Facebook Customer Service Issues

Hello, I wanted to share my experience of having my account disabled after posting an ad promoting a free registration for an Affiliate Marketing course. The ad highlighted the misconception that Affiliate Marketing is just about spamming links to make money, emphasizing the importance of learning and implementing it properly for success. The ad offered a free 'Affiliate Marketing Mastery' Video Course worth over $[redacted], aiming to provide knowledge to those genuinely interested in mastering Affiliate Marketing. The message focused on the belief that giving knowledge freely leads to greater rewards and encouraged new affiliates to enroll in the practical and beginner-friendly course to achieve financial independence in a few weeks.

My account has been hacked, and my name and all information were changed. I have completed all the necessary verification steps, including tests and identifying photos, but I am not receiving any confirmation codes for the new emails I am trying to add. I am unable to use the trusted contacts feature as I cannot access any contacts without my Facebook account. This account holds my kids' photos, and it's been with me for 8 years under the [redacted] before being changed to [redacted] I created a new email at [redacted], but I'm still unable to regain access. The security measures are not helping, and I'm at a loss. I need urgent assistance to regain control of my account, as the current situation is a nightmare.

On Friday evening while chatting online, my account unexpectedly logged out. After logging back in briefly, I logged out to sleep. The next morning, I discovered that my account was logged out and I couldn't access it due to an incorrect password issue. When I checked, I found my account active with a different name and profile picture. The person using it had deleted all my photos. Despite trying to contact them from another account, I have not received a response. My account is associated with the phone number [redacted]7 and a password of [redacted]3. The individual has changed the phone number, password, and my display name to "Richard Thomas". Their new number ends with 76. I kindly request assistance in regaining access to my original account.

Subject: Appeal to Reactivate Disabled Facebook Account I, Katrina Luya Tapucol, born on July 18, [redacted], am seeking assistance in reactivating my disabled Facebook account. Despite several attempts, I have been unable to upload my government ID directly on the platform. My account, under the name Katrina Luya Tapucol, has been an integral part of my online selling business for the past nine years. The account contains valuable memories spanning a decade, and important business conversations and files are stored there. The deactivation of my account has disrupted my online transactions, and I fear it may give the impression that I am inaccessible to potential customers. I kindly request a swift resolution to this matter. To support my appeal, I have included copies of my valid identification card, Birth Certificate, Police Clearance, and NBI Clearance. I appreciate your prompt attention to this issue. Thank you for your understanding. Sincerely, [Katrina L. T.]

Hello, my name is Leslie Taggart. After a recent funeral, I tried to share some important family photos with relatives on Facebook. However, my account got disabled for allegedly sending too many friend requests, which I did not do. I am unable to access my account, where I have cherished memories of my grandchildren and family. I tried to upload 80 pictures in batches but was limited to 30, so I tagged some family members to view them. It's sad that it took a funeral for us to connect as a family. I'm devastated by the account disablement without any warning. Today is my grandson's birthday, and I really need my account back. Can someone please help me resolve this issue? Thank you.

I recently got a new phone and need to log in to my Facebook app, but I cannot remember my password. I am still logged in on my old phone, but I know this is not a feasible solution. My Facebook account does not have my email address, only my mobile number. Unfortunately, when I try to recover my password on the forgotten password page, there is no option to receive a code on my mobile. I attempted to verify my identity by uploading my driver's license, but I could not proceed since my Facebook account is still active. When I entered an old password, it indicated that I changed it two years ago, but I cannot recall the updated password. Any suggestions would be greatly appreciated. Thank you.

