Fiverr Customer Service Issues

The seller has not fulfilled my request for stationary designs and business cards after several months. The work provided lacks quality and only consists of full logo submissions without editable graphic files. Despite my patience, communication with him is lacking, and progress is slow. I remain frustrated as I expected better from someone with graphic design experience. I urge for the completion of the remaining design work and business cards promptly.

I hired him to review, edit, and format my document. However, upon receiving it, there were no corrections, and I discovered 10 grammar mistakes upon review. He mentioned the inconvenience of converting the PDF to Word only after I raised the issue. He acknowledged he was traveling and didn't dedicate enough time to the task, offering a full refund of [redacted]%.

Hello, I require assistance. The website developer was unable to complete the work and advised me to cancel the project. We initially agreed on a $4.95 gig, but the price increased to $78 over time. If I cancel now, I will only receive $4.95 as a refund. I am extremely dissatisfied with the low-quality work he provided. I cannot locate the order #FO[redacted]5 that was supposed to be handled by David_gilmour. What options do I have in this situation? Can I receive a refund greater than $4.95, which was the initial gig price?

My Fiverr account got deactivated, and I couldn't withdraw my $8. I'm not sure which rule I broke, but I realize it must have been a serious one. I've been without income ever since and I really want to keep using Fiverr. I've learned from my mistake and I won't break any rules again if reinstated. I don't want to make a new account. It's been 5 months since my previous account became inactive. Please consider giving me another opportunity. Email for the account: [redacted]

I have completed over [redacted] orders successfully with 0 negative reviews on my gig before it was flagged for Intellectual Property Violation by Person A. My gig, which involved selling hyper-casual games with ads integration, utilized assets from the Unity Asset Store to facilitate game development, a common practice in the industry. Despite explaining this and showing other similar gigs employing Unity Asset Store, the support team closed my ticket without addressing any of my concerns. Initially, they claimed it violated their policies, but later mentioned they could reinstate the gig without providing a satisfactory explanation. My use of Unity Asset Store was legal, as I customized games for clients with features like ads integration, in-app purchases, and leaderboards without directly reselling any assets.

I am part of a dropshipping group where I sought feedback on my website. Juan Carlos offered to make my site look more professional and claimed he could complete the work in 5 hours. I agreed and asked him to improve the checkout page and product sheets. Initially, he requested $50 via MoneyGram, but later asked me to send the payment to his brother's Fiverr account, Yourtechbuddy01. After I made the payment, nothing was done. When I reached out to Juan Carlos, he insisted on more money for another issue. I refused and decided to cancel the order. Soon after, he blocked me on Facebook. When I canceled the order on Fiverr, his brother declined to refund me. It's frustrating that they did not complete the work as promised yet are unwilling to reimburse me.

Hello, I recently had a disappointing experience with a TikTok "influencer" who misrepresented their following and engagement. When I requested a refund due to the low quality of their content, the influencer refused, claiming it would harm their reputation. Despite explaining that their fake account was of no use to me, they mentioned contacting support. Shortly after, I was unexpectedly locked out of the app, unable to access my account or ongoing orders. I eventually regained access only to find the seller stalling and making excuses. When I confronted them about potential fraud, I was accused of bullying by Fiverr. This entire situation is unacceptable. If I do not receive a full refund for my orders, I will consider legal action. Thank you.

I am disappointed by the lack of direct customer service contact options available on this platform. It is frustrating to feel like my concerns are floating out there unanswered, akin to sending a distress call on a balloon into the universe. I want to express my dissatisfaction with a seller who, despite good intentions, failed to deliver on a project and wasted three months of my time. Despite my numerous messages, their response claiming message loss seemed disingenuous. The seller then dismissed my concerns and even blocked me, compounding the issue. I urge you to reach out to Jack_r29 to address this matter and provide a resolution. Sincerely, R. N. Sharma

