Facebook Customer Service Issues

Hello, my name is Tammy G. from Mainstyle Flooring in Indianapolis, IN. I wanted to address a recent incident involving a negative post made by Brent Russell regarding alleged theft by one of our subcontractors. Upon being informed of the situation, we advised Brent to contact the police, and assured him that Mainstyle and the subcontractors would fully cooperate with any investigations. Unfortunately, Brent later visited our showroom with his girlfriend, became verbally aggressive, made threats, and harassed our employees, leading us to file a police report. Our subcontractors, who have been with us for seven years, have never faced such accusations. We are committed to resolving this issue cooperatively, but it is currently under investigation and should not be discussed on social media. If you need to contact me, my personal number is [redacted]. Thank you.

My Facebook account was suddenly deactivated without any warning. I was using it until 7am, but when I woke up at noon, it was locked with a message stating that I was 'ineligible.' They didn't provide any further explanation, and I am unsure if there's anything I can do to resolve this issue. I reached out to them on March 18th, but it has been over 7 days, and I haven't received a response yet. The possible reasons for the deactivation could be that I use a name different from my birth certificate on my account, or that I have an old account with my legal name which I haven't used in a long time. I am willing to deactivate the old account if necessary, but I need my current account, under the name I go by daily, to be reactivated promptly. I rely on Facebook to stay connected with friends and colleagues, especially those who I cannot meet in person due to distance. It's crucial for me to have my profile back under my preferred name for safety reasons.

I've been attempting to regain access to my Facebook account. I need Facebook to update the phone number associated with my account, as I no longer have access to the previous number. I am unable to verify security information with my old phone number. Please assist me in recovering my account as it contains family photos and important contacts. The account is linked to the email [redacted], carries the phone number [redacted] (which I can no longer use), and is connected to the Facebook link Guerrerascontracancer. My date of birth on the account is May 21, [redacted]. Thank you for your help in restoring access to my account.

On the **th of March, I was locked out of my Facebook account of ** years due to a password change I didn't make. Unfortunately, I no longer have access to the original email or phone number I used during sign-up. My name is H.H. and the account is under the name Hillary Harrington. The current email associated with the account is *****@***.com. Despite submitting a copy of my driver's license and debit card on March **th to prove my identity, along with an updated email for contact purposes, there has been no response from Facebook. My account has also been reported as hacked by friends, yet no action has been taken. As a small business owner, losing access to this account would be devastating. I have exhausted all possible solutions and even created a new account with my new email, creating further confusion. Any help would be greatly appreciated.

I am experiencing an issue with my music page. The posts from January 4, [redacted], to August 5, [redacted], have been deleted. Following the loss of my mother on October 9, [redacted], I did not post until December 19, [redacted]. All the likes on my page have also been reset to zero. These likes were from real friends, associates, and targeted audiences for my music, especially in India, the Middle East, and other countries where I promote my work through Woa Records. The sudden deletion of my content has left me devastated as I was preparing to release a new album. I kindly request the restoration of my posts and likes, as I believe I have not violated any terms. If restoring the content is not possible, I would like a refund of $[redacted].40, the amount I invested in promoting my music.

Hello, my name is Em Cee, which is how my colleagues address me. I am currently using the name Morgan Celine Melanie on Facebook, but I no longer go by that name. Despite sending a copy of my ID and confirming my identity months ago, I am still unable to change it back to Em Cee. This situation is quite embarrassing, especially as I am planning to start a YouTube channel where consistency in my name is important. I hope you can understand that using my real name makes me feel uncomfortable as I do not identify with it. Please assist me in changing my Facebook name back to Em Cee.

Upon initially joining Facebook eight years ago, my membership has always been free and without any explanation. I want to provide feedback and express my appreciation as one of the first members who has been actively involved in the growth of this social media platform since its inception. Facebook has become a favorite site for many worldwide, offering a unique visual way of connecting with loved ones. Despite its usefulness, I prefer more personal and private forms of communication like face-to-face interactions or traditional telecommunications. As someone who values privacy, I kindly request that all three of my profile pages, including years of content like photos, comments, blogs, shares, and messages, be made available to me. I appreciate your understanding, Facebook, and as Keith D. Edwards, I request access to this information. You can reach me at [redacted] Thank you.

