Frontier Airlines Customer Service Issues

The website lacks transparency regarding seat charges, failing to clearly mention free seating options. Despite thinking I selected the lowest-priced seats, the confirmation displayed a $40 round trip charge. When I tried to switch to cheaper seats, a warning appeared stating there would be no refund for the higher cost, which seems unfriendly to consumers considering the flight wasn't fully booked. Furthermore, there were discrepancies in the luggage fees, showing $25 and $30 online but $38 in the printed confirmation. Consistent pricing is essential to avoid frustrating customers. These unexpected price hikes and the inflexible policy of no refunds or reductions can deter repeat business. The lack of remedy for customers once their credit card is charged undermines trust. Customer service confirmed this is company policy, which only adds to the frustration. Clarifying charges and being fair in policies are vital to maintaining a positive reputation and retaining customers. - A.T.

I made a booking on Frontier Airlines for my grandson, Bradford B., on June 23, [redacted], with confirmation number DBB6HG. His flight with Frontier Airlines, F9 [redacted], from Orlando to Milwaukee, WI, was canceled. He then booked a flight with Delta Airlines, reference number GF8FTM, flight number DL1602 for the next day, June 24th, at a cost of $[redacted].30. As he used my credit card, I am seeking reimbursement. Despite receiving an email offering a $[redacted] refund and a $[redacted] voucher, I was unable to rebook due to a date entry issue. I am within the 72-hour window, but have not received my refund or voucher. Please contact me at [redacted] or email me at [redacted]

On June 18, [redacted], I was scheduled for Frontier Flight #[redacted] from Las Vegas, Nevada to San Antonio International Airport. My confirmation number is O8KJUC. During check-in, I had to pay $[redacted].00 for carry-on and checked baggage. The flight faced multiple delays and was eventually canceled, causing significant inconvenience. I received a letter from a Frontier agent outlining alternative options and vouchers. After waiting for over six hours without receiving much assistance, I eventually had to book a flight with Southwest Airlines for the next day, incurring unexpected expenses for a hotel, meals, and Lyft rides. The total expenses including the hotel receipt for $[redacted].73, the flight with Southwest for $[redacted].98, and additional costs for ground travel. I contacted Frontier for help but was disappointed with the service. As a full-time unemployed student, these unplanned costs are a significant burden, and I believe I am owed compensation of $[redacted].85 for the incurred expenses. I am particularly concerned about being charged $[redacted] for baggage fees when the flight was canceled by Frontier and the baggage wasn't transported. I urge Frontier to fulfill their responsibility to me as a consumer and student. Thank you for your attention to this matter.

I bought a ticket for my son at the ticketing agent desk in Myrtle Beach Airport on June 26, [redacted], with confirmation #TDSRJQ. Today, when I tried to check him in, I was informed he couldn't fly as an unaccompanied minor at age 13. I asked why this wasn't mentioned during the purchase, but they couldn't provide an explanation. They stated Frontier's policy required me to fly with him and only offered a refund for the ticket, not the carry-on bag fee. Upon checking your website, I discovered I could have paid a $[redacted] fee and completed an unaccompanied minor form for him to board. It's frustrating that these options were not presented to me earlier. Now, his vacation is partly delayed as I scramble to find an alternative flight with another airline, and I'm at a loss for the $58 carry-on fee I already paid.

Our flight reservation from Las Vegas to San Diego for today, July 9, [redacted], on flight [redacted] was canceled just 3 hours before the scheduled departure. Unfortunately, we were only given the option of a refund or rescheduling to July 12, [redacted], which doesn't suit our current needs as we needed to be in San Diego today. We weren't provided with any additional assistance. We are hoping for some form of financial compensation to help alleviate the stress of this situation.

My daughter was traveling for the first time with friends. The flight was supposed to depart from Atlanta at 3:13 pm. However, we were informed via email and verbally by a representative that the flight was delayed until 3:58 pm. Upon returning to the terminal at 3:20, we were shocked to find out that the flight had actually left on time. We were given a refund and rerouted to Fort Lauderdale, but my daughter still had to cover her flight to New Jersey the next morning. Unfortunately, the flight to Fort Lauderdale is delayed, leaving my 19-year-old daughter and others stranded at the airport late at night. This situation is unacceptable. Along with my daughter, there were 18 other passengers affected by this mishap. I expect the airline to compensate my daughter promptly for the inconvenience caused, including not just the flight refund but also for the accommodations missed and the additional expenses incurred. I am eager to see how the airline plans to address this issue before I consider taking further action. - Pertude, Concerned Mother from Georgia, Arline Agwai

