FlipKart Customer Service Issues

I recently made a purchase on Flipkart where I ordered a phone and paid for it in advance. However, upon receiving the delivery, I found a basic keypad phone inside the box instead of the phone I had ordered. I immediately contacted Flipkart and provided them with all the necessary evidence for the issue. Unfortunately, instead of resolving the matter, they blocked my account citing excessive returns, even though I only had two orders that day. I want Flipkart to understand that I trusted them with my purchase and expected their full support in this situation. I even have a video recording of the unboxing if needed. It is disheartening that my account has been blocked, causing inconvenience as I had saved up for this purchase, which was intended for my family. I hope this matter is addressed properly and not ignored.

Hi, this is Rajesh. My Flipkart number is [redacted]. I recently discovered that my account has been blocked, which came as a shock since I've been a loyal customer of Flipkart for a long time. The reason for placing multiple orders was to avail of the EMI facility. Despite canceling some orders to include them in the EMI, I reordered them within minutes. I'm perplexed by this action taken by Flipkart and it has left me extremely disappointed. I'm keen to understand the steps required to reinstate my account.

On 10/10/[redacted], which was yesterday, I received a courier from Flipkart that I paid Rs500 for. I haven't ordered anything from Flipkart in the last 3 years due to a bad experience with a mixie purchase that didn't work and wasn't resolved despite multiple complaints. I thought the courier was from Meesho, where I placed 3 orders. To my surprise, upon opening it, I found 2 very old, torn, and dirty kurtis that are unusable. I feel cheated. The invoice mentioned a set of 3 kurtis ordered on 10/05/[redacted]. I will share photos on social media and consider taking this matter to consumer court if not resolved promptly. Thank you.

Return Request Update: The seller has approved the replacement for your order with order ID OD[redacted][redacted]0. A Wishmaster will collect the originally delivered item by Monday, Oct 11, [redacted]. The replacement will be dispatched within 1 business day of the collection. Kindly ensure the item is prepared for pickup in the product box along with accessories & tags. Check your email for important instructions to facilitate the pickup process. I have not received any call regarding the pickup and I am frustrated. I contacted your customer service, Abhishek, who was unhelpful. He mentioned my request was canceled by logistics without providing a reason. When I pressed for more information, he put me on hold and disconnected the call. This experience has been disappointing. I expect a refund promptly. Your customer service team needs to act efficiently. I demand a refund, retrieval of your product, and a prompt refund of my money.

I recently purchased a water purifier from the company AQUA FRESH. During installation, the technician failed to notice that the motor was missing, causing drainage issues. Despite my complaints, the technician was unresponsive. When I requested a replacement, the delivery person refused to uninstall the faulty machine. This situation was exacerbated by the rude behavior of the delivery person. I contacted Customer Care through the help center, and while several executives reached out to me, my issue remains unresolved. I have a recorded conversation detailing all these problems. I am incredibly dissatisfied with this service and request a prompt refund for the product.

I placed an order on September 26th through the Flipkart app, Order Number OD[redacted][redacted]0. The payment was made in advance. Unfortunately, the delivery by ekart logistics was wrong. The delivery was attempted at a different mobile number and address not registered on my Flipkart app. Despite contacting Flipkart customer helpline and being given a seven-day timeframe for resolution, the issue remains unresolved. I am now considering filing a case against Flipkart in the consumer court. I have been a loyal customer of Flipkart for the past four years, and I do not want their reputation to be tarnished by this fraudulent incident. Despite my efforts, the customer care has not been helpful. I urge you to take this matter seriously. Thank you, Bhupendra Singh Chauhan.

Order ID - OD[redacted][redacted]0 Riya Melody Pink Apparel 30ml Perfume with Born Rich Apparel Perfume - 30 ml Seller: MAGICZONE ₹[redacted] Order Placed Mon, 27th Sep '21 Delivered Your item has been delivered No return policy for the product Learn more Edit review Need help? It is showing a delivery date of the 2nd, but I have not received it yet, and the customer care team of your Flipkart company is not providing any information. We have been distressed for 12 days now, and neither we nor your team are taking any action against the courier. I don't know who the courier has given the parcel to. Does Flipkart not listen to customers at all? Could the parcel please reach the right customer now? Your Flipkart company is very inefficient. My parcel is missing, I have already been charged for it, and I don't know if the courier employees have kept it themselves, and your team is not taking any action.

Order ID: OD[redacted][redacted]0 Product: Riya Melody Pink Apparel 30ml Perfume With Born Rich Apparel Perfume - 30 ml Seller: MagicZone Price: ₹[redacted] Ordered on: Mon, 27th Sep '21 Delivered Your item has been delivered. No return policy for the product. Edit review Need help? The delivery date was shown as the 2nd, but I have not received it. The Flipkart customer service is not providing any information. I have been troubled for 12 days now, and your team is not taking any action against the courier. I do not know to whom the courier has given the parcel. Does Flipkart not respect its customers? When will the parcel reach the correct customer's hands? Your Flipkart company is very useless. My parcel is missing, and I have already paid for it. The courier company seems to have kept it themselves, and your team is not taking any action.

