Frontier Communications Customer Service Issues

I am experiencing ongoing issues with my phone service from Frontier. It has been two weeks without any phone service despite paying my bill today. I even purchased a new phone, but the problem persists. If I do not receive assistance within the next few days, I will seek a new cable provider to assist in canceling my account with Frontier, as I am unable to do it myself. My account number is [redacted]-[redacted]-5 with a pin number of [redacted]. My billing address is [redacted] Coolidge Rd, Holiday FL [redacted]. I am willing to provide any additional information upon request via email. Prompt resolution of this matter is essential, as I will not make further payments until this issue is resolved or I switch providers. Kindly reach out to me via email at [redacted].

I spent two hours trying to pay my son's hospital bill while he is in a coma. I followed all the instructions on your website but could not reach a person. Each time I entered his phone number, it said no account was found. Entering his address resulted in a message saying there was no service at that address. Eventually, we located his account number, paid the bill, and then I was charged an additional $3.50 for using the computer without getting any assistance. I am disappointed with your customer service approach since I attempted every possible way to speak to someone and failed. Charging $3.50 without providing any help is not acceptable. I will not be recommending your services to anyone.

On 9/01/[redacted], an agreement with FOX Sports was not reached. Despite this, when I reached out to cancel my sports package, I was informed I could not and had to maintain the subscription. My main interest in a TV provider is for FOX Sports West to watch Angels Baseball exclusively. Since this is the only content I desire, I don't see the reason to keep the entire sports package. I believe I should be able to cancel it as I did pay extra originally to add it. Please clarify in the contract why I am obligated to keep a service I no longer wish to support, as changing providers for such a small matter seems unnecessary to me.

I wanted to alert everyone about concerning phone calls we've been receiving supposedly from Frontier Communications, with the caller ID displaying "Frontier Comm." The numbers they've used are [redacted] and [redacted]. It's worth noting that we are not customers of Frontier; we use Spectrum for our internet services. These calls seem suspicious and likely to be scams, similar to the recent influx of fraudulent calls falsely claiming to be from Medicare. It has become quite a nuisance, especially for my husband, a veteran in his 89 years with health issues. This situation reminded me of a past experience where scammers impersonated the US Postal Service and even used a local postal service's [redacted] number to deceive individuals. Additionally, a call impersonating the FBI raised concerns when an actual representative stated that the number wasn't assigned to anyone. It's alarming how these scammers manage to use different phone numbers to contact individuals based on their interactions. Hopefully, sharing this information will help others be cautious of potential scams involving Frontier Communications.

Every month our bill has been steadily increasing to nearly $[redacted], which is the highest amount we have ever paid in the almost 50 years we've been Frontier customers. Unfortunately, there are no senior discounts offered, and it feels like loyal landline customers like us are being penalized, especially since we rely on it as our primary means of communication. Despite contacting customer service, we haven't been able to find any promotions that apply to our account. I was informed I could have a lower rate for internet usage, but instead of decreasing, the charges keep going up. The unlimited phone minutes have been essential for my husband, who used to talk for extended periods. I've explored options to reduce costs by changing services, but it seems there are no viable alternatives. Overall, we are dissatisfied with Frontier's constant rate hikes. Additionally, I've encountered issues with my Frontier email account, starting with the loss of all my contacts due to an unexplained account change. Subsequently, I've been unable to retrieve contacts easily, and the customer service responses have not been helpful in addressing these ongoing problems that arise, such as the transition to frontier/yahoo without proper consent.

I recently had my second phone outage in two weeks. During the outage, I was in the middle of a conversation with an imaging center that required me to fax them instructions. The first outage was resolved after five days, with the repair allegedly located off the condominium property. Today, a representative named Chris organized an appointment for tomorrow, which inconveniently coincides with the imaging center's closing hours, resulting in a two-day delay in sending my daughter's records. I seek transparency regarding the repair timeline from a U.S.-based representative and question the frequency of these outages. As a home-based business owner, these disruptions are both time-consuming and financially costly. I am disappointed in the service provided by Frontier and frustrated by the inability to connect with local customer service or technical support. After decades of reliable service from Verizon, the consistent phone issues are causing undue stress. Improvement is essential to retain me as a customer.

I would like to express my disappointment. I have been a loyal customer for 43 years without any late payments. Recently, my bank account was compromised, and I promptly provided you with the new account details. Despite this, you attempted to debit the old account leading to a 'bounced check' fee. Thankfully, a kind customer service representative resolved the issue. However, later in the day, I received a letter threatening to disconnect my service if the fee wasn't paid immediately. After nearly five decades of patronage, this level of service is disheartening. If there were alternatives for telephone and internet services, I would have switched providers. - M. DeCoursey

I have been experiencing issues with my home phone for nearly three weeks now. Despite reporting the problem twice and having repairmen sent out, the phone continues to have loud noise and static, making it impossible to receive or make calls. Additionally, the caller ID displays "Ringing" instead of the caller's information. At over $[redacted] a month, this service is not worth it, and I am considering canceling to switch to a cell phone plan at $60 a month. I even purchased new phones thinking it was a device issue, but the problem persists.

We experience frequent connection dropouts, approximately 24 times a day. Sometimes it automatically reconnects, but we often need to unplug the power cord 4 to 6 times before it reconnects. Can you please check if my modem/router, a Netgear D2200d, is using the most up-to-date technology? I am aware it does not support the 2.4GHz and 5GHz bands. Our current service provides a maximum of 6 Mbps, which should suffice if it remains stable. We are open to purchasing our own router, but would prefer equipment recommended by you for reliability. Thank you, Dennis.

