Facebook Customer Service Issues

My boyfriend hacked my Facebook account and posted an inappropriate video that has caused my account to be disabled. I am worried about losing 11 years of precious photos of my children. Despite appealing and providing identification, I still cannot access my account. I typically log in using my mobile phone number as I can't recall my email password. I fear my profile may have been permanently deleted.

My business account was hacked, and a substantial amount of money was taken via PayPal. I have used Facebook Advertising with minimal spending in the past. Unapproved purchases from Vietnam have occurred, which I did not authorize. If I had not caught these transactions, the financial loss could have been significant. I have gathered screenshots as evidence to support my case, and I am seeking a full refund for the unauthorized charges.

I’m facing an issue with accessing my Facebook account. When I tried to reset my password due to forgetfulness, a new account was seemingly created by the mobile app. Now there are two accounts under my name, with the one containing my picture being the accurate one and the other without a picture being a duplicate. I am frustrated by this situation. The platform is requesting friends to assist in confirming my identity, but the listed friends include my deceased parents and three other old friends whom I've lost touch with. Unfortunately, this seems to be the only method available for confirming my identity.

Hello, I am FAISAL MUHAMMAD MALIK, and my Facebook account bears the same name. Unfortunately, I have forgotten the password to log in. The email address ([redacted]) linked to my account is outdated, and I am unable to recall the password. Moreover, the phone number I had provided ([redacted]8) has not been in use since [redacted], making it impossible to retrieve any verification codes sent to it. I tried the recovery process by requesting codes from three trusted friends, but even after inputting the codes, I am still unable to regain access to my Facebook account. I fear that someone may be attempting to tamper with my account. Please assist me in resolving this issue as I urgently need access to my Facebook account.

In [redacted], a former staff member created a Facebook page for our day nursery. We no longer have access to that page and have created a new one. However, the old page still appears when searching on Facebook. Is there a way to delete the old page even though we don't have the email or password for it? Thank you.

Hello, my name is Andrada Resiga, and I am facing a significant issue that I am hoping to resolve with your assistance. I have had a Facebook account for at least 9 years, but I have not used it recently. It appears that my password was changed by someone, and now I am unable to sign in or reset it due to forgetting the password for my previous email address associated with the account ([redacted]). Recovering my Facebook account is crucial to me as it holds many cherished photos and memories. I appreciate your prompt attention to this matter. Thank you.

Last Wednesday, I received a notification from Facebook about a login attempt from Vietnam while I reside in Japan. I promptly reported this to Facebook and changed my password as advised. However, upon attempting to log in again later, I was unable to access my account with the new password. Concerned that my account may have been compromised, I urgently need assistance as my Facebook account is linked to my Instagram and business page named Lucky You in Kyoto, Japan. This page contains vital information such as credit card details and contact information that I cannot risk being accessed by unauthorized individuals. To regain access, I attempted to recover my account but faced a hurdle as I no longer have access to my email due to either a forgotten password or a potential hacking incident. Although I believe my phone number was associated with the account, using it for login verification has not been successful as Facebook seems to only provide options for email verification.

My account name is Da Mikele Illagio. I am the owner of Da Mikele Illagio Catering. For the past year and a half, we have been unable to locate our password. A former employee changed it, and we have lost access to our account since then. We are looking to promote our Instagram pages under #DaMikeleillagio and need assistance in reclaiming our password to begin advertising our business effectively. If you have any queries, feel free to reach out to me directly at [redacted].

Hello, I am Liam Allen. Unfortunately, I am unable to access my Facebook account created with my email address [redacted] as the password seems to have been changed. Additionally, I no longer have access to the email account as it has been closed. The phone numbers linked to the account are no longer valid. I can provide pictures of my passport and driver's license to verify my identity. Thank you for your assistance. - Liam Allen, born on 30/07/[redacted].

Dear Sir/Madam, I am writing to address an issue with my Facebook account. My name is Atiq Tajammal, and I used to be a Facebook user until my account was disabled. I was accessing Facebook through the embedded app on my Samsung S7 edge. Whenever I try to create a new account, all my previous accounts show up as deleted, preventing me from proceeding. It seems like Facebook is tracking my phone and blocking new accounts automatically. Upon checking the settings, I noticed that my phone was logged in London, even though I have never visited there. This has led me to wonder if Facebook is spying on me. As a disabled individual who is confined to my home, Facebook is my primary way to connect with the world and live independently. Without this platform, I feel isolated. I kindly request that my account be reinstated to its full functionality. Thank you for your attention to this matter. Best regards, Atiq Tajammal

Hello, my name is Paras Gupta. My Facebook account/page has been hacked and permanently disabled. I am not sure what happened, but I received a notification about the IP address access. When I tried to log in, I found it disabled. My page had a blue badge and 80,[redacted] followers. I am a social worker with upcoming events and elections in three months, and my Facebook page is crucial. Please advise on the process to help me regain access. The page is under the name Paras Gupta, and both my account and the page are disabled since I was the only admin.

