FedEx Customer Service Issues

Today, Sunday, March 7, [redacted], a FedEx delivery was made around 4:25 pm Central Time. The driver, a white male unfamiliar to me, placed a package on the back of my truck. There was also a black female passenger in the U-Haul rental van. I questioned if the truck bed was the appropriate location for the delivery, and she mentioned concerns about a dog. I assured her there was no dog and requested packages be left on the covered front porch as usual. She explained the driver was in training and unaware of the correct procedure. This incident seems careless as minimal effort was made to deliver the package appropriately. It's concerning that if I hadn't intervened, the package could have gone unnoticed. I urge FedEx to train their drivers thoroughly on proper delivery practices.

I had a delivery scheduled between 8AM to 12PM, requiring me to be at home. Despite living in an apartment complex, the FedEx truck passed by without stopping at my door. When the driver finally appeared at my door without knocking, I was already outside. After contacting FedEx, I was assured the package would be re-delivered by 3PM the same day. However, the online tracking still indicated that no one was home even after 5PM, with instructions to wait until the next day. Frustrated by the lack of proper communication and service, I called again only to have the call abruptly disconnected. The inconsistency and inefficiency in the delivery process have left me feeling disregarded and undervalued as a customer, particularly when the package was something time-sensitive like what Citibank deemed important.

I placed an order with Motherhood and paid for expedited shipping. The package reached a hub in New Jersey on Friday, 3/5/[redacted]. Even though I was promised delivery on the same day, I received an email stating a delay until 3/10/[redacted]. However, the package still hasn't left New Jersey. I am frustrated and expect what I paid for, including a refund for the expedited service. I refuse to contact the vendor as suggested by Fed Ex, as the issue lies with their service, not the vendor. I demand a manager reach out to me promptly, as I will not be an easy customer to deal with. I am considering using social media to share my dissatisfaction with Fed Ex. While I acknowledge weather conditions may have impacted delivery, I hold Fed Ex accountable and expect prompt resolution, rather than negligence. Please call me to address this issue seriously.

Our delivery person seems to be confused with the addresses. My address is [redacted] Scarlett Lane, and the package should actually be delivered to [redacted] Taylor Road. The addresses are different, and this mix-up needs to be corrected promptly. Please have the delivery person return to pick up the package left on my front deck and ensure it gets delivered to the correct address. This is happening in South Knoxville, Tennessee [redacted].

On Wednesday, 3/10/[redacted], the Fed-ex driver failed to pick up our company's scheduled parcel, claiming our clinic was closed at 6:08pm (CST). This is incorrect as we were operating until 7:30pm (CST) with visible signs of activity. Despite our well-lit exterior and unlocked doors, the driver did not enter the building. The parcel was placed at the front desk at 4:21pm (CST). Concerns have arisen regarding this incident, necessitating further clarification from the driver to prevent a recurrence. The incident, involving lab sample shipment with Conf# MGCA175, is critical as it could have impacted patient care. Clarification is needed to address the driver's actions and ensure such oversights are avoided in the future.

I purchased a budget-friendly smartphone from a company based in New Jersey. The business uses Fedex with a "signature required" policy for deliveries. I live in a remote area in Idaho, far away in the mountains, where Fedex doesn't drive up to my house. Instead, they usually leave packages in a delivery box I've set up at the bottom of my [redacted] ft. driveway for times when the road isn't accessible. As I can't be at the box all day, waiting for the delivery and the driver to sign for it, they end up returning it to the sender in New Jersey. Despite contacting Fedex to remove the signature requirement, I was told only the shipper could do so, which apparently isn't an option. I can monitor for the Fedex vehicle and go down to the box once the delivery is made, ensuring no security concerns, but unfortunately, I can't reach the driver at the base of my road. Your assistance is greatly appreciated. Thank you.