I am writing in regards to Account #[redacted]-[redacted]-3 for the Unitarian Universalist Congregation of Wyoming Valley. We use Frontier for phone and internet at our church. Due to Covid-19, we've had to switch our services online but found Frontier unable to provide the necessary speeds. We did tests comparing Frontier's 1.94 Mbps download and 0.29 Mbps upload with Comcast's 39.9 Mbps download and 5.9 Mbps upload, prompting the change. Despite initial approval to cancel the internet part of our contract without a fee given the speed issues, we now face resistance from Frontier. This has left us paying for two services, causing financial strain on our small church. We are requesting the cancellation fee be waived. I can be contacted at [redacted] or [redacted] Thank you for your attention to this matter. Sincerely, Beth Black, President of the Board of Trustees, Unitarian Universalist Congregation of the Wyoming Valley.

My driveway has been blocked for a month due to cables hanging across it since the power pole was broken in a storm two days before Thanksgiving. The power company replaced the pole but left the old one with your lines. It's a safety hazard, and I need it fixed urgently before Christmas for my family to visit. Please address this promptly.

I have been experiencing issues with making calls since 12/26. After contacting customer service, a technician was supposed to reach out to me, but I have not received a call yet. Interestingly, my neighbor across the street is facing the same problem. Although I managed to make one local call after speaking to the representative, the problem persists. I have not seen any Frontier service vehicles in the area as they usually respond promptly. Unfortunately, I have been unable to get through the [redacted] number for further assistance.

I have been waiting for five weeks for internet and landline service to be fixed. It was promised to be resolved tomorrow. Despite being promised service around ten times, I am still without any connection. The monopoly in this area is incredibly frustrating and has had a significant negative impact on my life, especially considering my old age and disability. I strongly advise against choosing Frontier for any services, but unfortunately, it's the only option here. I urge Frontier to restore our connection as soon as possible to rectify the immense inconvenience and damage caused.

I have experienced ongoing service connection issues for over a year. Recently, I made a switch to a 'pots' line, separating my phone from the internet service, in an attempt to solve these ongoing problems. A technician visited my home on a snowy Thursday to work on the indoor technical aspects. He mentioned that an outside line issue would be addressed by another technician in a bucket truck, warning it might take more than a day. It is now Monday, and my phone line is still not working. After replying "no" to a text message questioning if things were now working, I received a message stating my ticket was closed, which was not the resolution I needed. I am frustrated with Frontier's service and do not want to spend more cell phone minutes on lengthy calls with them. My dissatisfaction is not with the technicians but seems to be a result of higher management issues. I believe Frontier should consider waiving some fees due to the significant inconvenience, stress, and financial losses their service problems have caused me. The situation even left me without phone service for days, affecting my ability to even reactivate my cell account.

I would like to address a derogatory account on my credit report with Frontier Communications. My name is Leca Chamness, and I have never utilized any services from Frontier or resided in Blue Blaze Trailer Park in Illinois. The bill in question actually belongs to my sister, Tammy Baltzel, who used my name without permission. I only discovered this when applying for a car loan. I promptly asked her to settle the bill and return the equipment. Unfortunately, she did not clear the $[redacted] balance left after returning the equipment. As a resident of Missouri with a Missouri driver's license, I could not have provided identification for services in Illinois. I urge you to investigate this matter and remove it from my credit report as soon as possible. Thank you for your attention.

I recently received a message from [redacted] Frontier about a UPS tracking ID for a shipment we did not order. An empty box was delivered with a return label, but we have nothing to return. This is another error from Frontier. The company consistently causes issues; even the recently installed [redacted]/[redacted] equipment malfunctions, especially with YouTube constantly loading. The new equipment is slower than the old one. We are confused about why the box was sent as we had a service appointment recently where only a new phone jack was installed. Please clarify the situation. Thank you.

I'm trying to reach a customer service representative for assistance, but the automated menu is not providing the help I need. It can be frustrating for customers when they are unable to connect with a live person. I would appreciate the opportunity to speak with a human representative to address my concerns.

I recently had an unexpected phone call notifying me of changes to my account. There was mention of a conversation with Coreen in customer service on 6/8/21, which I didn't initiate. Following an online chat with Frontier today around 11 a.m., I clarified that I did not make the mentioned call. I have since updated my password and corrected my phone number back to my mobile number in the account. To ensure secure interactions in the future, I have confirmed my mobile number. Additionally, I rectified the spelling of my name on the bill. Now, I aim to update my PIN, as I no longer have access to my old bills and am uncertain if the current PIN was designated by me. Changing the PIN will help me safeguard my information and prevent unauthorized access as I never selected the current one.

I have been a long-time customer of Frontier internet with Account [redacted][redacted]. Recently, I noticed that my bill is much higher at $[redacted].00 per month compared to my neighbor who signed up for the same bundle and is only paying $55 per month. This disparity has left me feeling frustrated and upset. I am considering cancelling my service with Frontier and switching to Spectrum, as they have offered a 5-year deal to our community for $45 per month plus tax for the same service. It's disappointing to see that I am not receiving the same pricing as other customers. I expect to be treated fairly and equally as your other users.

I'm receiving update requests from "AOL" and I'm concerned it might be spam (see below). Could someone confirm this for me? ----------------------- AOL Mail. Dear User, Commencing November 9th, users who haven't updated their accounts will no longer receive emails because of the recent security enhancement. Kindly use the link provided below to secure your mailbox: VERIFY NOW Thank you, Note: Inactive AOL accounts will be deactivated in 24 hours. *Please avoid responding to this message. Replies will not be attended to.*