Hello, I came across a Facebook user named Jaime Mcbribe who is selling cars and tractors. In order to secure a vehicle, they are requesting a £[redacted] deposit. Unfortunately, my husband traveled seven hours to purchase a tractor, only to discover that the person and address provided were fake. This individual has scammed seven people already. Their listings are on the website for tractors, Plant, and machine. I typically do not use Facebook, and this experience reinforces my reasons for that choice. Although we have already lost £[redacted], it is crucial to prevent this person from scamming others in the future and to have them barred from selling or engaging in any activities on Facebook. I would appreciate a prompt response. Regards, Mrs. S.

I operate a business on social media but unfortunately lost almost [redacted],[redacted] followers and the income associated with it due to my account being disabled unfairly. There was no prior warning, and the copyright strikes on my account were issued by someone else. Since I didn't have any other admins at the time of the disabling, I lost access to my pages and consequently, my business. If my account is to remain disabled, I simply request temporary access to add a family member as an admin to my pages to retain them. I have dedicated a lot of effort to my pages and it is crucial for me to regain access. I have been unable to communicate with anyone to resolve this issue. I am willing to pay any required fees or take any necessary steps, including legal action, to regain access to my Facebook pages. Sincerely, T. White

Subject: Privacy and Data Protection Issue with Unauthorized Credit Card Charge I am bringing to your attention an incident involving a privacy and data protection concern. On 9/10/[redacted], my credit card was charged EUR [redacted].00 by FACEBK ADS. I have not authorized any ad services on Facebook nor have I provided my credit card or personal information to them. This unauthorized transaction is clearly fraudulent. Despite informing my bank, they could only register a complaint. The incident occurred on 9/10/[redacted], resulting in a significant loss of EUR [redacted], which is a substantial portion of my savings. It is unacceptable for Facebook to charge my credit card without any prior notification or consent. To date, I have not received any communication from the Facebook team regarding this issue. I anticipate a prompt response and resolution. As recommended by Trading Standards, I am maintaining records of this case and prefer to correspond via this email address. Sincerely,

Dear Support Team, I am reaching out regarding an issue I am experiencing with Facebook's live video streaming feature. My Facebook account is under the name of Mohamed Bsaiti. In a particular Facebook group, I am unable to send a request to participate in live videos with the admin. Strangely, the admin does not receive my requests, while other members don't seem to face this issue. I would appreciate it if you could assist me in resolving this matter promptly. Thank you for your attention. Mohamed Bsaiti

Dear Sir/Madam, I am writing to address a concerning issue regarding privacy and data protection. On 9/10/[redacted], my credit card was charged EUR [redacted].00 by FACEBK ADS. I have not authorized any ads on Facebook or shared my credit card details on the platform. This unauthorized transaction is fraudulent. I have informed my bank about this, but they advised me to register a complaint. This incident has cost me EUR [redacted], which is a significant amount for me. It is unacceptable for Facebook to charge my credit card without my consent. I have not received any response from the Facebook team yet. I await a prompt reply to this matter. As per Trading Standards recommendations, I would like to document this case thoroughly; therefore, kindly respond to this email address. Yours faithfully, S.N. Email: [redacted]

Hello, my account seems to have been compromised. Facebook is not recognizing my email or phone number, indicating that they do not belong to any account. When attempting to send my identification, I am faced with the issue that my email address is no longer associated with an account. Furthermore, my account has been blocked due to multiple failed login attempts, preventing me from recovering the account. I am prepared to confirm my identity and provide my valid identification to resolve this matter. Thank you.

My previous account with [redacted] was hacked, including my old email [redacted] I received a text intended for a person named Egzon, which is the new name on the account since it was compromised. Two of my pages were lost, but my main one named 'Cracker Page' is still accessible. I have been attempting to contact support for assistance, and when I received a text from [redacted] this morning, I saw this as an opportunity to reach out. You can contact me via email at [redacted] Thank you.

I am being harassed on Facebook by a person who is sharing intimate photos and videos of me along with my full name. This individual is spreading false information about me and has blocked me to prevent me from responding. Please assist me in blocking this person from accessing Facebook. Their behavior is unacceptable, and they should not be allowed to continue using the platform in this harmful manner.

After responding to a lady's hate speech video where she was denouncing white people, I shared that my mother is biracial and disagreed with her views. I pointed out the danger in promoting hate and equated judging entire races as equally harmful. However, following this, I found that all the black individuals on the video reported my comment, viewing me as a traitor for not aligning with their stance. As a result, my page and messenger are now disabled. Anticipating this outcome, I took a full screenshot of the conversation, realizing that repercussions might follow.