Facebook Customer Service Issues

Hello, I've had a Facebook account for around 8 years with about [redacted] followers. I work as a cam model and promote various accounts through my seductive and tasteful photos. Despite not posting fully nude images and being a BBW, my photos keep getting removed. The frustrating part is that other models can share posts with less clothing and more seductive images without any issues. They can even promote erotic and sexual shows, while my content is flagged without a clear explanation of how it violates Facebook's community guidelines. Facebook doesn't provide details on the specific content they remove, only stating it goes against standards. It's challenging to find someone to discuss these concerns with to gain a better understanding. I also encounter the same problems on Instagram. Any assistance in clarifying what's acceptable in my posts would be greatly appreciated. Thanks!

Hello, I have been struggling with an issue for quite some time now. I am unable to access my account despite repeatedly submitting my ID for verification. Each time, I receive a message saying that my photo is under review, and the following day my account is disabled. This seems to be a common issue affecting many users. I have completed the verification process, yet my account is consistently disabled whenever I attempt to log in. I am new to this platform and do not own multiple accounts. Despite my efforts, Facebook seems to mistake me for a robot, even when I create a new account using different credentials. I am concerned that someone may be falsely impersonating me, leading to these account restrictions. I am eager to resolve this frustrating situation, so I would appreciate your assistance in addressing this matter. Thank you for your help; I look forward to your response and a solution to this issue.

I deleted my account because I couldn't add likes anymore and had some other issues. I was upset for a while. Then I found out I could retrieve all my pictures dating back to [redacted]. I tried to recover my account with one day left, but it kept denying me access. When I indicated my account might have been hacked, I still couldn't log in. It said I broke the rules, which I didn't. I created a new account on 8/12/19 using my middle and last name. Now it's asking me to verify my picture. I just wanted to get my old pictures back and create a new account. My old account was under Bonnie Sue Giles Massey. I used [redacted], which is no longer active with Suddenlink. I am disappointed with this whole situation and can't believe I lost those pictures. My uploaded picture is me. I should have accessed my new email to open a new FB account, but I didn't realize that initially. Apologies for any confusion.

Dear Facebook, I recently received a 24-hour ban for posting a photo of artwork in my home. Even after challenging this decision twice, I remain banned. The art in question symbolizes the empowerment of women, so it is disheartening to be censored for it. This incident contrasts with Facebook's policy allowing art depicting nudity. Moreover, I faced threats from another user, where despite providing evidence, no action was taken. Yet, I get penalized for sharing art. It seems unfair and out of touch with current times. On another note, I have encountered issues with post scheduling in groups I manage, which remains unsolved after a year. It's frustrating as members don't face the same problem. It's disappointing that a platform as vast as yours lacks direct customer support options. Users should have a way to reach out for assistance. Please address these concerns promptly. Sincerely, Christine B.

I am seeking assistance regarding an old Facebook account linked to an ATT.net email address that I no longer have access to. After switching to Google, I lost track of the email. I can verify my ownership of the account with my California ID or by providing information about the friends associated with the account. Despite not recalling the password, I am unable to change the email associated with the account without it. The account has been inactive for several years and I am concerned about potentially embarrassing content being misconstrued by future employers. I am eager to have the account deleted before starting a new job.

I find it frustrating that your customer service page is named "GetHuman" when there are no actual humans available to assist. Additionally, the response I received after explaining my issue was confusing and unhelpful. Your company's extensive data collection practices, which encompass personal information ranging from faces and fingerprints to contacts and search histories, are concerning. The lack of customer support for technical issues is disappointing, given the vast resources your company possesses. It appears that a small group of powerful individuals behind the scenes ultimately control major social media platforms. The puppet figures presented to the public seem ill-equipped to address serious concerns. It's evident that true control lies with unseen, wealthy figures manipulating the system for their benefit. This state of affairs may persist for a limited time, but the reality is alarming.

Hello Facebook Support, I am having trouble accessing my Facebook account due to a reported violation. I believe the issue was unintentional and hope for a warning rather than permanent action. I received a message outlining the copyright infringement complaint related to a video I posted. I have reached out via email to Mr. Neil Yanto to apologize for sharing the video without permission, explaining my intent was to inform teachers about a financial program, not to claim ownership. I have also stated my willingness to comply and delete the post. As a teacher, I value your understanding and hope to resolve this issue promptly. Thank you, Richard J. Cabusas ================ Dear Facebook Team, I am aware of the violation and sincerely apologize. I request the opportunity to continue using my account and will promptly remove the disputed videos. I appreciate your attention to this matter. Thank you.

