Fanatics Customer Service Issues

Dear Customer Service, I am writing to inquire about the status of my recent order placed on 11/25/[redacted]. Shortly after placing the order, I realized it was not the correct item for my brother, and I contacted your customer service to attempt to cancel or change the order within 30 minutes. I was advised to place a new order and return the original one upon receipt. However, when I sent back the package, the post office did not provide a tracking number. I called your support line and spoke to a representative who mentioned that a refund would be processed about 10 days after receiving the return. It has now been over three weeks, and I have yet to receive the refund for the amount of $65.43. Unfortunately, I did not create an account during the initial purchase, and therefore do not have an account or order number. The total amounts involved were $65.43 for the returned item and $49.95 for the new one. I kindly request your assistance in expediting the refund process. Thank you for your attention to this matter. Sincerely, Debbie Anderson

I have an order with Fanatics from Dec 4, [redacted], and received a 40% coupon due to a delayed delivery. However, the coupon provided does not work. Today, I was reimbursed and would like to place a new order using the 40% discount coupon. Email Received from Fanatics: Dear [Initials], We regret to inform you that we are unable to deliver your order on time due to various challenges caused by the global pandemic. As a token of our apology for the delays, we are offering you a 40% discount on your next purchase with us, up to £[redacted]. Use the coupon code provided below during checkout to apply the discount automatically. [Redacted] If you encounter any further issues, please refer to our online help desk for assistance. We sincerely apologize for any inconvenience caused and appreciate your patience and loyalty as a valued fan. Sincerely, Fan Services and Support [Site Name]

On December 11, I placed an order and paid via Visa for a jacket with order # [redacted]-[redacted] from Fanatics. Their estimated delivery date was December 29. However, on December 23, I received an email saying they received a return from me, which was inaccurate as I never returned any item. Upon contacting customer service, I was informed of a unilateral error on Fanatics’ part with no stock available for the jacket I ordered. They generated ticket # [redacted] on December 23, but there has been no follow-up communication. Despite receiving a coupon code, the jacket is out of stock and holiday pricing has ended. Additionally, I incurred a $9.32 loss due to the exchange rate during the refund process. I am disappointed with this experience and hope for a proper resolution while still wanting to shop at Fanatics in the future.

I bought the Los Angeles Dodgers Majestic Authentic Collection On-Field 3/4 Sleeve Batting Practice Jersey in Royal/White on December 27, [redacted]. I returned the item on December 30, [redacted], opting for an E-Card refund. The return status shows that the refund was processed on January 4, [redacted]. However, I have not received any email regarding the refund details, E-Card, or store credit. It has been 13 days since the refund was issued, which exceeds the 2-7 business days timeframe mentioned on the website. I have tried contacting customer service via chat multiple times, but they are always unavailable. When calling 1 [redacted], every option to speak to a representative disconnects after two rings.

Re: Order Number: 21-6[redacted] I recently returned a product using the provided return label in its original condition but encountered an issue when trying to exchange sizes. Though I prefer a credit issued directly to my credit card, if this is your policy, I will abide. I am disappointed as I rely on accurate sizing and prefer companies that credit the original payment method. I am still awaiting the promised email containing the credit, and the delay is concerning me. D. Geloff [redacted] [redacted] [redacted] Woodbine Ave Syracuse, NY [redacted] I called [redacted] yesterday, but was faced with an extensive 1-hour wait and opted for a return call. Unfortunately, I never received one.

Subject: Issue with San Francisco Giants Gold Glove Single Baseball Logo Display Case Dear Steiner, I recently received the San Francisco Giants Gold Glove Single Baseball Logo Display Case, and unfortunately, the outer case arrived damaged. Although the inside base has some minor scratches, I believe the ball will cover them. Could you please send a replacement plexiglass cover with the Giants logo? I have purchased an expensive autographed ball that is set to arrive tomorrow, and I would greatly appreciate it if you could expedite this request. I am willing to provide a photo of the damage if needed, but I wanted to mention that the shipping box appeared undamaged, and the packaging seemed secure. Dealing with this issue has been quite inconvenient for me. Thank you for your understanding. Best regards, Pat Mattos

