Fitbit Customer Service Issues

I am currently attempting to reset my Fitbit login information to resume using my Fitbits. Despite numerous attempts over the past few days, I have not received a password reset email after following the "forgot your password?" link. Additionally, when I tried to register as a new user with my email, I received a message stating that the email is already in use. Unfortunately, I am unable to access live chat support as it requires logging in. Could someone please assist me by sending the password reset email so I can start using one of the Fitbits I own? Thank you.

I've owned an Inspire 2 since March/April this year. Initially, it held a good charge, but recently, it needs frequent charging. Last night, I charged it to [redacted]%, and now, less than 24 hours later, it's down to 50%. I've cleaned the connections on both the charger and the Fitbit, changed USB ports, reset it, and disabled features, but it still discharges quickly. I chose this Fitbit for its longer battery life, so I shouldn't have to charge it every other day or disable Bluetooth. Unfortunately, I can't stop it from all-day sync. Can someone help me? It's only 4 months old.

Hello there. I used to have a Fitbit Charge 2 that I eventually passed on to my daughter, and it's still going strong. I recently upgraded to a Fitbit Charge 4, which I find to be a useful tool. My issue is that the band keeps coming off, causing my Fitbit to fall to the ground. I bought this device on November 19, [redacted], from Staples. I tried fixing it myself by purchasing new bands and a face protector, but unfortunately, the problem persists. Even after securing the band in place, it falls off when I put my hands in my pocket. I've tried three different bands with no success. I'm reaching out for assistance as I have a vacation coming up, and I really want to be able to wear my Fitbit during that time.

I had to replace my Alta HR from Christmas [redacted] because of a charging issue. The new one I got from Amazon in August, with a warranty, seems to be faulty. It keeps registering high heart rates, affecting my activity tracking accuracy. Despite resetting it several times, the problem persists. For instance, this morning, shortly after waking up, it showed unrealistic active minute counts. I'm considering fixing my old Alta HR's battery and returning the new one if possible. It's crucial for me to have a functioning device, especially now that I've started a personal challenge for the week.

My Fitbit stopped working after a year when an update was sent by Fitbit to my watch. The battery overheated and burned my skin. Fitbit instructed me to return the watch, provided a FedEx ground label for shipping with tracking, and FedEx transferred it to USPS for delivery to Fitbit Co. in Calexico, CA. The watch was shipped on August 3, [redacted], and was scheduled to arrive by August 23, [redacted]. Fitbit informed me they need to receive my Versa 2 before issuing a refurbished one. They explained that it will take 10 business days for them to confirm receipt and then another 20 days for the replacement to be sent back to me. I have purchased multiple Fitbits from [redacted] to [redacted], and I am disappointed by the delay in resolving this issue. I am eager to receive a working Versa 2 promptly.

I purchased a Fitbit Charge 3 on July 12, [redacted]. After about 7-8 months of usage, it stopped working. The screen and red dots on the back would not light up as they should. I received a replacement, but now, after 7 months, the same issue has occurred again. The screen and red dots are not lighting up, rendering the Fitbit unusable. I am disappointed with the product's quality and durability, as it has failed twice within a short period. I have been trying to contact customer service via phone or chat but have been directed to the community support base on the website. I hope to receive assistance soon. Regards, Margreet H.

Less than two years ago, I bought my wife a Fitbit Versa, but it has been nothing but trouble. We've contacted customer service multiple times to try to resolve issues. Initially, it wouldn't sync with her iPhone 11, and after waiting for updates, it briefly started working before encountering more problems. Despite numerous attempts to fix it, including troubleshooting and watching tutorials, it still doesn't sync properly, goes offline, and sometimes won't turn on even with a full charge. This device is important to my wife for tracking her steps with the Noom program, so the ongoing issues are very frustrating for her and for me as the gift giver. I'm disappointed with the $[redacted] spent on a product that has caused so much stress. I doubt it can be returned now, and I'm doubtful that anything can be done, but I wanted to share my experience to warn others. I've invested hours trying to make it work, but my wife's disappointment is disheartening.

Dear Customer Care Representative, I'm reaching out about a concern my father has encountered with his new Versa 3 Fitbit. He's facing an issue where, when he activates the swimming activity and attempts to end the workout, the timer does not stop. Upon trying to reset it, a lock icon appears on the Fitbit watch, accompanied by an error message stating, "something went wrong but it might work if you try again." I have attached photos showing the lock icon and the error message. He is logged into his account with the email: [redacted] I attempted to address this problem through your live chat support, but unfortunately, the connection kept dropping in the middle of our conversation. Please advise on how to resolve this matter, as the watch functions properly for all other activities. Anticipating your prompt assistance.

My device has issues with responding to messages via speaker, doesn't retain the selected clock face, and blocks texts when GPS is in use. The screen got scratched in the 1st week and broke within just 3 weeks of normal wear. It's frustrating that the Gorilla Glass protection didn't seem to hold up. I paid $[redacted] for it and only got to use it for 3 weeks. I'm disappointed not to receive my screen protectors yet. Please reach out to me to discuss how to resolve this. Thank you, Tasha.

I have owned my Fitbit watch for about 4 years and enjoyed it thoroughly. Recently, I noticed a red mark on my left wrist where the device touches. Initially, I thought it was just irritation, but over the last 6 weeks, the mark has grown to about 1 3/4 inches long and 1/2 inch wide with a blister, likely from the sensors burning my skin. I love my watch but can't risk getting burns. I am requesting a replacement and will return the current one. Please let me know how to proceed. You can contact me at [redacted] or [redacted] I can provide a photo if needed. Thank you, Casandra Russell.