Subject: Unresolved Concerns Reference #: [redacted]97 Customer: Muriel Moore Confirmation #: OFVD7H Hello, I am Muriel Moore, and I am following up on my previous message where I addressed some concerns regarding my recent experience with Frontier Airlines. Despite receiving my refund, my issue was not fully resolved. I had a particularly unpleasant experience when Flight [redacted] from Miami to Providence on July 2, [redacted], was canceled. I arrived at the airport well in advance, and after enduring a significant wait, the flight was ultimately canceled, leaving me stranded for hours before finding a way back home. I believe the inconvenience warrants a round trip ticket as compensation for the ordeal I went through. I hope Frontier Airlines can acknowledge the distress caused and take appropriate action to ensure better service for customers in the future. Thank you for your attention and understanding. Best regards, Muriel Rose Moore

Subject: Unresolved Concerns Reference #: [redacted]97 Hi there, I am Muriel Moore, not Raina Gerrish as listed on my account. I wanted to follow up on my previous request that hasn't been addressed yet. I did receive my refund, but I had a very unpleasant experience with Frontier Airlines on July 2, [redacted], when my flight from Miami to Providence (Flight [redacted]) was canceled. I was at the airport 2 hours early and spent over 6 1/2 hours waiting before the cancellation. It took me 3 hours to find a way back home after the cancellation. I believe I deserve a round-trip ticket for the inconvenience caused. Please consider my request and address this issue promptly. Thank you for your attention. Best regards, Muriel Rose Moore

I made a booking with Frontier Airlines for myself, Laurel J. Price, and my son, Bryan Price. The first flight with Confirmation #EYL96G on 7/3/[redacted], Flight #[redacted], was canceled, costing $[redacted].96. The second booking with Confirmation #MFJKQK on 7/9/[redacted], Flight #[redacted], was also canceled, costing $[redacted].96. I had to rebook both flights with Delta Airlines due to the cancellations, which caused me to miss a business appointment on 7/10/[redacted]. All four flights were charged to my Frontier Airlines Mastercard. I am requesting a full refund of $[redacted].92 to be issued back to my Frontier Airlines Credit Card, and I do not wish to receive a voucher for future travel with Frontier due to the inconvenience. Thank you for your assistance.

On 07/16/[redacted], my flight with F9 #[redacted] from Cleveland, OH to Phoenix, AZ was delayed for over 3 hours. I was given a $50 voucher with the number #[redacted][redacted] for a future flight, but due to my circumstances, I am requesting a refund instead of rebooking. I was disappointed that during the flight, I was not offered any beverages, not even water. On a previous Frontier flight, passengers were advised to purchase their own water because it wasn't available onboard, but this information wasn't shared on my flight. There was no water, soda, juice, or snacks provided. The lack of service has left me hesitant to book with Frontier again. Additionally, I was not pleased with the cleanliness of the airport's pre-boarding area, especially during the pandemic. I plan to address this issue with the airport directly.

I live in Newburgh, NY. I noticed that Frontier is now offering flights to Miami. I was wondering if there are plans to add flights to other airports in Florida, such as West Palm Beach Airport. West Palm Beach would be a more convenient option for those traveling to Northern Florida locations as compared to Miami, especially considering the commute from Westchester can be nearly a 2-hour drive on a good day. Having a direct flight from Stewart to West Palm Beach would be a great addition, as it is a less congested and easier airport to access for Northern Florida destinations. It would save time and money for travelers, particularly seniors looking for a safer and more convenient option.

I encountered several issues with my recent Frontier flight. Our original flight to Sarasota on July 19, [redacted], was canceled, and we were rebooked for a flight to Tampa the next day, which was delayed. Following that, our return flight to Cleveland on July 26, [redacted], was also canceled, but no alternative was arranged for us. The language barrier with the customer service agents made it challenging to communicate and resolve the situation effectively during our hour-long call. We were left to arrange and pay for alternative one-way tickets on another airline for our return on July 27, [redacted], incurring additional costs. Despite the inconvenience, no reimbursement or compensation was provided by Frontier for the two canceled flights and the disruption to our plans. The entire experience has left us disappointed, especially as it impacted our work schedules. While I have previously flown with Frontier and recommended them, unless this matter is addressed satisfactorily, I regret that I cannot continue to endorse the airline. I urge Frontier to refund the full amount paid for the trip and the extra expenses incurred due to the flight disruptions.

On July 5, [redacted], my fiancée Veneshia W. was scheduled to fly one way from Phoenix, AZ to Los Angeles, CA on Frontier flight F9 [redacted] departing at 6:18 pm. Unfortunately, the flight was canceled, leaving us no choice but to book an alternative flight with Delta for the next morning due to work commitments. Frontier customer service mentioned we could be reimbursed for the new ticket and expenses up to $[redacted]. I have the receipts for the alternative flight and two meals. How should I proceed to claim reimbursement for these expenses and the cost of the canceled ticket? Who should I submit the receipts to?