A fake profile of my friend messaged me saying hello. I responded, thinking it was my friend. Then he asked me if I heard about the domestic grant program. He suggested I look into it and sent me a name similar to his - Patrick123. He asked me to start by asking if I am on the list of winners. He congratulated me but said I needed to confirm my Facebook identity and provide details to collect my winnings. Although I was texting the fake person thinking it was my friend, he convinced me to provide my bank details and license to confirm my address to collect the winnings. Unfortunately, I realized too late and was locked out of my account. I couldn't find the email address or password associated with my account, and no emails from Facebook about changes. I feel tricked with the authorization process. I'm unsure how to get this hacker out of my account and reclaim my Facebook profile. What steps can I take to regain control of my account?

Hi, I experienced a security issue with my Facebook account on 8/12/19 due to a hack. After changing my password and implementing double verification, I faced an issue with Facebook requesting a photo verification. Despite doing so, I am currently unable to access my account and receive a message stating my account is under review since the photo submission on August 12. This is affecting my work and communication as an active Messenger user. I fear losing my photos, posts, and messages. I seek guidance on the duration and process of this verification to regain access promptly. Thank you, -Claire

To Facebook Support, I have observed that many Facebook groups are experiencing a common issue. Member activities are restricted with a message saying, "You can't post at this time. Please try again later." This limitation contradicts the platform's purpose for sharing content. Members are unable to add new friends due to these restrictions. Additionally, individuals from Mainland China seem to be infiltrating Facebook, potentially at the behest of the Chinese government, to disrupt and spread misinformation, influencing opinions in Hong Kong. It is crucial for Facebook to distinguish these individuals and prevent them from being exploited by the Communist Party. Given the current global scenario, China is no longer a viable market, with various international and American companies already pulling back, including Apple. Please, take action to prevent Facebook from being misused to harm Hong Kong. The infiltrating mainlanders are disrupting various groups, and urgent intervention is needed to support Hong Kong. S.O.S. Winnie

I'm Richard Wernick, and I have three accounts that I cannot access anymore. Two of them were hacked, and the hackers are contacting my friends pretending to be me. They claim I received $[redacted],[redacted] from the international monetary fund. They hack into a friend's account first, then send friend requests to appear legitimate. Once inside, they lure you with false promises of the money giveaway, asking for a $[redacted] processing fee. They even drop it to $[redacted] if you resist. They instruct you to buy a money card, send them the details, and request personal information, including your Facebook password. Once they have it, they lock you out of your account and start scamming your contacts. They targeted my wife today, but she knew it wasn't me as I was beside her. Please remove those three compromised accounts. Thank you, Richard Wernick.

Dear Sir, I am not a frequent user of Facebook, but my Instagram and PUBG accounts are linked to it. Recently, a friend sent me inappropriate content on WhatsApp, asking me to share it on Facebook Messenger. Although I hesitated, I blindly trusted my friend and started the process. However, I canceled it before the content was sent. Shortly after, my account was logged out automatically. When I confronted my friend, he revealed it was a prank. Since then, I have been unable to access my accounts linked to Facebook, including Instagram and PUBG. I am willing to pay for assistance in resolving this issue. I would greatly appreciate your help in restoring my accounts. Thank you in advance for your assistance.

A couple of weeks ago, while scrolling through Facebook, my app suddenly said the session had expired and logged me out. When I tried to log back in, it showed that my account was disabled without any explanation. I attempted to contact Facebook to update my old email to the new one so they could reach out to me, but I have not received a response. I had previously sent them photos of my ID to validate my real name as they had claimed it was fake. I believe my account was disabled again because they suspect it is under a false name. Old email: [redacted] New email: [redacted]

Hello, I am Tashrik Hasan. I recently faced an issue on Facebook where my account name "বিষ পিঁপড়ে" was flagged, and access was restricted. I understand and respect Facebook's policies for safety and have since provided my real name and submitted multiple documents including my photo and 5 ID cards for verification. Despite being a political activist running a page under my real name without infringing any community standards, my account remains inaccessible. Anastasia from Facebook has responded to me multiple times, and even after sending a copy of my national ID card, there has been no further communication from their end. I find this situation distressing as I have complied with all their requirements and have no violation reports on my account. I'm seeking assistance to resolve this matter as it is important for me to regain access to my account promptly. Your help in this regard would be greatly appreciated. Thank you, Tashrik Hasan

