FedEx Customer Service Issues

Good morning, I encountered an issue with the scheduled delivery of my order on Monday, August 23rd, at around 3:30 PM. My name is Mark Brown, residing at [redacted] 6th Street #72. The tracking number for my order is [redacted]31. Upon checking the delivery status around 5 PM, I was informed that the driver allegedly attempted delivery at 3:09 PM, which is inaccurate. At approximately 3:05 PM, I was at the door conversing with my wife when I noticed the FedEx driver approaching from the parking lot. The driver did not stop in front of my building or make any delivery attempt, continuing to drive past without notifying us. It seems there might be a dishonest employee at FedEx providing false information as this has occurred multiple times, resulting in delays. I hope the driver can ensure a successful delivery tomorrow, as I have paid a $75.00 delivery fee. Thank you, Mark & Vickie Brown.

I'm deeply disappointed with the recent shipment experience I had. Originally scheduled for delivery on Saturday, August 21st, [redacted], the package didn't arrive because of a "Delivery exception - Future delivery requested". Despite me waiting at 10:14 AM, the driver didn't attempt to deliver, and I never heard any notification. I contacted the Braselton, Georgia distribution center to request a second delivery attempt due to this error. The representative agreed that it shouldn't have happened. Today, on August 24th, [redacted], at 1:07 PM, the package was left on my porch without any notification again. The box was damaged with holes. The distribution center didn't call back as promised after getting in touch with the Braselton distribution center contractor, and the package, which was due on August 23rd, didn't arrive. I had to adjust my schedule to ensure I was present for the delivery, reflecting a lack of professionalism and coordination on FedEx's part. If given the choice, I would avoid using FedEx services for my future shipments.

We have submitted our request via email twice and spoken with a customer service representative once, yet the mistakes continue to occur repeatedly. Despite requesting a vacation delay on four occasions, the deliveries are consistently being attempted when we are away, even though there are individuals present at the correct address willing to sign for the packages. We have explicitly specified the correct delivery address as "Court," not "Avenue." It is baffling that such a large organization is struggling to rectify this simple issue. Additionally, the scheduled delivery may be at risk of leaving the country if delivery is attempted at the wrong location.

The package was delivered today between 9:25-9:30 a.m. as part of the Overnight Shipment - Monthly service. However, there was no signature requirement, and it was not handed directly to me, which was concerning as it contained prescription medication. The package was left in an open area, leaving it vulnerable to theft. The driver did not contact me before leaving the package. Given that this is a daily medication, I worry about future parcels being mishandled. I request to speak with someone over the phone who can ensure proper delivery in the future to avoid such incidents.

I recently made a purchase on Wish for items totaling $[redacted].00 with an international order. However, the package with tracking number [redacted][redacted]31 that was supposedly delivered on Wednesday, 8-18-21, never arrived. Despite being home when the package was said to be dropped off on the front porch with the front door open, there was no delivery made. It is frustrating that when I tried to report the issue, I was told that the shipper needed to file the claim. Even though FEDEX claims it was delivered, Wish refuses to assist with a refund or filing a claim. The delivery, if it happened, was not at the correct location. It seems like I am at a loss with both sides not providing assistance, leaving me without the items or a refund. The delivery address was [redacted] Academy Way, Rocky Mount, NC [redacted]. I am uncertain of how to resolve this situation.

I have encountered the issue of FedEx delivery drivers repeatedly failing to follow my delivery instructions. Despite specifying in the Delivery Manager to drop off packages at my door, they consistently leave them near the road, far from my house. Other delivery companies like UPS and Amazon have no trouble following instructions to deliver at the door. Unfortunately, reporting this to FedEx is challenging due to their limited options and the difficulty in reaching a representative over the phone. The Delivery Manager tool is insufficient in addressing these issues, especially since we can't fully write out our instructions. I believe that FedEx needs significant improvement in this area, as it's frustrating to have inconsistent delivery practices based on the driver of the day.

