Fiverr Customer Service Issues

I bought a Wix website design package. During the revisions stage, the seller got banned. When asked to mark the project as complete or choose other options, I opted to complete it, assuming the revisions were minor and they deserved payment. However, I didn't anticipate that all the work and content I had on the site would disappear. The new estimates are considerably higher. I'm requesting either a refund or to have the amount credited towards my next purchase. Thank you. SG.

I placed two orders, and the sellers did not follow my instructions at all. They made a complete mess by not following simple instructions despite several attempts to cancel the order. Even after contacting Fiverr and the sellers multiple times, the payment was still made for incomplete or incorrect tasks. I am extremely dissatisfied and would like a full refund as soon as possible. Unfortunately, there seems to be no way to reach Fiverr except through an automated response FAQ page. The sellers and orders in question are as follows: 1. Extra Fast - Product listing for eBay, Amazon, Shopify, Poshmark, Etsy - Aug 21 - Aug 25 - $17 2. Complete Klaviyo Marketing - Klaviyo sales funnel to boost Shopify marketing - Aug 20 - Aug 24 - $12 Thank you, K. Soanes Pebble & Leaf Ltd [redacted]

I am currently experiencing issues where nothing I have received will download or open. The language barrier and time zone difference have made it challenging to obtain assistance from the seller. I am eager to resume my productivity, but the prolonged process has tested my patience. If I am unable to communicate with an individual fluent in English, I may need to discontinue using this service. I was on the verge of completing tasks such as setting up a website and ordering business cards, among others, but the current situation is not satisfactory. Kindly inform me if direct human support is not available, and I will seek an alternative solution.

Hello, my name is Lamar Burrows, and I have two accounts with Fiverr.com. The username I am currently using to write this message is [redacted], and my other account is mbjapparel. I primarily use the mbjapparel account from my Note 9 for ordering regularly on the platform. However, I am facing an issue as I am unable to log in due to forgetting the password and no longer having access to the associated email. I urgently need help to regain access to the mbjapparel account to update the email address. The reason for this request is that I recently placed an order with a vendor on that account and encountered unsatisfactory service. I am seeking assistance in reporting this issue and requesting a refund of $46 for order number [redacted]68. The vendor in question is chesleigh585, who has been uncooperative in canceling the order despite my dissatisfaction with their work. I had provided clear instructions and images for a hand-drawn design for a shirt, but the final work delivered did not meet my expectations. I will also share these details and images for further assistance.

My account is currently disabled. I submitted a support ticket explaining that the unusual activity on my account occurred while I was attempting to update my email address. However, I have not received any response from Fiverr support. I am also unable to withdraw my earnings or access a specific graphic on my computer due to the account restriction. I urgently require access to my account. Despite the statement that restricted users can access their orders, I am unable to do so. All my previous orders are inaccessible.

I am encountering an issue logging into my Fiverr account. Despite entering the correct username and password, the system keeps indicating that the information is incorrect. After requesting a password reset and receiving a link via email, I faced difficulty receiving the 4-digit code on my phone. Even after multiple attempts, I did not receive the OTP. When I tried the password reset process again, the page no longer prompts me to enter the OTP. It now states there is a network problem from my end, though there is no network issue. This has been ongoing since last night, and it's frustrating as I am unable to access my account despite knowing my correct account details. Your assistance is greatly appreciated. Username: contentrashi Email: [redacted] Best regards, Rashi M.

I am experiencing difficulties with a seller on the platform and I am seeking assistance. The seller requested me to complete the job prematurely due to encountering technical issues. Despite resolving the initial problem, the seller seems unaware of how to proceed further. It took them over a week to address an issue that was supposed to be completed within an hour. Seeking advice, I proposed involving Cisco tech support, who efficiently resolved the underlying code issue that had plagued us. The seller now exhibits an uncooperative attitude and appears hesitant to complete the remaining 45% of the task. Initially, I considered canceling the gig, but the seller cautioned against it citing potential consequences for their account, which led me to allow the work to continue.

Hello, I am new to Fiverr and made a mistake by creating a gig unknowingly against their policy. I did not intend to violate any rules and am deeply concerned as I received a warning and my account was temporarily disabled. This has affected my income stream, as I have pending funds and orders totaling $[redacted]+. I sincerely apologize for the oversight and promise to review Fiverr's policies thoroughly to prevent any future issues. I kindly request the reactivation of my account associated with the email "[redacted]". I am reaching out through this email as I am unsure of other contact options. It is crucial for me to have my account reinstated promptly to continue my hard work within Fiverr. I am committed to complying with all guidelines moving forward. Your swift assistance in enabling my account would greatly alleviate my stress. Thank you for your consideration.

Dear community members, I am new to Fiverr and recently unintentionally violated their policies by creating a Gig that was against their guidelines. This was a genuine mistake on my part, and I did not intend to break any rules. Regrettably, my account got temporarily disabled with a warning. This has been distressing for me as my only source of income is at stake. My account had around $[redacted] in clearance and pending orders. I am seeking your assistance in enabling my account again as it is crucial for my livelihood. I pledge to thoroughly review Fiverr's policies to ensure compliance in the future. Your prompt help in reactivating my account linked to the email "[redacted]" would be greatly appreciated. I assure you that I will be more cautious to uphold Fiverr's standards moving forward. Your support in resolving this matter swiftly is sincerely valued. Thank you for your understanding and assistance. Warm regards, K.

