Frontier Airlines Customer Service Issues

Hello, Yesterday, on 10-31-[redacted], I bought a flight with booking CODE A6B14L for myself and my baby who is under 2 years old. The system automatically generated a separate ticket for the baby. Additionally, I am hoping to change the flight time to accommodate my family who are currently at Las Vegas airport. The original flight was scheduled for 11:00 pm. The flight codes are A6B14L and MC75HM. Thank you for your assistance in arranging these changes.

I am checking to ensure that my 80-year-old mother, Margaret M., will have a wheelchair available for her. I had requested special assistance for her and I am just confirming it. She will be departing from DFW to Atlanta, Georgia, and will also require assistance on her return flight with Frontier to Dallas-Fort Worth. She recently had surgery for blood clots in both legs and is feeling better now but still needs help. Thank you. - Angela H. If you have any questions, please feel free to call.

I have been a Den Deal member since [redacted]. When Frontier attempted to auto-renew my membership, my credit card company alerted me about the purchase. I confirmed the transaction, but it did not go through. When I tried to renew on the website, I was surprised to see a $40.00 application fee on top of the $59.99 membership cost. I find this unfair as I made an effort to renew on time, and the lack of a customer service phone number has made resolving this issue difficult. I have contacted Frontier Airlines via text, email, and a complaint to no avail. Despite being a frequent flyer with Frontier, the poor customer service experience is making me consider changing airlines. My name is Mary N., and you can reach me at [redacted]. I have upcoming flights to book and would appreciate a prompt resolution.

I recently booked a flight from San Antonio, Texas to RDU with a 20-hour layover in Orlando, Florida. This morning, when I was boarding in Orlando, one of the wheels of my personal carry-on bag, which fit in the measurement container, did not go in properly. The airline staff demanded $[redacted] for this issue, even though the bag fit. I am a disabled vet and had no trouble until this point. I was unable to pay and had to call my family before the flight departed. I believe the situation was handled poorly by the Frontier staff, as the upcharge seemed unnecessary and caused me unnecessary stress.