I am Syed Rahim, the NYC labor union President of Communication Workers of America Local [redacted] (NYPD Traffic Control Division). On Facebook, I go by the name Syed Rahim. I have noticed a person with the Facebook account name Muhammad Ali. I suspect that this may be a fake name used for deceitful purposes to malign my character over a significant period. It is puzzling to me how Facebook allowed this individual to create an account without providing accurate information, permitting them to spread false and malicious accusations. I kindly request an investigation into this matter and urge for swift justice to be served. Thank you for your attention to this issue. Best regards, Syed Rahim President CWA Local [redacted] Email: [redacted], [redacted] Cell: [redacted]

I posted ads on the marketplace on March 30th and 31st, [redacted] for dresses. However, all my ads were flagged for review, claiming there might be a violation of commerce rules. Despite my simple ad descriptions with no violation, my account was suspended. I requested explanations but only received automated responses, leaving me frustrated. I use the platform primarily for buying, and this suspension has unfairly impacted my ability to browse. I have a good reputation in the local marketplace, which makes this suspension seem targeted. I urge for my privileges to be reinstated or at least for a clear explanation of the alleged violation. Your swift attention to this issue would be greatly appreciated. - K. M.

Hello, I am Shane M. a loyal customer since [redacted]. I've had three Facebook accounts and emails, but the first one I used is [redacted] My primary phone number is [redacted]. Unfortunately, on 3/30/18, I opened a new Facebook account for my friend and mistakenly deleted mine while trying to keep them separate. I have been locked out of my account and left a voicemail at 1-[redacted] for help. I need assistance in accessing my original account and removing two email addresses linked to it. I sent a photo of my friend by mistake when Facebook requested one, and I have now submitted my ID. I apologize for the confusion. Please review my ID and contact me at [redacted] to keep the email [redacted] and phone number [redacted] associated with my account. I appreciate your prompt attention to this matter.

I am in need of copies of receipts for charges made to our business credit card but have been unable to locate them on Business Manager. My coworkers are facing the same issue in their personal ad accounts. How can I retrieve these missing transactions if I didn't create the ads but have access to Business Manager? It seems that some people created the ads under their personal accounts for the clients we serve, which is why they don't appear in Business Manager. On another note, I'm wondering if there is an easier method to compile monthly Facebook Boost charges for a business instead of manually calculating the amounts from individual posts. Is there any training available for Facebook Billing that could help with these processes?

My website link has been blocked by Facebook, citing a violation of community standards. However, my website does not contain any abusive or violent content that could upset community standards or violate privacy policies. I request assistance in resolving this issue promptly. I have been a Facebook user for over a decade and have always adhered to community standards. It is disheartening to experience this restriction from Facebook.

Hello, I am experiencing an issue with accessing my Facebook account and Messenger app since March 30, [redacted]. When I try to log in on my phone, a message pops up saying "SESSION EXPIRED PLEASE TRY TO LOG IN AGAIN," preventing me from accessing both platforms. Additionally, when I attempt to log in on a desktop, it indicates that I entered an old password and supposedly changed it last Saturday, even though I did not. I have tried to recover my account, but I am unable to access my old email address [redacted] to receive the necessary codes from Facebook. I am seeking assistance to regain access to my account without having to create a new one. Thank you for your help.

My account is disabled. Please fix this. I have my doctor calls from home as I have an inoperable brain tumor, a spinal cord injury, and lung issues. All my contacts, family, friends, taxi service - I am homebound, my food is delivered, my hospital updates, and urgent info I need (like oxygen levels and heart medication). I need this account to be enabled. It has been two weeks already. I post about various things, including Trump and sympathy. I have friends in other states, one who has a granddaughter in ICU since birth. Please stop censorship. As a homebound elderly lady, I try to guide people to available services. I love God, family, and country and try to be a good neighbor. This is my first cell phone, given by my son a year and a half ago. I am not very knowledgeable about it and am still learning. I cannot access my account on my android cell phone, which I have had for 17 months. Being elderly with cataracts in both eyes, I struggle to identify people. If there is an issue, please help me find another website. I need my medical information and am worried about my credit card details and medical data.