Hello, I recently faced a situation where someone gained control of my old Hotmail account, which I haven't used for a decade, and used it to take over my Facebook account. Despite my efforts, I couldn't unlink the old email from my Facebook. The person behind this changed the passwords for both accounts and set the password reset to go to the old email address. I've reached out to Facebook multiple times, even sending them my ID thrice, but they barely responded. They mentioned there were no issues with my account. Unfortunately, I still can't access or reset the password. Facebook's communication has ceased. Accessing the old Hotmail has been challenging due to its outdated recovery process. I've tried reaching out to old contacts, but the security questions demand details on the last emails which I can't recall from [redacted]. I'm anxious about the situation as the unauthorized user may access my other accounts using Facebook login. How can I prompt Facebook to assist in recovering my account?

I am experiencing two issues and would appreciate your assistance. Firstly, my old Facebook account seems to have been compromised by my ex who changed the password. I would like to regain access to this account, even though I can't recall the associated phone number or email address. Secondly, while trying to update the email and phone number on my current Facebook account, I got locked out during the process. I tried to delete my old number to add the new one, and it asked for verification on a new device. Since I don't have access to the old phone or device, I'm not sure how to proceed. Any help would be greatly appreciated as I'm concerned both accounts may be lost.

I need to report inappropriate behavior involving a man named Andrew Marsh who has been sending unwanted sexual content to a woman named Sharlene Krueger. Despite Sharlene's clear request to stop, he has continued and even threatened me when I intervened. This is taking place in St. Cloud, Minnesota. You can find the evidence on Sharlene's Facebook Messenger. My username is tleesletten on Facebook, and my name is Terry Sletten. I witnessed the harassment firsthand and am deeply concerned for Sharlene's safety. Andrew recently served a 9-year prison sentence, and his threats are serious. He must be held accountable to ensure the safety of others. Andrew has also made disturbing threats towards me if he is arrested. I believe Sharlene wants to pursue legal action for cyberstalking and harassment. Please investigate this matter and take down Andrew's Facebook account. For more details, contact me at [redacted] or [redacted] Thank you for your help.

Dear Sir or Madam, I am Abdullahi Salaad. Two days ago, my Facebook account, Abdullahi Salaad, was disabled. Facebook requested my documents, and I submitted my British Passport twice. However, I have not received any response from Facebook. I was not informed by email about my account being disabled. The contact emails on my Facebook account are [redacted] and [redacted], but I have not heard back from Facebook. Even though it said they would send an email shortly after I submitted my passport, I have not received anything. I would like to know why my account was disabled and why I have not received any emails from Facebook. Please inform me of the issue with my Facebook account. Thank you, Abdullahi Salaad Bristol, UK

My account was disabled, but I can't understand the reasons why? I have not violated any laws, and I have not used my Facebook account for illegal activities. Maybe you guys can help after you look into this matter deeper. Thank you. My account name was Daudi Abeid Likange, registered with email [redacted] and phone number +[redacted] [redacted] [redacted] [redacted]. My Whatsapp number has also been locked. For me, I am [redacted]% sure I have not used my account for any illegal activities. It's only this morning I received a notice telling me that my Whatsapp account is being used by another phone. Then, after a few minutes, I see I am logged out completely. Maybe someone else was using my Whatsapp account, not me. I am sure you guys have all the tools to notice who was using my Whatsapp account apart from me. Instead of helping me catch the person using my account, you went ahead and closed the account. That is not fair treatment for a client. You should be supporting me, not treating me as if I am the one involved in illegal activities. Regards, David

I am encountering difficulties accessing my Messenger account as I am unable to recall my password. Despite attempting to reset it, my new mobile service provider has hindered the process by not delivering the reset code to my phone, leading to a ban on reset attempts. I have patiently waited for over twenty-four hours, but the problem persists as I cannot receive the code. Messenger support has been unresponsive, prompting me to contact the parent company for assistance. I believe I am not the only one facing such an issue. There seems to be no guidance on resolving this specific problem on the help page. I solely seek assistance with my Messenger account and not the creation of a Facebook account.