FlipKart Customer Service Issues

Hello, I'm Nagaraju, and you can reach me at [redacted]. I canceled the order for the Glamorous Women Shaper on August 25th. After canceling, a message assured me that I would receive my refund within 8 days. However, the refund has not been processed yet. When I contacted customer service, they asked me to wait until September 2nd. Today, upon calling again, they put me on hold without updating me on the refund status. Frustrated, I had to end the call and resort to emailing. I would appreciate it if you could inform me when I can expect the refund for my canceled order. I am disappointed by the lack of assistance from Flipkart's customer care. Name on account: S.V.S.Nagaraju Email: [redacted] Order ID: OD[redacted][redacted]0 Thank you, Nagaraju

Hello, I am inquiring about why my Flipkart account has been blocked. I kindly request for the account to be unblocked as I am a genuine user who does not engage in fraudulent activities or reselling items. I have made purchases like mobile phones, TVs, and other products for personal use among family and friends, without any intention of reselling. I have been a loyal and longtime customer with a Plus membership, solely preferring Flipkart for my purchases. Kindly consider unblocking my account. Thank you. Email: [redacted] Mobile: [redacted]

On July 15th, I placed an order for Robin Cook's book "CURE." I received a different book on July 20th and paid Rs. [redacted] for it. After contacting customer service, replacements were sent on August 29th and recently on September 4th. Unfortunately, both replacements were also incorrect. After unsuccessfully attempting to call customer care today, I am confused and frustrated by the repeated mistakes in the book deliveries. My order ID is OD[redacted][redacted]0, placed on August 15, [redacted]. I am unsure how to proceed at this point. Thank you. Sankar D. Cochin

I placed a prepaid order on September 3, [redacted], with a delivery scheduled for September 7 by 2:30 pm. The last six digits of the order number are [redacted]. Today, around 4 pm, your delivery associate arrived, and unfortunately, two items were missing from the delivery. When I asked him to wait while I contacted customer support, he expressed impatience, made a call, and then took back all the materials stating he had canceled the order. He assured me that I would receive a refund per Flipkart's policy. Upon lodging a complaint with your Customer Care team, I expressed my disappointment with the service and behavior of the delivery person, which I found to be below standard for an online shopping platform. As a loyal Flipkart Plus member, I am disheartened by this recent experience and hope for a prompt resolution.

Regarding FillA Track Suit Order Number (Order OD[redacted][redacted]) Dear Sirs, I have been facing an issue with my recent order for a FillA track suit. Despite multiple attempts, the Ekart Courier delivery person has not picked up the incomplete product for replacement as promised. The courier mentioned that they can only pick up the product based on the website image, which is misleading as the product received was not as described (full tracksuit with jacket and pants). I have promptly submitted a replacement request on the same day as receiving the incomplete product. I fail to see how this is my fault, especially when other customers have reported similar issues with incomplete product deliveries. I am a loyal customer of Flipkart with a history of multiple purchases. I urge you to address this matter promptly and resolve the situation. Thank you for your attention to this matter. Sincerely, Prakash Kumar

I placed an order for Allen modules on September 1st with the order ID OD[redacted][redacted]0. Today was the expected delivery date, but the order is in Guwahati, where it needs to be delivered. I was notified by EKart logistics that there would be a delay by 1-3 days. As it’s already afternoon and the order hasn’t been out for delivery, I’m concerned. I must have it today because I will be out of town tomorrow. Despite customer care asking me to wait until 7, I need it urgently today. I have already selected the EMI option and made the payment. If it doesn’t arrive today, I’m unsure of what my next steps should be. Your prompt attention to this matter is greatly appreciated.

Dear Sir, I am a loyal customer of Flipkart. I placed an order for a Nojeel Color Two Black watch on August 31, [redacted]. I received my parcel from Ekart Express on September 2, [redacted], but the product I ordered was missing from it. I immediately notified Flipkart customer care and uploaded the requested documents for the rejected refund request. My order ID is [redacted][redacted]. Despite multiple calls to customer service, they kept asking me to wait. I lodged a complaint with the National Consumer Helpline, and the complaint ID is [redacted] [redacted]. They assured me that Flipkart will take action soon. I expect a refund for the missing item promptly. #flipkart #nationalconsumerhelpline