Hello, I wanted to share an experience I had with Ollie today. Our delivery, which included frozen dog food, was scheduled for today, Saturday, August 28. When the FedEx driver arrived around 4:30 pm, I approached the unmarked truck to receive it, but the driver did not acknowledge me or attempt to deliver the package. Later, I discovered the tracking information falsely claimed the package was delivered at 9:44 pm, even though I was outside with my dog at that time and no delivery was made. The delivery receipt also lacked an address. I urgently need this package for my dog's food and would appreciate help in locating it. I'm disappointed by the service provided and uncertain why the driver neglected to deliver it. Your assistance in resolving this matter promptly is greatly appreciated.

I recently sent a FedEx package with newborn baby clothes, a Walmart gift card, and a greeting card valued over $[redacted]. Despite FedEx stating it was delivered, my family never received it. The claim was denied, stating it was delivered to the correct address. I believe it was left at the wrong location since the delivery and my receipt address do not match. Despite escalating the issue to a supervisor, the denial was upheld. As a first-time FedEx user, I expected more guidance on proper mailing procedures. I am seeking full reimbursement for the package contents, including mailing costs, and wish for my family to be compensated for the distress of not receiving the essential items for the baby.

I placed an order for a sofa on WalMart.com on August 22, and it was shipped by Walmart. One box arrived on August 27, missing the large rectangular back support cushions. Despite contacting Walmart and FedEx, no resolution has been reached. Walmart suggested replacing the sofa or refunding $40 for the missing cushions, but neither options are satisfactory. I've been unsuccessful in obtaining any helpful information such as warehouse addresses for Walmart or FedEx facilities. I suspect the missing cushions may have been left at the Walmart warehouse, a FedEx facility, or on a FedEx truck. We've been using pillows temporarily, but we greatly prefer to receive the missing back cushions we originally purchased. I've invested hours into resolving this issue with no progress. Any advice would be appreciated. Thank you!

I recently received a package with tracking number [redacted]82, which required a signature. Despite being asleep when it arrived at 10:13 AM, I later discovered it on my front steps with the tracking indicating it was signed for by me, Roger Cole. This has happened for the second time. Previously, a package containing a handgun was left on my neighbor's porch, attributed to me signing for it when I had not. I attempted to report this on the FedEx website to no avail. Concerned about future missed deliveries or incorrect attributions, I urge for this issue to be resolved promptly before it happens again. This repeated misdelivery and false signing under my name must cease, as it undermines the reliability of FedEx services for me.

Hello, I am shocked by my recent experience with FedEx. After paying the tax fee for my iPhone 12 Pro Max delivery, I received an email from [redacted] assuring me of a morning delivery that never arrived. Subsequent messages revealed issues with their vehicle and requests for additional funds totaling $40 for various reasons. Despite having already paid over $[redacted] in iTunes and Google gift cards for previous deliveries, I am now faced with delays and escalating costs. While trying to verify the FedEx account, I discovered that all employees should have "[redacted]" in their emails, adding to my frustration as my item has not reached me yet. As a young parent, this situation is becoming overwhelming, and I feel like my limited resources are being taken advantage of.

I had a delivery today at 4:23, left across the street again! Our driveway, clearly marked #[redacted] with an arrow pointing to it on the mailbox, led to our neighbor finding the ripped-open box on her porch. She informed me that only an 18" antique glass hummingbird bowl and the itemized packing list remained in the box. I hold FedEx responsible for the missing contents. This is not the first time this has happened, and I hope to see this resolved quickly. The recipient is Shannon Morris at [redacted] Waldroup Rd., Eros, LA [redacted]. The tracking number is 7[redacted] [redacted]. Please contact me at 1-[redacted] at your earliest convenience to discuss a resolution.

I've been eagerly anticipating a package since September 4th. The tracking information shows that it reached my city on the 7th and was supposed to be delivered on the 8th. However, the current status mentions that delivery is pending, possibly delayed, with no estimated date provided. I am concerned about the whereabouts of my package and wish to understand the next steps in case it's lost. Whom should I contact to initiate a refund process?

