Frontier Communications Customer Service Issues

I am appalled to have discovered that your organization documented disturbing incidents without intervening or reporting them. Your actions compromised safety and violated ethical standards by allowing violence against women and girls to go unaddressed. It is abhorrent that these atrocities were recorded instead of being stopped. The lack of respect for human life shown by your corporation is unfathomable. Your disregard for the victims and the invasion of their privacy is reprehensible. The consequences of your actions will undoubtedly catch up with you. Justice must prevail, and those responsible for such despicable behavior must face the consequences. Your lack of morality and basic decency will not go unnoticed. This cannot be tolerated or excused. Your choices have consequences, and you will have to reckon with them.

I missed my flight because of issues with my immigration sheet. I lost my bag in Merida, which had my passport and immigration form. After replacing my passport, I encountered a long line and my card stopped working, preventing me from paying for the immigration sheet. I am hoping to change my ticket for the first flight tomorrow, as I am really trying to make it home for the holidays.

I recently received my January [redacted] bill from Frontier and noticed a $9 'late payment fee'. Although I paid the bill on 12/23/[redacted], it was due on 12/15/[redacted]. I kindly request Frontier to waive the $9 fee. I have been a loyal customer for over 30 years, starting with GTE/Verizon/FioS/Frontier Communications, and have maintained a near-perfect payment history. Over the years, I have consistently made tens of thousands of dollars in on-time payments to Frontier and its predecessors.

I was not informed about the increase in my monthly Wi-Fi service fee. Typically, I receive my bill through email and pay using my credit union account. However, I recently received a bill in the mail stating I owe an additional $[redacted].13. I find this situation unjust as I was not given prior notice of the increase. Despite paying the bill, I believe this fee should not have been imposed or, at the very least, preceded by a warning. I would appreciate guidance on how to cancel my Wi-Fi account, as it has had consistent performance issues. Thank you for addressing this matter promptly. Best regards, Tricia G. Acct [redacted]

I contacted your company weeks ago to cancel my service due to my laptop battery issues. Despite paying for March upfront, I was instructed to pay for an extra month plus a $10 fee since I called after the 3rd. I have not signed a contract with you and first obtained the service in [redacted]. I understand my legal right to cancel, and you do not have the authority to deny my request. I firmly requested the cancellation weeks ago, intending it to take effect immediately, not to incur another month's charges for April. I am disappointed with the coercive extension of service when I am unable to use it due to my computer troubles. Should you persist in continuing the service against my wishes, I will escalate the matter to the telecommunications commission. I refuse to be compelled into paying for a service I cannot utilize.

I am currently a Frontier Communications customer for my landline and DSL internet services. My monthly bill has increased to over $90, including a newly added DSL fee. A couple of months ago, the broadband fee was $42.98, and my internet speeds are currently 6.5Mbps for download and 0.9Mbps for upload. This cost is getting close to what cable internet providers charge for faster speeds at $49.99. My modem/router is old and needs frequent resetting. I am requesting a new modem/router and a reduction in my plan cost since my initial sign-up had a low introductory price but required a more expensive landline plan, resulting in higher overall costs for both my phone and internet services with outdated equipment.

I am experiencing ongoing issues with my Frontier internet and phone services. The internet has been unreliable for over two months, frequently experiencing long periods without connectivity. Our phone service is also problematic, often distorted with static making it hard to communicate clearly. When I contacted Frontier customer service, I was informed that an area upgrade affected our DSL internet quality, leading to service disruptions. Despite requesting repairs, an unexpected upgrade to fiber optics was scheduled without resolution to our current issues. Miscommunication between Frontier and the third-party fiber optic laying company resulted in a failed installation on May 10th, leaving me uninformed about the delay. Follow-up calls misled about technician dispatch, causing frustration as the problem persisted. After numerous transfers between departments, a DSL service ticket was wrongly issued instead of addressing the repair needed. The lack of effective communication and the focus on selling fiber optics have exacerbated the situation, leading to my request for a two-month credit for the faulty internet and one month for the phone service interruptions. Your prompt attention and cooperation in resolving these issues are greatly appreciated.