I am still waiting for assistance, please review the email below. Subject: Product Replacement Issue Dear Sirs, I have been experiencing ongoing issues with a recent product delivery. The Ekart Courier delivery personnel visited three times but failed to collect the incomplete product, nor did they provide a replacement. According to the delivery person, he could only collect the product based on the website image, which includes a full tracksuit, jacket, and pants. I have spoken with other customers who have experienced the same problem of receiving incomplete products. I have attached an image of the product packet labeled as "FILLA" for your reference. I immediately requested a replacement on the same day the incomplete product was received. I fail to see how this could be my fault if the courier continually faces this issue, as acknowledged by the Ekart Logistics person. As a loyal customer of Flipkart, I urge you to resolve this matter promptly. Thank you and Best Regards, P. Kumar Mobile: [redacted]

Dear Sir/Madam, I ordered a Redmi 9 Power mobile phone on August 6th and received the delivery on August 11th. The phone had some issues, so I initiated a return and refund request on August 17th. Unfortunately, the return request was rejected on August 21st, and subsequent requests were continuously canceled, causing a significant waste of my valuable time. When I tried to contact your customer service, they either did not respond or abruptly ended the calls. It has been over a month since the phone has been with me, and I hope for a prompt resolution to receive my refund and return the phone as soon as possible. I request a swift refund and retrieval of your phone lest I shall have to file a formal complaint against you for causing me distress. Sincerely, Chandu J.

Dear Madam/Sir, My name is Asual J Nath, and I am experiencing a significant issue with a Flipkart refund. Upon receiving my order, the box contained only cardboard paper, pipe pieces, and small bricks instead of the actual product. Despite my efforts to return the incorrect items and flag the missing content, my return requests continue to be rejected without valid reasons. I have contacted customer care multiple times, but their advice to escalate the issue to a higher team has not yielded any results. The item in question is a Philips trimmer priced at 3,[redacted] /-. I am also facing similar issues with other orders totaling 1,[redacted] /-, 2,[redacted] /-, [redacted] /-, [redacted] /-, [redacted] /-, [redacted] /-, [redacted] /-, and [redacted] x 2 == [redacted] /-. Please assist me in initiating the refunds promptly. You can reach me at [redacted] or [redacted] (personal number) and [redacted] or [redacted] (alternate number). I hope for a swift resolution to this matter. Yours faithfully, Asual J Nath Email: [redacted] Address: Vellikakakthe Cheruvaranam Varanam P.O. Cherthala, Alappuzha Landmark: Near Thuruthipally Hospital, Kootuveli Cherthala Pincode: [redacted]

Dear Sir/Madam, I am Akash T K from Kannur, Kerala. On August 23rd, I placed an order for a Sky Bag Rio Plus 69 Expandable Check-in luggage worth Rs. [redacted]. The estimated delivery date was initially September 2nd. However, due to delivery issues, the customer service team rescheduled it for September 9th. On September 6th, the customer service team contacted me to request a cancellation of the order. I complied with their request on the same day, and they assured me that a refund would be processed back to my original payment account within 5 to 7 working days. It has been 14 days since I initiated the cancellation, and I have yet to receive the refund. I seek guidance on the next steps to take. Can I expect to receive my refund soon, or should I consider further legal action? I have attached the order details and payment information for your review. I look forward to a positive response from your end. Thank you.

Date: 26th September, [redacted] Wing Commander S T Perumal Chennai- [redacted] [redacted] Phone: [redacted] Email: [redacted] To The Head/Managing Director of Flipkart India and DELL India Subject: Issue with Defective Laptop Purchase from Flipkart and Dell Dear Managing Director, I am writing to bring to your attention the unfortunate experience my granddaughter Anusha had with the purchase of a Dell Inspiron Core i3 11th Gen laptop from Flipkart. The order was placed on 21st August, [redacted], under order no. [redacted]29, and delivered on 24th August, [redacted], in Chennai. Upon opening the package, we discovered that the laptop was defective, with slow speed and frequent hang-ups. Despite following Flipkart's guidance to contact Dell for a replacement, we were informed by Dell that they could not assist as the order was not directly purchased from their site. This experience has not only caused inconvenience but has also disrupted my grandchild's studies and caused mental distress to my family. I request an immediate replacement of the faulty laptop to rectify this situation. I await your prompt response and acknowledgment. Sincerely, S T Perumal [redacted]

Hello Flipkart Team, I purchased an ASUS ROG 3 phone on December 19, [redacted], and received it on December 26, [redacted]. Unfortunately, the phone had a display issue, so I requested a replacement. The replacement arrived on January 6, [redacted], but I was surprised to find a VIVO [redacted] phone instead. I immediately raised a return request, but I have not received any resolution from Flipkart. In fact, my account has been blocked. I would appreciate it if you could unblock my account, as it was blocked due to the seller's error in sending me the wrong product. I am still seeking a resolution to this matter. Account Information: Name: Tinku Bhomik Mobile Number: [redacted] Email Address: [redacted] Thank you, Tinku Bhomik