Subject: Urgent Request for Refund on Order#[redacted]-[redacted] Hello, I am writing about my recent order, Order#[redacted]-[redacted]. This email marks my 11th attempt to contact you. I am in urgent need of a full refund. Confusion arose as one representative stated my parcel was delivered while another insists it was not. To clarify, I have not received the package and am now seeking a refund promptly. Colisprive, the French delivery company, informed me via email that my parcel was placed in my mailbox this morning. Regrettably, upon checking, the parcel was nowhere to be found, thus confirming non-delivery. Contacting colis privé confirmed their system status of delivery, although nothing was physically received on my end. Despite the correct address, the package has failed to be delivered, leaving me with no other recourse but to request a refund. I purchased the jersey on December 25th for a birthday gift, which is now well past due. I am adamant about not losing [redacted] euros in this transaction. While I recognize this issue might not directly stem from your company, I unyieldingly seek a full reimbursement. At your earliest convenience, kindly guide me through the process of obtaining a refund. Thank you for your understanding and prompt attention to this matter. Warm regards, Ashley Mendez Lavigne

I am experiencing issues with my order from Fanatics for F1 merchandise. Despite the assurance of a reputable brand like F1, my order has not been received even though it's been over 2 months since I placed it. The website shows that it's delivered, but I never received anything. Trying to contact them has proven challenging. The bot is unhelpful, the support email seems nonexistent, and the live chat has been inaccessible for weeks. The phone number isn't an option for me as I am not a native English speaker. My order number is 21-6[redacted] placed on 15.12.[redacted]. It consisted of 2 t-shirts and a mask (Product #: [redacted]5, Product #: [redacted]9, Product #: [redacted]7). Initially, I received a thank you email followed by a notification of a delay in the mask's shipment, which I accepted. The t-shirts were supposed to arrive on 29.12, the mask on 7.1.[redacted]. Since then, I only received a feedback email on 21.1. I paid via credit card ending in [redacted], totaling 71.87 GBP, and the order was shipped to Czech Republic. Any assistance would be appreciated.

Hello, my name is Alicia Dunn. I accidentally placed three orders on March 4, [redacted], but I only intended to make one order that I received on Saturday, March 6th. I noticed the additional orders when checking my card transactions and would like to cancel order number [redacted]-[redacted], which amounts to $[redacted].00. I request a refund for this order. If there are any other pending orders under my name, such as order numbers [redacted]-[redacted] and 21-6[redacted], I would like to cancel those as well. The orders are not due to ship until March 16th, and I hope to resolve this issue before then. I appreciate the quality, styles, and fit of the items I did receive. Please contact me at my cell phone number [redacted]. I look forward to hearing back from a Customer Service Representative soon. Thank you. Sincerely, Alicia Dunn

I placed an order with order # [redacted]-[redacted] for a shirt on March 4th. Fanatics.com sent an email on the 5th saying the shirt was "on its way" and would arrive by March 9th. Today is the 23rd and I still haven't received it. Despite the availability shown on the website, there have been delays. My friend ordered the same shirt and got it in 5 days, living just one city away. I wanted this as a birthday gift for my wife, but it looks like that won't happen. Instead of sending me emails about more deals, I would like to cancel my order and stop receiving future emails. I am disappointed with this experience and will not be using Fanatics.com in the future. Thank you.

Hello Fanatics, I am a Korean user of Topps Digital Bunt currently residing in South Korea and have spent over $4 million in the past six months. Congratulations on acquiring the license for MLB sports cards. I am reaching out because I am concerned about the potential loss of value for my Topps cards. Collecting and trading digital MLB cards brought me great joy, and I know many other Topps Bunt users who have heavily invested in this hobby like me. It would benefit Fanatics to retain these dedicated users. I kindly request that you consider allowing the trading of released Topps digital cards to maintain their value and continue trading within the Fanatics platform. This is not to imply that Topps cards are more valuable than any future Fanatics releases, but rather to ensure that heavy Topps users can transition seamlessly and be among the best users of Fanatics. I sincerely hope that Fanatics can address these concerns and prevent disappointment within the digital sports card community. Thank you.

Hello, I am reaching out regarding my NFL account experience with your company. I signed up for a one-week trial but encountered issues with the NFL app on both my phone and television. Consequently, I did not continue using the account. When I attempted to cancel, it had passed the deadline, and I was charged the full $99.99. I am hoping you can review my account for a potential refund, even if it is just a partial reimbursement. You can reach me at my email, [redacted] I tried to cancel the subscription on the same day I signed up but must have missed the correct process. Although I contacted NFL app customer service, they advised me to discuss this matter with you as they do not handle refund claims.