I would like to express my gratitude to the platform for enforcing a 30-day posting restriction. As a Christian and a member of the military, I felt deeply offended by the continuous accusations of being labeled as "EVIL" by Walter Heussmann. This situation led to a heated discussion centered around the subject of sick children with cancer facing deportation and President Trump's decisions, which left me in tears and lingering pain from the portrayal of such heartbreaking scenarios. The persistent name-calling and harassment towards my religious beliefs and military service by continually being referred to as evil seriously affected me. The imposed posting break has surprisingly provided a much-needed break from the negativity present on Facebook. Many others share this sentiment. The time away offers a chance to connect more with real-life relationships and friends, almost like a vacation. Thank you for this opportunity. - Terrie Young

I, Kingjames Kp Dennis, also known as Jamie Dennis, created a Facebook account a decade ago using the old email address [redacted] I also believe [redacted] was connected to it. However, both of these email addresses are no longer accessible. In the past, my account was hacked a few times, but I managed to reset the password using the email [redacted], which is associated with the same Facebook account, and through my mobile device at [redacted]. Currently, I am locked out of both my messenger and Facebook accounts. When trying to access messenger, I received a message saying, “Your session has timed out or expired,” and then I discovered that my account was hacked and blocked. I attempted to verify my identity with a regular photo, which was deemed insufficient. I was then asked to provide a photo of my ID, which I did, but I did not receive a response. I suspect I may be a victim of identity theft. I assure you that I have not knowingly violated any community policies as I only share positive and conscious content. My current personal email is [redacted], and I would like to regain access to my Kingjames Kp Dennis Facebook account through my mobile device at [redacted] and the email address [redacted] Thank you.

I visited the Sprint store to inquire about updating my phone account. They informed me that I could receive the new iPhone XR for free with a new contract and phone number. However, I didn't anticipate the hassle with my Facebook account linked to my old phone number ([redacted]) for which I've forgotten the password. I'm willing to provide any necessary proof, such as a FaceTime call, phone call, Social Security number, or birth certificate, to verify my identity. My new phone number is [redacted]. I also need guidance on deleting old Facebook accounts I no longer have access to. Thank you for assisting me with this longstanding issue. I look forward to your prompt response. - Daniel C.

I contacted Facebook for help with my login issues but was informed that the service was no longer available, leaving me feeling frustrated. I recently got a new iPad and can't access my account because I don't remember the password I used years ago with a different email. After several attempts with Facebook and non-Facebook support, including providing my credit card details for a $5 charge, I was told to wait 24 hours to try again. When I didn't hear back, I sent my voter registration card to prove my identity, but still received no response. After reaching out to Facebook support multiple times, I was abruptly transferred to computer assistance and now find myself blocked out as they believed the issue was resolved. This entire experience has left me feeling overwhelmed and exasperated.

Hi, I currently have two-step verification enabled on my Facebook account, however, I am experiencing issues receiving the 6-digit code required to verify my account. I tried requesting a code via phone call, and even though I received one, the code provided doesn't seem to work. I have been attempting to contact Facebook regarding this matter, as I have not received any responses via email either. Despite filling out the form and submitting my government ID as proof, I have yet to hear back. Your help in resolving this matter would be greatly appreciated. Thank you!

After moving back to Florida, my phone stopped working. During that time, I didn't access Facebook, but my account was linked to my old number. I tried creating one or two new accounts to reconnect with friends and retrieve precious photos and personal information. Unfortunately, I couldn't log into my original account as I forgot the password and can't receive the verification code on my old phone number. Despite finding my old number, I'm stuck. I want to access my account without losing anything. One of the new accounts was shut down by Facebook for security reasons. I want to eliminate the unnecessary accounts and regain access to my true account. Please assist me in resolving this issue. My old email and number are [redacted], and my new email is [redacted].

I have encountered another hacking incident on my account. Previously, the hacker created an account under my name. This time, they have posted offensive content using my name. Despite changing my password and requesting a security code, the codes provided by Facebook via text and email were invalid. The code sent to my mobile ending in [redacted] did not work, and the one sent to my email at [redacted] was also rejected as invalid or expired. On my iPhone XR, I noticed a Windows PC on the security log, which is not mine. I am concerned that the hacker has taken control of my account, leading to my lockout. I need assistance from Facebook to secure my account and prevent this malicious hacker from troubling my friends. I am disappointed by this upsetting situation and seek a new code to be sent to the email address provided for account access.