I am frustrated with the service I received from my SO provider. I requested to transfer my service from my old address ([redacted]) to my new address ([redacted]) yesterday, only to find out that nothing was done. I was informed that my old service was disconnected, making it impossible to transfer my internet due to it being only one circuit. Despite the previous person cancelling their service and being told about the final bill, I was still unable to get my service connected. Now, I have been told that no one can come out until June 7th. I rely on my internet for work, which makes this situation even more frustrating. I was never informed that there would be issues with transferring my service. The delay in providing me with service shows a lack of customer care. I am disappointed in Frontier and will be taking my business elsewhere.

As a Frontier customer, I have been facing an issue with my Verizon prepaid phone every month when I need to reload minutes. Each time I try to use Wi-Fi to make calls, it prompts me to reset my password, which has become quite frustrating. Dealing with Frontier customer service has been another issue, with long wait times and difficulties getting the assistance needed. The situation escalated when I couldn't sign in to my Wi-Fi at all, despite my password working fine on other devices. Verizon's customer service hasn't been helpful either, with abrupt chat endings and lack of support. I might have to consider switching phone and internet providers soon if these problems persist.

I experienced service outages three times, each lasting from half a day to a full day. After reporting the issue and getting a ticket, the service mysteriously came back without any explanation. Despite seeing technicians installing FIOS in Palm Springs, Frontier denied any reported outages, which I found frustrating. It's apparent that Frontier was responsible for the interruptions, even though they never acknowledged it. I had to close the ticket every time the service returned. Furthermore, there have been issues with payments getting "lost" by accounts receivable and then miraculously appearing, resulting in a credit balance. Frontier needs to improve their communication and accountability. I never encountered such problems when Verizon managed the California area. I may escalate this matter to the relevant California regulatory agency if these issues persist.

The Frontier internet optical cabling at my home was installed above ground near the electrical cables, causing me issues as it restricts my ability to maintain my garden. Every time there's work to be done on the ground, I risk damaging the cables. Scheduling appointments with Frontier has been difficult, as I haven't been able to reach their technicians by phone or chat. Given the expense of having the cabling fixed, I'm frustrated with the ongoing poor installation. I need my internet back and would appreciate an estimate for the work needed to address this recurring issue.

My grandmother's landline was supposed to be fixed by a technician who came and worked on it. She made a call, and it went through, but when someone calls her, they receive a busy signal. This issue has persisted for a long time. She is refusing to pay the bill for this month until it is properly fixed. She has been a valued customer for 30 years, never missing a payment. Until this matter is resolved, she will withhold payment, even if it results in her line being disconnected. She is 80 years old, living alone. This situation is unacceptable. Her name is Phyllis Hartwell.

Account: [redacted]-[redacted]-5 Service Upgrade Summary: - Fiber Internet [redacted]/500M at $64.99 - Promotional Credit: $10.00 Discount For 12 Months - Tech Install Fee: $.00 - Auto Pay Discount: $5.00 - Estimated Monthly Total: $49.99 Charges and Removals: - Removed Services: FiberOptic Triple Play, VoIP Administrative Fee, Sports/Broadcast TV Fee, Whole-Home HD DVR, DVR Experience - One Time Charges: $1.84 for Fiber Internet [redacted]/500M 06/15-06/15 - Equipment to Return: 1-EXTENDER ($[redacted].00 if not returned) Regarding recent billing discrepancies and charges for a router not previously mentioned in your service confirmation email, despite assurances from multiple Frontier representatives, the $10 charge for the router and the extender requirement persist on your current bill. This issue was discussed with Ricah Marie and supervisor Alessandra on June 18, but remains unresolved. It's essential that these charges are rectified promptly in accordance with the agreed-upon service terms outlined in the May 23, [redacted] email confirmation. Your attention to this matter is requested to correct the bill promptly. Sincerely, Jane L. Pade

I am disappointed with the customer service I received yesterday as my installation date was canceled without my consent. Despite waiting for nearly a month for my fiber optic service, I faced multiple issues including being hung up on and not being assisted appropriately. I would like to escalate my concerns to Senior Management. Although the service is fast and cost-effective, the recent experiences have shaken my confidence in the company. Additionally, the unexpected cancellation and the delay in receiving a refund of 4 to 6 weeks are frustrating. I did not request for my service to be canceled, and this entire situation has left me feeling dissatisfied and inconvenienced.