I have not received my order even though I have been notified that it has been delivered. PAYPAL *FIVERR COM Debit card ending:[redacted] Transaction date:02FEB20 Vendor:PAYPAL *FIVERR COM - Not familiar with this business? Additional details:[redacted] IL Evidence of your purchase Hello rayfry, You've achieved something today. Here is your receipt: Item Quantity Price I will create vector logo design for your company - BASIC × 1 £7.95 Unlimited Revisions 2 Initial Concepts Included Logo Transparency Printable Resolution File Vector File + Additional Logo × 1 £7.95 Service Fee £1.59 Total: £17.49 If you have not yet provided order details, please do so at this link for lordoflogo to start working on your order. Track your order updates by downloading the Fiverr app! Thank you, The Fiverr Team View Your Order

I made a payment for my order and got a notification that it has been delivered, but it hasn't arrived yet. I attempted to use their form for assistance, but it requests a purchase ID that is no longer on my receipt. Despite sending copies of my purchase details, I'm unable to proceed without this missing ID. I'm starting to suspect that Fiverr might be a scam since there is no available email or phone number for direct contact. As a result, I'm left without any means of reaching out to them for help.

Hello, I am experiencing an issue with my Fiverr account. Yesterday, Fiverr disabled my account, claiming I have multiple accounts, which is not true. I have been using my single account since [redacted]. I have contacted customer support, but they have not been helpful in resolving the situation. I always use the same modem to work on Fiverr, and I can confirm I do not have any other accounts. Despite this, Fiverr insists that I have more than one account. My livelihood depends on this account, as my family relies on me. Please assist me in retrieving my account as it is my primary source of income. Your help is greatly appreciated. Thank you.

Dear Sir, I've been working as a graphic designer on Fiverr for almost three years. Today, my gig was paused because it was flagged for not showcasing my original work in the portfolio. I apologize for this oversight. I have now uploaded new gig images that display my [redacted]% original work. Could you please review these and expedite the approval of my gig? The gig was previously on the recommended page 1 category, and I am eager to have it reinstated. I have attached the new portfolio images for your review, and I am willing to provide the AI source files if needed. Your prompt approval would be greatly appreciated. I also have some inquiries regarding the process. Prior to its pause, my gig was receiving an average of three orders daily due to its prominent position on page 1. Once my gig is approved, will it regain its previous ranking on the page? I would appreciate it if you could explain the procedure for situations like this to me. Thank you. Best regards, Adeeladii

My name is Shah Aiman Abdullah Shafi, and my account has been disabled, which I believe is a mistake on your end. I completed the identity verification process, and my account was disabled afterwards. I want to clarify that I verified my previous account with the same ID card, but I closed that account and created a new one. I used the same ID card during verification as before. As per Fiverr's Terms and Conditions, I should have only one account, and my previous account is closed as mentioned earlier. I am currently working with only one account. Please review my case and reinstate my account. I also have $24 in my account and wish to continue selling on Fiverr. Profile: fiverr.com/aiman_shafi Thank you, Shah Aiman Abdullah Shafi

I recently purchased artwork from one of your artists. Upon further investigation, I have discovered that the image may be a case of copyright infringement as it is available online. Additionally, the second piece I ordered is not what I expected. While the artist initially provided good service, it seems there may have been fraudulent activity regarding the artwork. I am concerned about the copyright issues and would like a refund for both pieces. I have not used the images, but the first one has already been sent for production, resulting in additional costs. Please review the images for potential copyright infringement.

Yesterday, I felt insulted by your company after receiving a message that implied I was breaking copyright rules. All I wanted was to find assistance in uploading my own copyrighted material to a Russian music streaming service. I believe there was a misunderstanding, and I would appreciate an apology for the offense caused. The message I received when I tried to communicate with a potential Fiverr translator suggested I was infringing copyright, which was both ridiculous and offensive to me. The content I am trying to upload is my own WAV file that I created and produced, containing music that I want to share by registering it on Yandex.com and other platforms in the Russian market. I was simply seeking a fluent Russian speaker to help me with this process.

I made a payment to digital_design5, but I haven't received any order confirmation, even though my card was charged for the amount stated in the order. I have included my payment receipt below. Service: Design Wix website and redesign Wix website Price: $30 Details: 7 Pages, Design Customization, Responsive Design, 5 Plugins/Extensions, E-Commerce Functionality, 20 Revisions Additional Charges: Service fee $2, Sales Tax $2.12 Total: $34.12 Delivery Time: 5 days I have paid $34.12, but there has been no progress on my project. Could you please investigate this issue or process a refund if necessary? Thank you.

