FlightHub Customer Service Issues

I had to cancel my flight due to my son testing positive for Covid-19. I contacted Flight Hub, but they informed me that since it's a non-refundable ticket, they couldn't cancel it from their end and advised me to reach out to American Airlines. American Airlines then issued a flight credit, but as I booked through Flight Hub, American couldn't provide me with any confirmation via email. American mentioned that Flight Hub should give me proof of the cancellation and credit since any rebooking must be done through Flight Hub. However, when I contacted Flight Hub, they couldn't see the flight as canceled in their system and asked for proof from American. Both parties are directing me to each other, creating confusion. I am looking for Flighthub to provide me with documentation of the cancellation, details on the credit amount, and instructions on how to utilize it for a future booking through them.

Hello, I am writing regarding a flight purchased from Flight Hub which has resulted in an outstanding debt balance with another company. The flight was cancelled only two days after the purchase. I contacted both Flight Hub and Affirm, and they assured me the issue would be resolved. However, Affirm has mistakenly processed two payments for the invalid purchase. I have sought legal advice as I have substantial evidence of the flight cancellation and the assurances given. Despite numerous calls, the problem persists. Unless I receive the reimbursement promptly, I will pursue legal action. I have emails, cancellation confirmations, and recorded calls to support my case. I urge for a swift resolution as the communication gaps have caused unnecessary trouble with Affirm. Thank you, J. C.

I have been trying to get a refund for a canceled flight ([redacted]-[redacted]-[redacted]) since March 1st. I had Insurance Protection and my husband underwent unexpected surgery, so we couldn't make our Phoenix flight scheduled for today, April 21st. I provided all the required documentation, including a letter from the surgeon, but Phil, the contact person, has been unhelpful. We are considering involving the Nebraska Department of Insurance due to the lack of response. We have heard rumors that the company is no longer operating and has not been responsive to similar cases. Can you confirm if this is true or assist us with our refund request promptly?

I booked a flight with Flighthub in February, scheduled for departure in June. When I realized my arrival time was too late due to layovers, I called Flighthub immediately to change my departure date. Despite calling once a week for months, totaling over 16 hours on hold, my flight has not been changed. Flighthub's customer service reps informed me they can only send a request to their internal department to change the ticket, expressing it as urgent each time I call. I contacted the airline directly, but since the booking was made through Flighthub, they couldn't assist me. I am anxious as my friends need to book their flights as well. Despite requesting to speak with a supervisor twice and waiting 72 hours each time, no one has contacted me. I need this sorted out quickly and reassurance that action is being taken. Flighthub was supposed to simplify the booking process, yet it has been two months of unsuccessful attempts to change my flight.

Good morning, on Saturday, May 7th, I attempted to purchase a ticket from Mexico to Tijuana. However, I encountered a system error multiple times and did not receive a confirmation email. Despite the money being deducted from my account, I did not successfully obtain a ticket. When I contacted customer care and provided my details as Danei Washington Gordon, they could not locate any records in their system to assist me. I kindly request an email confirming this issue, which I can present to my bank to halt the transaction since there is no ticket confirmation.

I attempted to purchase a ticket from Mexico to Tijuana on Saturday, May 7th. However, your system repeatedly gave me errors. Despite multiple attempts, I did not receive a confirmation email. Interestingly, the money was deducted from my account, yet I have no ticket. When I contacted customer service, they were unable to locate any information under my name, Danei Washington Gordon. I kindly request an email confirming this lack of information so I can present it to my bank for the transaction reversal. The ticket was charged three times on my card without any corresponding confirmation emails. I need assistance to resolve this issue promptly. Thank you for your help.

On May 9, [redacted], flights were purchased for my husband and me to travel from Toronto, ON to Cranbrook, BC on Aug 16-31, [redacted] through FlightHub. The tickets were supposed to be refundable due to Covid-related changes, but when we had to cancel our plans, we only received a partial credit instead of a full refund. Despite multiple calls to FlightHub on Apr 2, 8, and 13, [redacted], each lasting 1.5 hours, we have been unable to confirm a new flight using the credit. Attempts to book have been frustrating, and efforts to obtain a refund have been unsuccessful. I have also asked to speak with a manager to file a complaint, but I have not received any follow-up. Any assistance in resolving this issue would be much appreciated. Thank you. Best regards, S.K.

