Facebook Customer Service Issues

A few days ago, I was unexpectedly signed out of my Facebook account without any explanation. When attempting to log back in, I received an error message stating my password was incorrect. I proceeded to try to reset my password, but instead of being directed to the password reset page, I was instructed that if I no longer had access to the email linked to my account, I could change it after logging in. Despite managing to reset my password at some point, I kept encountering the same "incorrect password" message. As a security measure, I submitted my identification to Facebook due to suspecting my account was compromised. However, it has been several days, and I have not received any feedback regarding my inquiry. Each time I attempt to reset my password, I find myself going in circles as the option to reset the password is not made available.

Hello, I am a member of the band C.H.E.W. We encountered a situation a few years ago when another band with a similar name threatened us with legal action. They trademarked the name similar to ours, which led us to adopt C.H.E.W as an acronym. However, we are now facing an issue on Facebook where we cannot list our band name correctly in event headings. Previously, we could edit the name when we were Co-Hosts, but this is no longer the case. The other band is understandably frustrated, and we are seeking a solution to prevent any further problems. Based on Facebook's event page rules, special characters are only permitted for acronyms. As we are preparing for a month-long tour, prompt resolution is crucial. Thank you for your assistance in helping us address this matter.

I closed my account back in [redacted], and someone is still attempting to access it using my old cell phone number. I have no desire to reopen my account, especially since that number is no longer active. I refuse to provide personal information just to stop this. This situation is frustrating and reminds me why I left Facebook in [redacted]. I need help to prevent this person from trying to hack into my old account so it can be permanently closed like before. The redacted year and numbers may come across as offensive, but it's just about when I deleted my profile. It seems unreasonable to ask for personal details to address an issue with a deactivated account. Facebook, please close my account completely as I did years ago.

Hello everyone, Around a month ago, I was informed that my page posts cannot be shared or tagged due to a message stating that the content goes against Community Standards. This is happening on my page, Trance Oz, which is dedicated to providing information to the Australian Community interested in the Trance Music Scene. We share upcoming events, DJ updates, photos, videos, and Livestreams. I've invested money in boosting ads and increasing the page's following, so I am eager to have this issue resolved promptly, especially with several events scheduled before Christmas. Additionally, I've noticed that I cannot upload a photo album on this page, although the option is available on my other page. Any assistance you could provide would be greatly appreciated.

I am having difficulty accessing my Facebook account as someone attempted to hack it from a different device using Chrome in the USA around 1-2am today. This was not me, and I do not support logging in from other devices on my Facebook account. Now, the issue I face is that I cannot log in since the mobile number I had used for verification is no longer in use. Can you please assist me with an alternative solution so I can regain access to my Facebook account? I have provided my contact mobile number and email address for your reference. I kindly ask to restrict access to other users and devices for the time being. Mobile Number: [redacted] Email: [redacted] Thank you in advance. Sneha C.

My ex has made unauthorized changes to my account, including changing my password, locking the account, deleting my friends list, and removing my photos. I am unable to recover my account due to these alterations. The individual responsible is Russell Docteur Jr., who has admitted to hacking other accounts as well. I had to create a new email address, [redacted], and change my phone number to [redacted], listed under the name Shelby Cole for safety reasons related to domestic violence and stalking. It is vital for me to retrieve my photos, especially the one of my daughter, as they hold significant sentimental value. Your assistance in this matter would be greatly appreciated. Thank you for your help in resolving this distressing situation.

Hello, I am reaching out regarding a report about my Facebook account and a post I made. I am aware that I advertised the sale of cigarettes, and I understand my mistake. My husband, who works offshore, bought cigarettes in bulk but decided to quit smoking and wanted to sell the remaining boxes. I acknowledge I violated trademark rights and I apologize. Had I known beforehand, I wouldn't have done it. I run a legitimate business selling celebration cakes through my Facebook account. Clients contact me for orders and details. After the report, my account, including the business page, got disabled. I wonder if there's a way to resolve this issue. I express my sincere apology and assure this won't happen again. I contacted the reporting company, explaining my business connection. They mentioned only Facebook can unblock my account. Struggling to reach Facebook, I urgently need to know the status of my account for my business. The loss of my business page and customers is a crisis. Clarification from Facebook is crucial for my next steps. Can you advise on this matter? Thank you, S.C.

I registered my Facebook account with a Yahoo email address ending in @yahoo.com, which has since changed to @yahoo.com.vn. I forgot my Facebook password and attempted to recover it using the @yahoo.com email, but now I only have access to @yahoo.com.vn. Facebook confirmation emails are still being sent to the old @yahoo.com address, which I can no longer receive. After testing with Gmail, I can confirm that only the @yahoo.com.vn address is functional. Please update my Facebook email from [redacted] to [redacted] or send the confirmation code to the new address. As I can only receive codes via email or phone, and I've lost my phone, I am unable to access my Facebook account. Simply adding '.vn' to the Yahoo email will resolve the issue.

I recently experienced some suspicious log-ins on my Facebook account under the name Pitiphat Wuthinapawat. After resetting my password, the issue persisted. Upon investigating the IP address, I discovered it belonged to AVAST Software s.r.o. in Czech Republic, also appearing in Bangkok where I reside. This raised concerns as I encountered around 10 suspicious log-ins within two days, most recently on 10 Oct [redacted], prompting multiple password resets. Despite my efforts, Facebook disabled my account, citing a violation of their terms. They requested my ID for verification but did not resolve the issue. The message I received stated my account was permanently lost due to non-compliance with their terms, referencing safety concerns on the platform. I believe there has been a misunderstanding, and I am eager to have my account reinstated to reconnect with my friends.

