Facebook Customer Service Issues

I am an Indian Facebook user with the account under the name Vikas N. My email id linked to the account is [redacted] Recently, my childhood friend Vishal M. disappeared from my friend list without any explanation. Strangely, I can't even see his profile photo anymore, while my other friends can still view his profile. Vishal mentioned that he didn't block me, so I'm unsure why this is occurring. Can Facebook address this technical problem so I can reconnect with Vishal, who denies blocking me? Thank you for any assistance or advice you can provide.

I'm having difficulties recovering my Facebook account due to unauthorized access. After following the prompts to change my password and delete unfamiliar emails, I keep getting stuck in a loop that requires repeating the process without access to my account. I've been attempting to resolve this for a month and encountered three separate issues. I would appreciate improvements to the website to facilitate account access.

Dear Sir/Madam, In the past two months, I have faced multiple account disabling issues on Facebook due to being a new user. The accounts affected are Hilly Billy, Shane Property Thaisale, and Shane Property. Recently, my account under the name Shane Douglas was flagged for suspicious activity, requesting a photo verification, which I promptly provided, yet I am still awaiting reactivation. I have diligently submitted numerous photos and identification documents over this time frame. The email addresses associated with these accounts are [redacted], [redacted], [redacted], [redacted], [redacted], and [redacted] The phone numbers utilized include +66 66[redacted], [redacted], and [redacted]. This recurring issue has become overwhelming as I continue to dedicate significant time and effort to these accounts, only to have them disabled or compromised. It is crucial for me to regain access to my work-related email ([redacted]) and phone number. I am willing to deactivate all accounts except Shane Douglas and kindly request that my work details be transferred to this specific account. I sincerely appreciate any assistance in resolving these ongoing challenges. For further communication, please reach out to any of the provided email addresses excluding [redacted] My contact number is +66 66 [redacted]. Thank you for your attention to this matter. Warm regards, Shane

To whom it may concern, I have recently started using Facebook more actively in the last two months. Unfortunately, I have had four accounts disabled since joining. The accounts disabled were "Hilly Billy," "Shane Property Thaisale," and "Shane Property." Most recently, my account under the name Shane Douglas was disabled due to suspicious activity, and I was requested to upload a photo which I did, but I am still waiting for a response. I have provided numerous photos and IDs over the past two months. The email addresses I have used are [redacted], [redacted], [redacted], [redacted], [redacted], and [redacted] The phone numbers associated with my accounts are +66 66[redacted], [redacted], and [redacted]. I am unsure if my accounts have been hacked, but this situation has become unmanageable. Constantly supplying photos, IDs, emails, and phone numbers is becoming overwhelming. My work email, [redacted], and work mobile are linked to one of the disabled accounts, and I urgently need access to them. I am willing to delete all my Facebook accounts except for Shane Douglas. Please release my work details to this account if possible. Any help in resolving this issue would be greatly appreciated. Please feel free to contact me via any of the email addresses provided except [redacted] My mobile number is +66 66 [redacted]. Kind regards,

My Facebook fan page "SA Hip Hop Reviews" was recently hacked, resulting in the loss of all access for myself and my team of admins and editors. Prior to the hack, I received a message from someone named "Maddy Murphy" expressing interest in advertising on the page and sending a suspicious link. Upon clicking the link, I noticed unauthorized admins on the page whom I removed multiple times, only to have them reappear. Two days later, we were all removed from the page. With a following of over 312k, our page is the top Hip Hop page in South Africa, and it is crucial for me and my fans. I have evidence with screenshots of the incident. I am desperate to regain control of the page as I have dedicated a lot of time and resources to its success. I implore the Facebook team to assist me in this matter.

Hello, I am writing to share my concerns regarding a Facebook Group named Spirit Events Sacred Valley (SESV), which is associated with questionable spiritual practices and drug abuse. I am currently working on an article for a German newspaper that will shed light on the negative events connected to Facebook and SESV. SESV operates as a platform for expats and travelers in Peru, promoting illegal hallucinogenic substances and other drugs. Many individuals in this group falsely present themselves as healers or shamans, endangering the well-being of others. The exclusivity of SESV for expats and metices contributes to a negative impact on local society. I have discovered that SESV has 16,[redacted] followers and is misleading individuals with promises of spiritual experiences while engaging in illegal activities. This group not only endorses unlawful practices but also violates Facebook's guidelines. The authorities in Peru acknowledge the threats posed by charlatans and illegal drug operations, and efforts are being made to address these issues. In conclusion, SESV is involved in promoting illegal activities and individuals, contravening Facebook's standards of conduct. Facebook's tolerance of such behavior perpetuates social injustices and undermines ethical standards. I am writing an article to raise awareness of this situation and hope that Facebook will take appropriate action. Thank you for your attention. Jerome G.

