Facebook Customer Service Issues

Hello, I have been banned twice from Facebook due to bullying related to my posts in the "Days of Our Lives" group. The character I was discussing, Hope Brady, is fictional and portrayed by actress Kristian Alfonso. Despite this, my posts were removed, and I was banned for 24 hours each time. I find it unfair to be penalized for engaging with a fictional character when other groups on Facebook engage in harmful behavior towards real individuals without consequence. I hope my situation can be reviewed, as my interactions were harmless and directed towards a fictional character. Thank you for considering my case.

Yesterday, I attempted to log into my account which grants me access to my clients' pages, Business Manager, and Ad Manager on Facebook. Unfortunately, I encountered a message saying my account was restricted and I needed to follow certain steps to regain access. I completed all the verifications requested by Facebook, from liked pages to admin permissions, but after waiting 5-10 minutes, the screen continued to load without progress. I repeated the process around 30 times today using different devices and networks, but the issue persists. I made sure to verify my friends, used my birthdate (even though it's incorrect on the account), and uploaded my ID photo, but I have yet to find a solution despite spending hours on this. I am in urgent need of a resolution.

Dear Facebook Team, It has been approximately three weeks since I eagerly submitted my identification to regain access to my disabled account on your platform. Despite multiple attempts to log in and subsequent responses requiring proof of identity, I still haven't received any updates. I am anxious to return to using my Facebook account, especially considering my recent return after a previous issue with my password. All I am seeking is assistance in resetting my password and having my account reactivated. I have diligently followed your instructions and submitted my driver's license as proof of identity as requested. I kindly request an update on the status of my account reactivation. This marks my second attempt to address this issue, having already submitted my ID twice. I appreciate your prompt attention to this matter. Thank you, Pam

Hi, I recently experienced an unfortunate incident where my phone was run over by a car, leaving it completely destroyed. Due to this unforeseen circumstance, I had to create a new email address, which is now [redacted] My previous email account, [redacted], was compromised and inaccessible, which has caused me trouble in accessing my Facebook account. The Facebook account is linked to my old email and phone number, which are no longer in my possession. I understand that you deal with numerous requests like this daily, and I sincerely apologize for any inconvenience. To regain access to my Facebook account, I would greatly appreciate any assistance in resetting my password and linking it to my new email, [redacted], and my current phone number, [redacted]. For additional verification, my wife's email is [redacted] My previous phone number associated with my Facebook account was [redacted]. Creating a new Facebook account is not ideal for me as all my contacts are on Messenger, which is vital for my business. Your help in resolving this issue would be immensely appreciated. Thank you so much for your assistance. 🙏

I have a suggestion for Facebook. In [redacted], I misinformed someone about their son and later realized my mistake. It has been bothering me ever since. I think it would be beneficial to have a platform where people can confess or apologize anonymously. I don't need any credit for the idea, but it would be great if Mr. Z could consider it. If possible, could Facebook help me convey my apology to the person I misinformed? I apologize if this sounds strange, feel free to disregard my message if needed. Thank you.

Our Facebook business manager was recently disabled: [redacted][redacted]. I believe there may have been an error. Zeeky is a rapidly growing brand in the U.S., based in Los Angeles and with a fulfillment center in Utah. We have numerous satisfied customers and a 4.7-star product rating. Orders are shipped within 24 hours, and we offer a 90-Day Money Back Guarantee with hassle-free returns. We strive to maintain quality in our ads with high ratings in various categories. FB advertising is vital to our small business of 6 employees. Kindly inform us of the reason for the account restriction promptly. We are committed to complying with FB policies. Please reconsider reinstating our account. Any non-compliant ads will be promptly removed, and we will ensure strict adherence to all policies. I am available for further clarification over the phone. Best regards, JH [phone number redacted]