Dear Sir/Ma'am, I recently purchased a POCO C3 mobile through my Flipkart account ([redacted]) which was delivered on September 29, [redacted]. Upon inspection, I noticed some scratches on the back of the phone, which I initially accepted. However, upon verifying the IMEI number, I discovered that it did not match the numbers provided on the back of the phone and the bill issued by Flipkart. This discrepancy raises concerns for me in case of any future incidents like theft or loss. When I tried to address this issue with your customer service executive, I encountered unresponsiveness and was disconnected during our conversation. Due to these discrepancies and lack of assistance, I am requesting a return and refund so that I can purchase a different mobile device. I kindly ask for your attention to this matter and prompt resolution. Thank you for your assistance.

I ordered a wireless Bluetooth from Flipkart with a delivery date of 27.09.[redacted]. However, the delivery person arrived on 26.09.[redacted] while I was at church and could not take the call. I tried calling back but received no response. Since then, I have not heard back from them, nor have I received my product. The agreed delivery date was 27.09.[redacted], so why was no attempt made to deliver it on that day? The delivery person should stick to the scheduled date and contact me accordingly. I am still waiting for my product due to this error. I request a refund for the prepaid product with interest, or I will escalate the matter to Consumer Protection. Thank you. (Peter V.)

I recently purchased a POCO M3 (Yellow) 128GB and 6GB mobile phone from Flipkart by exchanging my old phone. My order ID is OD[redacted][redacted]0. Unfortunately, the phone I received was faulty. The device has various issues such as hanging, missing pre-installed apps, and problems with opening WhatsApp media. I have been in touch with Flipkart's customer support multiple times but have not had a satisfying resolution. The refund process has been dragging on for over 3 months with no clear progress despite several attempts to resolve the issue. Technicians have acknowledged the defects in the phone and assured me of a refund, but the return requests keep getting rejected, leading to a frustrating back-and-forth with customer service. Each time I contact them, they delay the resolution further, causing a significant inconvenience given the nature of my job as a touring professional. I have taken time off work for multiple technician visits, incurring losses, yet the issue remains unresolved. Despite Flipkart's "Customer First" promise, I have not experienced the expected level of service. I hope my concerns are addressed promptly, and the refund process is expedited accordingly. Krishna Kumar Rai

Dear Sir, I recently ordered a Dell G15 with a 10th Generation Core i7 processor, but I received a laptop with an i5 10th Generation processor instead. Despite filing a complaint with Flipkart and speaking with customer service, I have not received any resolution. The promised visit on October 6th did not happen, and my return window has since closed. I am seeking your assistance to have my laptop replaced with the correct model I ordered - the Dell G15 with a Core i7 10th Generation processor. I have documentation and pictures clearly showing my order details. I have attached the necessary documents for your review and kindly request prompt action to rectify this issue. Regards, Ravindra Kumar Y. Order ID: OD[redacted][redacted]0

By 10:30 PM, I ordered a pink and blue lehenga for [redacted] rupees. I made the payment from my Paytm wallet, but the order was not processed. I re-ordered the same lehenga and again the money was deducted. I hoped it would be resolved quickly. Then shortly after, I ordered a third green lehenga for around [redacted] rupees and the money was deducted once more. Due to my busy work schedule, I placed the orders at night to receive them in time for Navratri. However, the process got stuck, causing me a lot of inconvenience. Both my Paytm transaction history and messages confirm the deductions. I contacted Flipkart's customer service, and they advised me to wait 24 hours for an update or a refund. I am pressed for time and hope to resolve this quickly.

Unfortunately, the order with tracking ID FMPP[redacted] from flipkart.com, a REEBOK Hatton Running shoe, scheduled for delivery today by an EKART Wish Master, did not arrive on time. After several unsuccessful attempts to receive the item, I had to go pick it up myself, 6 km away. I was disappointed with the service and the disrespectful behavior of the representatives. It is necessary to take action against such unprofessional conduct. If you face similar issues, I recommend filing a complaint to address these concerns promptly.

I would appreciate it if the item could be delivered to my doorstep instead of being asked to meet at a set location. If making a prepaid order is causing issues, I will opt for cash on delivery in the future. There are other platforms available that can handle this job, so please don't make me regret choosing Flipkart. This isn't the first time I've ordered from you, so please check with your agent and ensure the item is delivered to the address provided. Order ID: OD[redacted][redacted]0