Dear Facebook Admin, I am Ngoc, also known as Windy. I have two Facebook accounts, one for personal use and the other for gaming. On April 30th, an unknown individual gained access to my second account, changed its password, and subsequently disabled it. The actions taken by this person do not reflect my usual activity on the platform. I have evidence such as emails, birthday details, and photos to verify the ownership of this account. I received an email notifying me of an attempted password change on this account. I attempted to recover the disabled account through the Facebook website by submitting my passport information and name. The name used on my second account differs from the name on my official ID as it is my English name. However, I can provide matching photos of myself and show similar friends on my original Facebook account. I kindly request your assistance in resolving this matter. Your help would be greatly appreciated. Thank you and have a pleasant day.

We attempted to verify our Facebook business page using our business phone numbers to no avail. These numbers are widely used by our clients since [redacted]. We have consistently offered local services and are keen to validate our page. Despite receiving a verification code after answering the phone and entering the code as instructed, Facebook has not verified our page. We are uncertain about the next steps and seek guidance on this matter. As part of our attempts, we have furnished a document displaying our Public Liability Insurance, showcasing our business name. Any assistance on how to progress would be highly valued.

Hello Facebook UK, I'm encountering an issue with my Facebook page/account under the username davidriddell52. It seems like my account has been compromised as none of my usual passwords are working. I'm facing two main obstacles that are hindering my access to my account. Firstly, I do not own a smartphone to receive any password reset codes via SMS. Secondly, my current email address ([redacted]) is not the primary email associated with the account, which is ([redacted]) and is no longer in use. Unfortunately, I can't switch my present email to the primary one without the correct password, which is now being rejected. This situation is leaving me unable to receive any correspondence from Facebook due to the invalid email address on file. I am seeking assistance in either retrieving a history of passwords for davidriddell52 or potentially setting up a new account while transferring all the previous data, including conversations. I am willing to provide any necessary security verifications. Please understand the urgency of this matter as I have friends globally awaiting my contact. Your help in resolving this is greatly appreciated. Thank you, David R.

I set up my Facebook account using an email address from Yahoo's .co.in domain, which has since been merged with their .com domain. This has disabled my account on the .co.in domain, but it remains active on the .com domain. Unfortunately, I can't recover my account because I forgot my password and didn't have an alternate email address, phone number, or trusted contacts added. If Facebook could update my email address to the .com domain and allow me to verify with a government-issued ID, I could regain access to my account.

Today, I discovered that someone has been impersonating me on Instagram since mid-[redacted]. I have reported the issue, and Facebook has successfully taken down the account. I worry that this could happen again and potentially impact my job at a school where having a public social media presence is forbidden. I am considering legal action against the imposter. Is there a way for Facebook to provide me with details about the person behind the fake account, like the email they used to register? Thank you for your assistance. Edit: Apologies for any confusion. I am seeking information about the fake account, such as the creator's name or the contact details they used for verification. I acknowledge that there may be limitations due to data protection laws. Thank you.

Dear Team, I have been a Facebook user for over 5 years, primarily for socializing with family and friends. Recently, I ventured into earning via Shopify groups on Facebook. In this journey, I unknowingly violated copyright regulations by using a modified video for my store campaign, resulting in my initial site being blocked. I have since realized my error and created a new website and Facebook page. However, I unwittingly engaged in spamming by sharing my new site URL excessively, aiming to boost traffic. Running ads and receiving orders smoothly until Facebook unblocked my URL for the same reason. I genuinely lacked awareness regarding spamming and its implications. I seek forgiveness for my unintentional mistakes and assure you I will educate myself on policies before any future actions. Being new to e-commerce, I ask for a final chance to rectify my errors and continue operating within Facebook's guidelines. Gratefully, CEO totalbunny.com

I recently lost access to my Facebook account due to a hacking incident where I unknowingly provided my information to hackers. My account was misused to promote unacceptable content, causing Facebook to disable it for violating their policies. Despite the email I received informing me that my account has been permanently lost, I am seeking human assistance to prove that I was a victim of hacking and not involved in supporting any unauthorized activities. As a DJ, my Facebook profile is crucial for my business as it holds ten years' worth of contacts, photos, and videos. I believe that Facebook should review the evidence and reinstate my account. I would appreciate any help in contacting them directly as automated systems have not addressed my issue effectively. Thank you for any assistance you can provide.

