GE Consumer Relations Customer Service Issues

I have a GE oven with the model number PS905D P2BB and the serial number VT242115Q. I ordered a replacement handle but realized that the plate the handle attaches to is cracked, not the handle itself. Customer service informed me that the plate is not sold separately and that I would need to purchase a whole new door for approximately $[redacted], which I find unreasonable for such a small part. After speaking to consumer relations, I was offered a discounted rate on either a new door or a new oven of the same model. I would like a quote for just the oven as I do not want to replace the entire door for a small part. Additionally, I would like to know how to return the handle.

We bought a fridge model GYE18JBLGFTS on 11/7/[redacted] and had it professionally installed. Unfortunately, the ice maker has never worked correctly. We've had a GE technician out 3-4 times, replaced the ice maker and water valve switch, and even changed the plumbing valve to rule out water pressure as an issue. The ice maker line seems to be freezing up. We are extremely disappointed with the product and would like a refund since the unit is less than 3 months old and has never functioned properly. Dealing with customer service has also been frustrating as they have been rude and unhelpful. It feels like they do not care about our problem. We have gone through numerous repair attempts, taking time off work to wait for technicians, but the problem remains unresolved. We have no intention of purchasing another GE appliance and will share our negative experience with others. We hope for a solution to this issue promptly so we can have a functioning fridge as advertised.

My fridge has had a water leak issue from the door, even after the ice machine was replaced by GE. Another technician visited and ordered more parts, including a new door. The technician was scheduled to come on 1/28/20 to install the new parts. However, they informed me that the door is on back order with no estimated delivery date. I have been without water and ice in my fridge since 1/1/20. If the new door cannot be delivered within a week, I am requesting a replacement fridge. Waiting so long for a resolution on a newly purchased appliance is becoming frustrating.

On January 1st, [redacted], I discovered water on my kitchen floor leaking from the water/ice machine on our fridge. I reached out to GE, and after they replaced the ice machine, the issue persisted. Following a conversation with a supervisor, we were promised a new fridge door, but that never materialized. Despite a new tech ordering various parts, including a new door, only some parts arrived. A subsequent appointment for installation revealed the door was still on back order with no delivery date in sight. If the new door does not arrive within the next week, I am requesting a replacement fridge as the water and ice functions have been unusable since the initial incident.

Subject: Unresolved Dishwasher Repair Issue I am Nima Momayez, and I am writing about the unsatisfactory dishwasher repair service I received (Case# [redacted]5). Despite three visits from your technicians, the problem persists, rendering the dishwasher unusable. This poses a risk of water damage to my kitchen. Following discussions with customer relations, specifically Kevin, who claims to be the highest-ranking manager at GE Appliance Repairs, my request for a refund of $[redacted].36 was denied. Kevin's refusal to escalate this matter to a higher authority has left me feeling upset and dissatisfied. I seek resolution at the executive level to address this ongoing issue promptly. Failure to refund my payment may result in pursuing legal action through small claims court. Your attention to this matter is greatly appreciated. Nima Momayez

I am currently experiencing an urgent issue with our refrigerator. I have encountered lengthy wait times and have been disconnected twice while seeking assistance for our malfunctioning refrigerator. The ice maker is causing ice to build up along the door vents inside the refrigerator, creating a significant mess. Although we have turned off the ice maker, items in the fridge are not remaining cold despite the ice formation. As we are planning to leave town shortly, waiting over five days for a technician is not feasible. This needs to be addressed promptly as we are concerned it may be an electrical problem or a more serious issue. It is important to note that the refrigerator is less than a year old.

Hello, my name is Jordan. I work for the Washington State School for the Deaf and need to repair our Clothes Dryer Model # GFDN240ELK1WW. I require a replacement for the main wiring harness that connects to the Control Board socket J10. I have searched and contacted various vendors, GE parts/services, GE Tech/GE Answer Center for three days without success. The harness is not listed on any wiring diagram. I have been advised that only a GE repairman can confirm the part's unavailability by inspecting it in person. With a cottage full of deaf kids and no working clothes dryer, your assistance is greatly appreciated. State contract # NVF70. Thank you.