It has been approximately five months since I lost access to MarketPlace and all sales pages on Facebook. Initially, I was informed that it was due to technical difficulties and would be resolved promptly. However, the issue persists despite following all the instructions and seeking help through various channels. There are unresolved matters dating back to last year when this problem first arose, and it is disheartening that my concerns are not being addressed. I have always adhered to Facebook's policies and regulations when using MarketPlace and sales groups. It is frustrating that nobody seems willing to assist me in understanding the cause of this restriction. As a single mother, I rely on these platforms to sell items my daughter has outgrown to afford new ones. Facebook has been instrumental in supporting me, and being banned without explanation is distressing. I kindly request assistance in resolving this matter.

Account Recovery Assistance Needed I require assistance from Facebook to recover my account which is essential to me as it holds ten years' worth of memories with my family. I am facing an issue with a security check code that I need to pass to access my account again. Unfortunately, my registered contact number is not visible for me to receive the security code. This problem started last Tuesday, and since then, I have been unable to access both my Facebook and messenger accounts. I'm unable to understand why my registered contact number is suddenly missing when they prompt for it to send the code. The interface does not offer the option to choose between sending the code to the registered email or contact number. I have attached a screenshot showing the change in the page requesting the security check code. My name on Facebook is Marjorie Anne P. Tinio, and the registered email address associated with my account is [redacted] I am counting on your help to regain access to my account where many precious memories are stored.

Hello, I am frustrated with Facebook because it is not allowing me to access my account. Each time I try, it requires phone verification. I didn't provide a phone number during signup; I used my email address. Now, it insists on verifying my number, which I've input multiple times without success. The system claims my number is invalid, despite my careful checks. My login email is [redacted] I rely on this account for gaming and have invested money to progress in a game event that ends soon. I urgently need assistance or I'll have to file a complaint. Please contact me promptly at the provided email address. I am dissatisfied with this situation. Can Facebook reimburse the money I spent? Doubtful. Thank you, Avinderjit

My name is Sarah G. I previously operated a business named [redacted] Signs & Embroidery, LLC in Liberty Hill, Texas. I later changed the name to 1st Texas Signs & Embroidery, LLC and relocated to Leander, Texas. However, we ceased operations last July. I had two partners, including Charles D., who was the main administrator of our Facebook page. When we dissolved the business, he removed me as an admin and posted my personal contact details without my approval. He included my husband's work number, potentially jeopardizing his job at Hutto Fire Rescue. Despite sending a cease and desist letter through my lawyer, Charles D. has not complied. As the sole proprietor of both businesses according to IRS and Secretary of State records, I request the removal of the page. Due to a civil lawsuit, I cannot contact him directly. The situation has escalated with unwanted inquiries at my workplace, contacting my husband, and even visiting my home. I seek assistance to resolve this distressing matter swiftly to protect my family. Thank you.

I would like to request the removal of a post on Phil Vail's Facebook page that mentions Eric Starosta. This individual has been causing distress for my husband, and I would like to have his Facebook account deactivated to prevent further harassment. Eric has a history of troubling behavior, including harassment and inappropriate actions. Both my husband and I have involved the police due to his behavior, which has caused unnecessary stress. I believe it is necessary to take action to ensure our safety without having to resort to blocking him.

We used to have a page called mattressoutletSTL. A dissatisfied customer who never purchased from us tried to extort products, leading us to involve the police. Subsequently, she posted a harsh review, which we accepted. However, the issue arises from the subsequent negative reviews by individuals who have never visited our store and are basing their opinions on false claims. This has greatly harmed our reputation. Despite contacting Facebook multiple times and closing the account, the damaging reviews persist prominently in searches. We believed reviews should only come from actual customers who have been to our stores. Even with the option to report unfair content on Facebook, I have been unable to address this matter since closing the account.