Hello, last week my business page, IdeelArt, was unpublished due to a violation of Facebook's Community Standards on spam. I appealed the decision promptly and expressed my willingness to correct any errors and have the page reinstated. I was informed that my page was under review but days passed without any resolution. I followed up with Facebook support two days ago to inquire about the delay in republishing my page. However, yesterday the page vanished completely, unlike before when it was simply unpublished. Now, when accessing the business manager's pages section, it indicates that "IdeelArt doesn't have any Pages yet." I recently received a notification mentioning the display of my primary country location on IdeelArt. This situation is very distressing as the page has been offline for a week, affecting my art gallery business focused on abstract art with [redacted] followers and running two advertising campaigns. While I am based in Paris and not very active on the page, it has been managed by someone in Serbia for the past few years. Your prompt assistance in resolving this issue is greatly appreciated. Thank you, Christelle Thomas, CEO of IdeelArt.com

My brother Jeremy Smith recently passed away in a car accident. His ex-girlfriend has changed his password and has taken over his Facebook account, deleting our shared memories. I urgently need help to shut down his Facebook as she continues to send friend requests and is causing distress during this difficult time. She has no right to be on his account, and I have proof of his passing with the obituary. I hope someone can assist in resolving this issue promptly. Thank you for your help.

I originally set up my Facebook account before Gmail was widely used. Consequently, my Facebook is linked to an email address that is not my primary one. Despite suggestions to change my email on Facebook, the issue is a bit more complex. In [redacted], for a laugh, I created an account using my Gmail under my friend's name after he deleted his Facebook. Regrettably, he reported the account, resulting in a ban. As a result, I cannot access the account to remove it, but my Gmail is still associated with it. With my main email server shutting down soon, I need assistance deleting the old account tied to my Gmail so I can link it to my current Facebook account.

I'm new to Facebook and recently created a private group named "Trixie's Treasures" to sell costume jewelry, hats, and gloves. I'm unsure if I set it up correctly. 1. Did I provide an email address for potential buyers to reach me? 2. Can they respond to posts in the comments or through Messenger? 3. Should notifications be on or off for people to contact me? 4. I aimed to protect my privacy while still allowing buyers to contact me. Did I do this right? 5. If I invite a public group to "Trixie's Treasures," will I lose my privacy? I appreciate your help. Thank you.

I recently created my account with my real name, Sue Dehm. I had previously asked to disable two other accounts due to my ex stalking and hacking them. To avoid unwanted notifications on my phone, I used a separate email for this new account. Despite facing challenges with my ex, including involving the police and owning a weapon for protection, I simply use Facebook to stay in touch with my close friends and engage in some pages passively. Surprisingly, after a short break from the platform, I found my account disabled for allegedly violating community standards. I provided my military dependent ID for verification, but my account was removed without further notice. I'm puzzled about the reason behind this sudden action as I have been cautious and transparent about my intentions. Could it be related to the Pagan and health-related pages I follow? Regardless, I seek clarity and assistance to regain access to my account. Thank you for your attention. Sincerely, Sue Dehm

Good evening, I am Abraham Imowo Tom, with the Facebook username "Abraham Imowo". Last week, I discovered my Facebook account was hacked, but managed to recover it. However, today I found out it was hacked again, with my phone number updated to "[redacted]3", despite originally having "[redacted]8" and later "[redacted]5". I fear the scammer may have made more changes. Please assist me with this issue promptly. Thank you for your help and support. You can reach me at "[redacted]".

My Facebook pages "Get Fit Over 40" and "Unofficial: Get Fit Over 40" were taken over by an unknown person, who used the name Jori Collins, on Sunday, October 20, [redacted], at 5 pm. Initially, I was able to message this individual for a few days, but then they disabled messaging. Both pages contain clear historical photo evidence of my ownership, even though they were not officially registered as business entities. It is evident that these pages rightfully belong to me. The hacker, who went by the name RI Mallen, invited me to be an "adjuster" on the Get Fit Over 40 page on Wednesday, October 23, [redacted], around 2:00. I am seeking to regain control and administration of both of these pages.