I recently had service on my less than 6-month-old Electric Dryer due to a faulty part. Unfortunately, when the technician came to install the new part, it turned out to be defective and the board couldn't be programmed. The technician had to return the part and now needs to also replace a couple of broken plastic pieces. This entire situation has left me without a working dryer for 2 weeks, resulting in inconvenience and lost time from work to accommodate the technician. I believe it's unreasonable to have to deal with these issues on such a new appliance, especially considering it was purchased as part of a set. I have always trusted GE appliances in the past, but this experience has been disappointing. I kindly request someone to reach out to me as my previous attempts to contact support have been unsuccessful, with long wait times on the phone.

My name is Munazza Khan, residing at [redacted] Post Avenue, Westbury, NY. I purchased a GE refrigerator in [redacted] with the model number GTS16DTHMRWW and serial number GL781987, which has proven to be a problematic and potentially hazardous appliance. After ten months, I discovered that the freezer was not properly cooling as I noticed warm temperatures inside, with visible slits in the wall emitting red light. Despite contacting customer service and having a technician replace the thermostat, the issue persisted. Recently, I encountered the same problem with the freezer, leading me to dispose of the spoiled food and prompt me to seek a complete refund to purchase a more reliable GE model. I believe that my health has been compromised due to this recurring issue and urge for a swift resolution and collection of the faulty refrigerator. I have temporarily stopped using the freezer to prevent any further hazards. Your prompt attention to this matter is greatly appreciated. Thank you. Munazza Khan

I purchased a GE Microwave in July [redacted], and three weeks ago, it stopped heating. The initial service technician came on 2-11-20 and said it was the control panel, but after that was replaced on 2-19-20, it still didn’t work. Another part, the magnetron, was then identified as the issue. However, on 2-25-20, when the tech returned, two necessary parts were missing from the shipment. I am frustrated with the poor service from GE and the series of delays and misdiagnoses. I am eager for a resolution and for my microwave, model #JVM7195SK3SS, serial #AM216415B, to be finally repaired correctly. This experience has left me dissatisfied, and I hope GE can address these issues promptly and effectively.

Hello, I am reaching out for assistance with a GE microwave that malfunctioned. I recently purchased a replacement microwave, but it does not match the custom design of my kitchen which includes a GE profile double oven bought four years ago. The new microwave, PEB722ANDD, is darker than expected, doesn't have the same lighting, and Home Depot won't accept a return. The experience has been quite disappointing since I had carefully chosen GE appliances for my dream kitchen. The stove top also has issues with broken knobs and a faulty switch. Despite these setbacks, I remain hopeful for a resolution from GE. Thank you for your attention. Best regards, A. Williams

I have been experiencing issues with my microwave since its purchase. Due to various problems, I obtained a warranty extension from GE. The relevant case numbers are: [redacted]43, [redacted]96, [redacted]1, [redacted]22, and [redacted]97. The problems started with sparks behind the control panel. Despite replacing the transformer, issues persisted with the "REHEAT" option showing "sensor error." The control panel and sensor were changed multiple times without success. Even after replacing the wire harness, the unit continued to run excessively hot, posing a fire risk. Each service call requires me to take time off or leave work early for the technician. I believe the microwave is defective from day one and request a replacement in line with my warranty. I hope for a satisfactory resolution and appreciate the understanding of the previous Consumer Relations staff. I am prepared to seek further service if needed, as the current situation is unsafe. Thank you.

I purchased a GE Profile dishwasher in December and had it installed a week ago. Unfortunately, after using it twice, I noticed the detergent pod wasn't dissolving and a leak from the appliance caused water damage to the ceiling below. Both a plumber and contractor confirmed the leak is from the dishwasher, declaring it defective and advising a replacement. Despite this, the service department insists on repairs before replacement, leaving me with ongoing water damage issues. It's frustrating as there are no service technicians in my area, and turning the dishwasher on will worsen the leakage and damage. I urgently need assistance as the repair costs are mounting due to the water damage. Contacting the consumer relations department and the distributor has been unhelpful so far. The situation is concerning considering the significant damage caused. I request a prompt call to address this matter further.