I have noticed that one of your drivers in Marietta, GA consistently leaves packages at the garage door instead of the front door. He typically stops at the end of the short driveway, quickly places the package by the garage, and then departs. Most other drivers leave packages at the front door. As we do not drive often, having packages left in this way makes them vulnerable to porch pirates and can get wet from the rain, as our Ring notification does not cover the garage doors. Could you kindly request the driver to leave packages at the front door instead? It is only a short distance to the right of the garage. Tracking number: 2[redacted] [redacted]

I have noticed a consistent issue with one of your drivers in Marietta, GA. This driver frequently leaves packages at my garage door instead of the front door, unlike all the other drivers. Given that we rarely use our driveway, this poses a risk of theft by porch pirates and exposure to the elements. Our Ring notification system does not cover the garage doors, so it's important for packages to be left at the front door, which is only a short distance away. I kindly request that you remind this driver to deliver packages to the front door for security and weather protection. Tracking number: 2[redacted] [redacted] Address: [redacted] Hampton Oaks Bend, Marietta, GA [redacted] Sender: Gravity Defyer Fulfillment Center [redacted] Glenoaks Blvd, Pacoima, CA [redacted]

I received an email notification stating that my package had been delivered. As soon as I read it, I rushed to my door to collect it, but to my dismay, there was nothing there. The sudden panic of someone potentially taking the package before I could get to it was overwhelming. I couldn't find a way to contact the company regarding the missing delivery. Fortunately, just 5 minutes later, the package arrived, but the stress it caused should be avoided for others. The tracking number for my order is [redacted]07.

I recently received a package with tracking number [redacted]96 that was left at my doorstep. The delivery person hurried back to their truck, causing the box to fall apart and spill. The liquid turned out to be from a Lysol bottle, but there were also five gallons of bleach inside that could have caused more damage. I believe the delivery person should have handled the situation more responsibly. This experience has made me concerned, especially for potential future deliveries. FedEX has always been reliable, but I hope this feedback helps improve service standards. Thank you for addressing this issue with your employees.

Good Day, I wanted to share a query/complaint regarding White Sands Delivery, Inc. in Riverview, Florida. I was unable to contact them directly, so I'm sharing this concern here instead of creating accounts on other platforms: Is it company policy for your drivers in marked FedEx trucks to play excessively loud music while making deliveries? Today, around 5:11 p.m. on Brenton Leaf Drive in Ruskin, a driver played rap music with explicit lyrics loudly. Regardless of the content, this drew unwanted attention in the neighborhood. Please remind your staff to be considerate, especially in residential areas. Thank you for your attention to this matter. I appreciate you taking the time to read this.

To whom it may concern, I am writing to address a concerning situation with a package I am expecting. As per the FedEx tracking information, the package was initially scheduled for delivery on Thursday, September 2nd, [redacted]. However, on Monday, September 6th, there was a discrepancy in the delivery attempt status. Although a FedEx driver appeared at my location as per the tracking details, delivery was not completed. Upon contacting Customer Service, I was informed that the package was not delivered due to a holiday restriction, yet the driver still appeared at my residence. Subsequently, the delivery date changed numerous times, causing confusion. As of September 8th, the status remains as "Delayed" with no scheduled delivery date, causing significant frustration. I seek clarification on the current status of the delivery and whether it will be fulfilled soon. If not, I may need to escalate the matter further. Your prompt attention to this issue is greatly appreciated. Thank you for your assistance, [Initials] Update: September 9th, [redacted] - 3:34 p.m. (Pacific Time) - Status remains unchanged with no scheduled delivery date.

Tracking number [redacted]08 indicates that the package was initially sent from Ooltewah, TN, on Tuesday, Sep-07. It departed the FedEx facility in Bethpage, NY, at 5:39 am on Thursday, Sep-09 and was delivered at 2:26 pm on the same day. The delivery address should have been 2 Executive Court, Smithtown, NY. However, the package has not been received, even after checking with neighbors. Upon reviewing the home security cameras, there is no evidence of the delivery being made. Kindly, have the driver's GPS checked to verify if the package was delivered to a nearby location for further investigation.