FlightHub Customer Service Issues

While in Cuba, I need to modify a booking with Flight Hub, which has booking #[redacted]-[redacted]-[redacted]. This reservation, arranged six months ago, includes traveling through the US en route to Canada. I've discovered new options that allow a direct route from Cuba to Toronto and then to Halifax without transiting through the USA. Unfortunately, Flight Hub's toll-free number is inaccessible from Cuba. Additionally, contacting them via email is not an option as it is unavailable. The customer service webpage is also inaccessible due to Cuban restrictions. What steps can I take to address this situation?

I requested a round-trip flight from Boston to Barcelona, but instead, I received two separate flights. The first one included a checked bag, while the return flight did not. I have contacted Flighthub regarding this matter approximately ten times, enduring long hours on hold. Each time I called, the wait time given was significantly shorter than the actual wait time. I am seeking reimbursement for the $95 checked bag fee on my return flight. This situation is unacceptable, and I am willing to escalate it by involving local TV stations if necessary. I require a resolution within 48 hours. Flighthub must improve their service for both current and future customers.

Subject: Urgent Refund Request for Incorrectly Issued Airline Ticket Confirmation Dear Team at Flighthub Customer Support, I am reaching out to address a concerning discrepancy with the flight ticket I recently purchased through Flighthub. While I booked a flight with specific departure and return dates on July 1st, the confirmation email I received on July 2nd contained erroneous information. The dates provided in the email were inaccurately swapped, causing confusion and hindering my travel plans. Despite numerous attempts to contact Flighthub through various channels, including phone calls and emails, I have not received any response or resolution to this matter. The lack of communication has left me feeling frustrated and disappointed as a customer. I am now requesting a full refund for the ticket due to the significant error made by Flighthub in issuing the confirmation with incorrect dates. I have attached a copy of the original booking confirmation highlighting the accurate travel dates I selected during the booking process. I hope that Flighthub will promptly address and rectify this issue, acknowledging the inconvenience it has caused. I anticipate a swift response and resolution from Flighthub to uphold customer satisfaction. Thank you for your attention to this matter. Best regards, A Disappointed Customer

I made a flight booking to Romania through Flight Hub with confirmation # [redacted]-[redacted]-[redacted]. Unfortunately, my return flight was canceled while I was already checked in at the airport. I ended up paying an additional [redacted] USD for a flight back with Lufthansa and lost three days of my trip. After speaking with multiple representatives over the phone, I was informed that I would receive a response within 5-7 days. It has now been two weeks, and if I do not hear back soon, I will have to dispute the charge with my credit card company and file a formal complaint regarding the lack of assistance in resolving this matter.

Due to the airline strike in Italy, we unfortunately couldn't reach Malta as planned. This was out of our control as Force Majeure. The return flight for one guest with FlightHub booking reference [redacted]-[redacted]-[redacted] is no longer necessary since she couldn't travel due to the strike. The Air Malta confirmation number for the return flight was WLNOQW. We are requesting a cancellation and refund for this flight. The initial reservation to reach Malta on July 15, also booked through FlightHub with reference number [redacted]-[redacted]-[redacted], was affected by the strike. The EasyJet booking reference was K5KKTTL8. Thank you.

I am having difficulty cancelling my flight even with cancellation insurance. I have attempted to use the chat feature, but the agent did not reach out, despite promises. When completing the cancellation form, it requested my bank account number instead of the credit card number for reimbursement, which I find suspicious. I just need to cancel my flight due to a family emergency. Unfortunately, I cannot get through to anyone for assistance, and they are requesting sensitive information through the form. This situation is frustrating, and I feel hesitant to provide my bank account details. My reservation number is [redacted], and I am flying from Winnipeg to Seattle on July 31 to August 3. Any help would be appreciated as I am unable to reach the customer service for either the flight hub or the insurance company. Thank you.

Subject: Assistance Required to Change Return Flight Date Dear FlightHub Customer Support, I am writing to seek help in changing the return date of my Air Transat flight. My booking details are as follows: Booking Reference: [redacted]-[redacted]-[redacted] Departure Date: 12/07/[redacted] Return Date: 26/07/[redacted] I tried changing the return flight date on the Air Transat website without success. Air Transat indicated that changes must be made through FlightHub since I booked via your platform. However, I faced a similar issue on the FlightHub website. I could not find the option to modify the return ticket and require guidance on the necessary steps. I wish to change my return date to [Proposed New Return Date], understanding that fees or fare differences may apply. Kindly assist me in resolving this matter, providing details on the process and any costs involved. I am keen to confirm my travel plans and am ready to cover any expenses. Please contact me at [redacted] or +[redacted]2 for any further details. Thank you for your attention to this matter. I look forward to your swift assistance. Best regards, Jena Y.

I made a flight booking on July 19th for $[redacted].15. My booking number is [redacted]-[redacted]-[redacted]. I noticed multiple charges on my Apple card that seem to be duplicates and separated. I need to verify them to ensure my payment goes through. Reaching out to get assistance with this issue has been challenging. I'm concerned that if these charges are not verified, my flight might be canceled. Traveling with someone makes it even more crucial to resolve this promptly. It would have been simpler if there was just one charge to verify. I am struggling to understand what each separate fee is for among the 15 charges. I really need assistance with this matter as I haven't been able to get help from anyone so far.

Hi, I wanted to reach out regarding my Flighthub booking with the number [redacted]-[redacted]-[redacted] for Gheorghe Petrescu and Iulia Matran Petrescu, a Delta flight operated by KLM (KL672) from Montreal to Amsterdam. There is a delay, pushing the arrival time in Amsterdam to 11:25 tomorrow, causing me to miss my connecting flight to Bucharest at 9:30. I have already contacted a Flighthub customer representative who mentioned contacting Delta about this issue and assured me he would call back. I'm currently waiting for further information on this matter. I have looked into alternative flights from Amsterdam to Bucharest after 14:00, operated by KLM or Air France. Any assistance you could provide would be greatly appreciated. Thank you.