Hi, I wanted to bring to your attention an issue with an item missing from my recent order. Order number [redacted]-[redacted] placed on 8-28-[redacted]. Specifically, the "Seattle Kraken Fanatics Branded Authentic Personalized T-Shirt - Deep Sea Blue Size M" was not included in the delivery. I appreciate the refund made to my Credit Card due to the loss. I believe that exceptional customer service involves replacing the missing item at no additional cost, as most companies would do in similar situations. I am willing to cover the refunded amount for the sake of receiving the product I initially ordered. This may seem like a small matter, but I have high expectations for the level of service a reputable company like yours should provide its customers. I hope to hear back soon with a resolution. Thank you for your attention to this matter. Best, E.

I am disappointed to see that the first part of my order has been marked as delivered, but I have not received it yet. My order number is [redacted]-[redacted]. It seems FedEx might have made an error in delivery. I urge Fanatics to consider using a more reliable delivery service. I am still waiting for the remaining two parts of my order and concerned about their delivery status. If this issue is not resolved promptly, I may have to consider stopping the payment to Fanatics. The lack of customer service availability is frustrating, and dealing with a virtual assistant has not been helpful. I hope Fanatics can address these issues and improve their customer service as their monopoly expands.

My order # [redacted]-[redacted] supposedly arrived via FedEx on Wednesday, October 13th, but it never did. FedEx won't assist because their driver claims delivery without requiring a signature. I have a Ring Video system showing no delivery at that time. It's frustrating to lose $[redacted] on the order and a gift for my son. I'm eager to receive my items but hitting dead ends with FedEx. I understand the challenges due to short staffing and appreciate everyone's efforts. I hope we can resolve this smoothly. I feel overlooked in this process and just want my paid order without further setbacks. Thank you for your assistance, Lucas Goebel

Order # [redacted]-[redacted] I am writing to clarify that I will only be returning the Green Bay Packer Nike Women's Nickname Tri Blend Performance Crop Shirt for $29.99, not the Tote Bag for $33.99. I had initially planned to return both items but have changed my mind. I have mailed the return label today but wanted to inform you of this change before the return is processed. I will be keeping the FOCO Tote Bag and expect a refund only for the shirt. I apologize for any confusion and appreciate your assistance in this matter. Thank you. Sincerely, Margaret R. [redacted] Whiskey Preserve Cir. #[redacted] Fort Myers, FL [redacted]

Fanatics.com recently canceled two of my orders and restricted my account. According to Fanatics executives, the reason for the cancellations was a failure to verify my billing information. They have instructed me to contact their Fan Protection Department to resolve this. Despite being a loyal customer since [redacted] with no previous issues, I encountered this problem. I typically use PayPal for payments without any issues. When attempting to reach the provided contact number, +1-[redacted], I faced difficulty. Subsequently, I made a call (20th attempt) to the same number to verify my information, but the person on the line indicated it was the wrong number. It's frustrating when I am willing to make a purchase, but they seem unwilling to accept my payment. I hope for a resolution soon. Thank you, Andrey Z.

Order # [redacted]-[redacted] was placed for a MS State XL Polo Shirt in Grey by mistake, instead of the desired White shirt. Upon realizing the error, a call was made to customer service on 11-25-[redacted] at 13:08:12 and connected with Trevenia through the Chat line. It was communicated that the order needed correction to a White shirt or to be cancelled if White was unavailable. Assurance was given at 13:15:16 that the White shirt was in stock, and the request was made for shipment in White at 13:16:48. A message from the system confirmed the assistance provided at 13:17:04. Unfortunately, the Grey shirt was dispatched, leading to the inconvenience of needing to return it for a refund due to the service department's oversight. Sincerely, Wheeler W. Pulliam.

I want to purchase a Wayne State sweatshirt, but encountered an issue during checkout stating it doesn't ship to Canada. Can this be resolved for the Cyber Monday discount? I need to ensure the order wasn't processed. My details are: Rose C., phone: [redacted]. I am interested in the Men's Champion Heathered Gray Wayne State Warriors Reverse Weave Fleece Crewneck Sweatshirt in Small but willing to consider a Medium if available.

I have two orders scheduled to be delivered by LaserShip. I would like to request a refund for the expedited shipping charges I paid for, as it was supposed to be delivered by December 13th. Please address this matter promptly. The orders are under the names Brian S. and Nicole S. I have had issues with LaserShip deliveries in the past and would like this to be resolved promptly. Thank you.