Subject: Product Order Issue Dear Customer Service, I am writing to address an ongoing issue with my order of the "Groversons Paris Beauty by GROVERSONS PARIS BEAUTY" with order ID OD[redacted][redacted]0. Upon ordering, the advertisement mentioned a pack of products, but I only received one piece. I reached out to Flipkart customer care for a replacement, and subsequently received two more parcels that did not match the specifications. I requested a return, which was collected by a representative named Subhash Chander Joshi who mistakenly took the replacement parcel as well. Despite contacting various customer care representatives like Mayuri Manoj, Tanmai, Naneet, Neha, and Rahul, I have not received a satisfactory resolution. I recently received a pickup rejection notification for the Groversons Paris Beauty product. I am now requesting a refund and urging for appropriate action to be taken against the individual who mishandled the return. If my concerns are not addressed promptly, I will have no choice but to seek legal assistance. I have also received an email from Flipkart asking for further details, which I have provided without any resolution. Your prompt attention to this matter would be greatly appreciated. Sincerely, Ami Ta

I ordered an iPhone 12 in black with 64GB from Flipkart on October 3, [redacted]. I made a full payment of Rs. 48,[redacted]. The order left Ludhiana facility on October 4, went back to Farukhnagar on October 5, and has been stuck there for the last 12 days. I've contacted Flipkart customer care numerous times, but all they provide are new dates for resolution - October 7, 11, 14, 16, and now October 21. I'm frustrated with their responses and just want my phone delivered to my address as soon as possible. My delivery address is [redacted] Shastri Nagar, Police Lines, near Police DAV Public School, opposite BR Modern School, Lawrence Road, Amritsar, Pin code-[redacted]. The order ID is OD[redacted][redacted]0, and the seller is Supercomnet. Thank you for any assistance you can provide.

I ordered an iPhone 12 on October 2nd, and it was delivered on October 4th with an open box. Upon inspection with the delivery person present, I found a scratch on the display after removing the protective film. Despite contacting Flipkart's customer care and visiting Apple service center, I was unable to get a replacement. As a loyal customer of Flipkart, I have encountered difficulties with getting a resolution for this issue. Despite multiple attempts to address the problem, I have not received adequate assistance from customer service. On October 9th, a delivery person came to replace the order, but the replacement was denied, and the order was automatically canceled. I am disappointed in the lack of support from the customer care department and the unresolved issue with my damaged product.

Hello, I am Rajesh Nayak. I ordered a mobile with order number [redacted] on the 9th of this month. The expected delivery was on the 16th of this month, which failed due to reasons from your end. What was disappointing is that no one reached out to notify me via SMS or email about the delay. When I tried calling your toll-free number, I could only navigate through the IVRS system, and my issue remained unsolved by the end of the 16th day. Eventually, your team informed me that my order would be delivered on the 18th of this month, yet I have not received any updates or my product thus far. During my chat with your team, they promised to have an agent contact me promptly, but I never received any call. I am requesting urgent clarification on this matter; otherwise, I will have to escalate this to the consumer forum against your company.

Dear Customer Service, I am writing concerning Order ID OD[redacted][redacted]0 placed on October 2, [redacted]. I purchased an iPhone 12 (64GB) during the Flipkart Big Billion Sale with an initial delivery estimate of 2-3 days. However, due to unforeseen family circumstances, I rescheduled the delivery for the following week, leading to a series of issues. Despite numerous attempts, I struggled to reach the delivery personnel and eventually had to lodge a complaint with Flipkart. This resulted in a delay, with the order taking two weeks to process. Ultimately, I had to personally visit the Ekart store to collect the shipment after a prolonged wait and unhelpful staff. Despite arranging for the delivery to be made on October 19, [redacted], the order was unexpectedly canceled. I am now faced with the need to reorder the product at a higher price, which is now Rs [redacted] more expensive. The entire experience was unpleasant, especially when attempting to utilize the exchange policy. There were also issues with the communication and attitudes of the staff involved, leaving me dissatisfied with the service provided. Sincerely, Ashwani S. [redacted]

I recently purchased an iPhone 12 mini from Flipkart, but after a few days, I noticed pink and white vertical lines on the display. I contacted Flipkart for a replacement, but I have received no proper customer support. Despite my repeated requests and providing all necessary details, the issue remains unresolved. I informed Flipkart within the specified time and even consulted with Apple customer service, who confirmed the device is defective and should be replaced. After a discussion on October 14th, I was informed that a refund was possible, and I submitted the required proof of authentication. However, I later received a message that my return request was rejected. I am disappointed by this unprofessional behavior from Flipkart and urge them to address the issue promptly by refunding the amount as agreed. I eagerly await your response to resolve this matter.