Hello, I am seeking assistance in locating a booking I completed through Just Fly in May for a one-way flight from Dublin to SFO on September 16th. I purchased three tickets and each passenger's name was charged accordingly. Regrettably, I cannot locate the confirmation email or the tickets, both of which are essential especially the Booking Number for accessing support via chat or otherwise. Despite attempting to request another confirmation email with no success, I am in need of help in obtaining a new email containing the vital Booking Number. Thank you.

Due to a visa delay, I was unable to take my flight and needed to rebook. Despite conflicting information from FlightHub and Condor, I faced challenges in rebooking as per the respective company's policies. While FlightHub insisted rebooking must be done by the airline, Condor stated it had to be through FlightHub. After multiple attempts with customer service, I missed the rebooking window and my flight. The lack of compatibility between FlightHub and Condor's processes left me frustrated and uncertain about my next steps. I am now considering purchasing a new one-way ticket to the US. I have prepared a formal complaint against FlightHub but require guidance on where to submit it. My priority is still to reschedule my flight and obtain the relevant contact information for my complaint submission.

While booking a ticket, I entered my credit card information only to receive a message that the fare was unavailable. Despite not completing the transaction, there is a pending charge on my credit card statement. I am seeking clarification on this matter and kindly ask for assistance to remove the pending transaction. Unfortunately, no reference numbers were generated during this unsuccessful booking for Disha J., traveling from MBJ to CCU on August 9, [redacted]. I urge Flight Hub to address and cancel this credit card pending transaction promptly.

We purchased our tickets through Flight Hub for our journey from Delhi to Armenia. Typically, international flights include meals, but we were disappointed to not receive one on this trip. To avoid any travel issues, we even paid an additional $[redacted]. Unfortunately, we were surprised by luggage fees at our layover destination. It would be helpful if all costs were made clear upfront to ensure travelers are fully informed before arriving at the airport. This experience left us feeling dissatisfied.

Our booking to Toronto was unexpectedly canceled by FlightHub, causing us inconvenience at Cairo airport. Austrian Airlines was unable to locate our booking. We are currently stuck at the airport and had to purchase new tickets at double the original price. We seek a refund for the canceled ticket and compensation for this situation. FlightHub Booking Number: [redacted]-[redacted]-[redacted] Austrian Airlines Confirmation Number: 365EQV Air Canada Confirmation Number: 365EQV

I purchased a ticket from Vancouver to Brisbane on Fiji Airlines for $[redacted].17 CAD. Unfortunately, it does not include luggage allowance or upgrades, which was unexpected. I feel misled as I originally intended to fly with Air New Zealand. Adding luggage to Fiji would cost an additional $[redacted] CAD, and then there would be more fees on top of that, bringing my total cost to over $[redacted] CAD. I am considering canceling my ticket, especially since I have cancellation protection.

I am facing issues resetting my password with FlightHUB. Despite multiple attempts, I have not received any email for the forgotten password request. As a result, I am unable to access my booking information. Both the CHAT support and the 1-[redacted] number were unhelpful as they only deal with booking queries and not technical issues like mine. It's frustrating not being able to log in to retrieve my booking details due to this problem.

I reached out to American Airlines today to verify my flight and was informed there wasn't a booking under my name. I then contacted FlightHub but was only met with a bot instructing me to wait for 30 minutes. After waiting for over 3 hours, attempting to contact them again resulted in being placed back in the queue. Even a momentary absence led to a message stating I wasn't present. Feeling frustrated, I discovered my ticket was supposedly exchanged and used without my knowledge. Seeking resolution, I desire a call from customer service at: [redacted]. Considering disputing the charges with Discover due to this disappointing service. My original confirmation number, with seat choices received on Feb 1, [redacted], is [redacted]. Can someone please clarify this confusing situation? If a valid booking exists, (1) kindly provide an airline confirmation number. (2) Please ensure my Known Traveler Number, TT12BHZZH, is added to the reservation.

I experienced a long wait for assistance, only to be disconnected. The customer service line advertises 24/7 chat support, which apparently is not available. American Airlines informed me that there is no record of my booking, disputing the confirmation number provided, indicating the booking was exchanged, and the ticket utilized. I have solely received one message from Flight Hub, the confirmation with seat selection sent on Feb 1, [redacted].

Hello, I am Monika. My husband and I purchased tickets from your company for a trip from Barcelona to Tirana. Our original airline was supposed to be Ulendo Airlink, where we were allowed 1 checked bag and 1 carry-on. However, upon arrival in Barcelona, we were redirected to fly with Wizz Air to Tirana instead. Wizz Air then charged us €[redacted] for our carry-on, claiming they did not recognize Ulendo Airlink's policy. We paid this fee and have the receipt. I am reaching out to seek clarification on this situation as loyal customers who have previously booked with you for other trips. I look forward to your response and a resolution. Thank you for your assistance. -Monika BG

While stopping in Bogota on my way to Santiago via Panama, I was advised to get an exit ticket from Colombia even though I was just in transit. So, I did. I booked a flight from Bogota to Panama to Santiago through Flighthub. The payment went through on my Visa without any issue. However, I never received a confirmation. Copa in Panama confirmed that they had no record of my reservation. Phone calls were useless, and the chat support was unhelpful. This feels like straightforward theft, and following the advice of the Canadian Government, I will file a complaint for clear fraud. If you have a better solution, I appreciate your feedback. Best regards, Olivier Theodore.