Dear Customer Service, I would like to bring to your attention an incident with the GE stove we purchased from PC Richards in October [redacted]. While preheating the oven on 3/19/[redacted], the inner glass panel shattered, causing glass to scatter all over our kitchen and inside the oven. We are concerned about having a repairman visit due to the current Covid-19 situation, as my wife has COPD and Asthma, and we are both in a high-risk category. Customer service informed us that only repairs are covered by the warranty and were not able to provide further assistance. We believe that GE should replace the stove as it was in use for less than four months. We trust that GE will stand by its products and brand reputation. Sincerely, Frank S. Jackson, NJ [redacted] GE Case: [redacted]3

I purchased a GE Monogram Refrigerator Model ZIS420NNBII through the Loyalty Program but it was delivered without handles. Despite contacting customer service and various departments, I was not informed about purchasing the handles or given a price. After weeks of unsuccessful attempts, I was told to buy them from a dealer which proved unsuccessful. As a long-time builder/developer and dedicated GE customer, I am disappointed by the lack of assistance. Any help in resolving this issue would be greatly appreciated. Thank you, Owen A.

I purchased a top-load washer and gas dryer from Home Depot in March [redacted]. We had delivery issues with both appliances - the first washer was damaged, and the first dryer had a gas leak. It took a while to receive two functional units. Despite Home Depot's 48-hour return policy, I tried to return both due to the problems. However, as there were two separate delivery dates, Home Depot said I missed the return window for the washer. We are extremely dissatisfied with the washer; it doesn't wash clothes well and causes sheets to form air pockets. It often takes multiple drain and spin cycles to remove water correctly, resulting in twisted and tangled laundry. The dryer also has issues sensing correctly, requiring additional drying time, especially with towels. I would like to return both appliances for a refund to purchase a front-load set or exchange for a front-load machine. Thank you, David K.

I bought the W&D (GTW720BSNWS & GTD72GBSNWS) from Home Depot in February [redacted]. The first washer was damaged upon delivery, so I rejected it. The initial dryer had a gas leak within a week, rendering it unusable after inspection by the local gas company. The replacements took 2-3 weeks to arrive. Unfortunately, we are dissatisfied with the washer as it doesn't wash king size bedding properly, leading to multiple drain & spin cycles and unevenly distributed loads. Sheets trap air and form a dome effect, increasing water usage. The dryer struggles to sense dryness in heavy items and wrinkles delicate clothing more than our old LG set. Despite my attempts, Home Depot did not allow a return due to their 48-hour policy. GE has not responded to my concerns. - D. Keranen

Hello everyone. I wanted to share that I've been without a microwave for the past 10 days in my new home due to it not working. Despite scheduling a service appointment with GE, it had to be rescheduled twice because they had the wrong contact number for me. I hope this isn't a common occurrence for their customer service, especially since I own multiple GE products as a new homeowner.

To whom it may concern, I have been unsuccessful in receiving the correct stainless-steel knobs for my oven, instead receiving plastic ones. I was informed they were stainless-steel look-alikes. Despite expecting a GE Gas SSL oven (Model # PGP9030SL1SS), the knobs resembled those for Model # JGSS66SELSS (Part: KNOB ASSEMBLY WB03X28129). I was directed to GE Consumer relations to address this issue. Sincerely, Emma K. [redacted] Woods View Dr Dumfries, VA [redacted]

I purchased a GE Dishwasher (Serial Number: GDP665SYN0FS, Model Number: RM726028B) from Lowe's in February [redacted]. After just two months, it stopped heating water and drying dishes. Despite having a 3-year extended warranty, the manufacturer's warranty service only temporarily fixed the issue by replacing the heating element and wire harness, and later the main board in the dishwasher. Unfortunately, the problem persists, and I was informed that further repairs are not possible, suggesting the dishwasher is defective. I am left with a nearly new $[redacted] appliance that doesn't function properly. I am seeking a full refund to replace it with a more reliable model. Thank you, K. Dilks.