Yesterday, I encountered a "delivery exception" with FedEx. At around 10:00 am, I observed a FedEx truck pass my home, make a U-turn at the dead end, and drive away. Despite my address number being clearly displayed on the right side of my mobile home like all the others in the park, the driver couldn't locate it. I promptly called the [redacted] number and spoke with a representative. She initially said the delivery was scheduled for 3:00 pm but later changed it to 4:00 pm during our conversation, which was difficult to understand due to her accent. After a few more calls, the recorded message kept saying my package was out for delivery. However, minutes after 4:00 pm, I received a notification of a "delivery exception." Upon calling again, different representatives gave conflicting times of a delivery attempt at 12:33 pm or 1:33 pm. This situation was frustrating, and I believe my ex-husband, who used to work for FedEx, would have handled it more professionally. My tracking number is [redacted]22, and I can be reached at [redacted].

We have encountered repeated issues with FedX delivery drivers failing to bring packages to our doorstep due to our driveway being [redacted] feet away from the mailbox. Deliveries are either not made or are left at the bottom of the driveway or in the trash container, which is unacceptable. Other carriers like UPS and USPS have no trouble delivering to our door. A critical fresh produce delivery is expected tomorrow and must be brought directly to our door. Previous incidents include a package nearly covered in dirt from city digging and almost being mistaken for trash collection. Shipments from HomeChef were also missed multiple times. If future orders continue to be assigned to FedX, we may need to seek alternative delivery services.

Tracking number [redacted]00 I originally shipped the item on Feb 23, and today is March 17. There was only one delivery attempt on Feb 27 when I was at work. I redirected the package to a local store to avoid needing to be at home for a signature. Despite multiple calls to FedEx, the situation remains unresolved. One representative mentioned the barcode was damaged, a new label was printed, and it would be sent out the following day - that was five days ago. Now they claim it was handed over to a third party without providing additional details. The FedEx app shows "delivery by end of day" and "Schedule delivery pending" perpetually. Attempted to file a "package not received" claim online, but the tracking number page keeps refreshing when entering the correct number copied from the FedEx site. I am dissatisfied with the lack of progress and desire either the package or a replacement.

I recently received a package valued at approximately $[redacted] which was left outside my gate on the ground by your delivery driver. Given the rural area I reside in, there is a concern that animals or weather conditions could damage the items left there. In the past, fragile deliveries were placed on the wall, at risk of being blown away by wind or damaged by rain. I have a courtyard where packages can safely be left instead. Despite showing the driver how to access the courtyard, there has been no improvement in the delivery location. It would be greatly appreciated if future deliveries could be deposited in the courtyard to prevent any mishaps. My address is [redacted] Cottonwood Wash Rd., Pima, Arizona [redacted].

I recently had a package delivered to the wrong address on Sunday, 3/14/21, at our old house, which we sold last August. I anticipated this issue when I received the delivery tracking email. I contacted the new homeowner who kindly declined the delivery. However, on 3/15/21, a neighbor informed me that the FedEx driver tossed the package over the fence into the back yard and left. I have reached out to FedEx customer service to lodge a complaint, but they require the shipper's approval for rerouting the package before addressing my complaint. This seems unrelated to the issue of the misplaced delivery. Any assistance in resolving this matter and retrieving my package would be greatly appreciated.

On March 5, [redacted], FedEx Ground failed to pick up the second package of two, which was accompanying the first package. I contacted the shipper on March 18, [redacted], who then reached out to FedEx, resulting in the package being picked up on the same day. Both FedEx and the shipper sent me tracking notifications, indicating a delivery date of March 20, [redacted]. Despite it being March 23, [redacted], the package has not arrived. Upon contacting FedEx once more, they blamed the shipper, even though FedEx had possession of the package. When I contacted the shipper, they mentioned FedEx did not provide the updated information they needed. FedEx refused to provide me with facility details for self-pickup. The package is now showing an estimated delivery date as unavailable, with the status being delivery pending. The shipper has refunded $80.00 due to the distress caused by the delay of the important package that should have been delivered together with the first package.

FedEx drivers consistently leave packages at the street instead of delivering them to my door. I was told by one driver it's due to a small bridge, even though other large vehicles have no trouble crossing. When I contacted customer service, the representative was unhelpful, and my request to speak to a supervisor was ignored. How can I reach the local supervisor to address this ongoing issue? Despite purchasing a parcel box for the street, it was blown into our pond during windy weather, rendering it unusable. With packages at risk of being stolen, lost, or damaged due to this delivery problem, it's a growing concern for us.

