Facebook Customer Service Issues

My Facebook account was hacked via a phishing email last week, around February 13th/14th. The hackers changed my password and other details, preventing me from regaining access. The linked email [redacted] was also compromised, leaving me locked out. The account is under the name David Roberts, which I may have changed to Dai Roberts, dob 11/03/[redacted]. Despite sending my passport photo multiple times, I received a generic response requiring further proof of identification. I simply wish to reconnect with my friends and address this matter promptly. Thank you.

Several years ago, I reported my Facebook account from my sister's profile to test their notification system. I was using a different name, "Amwsis Prasiddha," instead of my real name, Prasiddha Bhusal. Facebook reviewed the report and requested identity verification. I only had my school ID card to submit, which I did. However, it's been nearly five years, and my account still shows the same message when I log in. It states that they will review the documents I provided, and if more confirmation is needed, they will ask for additional documentation. I urgently need access to my account and can verify that it belongs to me.

"Armar Siggiewi" is a local NGO in Siggiewi, Malta, using Facebook for communication. The page is well-received, sharing updates on the organization's activities. The Facebook page is managed by an account created with the email [redacted] Unfortunately, the password was changed without authorization, making recovery attempts futile due to a hacked Yahoo account. For official contact and account recovery assistance, the organization has provided an alternative email, [redacted], visible on the Facebook page. Additionally, the PR team's information, including credit card details and account switching options from Facebook, is available on the page.

I have a Facebook account that I created back in [redacted] using the email address [redacted] When I try to log in, it takes me to my old Facebook account but I can't access it or post anything. I've tried to recover the password but it's sending the reset to an email account called "one love for you to Envy" which I can't access either. Yahoo doesn't have any information on that email account. I don't want to lose my Facebook. I created the account in [redacted] and last logged in around my birthday in July [redacted] before my phone stopped working. How can I recover my Facebook account with the details I've provided?

Hello, I recently noticed that my Facebook business page shows that I am listed as an "editor" instead of an "admin." This page was created for my business, and I am the sole owner. Unfortunately, when I tried to change this, I received a message stating that I do not have the necessary permissions, as only admins can make these changes. After seeking help on the Facebook community forum, an individual claiming to be from Facebook shared a phone number for me to call for assistance. Upon contacting the number provided, the person on the phone mentioned that my issue might be related to conflicting IP addresses caused by hackers. They suggested that I needed to purchase a $50 Google Play card to help determine my location and fix the IP address issue, with a promise of a refund afterward. This situation seems suspicious, and I suspect that the individual sharing the "Facebook customer support" number may be involved in this questionable activity. I appreciate any advice on how to address this matter and regain control of my Facebook page. Thank you, M. Eady

Hello Facebook support team, I am encountering several issues with my account. I recently signed up after deactivating my previous account, but I'm facing difficulties in getting my new account fully operational. When attempting to confirm my email by entering the provided code, I received an error message stating "error in DB." Despite multiple attempts, trying to connect to Hotmail through the feature button results in a message indicating no contacts, bringing me back to the same stage. I find myself stuck after repeated efforts, even encountering problems updating my email with Facebook. I kindly request expedited assistance to resolve these issues promptly. I am readily available to confirm or input any codes sent to my email [redacted] Thank you, Matilda C.

Our organization is facing a situation where our Facebook page, named Himachal Parivahan, with over [redacted],[redacted] likes, has been taken over. It has been a vital platform for us since [redacted]. A recent collaboration request from an advertising agency led us to log into a link for Facebook Business, resulting in us losing access to our page. We are deeply invested in this page, and the repercussions are significant as numerous aspects of our business rely on it. We believe that a vulnerability in the Facebook platform may have allowed hackers to obtain our credentials. We are seeking assistance to reclaim ownership of our page and demonstrate our long-term involvement. Your support in resolving this issue is greatly appreciated.

Our non-profit group on Facebook has been unexpectedly shut down due to a mistaken classification as a hate group. This misinformation has upset our [redacted] members, including myself. WOW Women of Woodland is a community where women come together to support each other and our local area. We strongly believe our group promotes love, not hate. I urge Facebook to review our content and reconsider their decision to close our group. We are eager to continue our positive impact on the community and hope this misunderstanding can be rectified promptly.