Dear Team, WSF recently completed a strategic merger with EBIX Inc., a prominent international provider of on-demand software and commerce services. This merger involved the transfer of all WSF shares, team, and assets to EBIX. EBIX Inc., listed on NASDAQ, operates in various industries including insurance, finance, healthcare, and e-learning. The company boasts a global presence with 50+ offices across five continents. In the insurance sector, EBIX focuses on developing and deploying insurance and reinsurance exchanges on-demand, alongside providing SaaS solutions in CRM, backend systems, and risk compliance worldwide. Notably, EBIX's EbixCash Financial exchange portfolio includes a significant market share in India's airport foreign exchange business and leading travel exchange services in Southeast Asia. For more details, visit www.ebixcash.com. To discuss potential strategic partnerships and business opportunities, we are interested in meeting with the Business Head of Paytm's Toronto office. Please provide the contact information of the appropriate person for further discussions. Best regards.

I am experiencing difficulty accessing my Fiverr account due to an email hack. Unfortunately, I am unable to receive the "change password" email as my email address has been compromised. My current working email is [redacted] I received an order confirmation from Fiverr on Oct 12, [redacted], for sheet music services. Kindly advise on how to regain access to my account. Thank you.

I am a seller who was recently scammed on Fiverr and had my account disabled. I am seeking assistance to reactivate my account and recover my lost revenue. Between Nov 13th and the following days, I delivered a few offers to buyers. Despite following the Terms of Service (TOS) carefully, I received a warning from Fiverr about my activity on Nov 13th related to trading Bitcoin, which I promptly stopped. Despite a canceled order, Fiverr protected me from Fraud Chargebacks. However, shortly after, multiple orders were canceled, and it became clear I had fallen victim to a scam. Subsequently, my account was disabled, and I have lost around $[redacted], which is devastating. Being scammed as a seller and then penalized is disheartening. I request a detailed explanation for my account's disablement as the TOS did not explicitly mention Bitcoin or cryptocurrency, and I complied after the initial warning. I urge for a thorough reevaluation of my account activity, reactivation, and the return of my revenue.

I am having trouble accessing my Fiverr account. Despite using the same email for over a year to purchase numerous gigs and keep track of my emails for completed gigs, Fiverr now does not recognize my email address. I have attempted to reset my password multiple times without success. The platform only acknowledges my old, inactive email address. This situation is preventing me from retrieving important records of past gigs. How can I resolve this issue with my current email address?

My account (Joyce_ritter) has been disabled unjustly. winninggambler asked me to proofread his book, not write it, as can be confirmed from our pre-order conversation. He explicitly stated, "Joyce you don't need to write the book please. You just need to proofread and correct some grammatical mistakes from what I am giving you." I agreed with his terms by responding, "okay Sir." He provided me with a book already written by someone, as I recall. I did not write any book for winninggambler as he has alleged. I am eager to hear back promptly so I can resume my translations and content writing.

Hello, I recently attempted to access my Fiverr account and was met with the notification that it is temporarily disabled. Despite this, I have not received an email explaining the reason for this action. Consequently, I am unable to reach out to customer support for assistance. As a Buyer on the platform, my previous transaction was successfully concluded without any issues. I am perplexed by this current situation and would appreciate your prompt attention to resolve this matter. Thank you.

I am new to Fiverr and recently had a customer reach out to me for a pairing menu. Although I completed the work, I didn't send him an offer as I wasn't aware of the rules. He also asked for a wine pairing lesson, so I ended up providing two services. After realizing my mistake, I sent him an offer, but he has not responded or paid for the work. I believe it's unfair for him to receive services without payment. Starting out, it's crucial to have orders, so I would appreciate any assistance in resolving this situation.

I purchased a service from loyal_mike on Fiverr for YouTube channel promotion. Instead of promoting my entire channel as described, he only promoted one video and began after a 2-day delay following my request. I requested a refund twice, but he refused to cancel the order. The service did not match the gig description.

I was in communication with a seller regarding my order. I decided to proceed with the purchase, expecting to request a deadline extension due to the delivery time not aligning with my schedule. However, after placing the order, I did not receive the extension as agreed upon. I have attempted to contact the seller to cancel the order, but they are unresponsive. I had to cancel my initial order due to lack of communication from the seller and failure to deliver the work on the agreed-upon date. I am now seeking a refund for this order.

Our account is currently inaccessible due to the previous employee's personal email being linked to it. After she was terminated, it seems she changed the password possibly during the embroidery file notification in question. Our shop's digitized files are all saved under this account, with our business payment/card details also on file. I'm attaching an email address for account recovery purposes, while stressing that the associated PayPal account belongs to my business and is crucial for accessing our digital files. We urgently need assistance to resolve this matter promptly.

I sent the delivery to the buyer before the deadline with revisions, and she was happy with it at first. However, now she is not confirming the delivery and is asking for a resend with a lower amount. She is accusing me of being unresponsive, but I have all the chat logs to prove otherwise. If I resend the offer, I risk getting a cancellation. However, if I don't comply with her demands, she threatens to leave a negative review. Please look into our conversation history and help me resolve this situation as she is currently not responding to me.