Hello, my name is Jyn L. I recently encountered an issue with my Facebook account which was hacked two nights ago. I have been using this account for over a decade. Unfortunately, the hacker changed the login email and password, and even removed my phone number. As a result, I no longer have access to the associated email. Despite trying to use my trusted contacts, I seem to have encountered an error message stating "you are trying too often, please try again later." I created a new account, but now I am unable to use it due to security restrictions until the problem is resolved. I am eager to regain access to my original account which holds valuable memories of friends, some of whom are no longer with us, and precious moments with my children. Any assistance would be greatly appreciated. Thank you.

My account, 'Gunther Mangelschots,' was disabled after being asked to upload an ID with no explanation later on. As I reflect, I realized a potential reason for this. Recently, I discovered unauthorized access to my Google Drive, which contained personal login information shared with my ex-girlfriend years ago. Taking immediate action, I revoked access and updated my login credentials. I am now seeking assistance to regain access to my Facebook account. Unfortunately, contacting Facebook directly has proven challenging. Any guidance on how to proceed to recover my profile would be greatly appreciated. Thank you.

I keep experiencing issues with being blocked from Facebook. Despite what I post not appearing extreme to me, I get blocked for community standards violations due to reports from other users. Even when similar content is posted by others, my account remains suspended for 30 days without verification. I've tried the review option multiple times with no success. Considering reaching out to Facebook directly to resolve this, as I believe the reports might be unfounded. It's frustrating not having my posts validated before being blocked, especially when it seems others post more extreme content without consequences. The reporting system feels unfair, as individuals can report for various reasons, even if the content isn't genuinely violating any rules. I hope to have my account unblocked soon.

I am seeking assistance to report a scammer I encountered on Facebook named Dibas Nath. Initially connecting on messenger, he later shifted communication to Hangout as "Doctor David Walter." He claimed to be a widowed American army doctor specialized in Orthopaedics working for the UN in Syria. Mentioning a tragic past and seeking a relationship, he proposed transferring $[redacted],[redacted] to my account. After being deceived out of £[redacted], my bank intervened, identifying it as a scam and involving the police. Please take action against him on your platform. His reported email is [redacted] Your support is valued. Thank you.

Please read the letter I sent to Ekart courier company regarding an issue with my recent COD purchase. Dear Sir, I kindly request your attention to docket no. ITQC[redacted]. Today, I received my order; however, the company personnel have deceived me by not sending the correct product as per my order (Fashion Hub, as registered on your Facebook page). Upon opening the courier, I attempted to contact them, but they neither answer my calls nor respond to my messages. Therefore, I urge you to refund my money and retrieve the courier packet from me since I made this purchase on COD basis. Your prompt response on this matter is greatly appreciated.

Hello, I am reaching out because on October 4th, I was unexpectedly logged out of both my Instagram and Facebook accounts. These profiles are crucial for me to stay connected with friends and family. Unfortunately, I suspect my accounts were wrongfully targeted, resulting in their suspension. It has been incredibly distressing not being able to access these platforms that are integral to my daily communication. I assure you that I have not violated any terms of service. I am eager to comply with any necessary steps to resolve this issue and regain access to my accounts. Your assistance in restoring my accounts would bring me immense relief. Instagram Username: @owen_ Email linked to Instagram: [redacted] Facebook Phone Number: +[redacted]8 Full Name: Owen G. I can provide a photo of my passport upon request. Thank you.

Hello, A few days ago, I logged out of Facebook and now I can't remember my password to log back in. I've been trying to reset it, but the code that is supposed to be sent to my email hasn't arrived. I tried many times to access my account, and after two days, I finally received several codes by email. I was able to set a new password, but now I'm receiving a message that my account has been temporarily blocked. I've been attempting to log in multiple times over the last two days. This morning, when I tried again, Facebook sent me a code to my phone, but I didn't see a prompt to enter it. Maybe because the code didn't come through, or due to my repeated attempts, my account got blocked. Please assist me with this issue. Thank you, Osman

Hello, I am a Spa business owner in Seattle with a 3-year establishment and a good reputation on Facebook. I have been advertising on Facebook since the beginning without any issues. Recently, I hired a new marketing agency to help with ads, but they have been submitting ads that do not comply with Facebook's policies. I have already terminated their services and removed their access. I am seeking guidance on how to restore my account's good standing with Facebook as advertising is crucial for my small local business. I have a track record of compliant advertising, and I will be more vigilant when choosing future agencies to work with. Thank you.

I encountered difficulty resetting my Facebook password due to an issue with my phone number being linked to a business account. Consequently, I had to rely on trusted contacts to receive codes to regain access. Following the instructions, I changed the email address associated with my account but did not receive the expected confirmation email to proceed. Despite multiple attempts over a few days, including re-entering the codes from my contacts, I received a message indicating that I was trying too often without further guidance on how to proceed.

Hello, I accessed my Facebook account an hour ago, and now, for unknown reasons, it has been banned, and I am being asked for a security check. The issue is that I am currently traveling and no longer use the phone number linked to my account. I'm unable to reach out to my friends for the code or use Facebook Messenger to contact them. I prefer not to send my passport or ID for verification, and I do not have a driver's license. It seems unnecessary to have a security check suddenly after many years of using the account. I urgently need access to my account. Thank you, Knobel P. P.S. I understand that this email address is different from the one associated with my account.

I am experiencing difficulties posting links to my business page, 3N Scents, and my Scentsy website. Even in Messenger, I am unable to share the links. Despite being encouraged to promote my business on Facebook, I am restricted from posting essential links to my site and parties. My website is: MaryNell.Scentsy.us I offer Scentsy warmers, wax, and various products. I have reached out multiple times for assistance but haven't received a resolution. Kindly address this matter for me.