Hello, I downloaded the "Shopsy" app on August 10, [redacted], from the Google Play store and signed up for a new account. I noticed an offer on the landing page for new customers like me, which promised an extra Rs [redacted] margin on the first order. Consequently, I placed an order for the "Asus VivoBook 15 Core i3 7th Gen" laptop with the Order ID - OD[redacted][redacted]0. However, the Rs [redacted] Welcome Offer and the Rs [redacted] margin as advertised were not added to my "Earnings Tab" on the app after more than 72 hours. I attempted to contact Shopsy's customer care at [redacted]8 / [redacted] / [redacted] but failed to connect despite multiple attempts from different phones. I also emailed my concerns to [redacted], but I have not received a response. Furthermore, my calls to Flipkart's customer care were automatically disconnected each time I tried to explain the issue. This unsatisfactory service reflects poorly on Flipkart, and as a subsidiary, Shopsy should strive to uphold customer satisfaction. I am disappointed by this experience and hope for a prompt resolution. Thank you. Sumeet Kumar

I recently purchased a realme 8s, which was delivered on October 6th while I was out of town. I returned home on the 10th and discovered the screen was blurry with some dust on the camera, so I requested a refund. Unfortunately, my refund was denied due to the technician finding water damage on the phone. After contacting Flipkart, they agreed to an exchange. On October 15th, Flipkart informed me that a technician would visit on the 19th to resolve the issue. Despite similar findings by the technician, my exchange was rejected again. The representative assured me the problem was fixed. However, on the 19th at 2 pm, I received a message saying the technician visit was canceled, and my exchange policy was still in place. A Flipkart executive promised to resolve my problem within 24 hours. I implore you to exchange my phone or refund the money without another technician visit as I am facing difficulties without a working phone. Please solve the issue promptly.

Hello Flipkart Team, On October 4th, [redacted], I ordered a Rylen Men Solid Straight Kurta XXL Blue through the Flipkart app. However, I received an XL Blue instead of the XXL I ordered. After the delivery person picked up the wrong size, the seller was unable to fulfill the XXL Blue and canceled the transaction. The invoice attached to this message shows the various products I ordered on the same day, including the Rylen Men Solid Straight Kurta XXL Blue. I paid Rs. [redacted]/- for the kurta after a Rs. 46/- discount. Despite the seller canceling the order, I only received a refund of Rs. 41/- instead of the full amount. The discrepancy lies in the deduction of the ICICI instant discount, which I believe should not affect the refund amount. I have spoken with customer care representatives who insist that the Rs. 41/- refund is correct. However, I find this unfair compared to my experience with another canceled order where I was fully refunded. I am requesting either the correct size of the kurta or a refund of Rs. [redacted]/- to be credited back to my Flipkart account promptly. I hope this matter can be resolved promptly to avoid further escalation.

Hello, I would like to address my dissatisfaction with the Fujifilm Instax Mini 9 Instant Camera in Blue that I have ordered. I have consistently raised concerns about the product's color and appearance since Wednesday, October 20th. However, I have not received a satisfactory response. Today, when I attempted to initiate a return, I was informed that the return window had already closed. During my conversation with a customer service representative, I was advised that my approach did not align with the return policy guidelines. I have attached a screenshot of the product for your reference, along with relevant details concerning the ordering process and delivery address. I find this situation unacceptable and I am keen on exploring options for a refund or replacement. I appreciate your prompt attention to this matter. Thank you, Harshitha

I ordered a Preethi mixer for Rs. [redacted] on October 3rd and later cancelled it. Despite being told that my refund would be processed by October 14th, I have yet to receive it. When contacting customer service, they were unhelpful and kept me on hold for over 10 minutes only to disconnect the call. I have provided all the necessary documents and proofs but still haven't received my refund. The customer service team kept changing the refund dates to October 23rd, 28th, and now November 1st. This level of irresponsibility and lack of customer care is unacceptable. I urge you to resolve this matter promptly.

Order ID: OD[redacted][redacted]0 I placed an order for a product on September 15th and received it on the 20th of this month. However, upon inspection, I found that the product was significantly used, damaged, and did not charge even after being plugged in for over 8 hours. I immediately requested a refund on the same day I received the product, but I have been facing challenges with getting my refund approved by Flipkart customer service for the past 4 days. This seems to be a common issue, as many other users have left similar feedback on the product page regarding receiving defective items in the past month. Despite making numerous calls, the higher-ups at Flipkart have been unable to resolve this matter. I am now reaching out via email as a last resort. I have gathered evidence, including call recordings, to support my claim. I hope to receive a proper response and resolution promptly. Thank you for addressing my concerns. Sincerely, [redacted]