Dear Customer Service, I am reaching out regarding a recent booking made by my nephew on 5/27/22 at 10:32 pm Vancouver time. We have been attempting to contact your office since then to address this booking error, but have been unsuccessful in speaking with a representative. The booking details are as follows: - Existing Flight Hub Booking #[redacted]-[redacted]-[redacted] - Passenger: Nicholas Tong (Contact: [redacted]; [redacted]) - Flight itinerary: Vancouver to New York (JFK) with transit through Calgary - Flights booked: Delta Flight [redacted] (YVR to YYC) at 6:00 AM and Delta Flight [redacted] (YYC to JFK) at 9:55 AM My nephew intended to book a different flight from Vancouver to New York (LGA) with transit in Toronto (YYZ) with the following details: Delta [redacted] (YVR to YYZ) departing at 6:00 AM and Delta [redacted] (YYZ to LGA) departing at 2:47 PM. Due to similar departure and arrival times, the incorrect flight was booked by oversight. We are eager to rectify this mistake without penalty, but have been unable to reach customer service. Kindly advise on how we can speak with a representative promptly to resolve this issue. Please contact me at [redacted] or [redacted] Thank you for your assistance, Eileen Lai

I am writing to address a series of trip cancellations that were made in January [redacted] through my company, NSJ Holdings Inc., and handled by my travel agent. Despite my efforts to communicate via email and provide further information to Flight Hub, a representative promised to get back to me within 30 minutes but failed to do so. Numerous cancellations were made, including an Iceland trip, and while two airlines have agreed to provide full refunds, no action has been taken yet. All relevant details, such as booking numbers and cancellations, were communicated both in writing and orally, but the lack of follow-up from Flight Hub has been frustrating. With the six-month processing period approaching, I may need to seek legal counsel to resolve this matter if there is no progress by July. Your attention to this issue is appreciated. Sincerely, D.N. Rogers

I recently received an email from FlightHub thanking me for booking with them. The email stated that ticketing was in progress and provided me with a booking number. Shortly after, I received another email confirming my booking with a higher price than originally quoted. When I contacted FlightHub, they claimed I had accepted a higher fare during the booking process due to a pop-up message. However, I never saw such a message as my booking was stuck in a state of "in progress" and I even received an email saying it could take hours to complete. I believe FlightHub should have informed me of any issues during booking and given me the option to proceed at a higher price. I have a case number but have yet to hear back from their supervisor. My FlightHub booking number is: [redacted]-[redacted]-[redacted]. Case number: [redacted].

Hello, In November [redacted], my girlfriend and I booked round-trip flights from Thunder Bay to Toronto for $1,[redacted] through Flighthub for December 27th-30th, [redacted]. Regrettably, we had to cancel our flights on December 18th and were charged $[redacted]. We wanted to use the credit for a trip in late July [redacted] back to the same locations, but the rebooking feature is not showing any available dates. After spending time on hold on the phone, no dates are showing results between today and December 31st. We are frustrated as we have paid $1,[redacted] to have $1,[redacted] in credit that seems unusable. We are concerned about restrictions that might be preventing us from using the credit. I am currently on hold but hope to find a resolution. I am looking for guidance on how to use the credit for flights that are available and if not possible, looking for compensation for the misleading information that led to purchasing the credit. Trying to reach their customer support has been challenging, as the only option is to call them. However, I have found no form on their website to request help. Any assistance or advice would be greatly appreciated. Thank you.

I made a flight booking through Flighthub for mid-November from YYT to LHR. My transit was in Toronto with a layover initially at 2 hours and 45 minutes, both flights were with Air Canada. I received emails from both Air Canada and Flighthub informing me of a change in my itinerary. They rerouted my flight from YYT to YYZ, reducing my layover to 1 hour and 13 minutes. Concerned about the short connection time, I reached out to Air Canada first, and they advised me to contact my travel agency, Flighthub, to modify the flight for a more feasible layover. I have been attempting to contact Flighthub for the past two days using various phone numbers, including the one listed on their website. However, I have been unable to speak with a representative due to difficulties navigating the automated system or encountering an "Expense Limit Reached" message during my attempts to bypass the automated menu. I am seeking advice on how to proceed in this situation.

I had a flight cancellation from Manila to Toronto with a stopover in Japan due to Japan's restrictions on airport changes during the pandemic. I purchased the tickets for my mother and me on February 23, [redacted], through a Flighthub agent who assured me that changing airports in Japan would not be an issue. However, the airline (ANA) in Japan refused to let us check in, leaving us stranded at the airport. I am confused as to why Flighthub sold me the ticket despite the known cancellation of airport changes in Japan. I am seeking reimbursement for all the expenses incurred during our return flight to Toronto from Flighthub as soon as possible.