I have made two orders for worldwide traffic to two websites from this seller. She shortened the URLs for both sites and provided me with analytics tracking links to document the traffic she sent me. Despite the tracking link showing the ordered amount of clicks, my independent analytics (for one site) show only two clicks from my web manager and me. The fact that she drove clicks to a shortened version of the website URL is not the problem, as my web manager clicked the shortened link and it registered on my independent analytics. Because she has sent me traffic that does not register, I am requesting a refund of my $24, as each order cost $12. Can you arrange this, Fiverr support? Thank you.

Subject: Request to Reactivate Fiverr Account Dear Fiverr Support Team, I recently discovered that my user account, marcelkronshage, was unexpectedly deactivated. It appears that this action was taken following a report made by user francescopapa regarding duplicate content in a service I provided. Regrettably, there seems to have been a miscommunication due to language differences, as I typically communicate with customers in German. I want to clarify that I had no intention of plagiarizing any content, and once I became aware of the issue, I immediately offered to revise it. However, before this could be resolved, my account was blocked. I believe that there was a lack of proper communication from francescopapa's end, leading to this unfortunate situation. I greatly value my work on Fiverr and have always strived to ensure my customers' satisfaction. I rely on this platform for my livelihood, especially after resigning from my previous job to focus on freelancing. I kindly request that you review this matter and consider reactivating my account so I can continue providing quality services to clients. Thank you for your attention to this request. Wishing you and your team a wonderful Easter. Sincerely, Marcel Kronshage

I kindly request the reactivation of my Fiverr account: marcelkronshage. Dear Sir or Madam, Today I was surprised to find out that my user account on Fiverr has been deactivated. I believe this is due to the user francescopapa, as he reported my service to Fiverr customer support because I accidentally provided him with duplicate content. I also heard that he reported to customer support that I insulted him, which is not true. I admit there were communication issues as it was in English, while I usually communicate with my clients in German. I was unaware that francescopapa received plagiarism from me. There was no communication from francescopapa until he contacted Fiverr customer support and threatened me with an account suspension. I immediately offered to rewrite the text, but before I could do so, my account was promptly suspended. I find francescopapa's hostile behavior towards me very strange; instead of requesting a revision and giving me a chance to fix my mistakes, he immediately contacted Fiverr customer support to harm me intentionally. I have been able to clarify the misunderstandings with francescopapa, and I believe he regrets acting so hastily towards me. It's difficult to provide a service when someone doesn't speak your language. I have worked extra hard in the past few days to finance myself through Fiverr, and now I fear for my livelihood as I rely on the income generated from Fiverr. I also quit my job this month to fully rely on Fiverr for income. I think Fiverr is a fantastic platform, and my previous clients have always been very satisfied with my work. I would like to continue my freelance career with Fiverr as my partner. Therefore, I kindly request the reactivation of my account. I promise to do my best to satisfy customers who avail of my services. I have unintentionally delivered duplicate content to customers before, but I have ALWAYS revised it IMMEDIATELY as per their request. It cannot be that after working so hard on Fiverr in recent days to support myself, I am left with nothing due to a misunderstanding. I ask you to reconsider the decisions made and give me another chance. I will not disappoint you. I wish you, your staff, and your family a happy Easter! Best regards, Marcel Kronshage

I have been using my Fiverr account under the username Victorii353 for 3 to 4 months now. Recently, they requested me to upload my ID and a selfie for verification, which I promptly did. Unfortunately, I received an email stating that the ID verification failed despite trying three times with both my passport and ID. Consequently, my account was blocked. This was disheartening as I had a pending offer that was close to being sold. The customer service team allowed me one more attempt to upload the documents, but this also failed. It seems the issue stems from the country listed on my SIM card not matching the countries I travel to and reside in, such as Turkey, Germany, Luxembourg (family, studies, fiance), and my past residence in the UAE. When I registered on Fiverr, I only had a German SIM card as I had just returned from Germany to Turkey. I have tried to resolve this with customer service over the past three days, but all I receive is silence or requests to 'patiently wait.' I have dedicated a lot of effort to building my account and selling my services, and I am unsure of how to proceed in order to regain access. Grateful for any assistance!