Hello, I am a proud Fitbit Charge 3 wearer and was initially satisfied with its usage, but unfortunately, the quality is lacking. I purchased a Fitbit Charge 3 from Vattenfall on 08.05.[redacted]. Shortly after, horizontal stripes appeared on the display affecting the time display, etc. Tink dealt with the warranty claim and provided me with a brand new replacement watch, resetting the warranty period. However, this new watch also developed horizontal stripes on the display over time, which eventually led to a complete blackout during my vacation. Although it still syncs data with my phone app, the display remains black and unusable. Tink rejected my claim, stating I need to prove the issue. I have taken good care of the watch, charging it weekly with the original charger, and using it regularly. I have read on your website about Fitbit offering an extended 2-year warranty on functionality, so I am reaching out for assistance on how to properly submit my claim. Thank you in advance. St. Wotschke

I bought a Fitbit Charge 4 from Best Buy but it wouldn't sync. After contacting Fitbit (#[redacted]9), a technician tried to help me, but the device still didn't work. They asked me to ship it back using a provided FED Ex label. After almost a month of waiting, I received an email from Ali at Fitbit support, but my response bounced back. Despite completing the replacement form as instructed, all I received was the device face without the straps or charger. My attempts to contact Fitbit were unsuccessful. I am still missing the device and the $[redacted].35 I paid. I am looking for either a full refund or a new Fitbit Charge 4 Fitness Tracker with all the included accessories.

I recently purchased a Versa 3 and successfully downloaded music using a premium Deezer account. However, after a month, I encountered issues trying to add a new playlist. Despite going through troubleshooting steps and speaking with a Fitbit chat advocate, the problem persists after a month. I attempted to unlink and relink my Deezer account, but encountered an error message after successfully activating it on the Fitbit website. Even after resetting the watch, I have been unable to resolve the problem for a whole month. Many Fitbit community members seem to be facing the same issue with pairing the watch to Deezer to load music. The watch's Deezer app shows "No music" prompting me to go to media settings, but I cannot load music without successfully pairing the watch with Deezer.

I want Fitbit to understand my dissatisfaction with the current product offerings. I have been a loyal user of FitBit Zips but lost my last one easily as it fell off my pocket. I prefer a simple step and distance tracker that does not require wrist placement for accuracy, unlike heart rate and sleep tracking features. It would be great if Fitbit could bring back the Zip at an affordable price. I have seen them on resale sites for high prices. The Inspire, though suggested, is too large for me to clip on my bra securely. After a decade of using FitBit products, I may be looking elsewhere. I hope my feedback reaches you properly. Thank you. Mary C.

Hello, I have been using the Versa 2 for a year now. However, the vibration function of the watch has not been working for the past two days. I have tried restarting the watch multiple times, deleted and re-added it in the app, reinstalled the app, and even reset the watch to factory settings, but unfortunately, none of these steps have fixed the issue. The vibration setting is on "normal" in the settings, and even when I select "strong," the watch does not vibrate at all. Since I use it as an alarm and frequently rely on the timer, this is quite frustrating. Can this be repaired, and what are the options available to resolve this problem? Thank you in advance. Best regards, Cindy E.

Good morning, I'm Mervyn from Kyabram, Victoria, Australia. I encountered an issue with my Fitbit app a few days ago. When I tried to log in after a period of inactivity, it stated I had the wrong password. Despite being confident in my password, it prompted me to reset it via email. However, the problem arose when I realized my email is misspelled within the app as "kyabramlocksmitgs" instead of "kyabramlocksmiths." This means I am unable to receive their email for the password reset. I urgently need to correct the spelling to regain access. Your assistance would be greatly appreciated. Thank you. - Mervyn

I am seeking assistance from a US-based FITBIT representative regarding an issue I encountered after receiving incorrect information from an international call center. Despite being informed that I could return my Charge 4 due to problems, upon visiting the provided link, I discovered I could only return the device or receive a 50% discount on a new one. When I tried to use the discount code for a Charge 5 and it didn't work, I contacted customer service. The representative informed me that the Charge 5 did not qualify for the discount and said I could request a refund once I receive the product. However, after further discussion, the agent mentioned the return of the Charge 4 was not addressed during the conversation. When I requested to speak with a supervisor or an English-speaking agent based in the US, my requests were denied. I am hoping to resolve this matter by speaking with a FITBIT agent in the US who can assist me more effectively.

I have a Fitbit Charge 3 that is 2 years old. The screen brightness is very poor; there are only two settings in the options, Auto and Normal. Even on Auto, the screen is barely visible, and on Normal, it can only be seen in a dark room. I can only see the watch face when in bed when I don't need it. My partner has the same watch, and his is very bright, visible even from a distance. Mine used to be like that too, but now it's too dim to see properly. I've tried changing watch faces in the app and checked forum help pages, but nothing has fixed the issue. Could you please help me figure out if or how I can make the screen visible again? Thank you, Julie

My Fitbit Sense adjusted to UK time but did not switch back to Spanish mainland time upon my return. Even after the recent time change, it's still displaying UK time. My mobile phone shows the right time. I attempted to follow instructions to fix it by locating the gear icon on the dashboard, but I am unable to find it. Assistance with this issue would be greatly appreciated. Thank you.

I am extremely disappointed with this product. In August [redacted], I returned a recalled Fitbit. I have been waiting for over three months to receive either my original Fitbit back, a replacement, or a refund. The company has continuously brushed me off despite my numerous phone calls seeking support. Every time I call, I am told the same story that my case will be escalated, and I will be updated in a couple of days, but nothing ever happens. This experience has led me to question the quality of these supposedly great products and the customer support that comes with them. If I didn't rely so much on this for my business, I would have switched to an Apple product by now. In conclusion, I am requesting the immediate return of my Fitbit, a refund, or a new product. - S.A.