I am looking to promote my website, attract more customers, and send messages with my website link on Messenger. Even though my page is active, my URL www.broosis.com has been blocked. This has been going on for over two weeks, and despite numerous requests for a review, the issue persists. I have been a long-time user of Facebook and have never faced this problem before. My campaigns are still running, but I cannot share my website link due to the block. I believe my page is not spam and has not violated any community standards. I kindly ask for assistance in unblocking my URL so I can continue promoting my website to clients without any issues.

I am experiencing issues with promoting my website, www.broosis.com, on Facebook. Despite my page being active, the URL has been blocked. This has affected my ability to send messages to customers and share the link. I have not breached any community standards and have been unable to resolve this for over two weeks. I have requested a review, yet the problem persists. It is hindering my ability to communicate with clients effectively and promote my business. Please assist in unblocking the URL as it is not spam. Thank you for your help.

I recently switched from a Huawei Honor 8 to a Samsung Galaxy A70. On my old phone, I had a two-step verification app for Facebook. Now, with the new phone, I can't locate the app and can't access my Facebook account. I've attempted to reset my password without success as it keeps prompting me for the two-step verification code. Unfortunately, I don't have any other devices linked to my Facebook account. How can I regain access to my Facebook account?

Dear Sir, Recently, I received a message about suspicious activity on my account and was asked to upload a photo of myself for verification. I want to confirm that there has been no unusual activity, and I have complied with the request by submitting my photo. I am a genuine user and can provide additional information, like a copy of my passport, if needed. My account is linked to important company pages crucial for my work, but most importantly, I use Facebook to stay in touch with my children when I travel for business. Maintaining contact with them is vital to me due to my divorced and remarried status. I am puzzled by the account blockage, as I have done nothing wrong. I am willing to provide documents such as my passport, driver's license, and proof of address upon request. Please urgently unblock my account to ensure uninterrupted communication with my children. Thank you. Rana S. A. +90 [redacted]

Subject: Urgent: Facebook Account Blocked Dear Support Team, I received a notification today regarding suspicious activity on my account, and I promptly uploaded a photo of myself as requested. I want to clarify that there has been no unauthorized use of my account. I am willing to provide additional verification if needed, such as my passport or driver's license. My Facebook account is crucial for both personal and professional reasons. It is how my children reach me when I am away on business trips, and it also connects to important company pages. Ensuring my account is active is vital. I am reaching out to request the urgent unblocking of my account, as the disruption is affecting my ability to stay in touch with my children and manage my work responsibilities. Please address this matter promptly. Thank you for your assistance in resolving this issue promptly. Regards, Rana S. Amir

I have encountered a similar situation twice now after responding to Facebook adverts and making purchases from the sites advertised. Unfortunately, both times I did not receive the items as they turned out to be fraudulent. I am questioning whether Facebook holds any responsibility for allowing these misleading adverts on their platform. It is concerning that there may not be proper vetting procedures in place to prevent others from falling victim to these scams. Although I have been able to recover my funds by using a credit card, I am worried about other users facing the same issue. It is crucial for Facebook to address the presence of these deceptive websites and adverts on their platform to protect its users from being defrauded. I urge Facebook to take action and cease the circulation of these dubious advertisements.

Hello, I am reaching out for assistance with my disabled account. I am looking to appeal the decision in order to regain access, as I have many personal photos, especially of my children, uploaded there. While I understand that my business page may have been a factor in the account's disablement, I have refrained from posting any more items related to graded bags or [redacted] gold following a warning. Despite this, my account remains disabled. I have attempted to remove posts from my Facebook page and even delete the business account entirely, but I cannot locate the delete option. The 'Dazzle N Sparkle' business page is disposable to me, but the personal content under my personal account 'Ira Maira' is invaluable. Your attention to this matter is greatly appreciated. My email associated with the account is [redacted], username is Ira Maira, and I reside in Singapore. Thank you for your help.