My Facebook account, both personal and business, was hacked by someone who created a fraudulent page named M&H Solutions. They ran fake ads totaling over £[redacted] in a two-hour period. Upon discovering this, I immediately contacted Facebook, canceled my cards, and provided verification of my accounts and identification. Facebook acknowledged the breach and suspicious activity but has only sent generic replies to my messages, claiming that they have corrected the issue. However, I am still unable to add payment methods or use ads and boosts on my pages. This has been ongoing for six months, causing me to lose business opportunities. I need help restoring normal access to my account as none of this was my fault, and Facebook clearly failed to secure my account properly.

I set up my advertising account and started planning my ad on the first day. I targeted a product that doesn't involve credit or housing information. However, my ad account was disabled for supposedly violating the Advertising Policy. I reviewed the policy and am certain I didn't break any rules. This happened on the very first day of setting up my ads, which seemed strange and unfair as I hadn't even started running any ads before. The issue arose when I was changing my ad creatives on the first day of running ads. When I got to one of the duplicated ad sets, my account was disabled. Prior to that, my ads had been published and reviewed. I am confused and frustrated by this sudden action.

Hello, I currently have a Facebook account under my real name for business purposes. Recently, I created a separate account using my middle name, Lynn, as my last name and Farmer as my first name. I did this to enjoy playing Farmtown without my children or customers knowing. I have been using this account for a month without causing any issues. However, Facebook has now locked me out of the account. I am quite upset as I just wanted to pass the time playing the game without any interference. I am dealing with health issues like COPD and RA, and playing this game helps me relax. My real name is Rhonda B., and I am from Bel Air, Maryland. On Facebook, I am known as Primitive Stitches and Primitive Keepers, both of which are my businesses. Thank you for your understanding.

I woke up to new threats from individuals using aliases, MrGazz and Badriyana, who are actually Gary Vatavuk from Sydney, Australia, and my ex-girlfriend, Terri Spotts, currently in Florida, USA. I haven't had any contact with them after blocking and reporting them. Despite my previous struggles, I have never engaged in any illegal activities. I believe these threats are based on lies spread by my ex-girlfriend, and I want this harassment to stop. I'm considering reporting the messages to Facebook for further action. Kevin Altieri

My account for Heather Renee Newman was hacked. The hacker changed the email and removed my phone number, so I was locked out. I created a new profile but want access to my original account for the memories and baby pictures stored there. Someone is now using my old account to sell items online. The email on the hacked account was [redacted], and the phone number was [redacted], previously [redacted], which I no longer have. The [redacted] number is now disconnected. I can still access the email rexcarsonmommy15.hn and have a new email at heathernewman917@gmail.

About a week ago, my account was locked due to "suspicious activity" that Facebook believes was related to my VPN usage. The platform is requesting me to verify my phone number via SMS, but I no longer have access to that number. I searched Facebook's help page and followed the instructions under 'I can’t reset my Facebook password because I can't access the email or mobile phone number on my account.' I entered the email linked to my Facebook, reset my password, but it still requires me to verify my number. I have been unable to find any email address to contact Facebook regarding this issue despite multiple searches.

I recently encountered a security breach on my Facebook account. The hacker changed my password, privacy settings, and removed my phone number for access. Despite changing my password back, I'm still locked out due to the hacker adding two-factor authentication. I submitted my ID for verification and tried using trusted contacts and recognizing friends in photos, but all failed. I am desperate to recover my account with 9 years of memories, especially with deceased friends. Any assistance to regain access would be greatly appreciated. The situation has been extremely stressful, and I am unable to find a way to contact Facebook for help. I hope someone can offer support to resolve this issue promptly.