Hello, this is Kayleigh Stevens. I recently experienced a hacking incident with my account, leading me to reset my password. Unfortunately, I no longer have access to the email associated with the account due to it being deactivated. Yahoo has confirmed that I cannot retrieve my old email, preventing me from resetting my password. Currently, there is an unauthorized person logged into my Facebook account, altering the name, profile picture, and cover photo. Despite the changes, my family can still identify the account through mutual photos. I would greatly appreciate any assistance in regaining access to my account or removing the intruder before any inappropriate posts are made. Thank you for your help.

Dear Sir, I have been experiencing a problem on Facebook for the past 5 or 6 months. Someone has created a fake profile in my name and is using it to disturb my friends and colleagues. They are making false statements and sending inappropriate messages that appear to be from me. Despite my friends reporting the fake profile, we have been unsuccessful in resolving the issue. I suspect a person named Satyabrata Dasgupta, who I believe is seeking revenge as I rejected his marriage proposal. The fake profile is under the name Anushree Paul, claiming to be a Railway officer from Birati, Kolkata, India, with no profile picture. My genuine profile, as Anushree Paul, Sr. Section Officer, Indian Railway, is being misrepresented, causing harm to my reputation. I am concerned for my safety and intend to report this matter to the Kolkata, Lalbazar Cyber Crime Branch. I seek your assistance in blocking these fake accounts and preventing any further harm. This situation has caused me distress and fear for my well-being. I kindly ask for help from the Facebook team. Regards, Anushree Paul. Kolkata, India

I set up a business account years ago using a fake name for advertising. Recently, when attempting to create a new Facebook account, it was quickly disabled, as was the replacement account. I realized my old account was still active but permanently security locked. I need guidance on deleting all existing accounts to create a secure Facebook business account to promote my website. I've tried creating accounts with [redacted] (disabled), [redacted] (disabled), and remembered [redacted] (also disabled). How can I resolve this and ensure my new account remains active without issues?

I recently returned to Canada and tried to set up a Facebook account but cannot access it. 1. I am unable to log in as it says my password is incorrect. When I try to reset it, I don't receive a text message on the phone [redacted] for recovery. 2. Using my email as a recovery method shows no account is linked to it. 3. Interestingly, I can find my profile when searching my name on Facebook. 4. Although I can view my profile picture on my iPhone, I can't enter my account without the password. Username: Taylor Adamson Password: Kimber1994 Email: [redacted] Please assist me in recovering my account. Thank you.

Dear Facebook Team, I hope this message finds you well. I am reaching out for assistance with recovering my Facebook account as I am no longer able to receive the code needed to reset my password. This difficulty stems from losing access to my old phone number, which has now been reassigned by my local network provider. Unfortunately, I also cannot recall the email address associated with my account or its password. I kindly request that the unlocking code be sent to my current email address, "[redacted]". In my profile picture, I am depicted wearing a black jacket with a yellow shirt and a blue necktie, taken in an office setting. The contact number listed is +[redacted] [redacted] 83 52. I would greatly appreciate a prompt response to resolve this matter. Warm regards, Eustace M. Zambia

I would like to report an inappropriate group. This group is focused on discussions about the Chris Watts murder case, where he tragically killed his wife and children. Despite being a part of various groups, this one is particularly disturbing. Members praise Watts and speak ill of his deceased wife in a hurtful manner. Comments suggesting respect for the deceased are met with hostility and blocking. The insensitive content is distressing, especially for the victims' family who may come across it. Many feel this group should be taken down due to its glorification of a murderer and disrespectful treatment of the victims. The details of the crimes committed by Watts are horrifying, and it's disheartening to see such negative discussions. The group in question is called "WATTS FAMILY MURDERS, ANALYSIS AND DISCUSSION," possibly under a private setting. It's troubling and should be reviewed.

Several years back in [redacted], I created a Facebook account under the name Maureen Cameron with the email [redacted] Initially, I decided not to use Facebook due to privacy concerns. Recently, however, it seems like someone has gained unauthorized access to this old account linked to my email. I received a notification of a password change which I cannot recall setting. This individual is not me and has been sending friend requests to my family. To address this issue, I have secured my Gmail account and changed the password for my current Facebook account under the name Lois Layne with the email [redacted], where I only have family members as friends. Today, I even received an email stating that one of my posts violates community standards. I am unsure how to proceed, but it is crucial that the unauthorized Maureen Cameron account linked to my email be disabled.