Tracking number #[redacted]10 is currently lost in transit, and I have reported it to FedEx for tracing. It has been a week since the expected delivery date, and I rely on mail order regularly. Both UPS and USPS usually provide excellent service, but I continuously encounter issues with FedEx. They frequently fail to deliver packages and sometimes falsely mark them as delivered, leading to a frustrating process of proving non-receipt to the seller. This recurring problem with FedEx echoes complaints I've heard from customers during my time working at the post office, and it seems to be specific to a particular driver or route segment.

I recently placed an order for plants from the Four Seasons Nursery catalog based in Bloomington, IL. I live in New Boston, TX, near Texarkana. I reside about 3 miles south of New Boston, in a remote area where my front porch is not easily visible to passing cars. Due to my hearing impairment and needing a walker, I requested for the plants to be left on my front porch. Despite being at home most days, I missed a package delivery from FedEx after trips to the beauty shop, grocery store, and visiting a friend. The delivery person attempted delivery multiple times but eventually took the package back to the depot. I am disappointed as I usually receive other packages without any issues. I informed FedEx about being available for delivery today, but I did not receive any response. I worry about the plants being left unattended and potentially damaged. Sincerely, Frances Fox [redacted] CR [redacted], New Boston, TX [redacted]

Recently, a FedEx driver damaged the gate to my horse farm. I have submitted the form and photos to Patrick Whelihan, along with several personal emails, but have not received any updates on my claim. The gate repair is crucial for the safety and security of our horses, and I am concerned about FedEx's lack of response to the issue. I am disappointed by their apparent avoidance of responsibility in this matter. Thank you, Blythe

I am requesting a refund for Order [redacted][redacted] with Job Number [redacted][redacted] due to the very poor printing quality of the materials received. None of the letters are sharp, and the uploaded graphic has an outline that was not present in the Staples cards. Additionally, the green field appears to be damaged. I utilized the pre-filled text template and only modified it with my own details. It seems that the issue lies on your end. I have made seven phone calls trying to resolve this matter, only to find out that I need to contact the FedEx Office support team, which is currently closed. I recommend reviewing all my calls to understand the urgent need for better training. The confirmation phone number's customer service option (2) is consistently busy. Considering my experience, I find it hard to consider using FedEx online printing services again in the near future.

FedEx online printing services have failed me. The quality of my business cards from order number [redacted][redacted] and Job Number [redacted][redacted] is abysmal. The letters are not crisp, there is an outline on my graphic that wasn't on my previous cards from Staples, and there are flaws in the green field. I utilized the text template provided, only adjusting with my details. It is clear the fault lies with FedEx. Despite numerous calls, I only discovered that I needed to contact the FedEx office support team; however, they are currently closed. I believe a review of all my calls will highlight the urgent need for better training. The CS option (2) on the confirmation number is constantly busy. I doubt I will use FedEx online printing services again anytime soon. Thankfully, I saved the text forms to my clipboard since the website failed to save updates to the problem.

I recently received the FedEx online template business cards I ordered and found the quality to be unacceptable. The printing was poor as none of the letters were crisp, there was an outline on my uploaded graphic that wasn't present on my Staples cards, and the green field had marks on it. When trying to resolve this issue, I made several phone calls and realized I needed to contact the FedEx office support team, which was unfortunately closed by then. I recommend reviewing the call recordings to see the need for improved training as the CS option on the confirmation number was always busy. To make this right, I am requesting a pre-paid return label, a refund for this order, and a discount on my replacement order with either a shipping upgrade option or in-store pickup. It's important to verify the quality before mailing it out in the future.

I received a package that was meant for [redacted] Pitaya, but it was delivered to my address at [redacted] Dahlia. Despite my efforts to contact your customer service through phone and online, I have been unable to resolve this issue. The delivery person likely made a mistake, but the lack of assistance is frustrating.