I contacted customer support initially to remove an unwanted voicemail service from my phone, which was sorted out. However, afterward, I discovered I had no internet service. After calling back, I was informed that without an open service order from earlier, my internet wouldn't work. Confused about the connection between phone and internet service, I called again and spent a total of 2 hours and 47 minutes on the phone with Frontier Communications over the weekend. I now have an appointment on Friday, August 19th for them to address the issue, but I am frustrated at the delay and the inconvenience. I have been a loyal customer for 40 years, and the service I received is disappointing. I feel the need for a prompt resolution as I am considering switching to Spectrum due to better pricing and faster internet speeds. I hope someone can resolve this promptly without just offering a small discount on my bill. Customer service at Frontier needs improvement to match the high prices in [redacted].

I wanted to provide an update regarding the fallen tree at [redacted] Guseman School Rd, Albright, WV [redacted]. I reported this issue a week ago, and was informed that someone would address it within 2 days. However, a local resident took it upon himself to remove the tree using a tractor, causing damage to your fiber optics line. The plastic pipe containing the fiber optics, along with the supporting wire, has been compromised. I have footage from my security camera showing the man removing the tree from your line. It is important to address this situation promptly to prevent further damage.

I have been without internet for over two weeks due to equipment failure. I opened a ticket, but was informed I had to wait an additional two weeks for a resolution, which is unacceptable as I work remotely. Despite trying to escalate the issue, I was given no guarantees. Today, October 31st, was the scheduled day for the fix. I had to rearrange my business trip to be available all day. I confirmed the appointment early in the day for a technician to arrive by 5:00pm. However, by 6:30pm, I was informed that the appointment was cancelled and rescheduled for November 4th because the technicians were delayed on another job. I found out about the cancellation only after calling in. If my appointment was bumped due to another delay, I expect priority in rescheduling. I am frustrated and seek immediate resolution and compensation for the inconvenience and loss of work time.

Four months ago, I closed my account with Frontier. Despite several attempts, I have yet to receive my refund. Before closing the account, I contacted Frontier for instructions and was told to recycle the router and DVR at Best Buy since they were outdated. After numerous calls, a case was opened, and I was assured a month ago that the refund was on its way. However, upon following up today, I was informed that a note was left in my file stating that I hadn't returned the router, even though it had been discussed that it was not required. After clarification, the refund is now being expedited, with the hope of a check being processed within a week. The delay and miscommunication are frustrating, especially after being a loyal customer for 20 years. I hope to see a resolution soon.

Since the beginning, our experience with your company has been disappointing. Despite being assured multiple times that there would be no activation fee and that the $55 paid upon sign-up would go towards the first month's service, we were still charged an activation fee. The $55 payment is in our bank statement, though your records show otherwise. We are entitled to an internet discount, yet after providing my details to a customer service representative, we have yet to see the discounted price reflected in our bills. The internet frequently disconnects for hours at a time without any reimbursement on our bill for the lost service. Despite countless calls for assistance, the situation remains unchanged. Dissatisfied with the lack of customer service, we are actively seeking a new provider; however, in the meantime, we hope to at least be charged the correct amount. We remain skeptical that anything will improve, but we feel it's important to voice our concerns once more.

I have been dealing with a customer service issue with my internet for about a week now. My internet was completely down for 3 days, and for 3 days before that, it had spotty connectivity. I contacted tech support to request an expedited visit from a technician as I work from home due to a disability and needed assistance to submit my work on time. Despite assurances from the supervisor, the technician did not show up at the agreed-upon times. I had multiple rescheduled appointments, each resulting in a no-show. After numerous calls and hold times, a technician finally arrived late in the afternoon. Following this ordeal, I reached out to customer service for a refund due to the significant inconvenience and lost wages amounting to $[redacted]. The supervisor I spoke to was unapologetic and only offered a partial refund of $13 for the 3 days of service disruption. I requested contact information for higher management but was met with resistance. I am disappointed by the lack of acknowledgment for the poor service and the dismissive attitude towards my concerns.