A friend and I flew with Frontier Airlines from Providence to Myrtle Beach and back. Unfortunately, our return flight on June 27th got cancelled, and Frontier offered us several options, all of which were more expensive than our original ticket. The cheapest alternative was to fly to LaGuardia in NYC (which was reimbursed by Frontier) and then rent a car to get back to Providence, costing us $[redacted], which we couldn't get refunded. This unexpected cost has been a significant financial strain. We believe we should be fully reimbursed for the entire journey home, as it was Frontier's fault and we ended up spending much more money. We have receipts and evidence of our trip available, and we hope to find a resolution for this situation.

My flight was unexpectedly canceled by Frontier after initially telling me about a 3-hour delay. This last-minute change left me stranded in Myrtle Beach, SC, trying to get back to Trenton, NJ. Frontier was unable to assist, so I had to book a $[redacted] flight with Spirit Airlines to Newark, NJ for myself, my wife, and our 6-year-old grandson. To get home to Hamilton, NJ, we even had to take a 2:00 am train from Newark, NJ, as our vehicle was parked at Trenton-Mercer Airport. Although I was refunded $[redacted].94, I strongly believe that the $[redacted] spent on Spirit Airlines should be reimbursed as well, considering the stress and anxiety Frontier's actions caused. I have all the necessary proof of expenses incurred, including those directly linked to Frontier. The $[redacted].94 reimbursement only covers a fraction of what was spent, turning a great vacation into a nightmare due to Frontier's actions.

I bought tickets for a flight from MSP to DEN on 7/22/[redacted] for $[redacted]. Recently, I received an email about time changes. After reading, I confirmed, thinking it was only a few minutes adjustment. Unfortunately, the actual change was twelve hours, making it inconvenient for my elderly mother. I cancelled the reservation and tried to rebook but only late night flights were available. I feel misled as I missed the AM/PM change. I am requesting a change to morning or midday flights or a refund. Confirmation number YF47UA for Bonnie Alcorn on 8/8/[redacted] to 8/11/21. Thank you for your assistance. Mari

On July 4th, [redacted], I took Flight [redacted] from RDU to Denver, with a connecting flight, [redacted] to PHX. Initially, I only had my briefcase and a small carry-on bag, but I was charged for an additional bag, and I am seeking a refund for that amount. The flight from RDU to DEN was delayed by 1.5 hours, causing me to miss my connecting Frontier Flight [redacted] to PHX. Despite seeking help from Frontier Customer Service, I was not assisted. I was informed that if I wished to take Frontier's next flight to PHX, which was 10 hours later, I would have to pay $50 or $60 as they believed they got me to my destination on time for the connection. However, waiting 10 hours was not an option for me, so I had to purchase a $[redacted] ticket on American Airlines to reach my destination promptly.

I purchased a ticket to fly from SAT to SLC on August 21 with a departure time of 10:16 and arrival at 3:11. I received a text this morning notifying me of a flight change with confirmation code E4L86Y. The new flight they offered me is inconvenient with two stops, departing from SAT at 8:54 PM and arriving in SLC at 9:45 AM the next day. I checked online and saw that the original flight I booked is still available at a lower price. I am confused and concerned about this situation, as it seems suspicious to me. Can someone please explain why this change was made and if there are any alternatives available? Thank you, Kathy B.

I had a flight scheduled for the 12th of this month from Vegas to Vallarta. I tried to check in online but it was impossible. I had to go directly to the counter. I arrived 2 hours early as advised in the email, went to the airport, and stood in line for check-in at the computer. It instructed me to see an agent. A young woman from the airline guided me to another line for check-in; when it was my turn, she moved me and others to wait. After no response, I asked how much longer I had to wait. Finally, someone attended to me, stating I didn't have a flight. I showed my confirmation, and rudely, they told me to find another airline if I wanted to travel that day. Terrible service! Who will reimburse all my expenses? I was very punctual and prepared. I requested to speak with a supervisor, but I was ignored!

I had a frustrating journey from Vegas to Tampa with multiple delays lasting 6 hours. Initially, flight [redacted] was displayed as "on time" at 7pm, but was later announced as delayed without an explanation. The departure screens caused confusion, first showing on time, then departed. Upon boarding, another delay occurred due to unresolved issues from the initial delay, without a proper apology or explanation provided. During takeoff, the plane felt unstable and erratic, creating discomfort. The overall experience lacked communication and left me and my wife dissatisfied. I am seeking compensation for our tickets. -Robert Tran & Tracey Tran