I am having trouble using my open ticket with the reference number [redacted]-[redacted]-[redacted] from Westjet:[redacted][redacted]-87. Despite attempts, I had to pay full price for my flight to Calgary last September. Westjet informed me that the credit is visible but cannot be applied because Flight Hub cancelled my ticket. I have a credit of $[redacted].91 that I would like to use for my upcoming trip. I have been trying to reach someone at the office but have not received any responses. I called five times today without success and left a voicemail. I would appreciate it if someone could contact me promptly so I can finalize my booking today.

I urgently need this issue resolved before I escalate my complaint. The situation is unacceptable. My travel credit is expiring on July 18th, [redacted], and despite numerous attempts to rebook online, I kept encountering no available flights on my preferred dates. After a lengthy call with a customer service agent who rebooked the flight with additional fees, I was assured I would receive the ticket itinerary within 24 hours via email. However, after 48 hours passed with no email, I contacted customer service again only to be told there was no ticket issued under my credit. I eventually flew on June 10th by paying out of pocket, as instructed, but now I am being told that the airlines did not confirm my travel and that I may lose the money if I do not travel again within a month to use the credit before it expires. Despite being promised resolution by multiple agents, I am now being told conflicting information and facing a potential loss of money. I am desperate for a swift resolution to this matter and will continue to reach out until a satisfactory solution is provided.

I noticed that Flight Hub has charged me for selecting seats on my flights. However, the seats I chose are not showing up, and now they are asking me to pay again to select them. I have attempted to contact various numbers found online for assistance, including the one on their website, but it seems impossible to reach a customer service representative after booking the flights. Most of the phone numbers listed online only lead to automated recordings without the option to speak with a live person to address the problem.

Hello, I am addressing this to Flighthub. I booked a flight from Indianapolis, IN to Orlando, FL scheduled for Sunday, 6/5/22, at 7:59 pm along with the return flight. Upon our arrival at the airport, we were informed that the flight had been cancelled over a month prior. Since we booked through Flighthub, the airport staff couldn't assist and advised us to contact Flighthub. Despite receiving emails about the return flight, I didn't receive any notification of the cancellation. We had to rent a car and drive through the night, missing part of our planned day at Disney World for my son's 6th birthday. I believe I purchased insurance or a similar option with the ticket. I am requesting a refund or credit for the three cancelled tickets to make alternative arrangements due to the lack of communication. I've attempted to reach out to Flighthub multiple times without success, encountering only automated responses that do not address this issue.

During our recent trip to Europe, all our flights were booked through Flighthub. Regrettably, our outbound flight experience was upsetting due to Flighthub's failure to inform us of the cancellation until our arrival at the airport on the day of the flight. The notification of the cancellation was received two days after the scheduled flight. Subsequently, we had to incur an additional cost of approximately $[redacted] for new flights and around $[redacted] for gas and parking to reach a different city for the alternative flights. Despite the circumstances, Flighthub did not provide adequate assistance in arranging a new flight, leading us to book through another service. We are disappointed with the lack of communication and service from Flighthub and are requesting compensation for the inconveniences caused by this mistake.

My flight from Toronto to Denver on May 22, returning on May 1, was canceled. The booking was through Flair, who no longer operate on this route. I requested a refund for reservation #[redacted]-[redacted]-[redacted]. Flair informed me on May 5 that the refund was processed to FlightHub. After contacting FlightHub multiple times, I was assured on June 22 that the refund would arrive in 2-4 business days. When it didn't, I sent bank statements as requested by FlightHub on July 4. However, no refund has been received. Despite several attempts to contact FlightHub, the long wait times and lack of assistance have been frustrating. I suspect my reference number might be causing issues. Any help would be appreciated. Thank you, Jan C. at [redacted] or [redacted]

I am Marcia Martino, and I have been struggling to book a flight through Flight Hub for the last four days. Initially, I faced issues with a voucher from American Airlines, leading to a cancellation. Despite rebooking, I encountered further difficulties with the availability of my desired itinerary. The customer service experience was frustrating due to communication barriers with East Indian representatives, whose accent and speech speed made it challenging to resolve my concerns. I faced resistance when requesting to speak to someone else or a supervisor for assistance. Subsequent calls resulted in unhelpful responses, including blaming my bank for payment issues. The cancellation process was mishandled, causing delays in refunding my money and obstructing my ability to purchase essential tickets promptly. I am dissatisfied with the service provided and seek a resolution to retrieve my funds for incurred expenses and secure the desired ticket. Additional guidance on addressing this matter legally would be appreciated. Thank you for the assistance. Sincerely, Marcia Martino.