18/[redacted]. After contacting Customer Service and being directed to Customer Relations, I was given case #[redacted]1. I was instructed to email a photo of the invoice but have not received any follow-up in three days. Despite leaving my phone number, I haven't received a call back and can't hold on the phone all day. This is the third GE Microwave we've had issues with recently. Delores from Customer Service mentioned that the problem was not fixable, and GE would provide a voucher for a full replacement, but we needed to speak with Customer Relations for this to proceed.

I have a 13-month-old French door refrigerator, and the freezer stopped working. The service technician diagnosed the issue as a faulty freezer fan motor (WR60x10352) and main board (WR55x30368), covered under warranty. However, the parts are out of stock until mid-September, which is unacceptable as I can't go without the freezer. I demand that the parts be available next week or a new unit be provided. I refuse to wait until September due to the non-cooling issue. I urge for a timely resolution without delays. Jason (tech 12) provided excellent service and honesty during the visit. Please note all details in your records. Thank you.

I am dealing with a billing problem. I bought a house in the summer of [redacted] with a GE dishwasher. The dishwasher, purchased in June [redacted], has a manufacturer's warranty that expired on June 5, [redacted]. Around October [redacted], the dishwasher had a draining issue, and my wife contacted support. A technician fixed the problem, and we were not billed due to the warranty. In May [redacted], the same problem recurred, and my wife called for assistance again. Another technician came in late May to fix it. However, in June [redacted], I received a bill for $[redacted].30. I believe I should not be charged for this service as the warranty was valid until June 5, [redacted]. I have made multiple unsatisfactory phone calls attempting to resolve this matter, often waiting on hold. I am adamant about not paying this bill and seek a prompt resolution. Thank you.

As a property manager, my experience with GE has been disappointing. I have a new refrigerator that needs replacement and have been waiting for about four to five months. Despite having a case number, the refrigerator has not been delivered. I have spoken to multiple representatives who informed me that the refrigerator was assigned to the wrong delivery company that doesn't serve my city. This situation is concerning as I have a potential tenant waiting to move in without a refrigerator. My attempts to contact GE have been unsuccessful, with long hold times and no responses. I urgently need the refrigerator delivered to the property to prepare the vacant unit for the incoming tenant. Any assistance on this matter would be greatly appreciated.

I am experiencing issues with my new GE Washer purchased from Home Depot on 12th July. The machine requires a part (part number: WH01X29528) which is on backorder, despite the website initially stating a 3-5 day delivery time and not indicating it was on backorder. The part order number is [redacted]. After unsuccessful attempts to reach a Consumer Relations agent via phone, I am requesting expedited shipping of the part or an immediate replacement of the non-working washer. Additionally, I am seeking contact information for the individual in charge of GE Customer Relations. The washer model is GFW650SSNOWW, serial number HR318862N. Thank you for addressing this frustrating situation promptly.

I bought a fridge from Famous Tate in December [redacted] and have been experiencing ongoing issues. The ice maker stopped working shortly after purchase and despite multiple repairs under GE and Banker's Warranty Group coverage, it never functioned properly. Various components were replaced including the valve three times, the ice maker once, the vent, and the blower wheel. The cost of repairs is nearing the price of a new unit. After the latest service call for a vent replacement last week, the fridge and freezer stopped working entirely. I have contacted Bankers Warranty to initiate the process for appliance replacement and need swift action due to the prolonged inconvenience. My contact number is [redacted], and I provided a new email address for communication. The model number of the fridge is GNE21fmkBfes, and the serial number is RH303411. It was purchased at Famous Tate in Largo, FL on December 11, [redacted]. The Bankers Warranty Agreement number is B30965F with a reference number of [redacted]. Please reach out to Bankers Warranty as they are handling the case for replacement, which is warranted after exceeding the required number of service calls for the same issue.

On 12/15/19, I bought a GE Washer from our local Lowes. Unfortunately, on Sunday 7/26, it stopped working. After bringing it to the store, I was informed that since it had been over 30 days, I needed to contact GE for repairs. A service technician came and replaced the board and lid lock, but the washer still didn't work. When I questioned the technician, he was rude and unhelpful. GE informed me that the service company, Tri-County Services, was the only option in our area. I contacted Lowes, and they suggested reaching out to GE to voice my concerns. I feel uncomfortable having the same technician return due to his behavior. Lowes indicated they could assist with a replacement if GE provided a return number. I'm requesting help in returning the washer to the store and seeking a resolution. Thank you.

I work for a well-known Management/Development Company, Dolben, and manage 47 properties with many GE appliances. Lately, I've had difficulties with GE's customer service, which has been lacking. Despite the challenges of COVID-19, I believe customer service should remain a priority. I need assistance regarding an ongoing issue at Emerson Place in Lebanon, NH. The property manager has reported delays in receiving orders from GE's delivery company, Spirit Delivery. This delay is impacting our residents and staff. I urge for a swift resolution to this problem as it's affecting multiple orders and upcoming renovations at our properties. I'm open to communication through email or phone to address this promptly. Thank you.

My 3-year-old GE Range Hood has stopped working and is out of warranty. I had a repair call from GE, which charged $[redacted]. However, on the return visit with the replacement part, the technician informed me that it was not repairable and advised me to contact Customer Relations. I called [redacted], where the agent, Dena, offered me a discount on a new unit and provided me with a case number: [redacted]5. I mentioned I would compare prices before deciding and call back to accept the offer. Unfortunately, since then, I have made numerous calls but am unable to reach anyone. Despite having a case number, I have not been able to speak with a representative and have even tried the call-back option without success. I have also attempted calling the appliance repair phone number, only to be directed to contact Customer Relations by phone. The discount offer is valid until 8/12/[redacted]. How can I speak to someone to ensure I don't miss this offer? Thanks, S. Golombek

I am experiencing an issue with my billing! I bought a house in the summer of [redacted] that came with a new GE dishwasher (purchased in June [redacted]) under warranty until June 5, [redacted]. In October [redacted], the dishwasher had a draining problem, and my wife contacted support. A technician came and fixed it without charging, honoring the warranty. In May [redacted], the same issue happened, and after my wife contacted support again, a technician came late May and resolved the problem. However, in June [redacted], I received a bill of $[redacted].30 for the service, which I believe should be covered by the warranty until June 5, [redacted]. Despite multiple unsatisfactory phone calls and long wait times, the issue remains unresolved. I am firm in my stance that I should not have to pay for this service. Thank you. Details: - GE Dishwasher - Model # GDF610PSJ2SS - Serial Number DH805631B Contact me at [redacted]

I recently purchased a new GE refrigerator, GE Profile microwave, stove, and dishwasher for my new home. After having a plumber install the dishwasher, we discovered it was not working properly. We reached out to GE around the 20th, and a service technician came out on the 24th. He ordered parts, promising they would arrive by the 29th for a follow-up visit. However, no parts arrived on the 29th as promised. Despite following up on August 3rd, there was no update on the order. Today, we received a box with missing parts, and when we called for a new service visit, we were told different information by each representative, with one displaying a rude and unprofessional attitude. With three homes, we have trusted GE products in the past, but this experience has been frustrating and disappointing. After significant wait times on the phone, I am now seeking resolution and better customer service from GE.