Hello, I’m writing to request assistance from Facebook regarding an ongoing issue with harassment and social media bullying. My name is Amal Khalif, and I have been an active Facebook user since [redacted] under the name Amalina Khalif. I have been experiencing troubling incidents with an individual who has compromised my Microsoft email and changed my Facebook password. The email associated with my account is [redacted], but I no longer have access to it due to the compromise. I kindly ask Facebook to help me regain access to my account or permanently delete it. I now use the email [redacted] It’s disheartening not to be able to access my social media profiles. Your prompt assistance would be greatly appreciated. Thank you, Amal A. Khalif

I am Jacki Riggs, currently employed at Joy's Hallmark in La Habra, CA, seeking assistance with merging our Facebook pages. Despite having only access to a Personal Page named Joy's Hallmark, I possess information on an old Business Page created five years ago. The young man who established it provided me with the original User Name, but none of the generated passwords unlocked the Business Page labeled Joy's Hallmark. Consequently, I am unable to combine the two accounts. I have linked my mobile number to the Personal Page for notifications, but it lacks followers due to not being a Business Page. I kindly ask for guidance on the necessary steps to merge the pages effectively without losing historical data or resorting to creating a new Business Page.

I recently received a notification about someone attempting to log into my account from a different location. I believe this led to a password change without my authorization. Upon trying to recover my account, I realized the email linked to it is outdated and inaccessible. Microsoft mentioned that the email had been used to open a new account, possibly by the same individuals who hacked my Facebook. Despite numerous attempts to update my email address and utilize trusted contacts, I encountered errors preventing me from proceeding. I am now concerned about the compromised personal information, especially photos of my loved ones. Reaching out to Facebook has been difficult. I am seeking advice on how to regain control of my account and secure my information.

I've been banned from FB and Messenger from 2nd February to 2nd March. I reposted something that appeared as a memory from 2 years ago on FB, assuming it was fine since I wasn't banned before. The ban for a month seems excessive. I believe I'm being unfairly targeted, especially after seeing inappropriate content on FB frequently. This ban affects my ability to communicate with my son, who is serving in the British Army in Bahrain. I have the post that caused the issue saved if you need to review it. I'm uncertain if FB is banning me or if someone is reporting me. The consecutive bans of 3 days, then 7, and now 1 month within a few weeks are concerning. I hope for a reply to address my fears of future bans when this one is lifted, as I need to stay in touch with my son.

I have multiple Facebook accounts and pages that I want to merge to streamline my online presence. I have two business pages and would like to merge or remove one of them. My personal Facebook pages are under Sue Bazant and Sue, but I only want to keep Sue Bazant. I need to maintain my phone number ([redacted]) and email ([redacted]) associated with my business while merging the accounts. One of the business pages is categorized incorrectly as a restaurant when it should be listed as an Antique, Vintage, and Collectibles Store business. The Facebook accounts under Sue Bazant czechitout and Czech it Out need to be merged, ensuring all relevant information and content are transferred accurately. Once this is done, I aim to utilize Facebook ads to promote my business effectively.

My account was disabled because my in-game name didn't match my real name as per Facebook policies. I requested a name change over a month ago, providing my real IDs for verification. Despite being cooperative, I received no response. I hope for assistance in resolving this matter and regaining access to my account. Thank you.

Hello, I’m Lacy J Montalvo residing in Carmel, IN. Recently, I encountered an issue with my Facebook account as I was suddenly logged out and informed of a session timeout. Despite the promised code not being sent to my phone for verification, my attempts to reset the password proved futile. Surprisingly, even after submitting a photo ID, the system kept redirecting me to request a code I never received. This is a first-time occurrence in my nine years on Facebook, and I’ve attempted app deletion to no avail, resulting in the same error messages persisting. I’m concerned about a possible hack of my account and seek guidance on resolving this issue, as even my Facebook Messenger is affected. Thank you, Lacy M.

Since my Facebook account was hacked, I have been unable to access it. Despite trying everything, I received an alert requesting proof of ownership. Today, I attempted to create a new account using my email, mobile, and tablet numbers, but the numbers were disabled, making it impossible to verify my identity. This situation, created by Facebook, is distressing as I am the victim of fraud. Facebook must enable my account immediately to rectify this issue caused either by Facebook or by someone attempting to hack my account. My name is Glenn Bitter. Contact me at [redacted] or [redacted].

Hello, I am Lissette Torruella. This morning, I received a notification about someone logging into my Facebook account using a Samsung device from an unknown source. Although I could use Facebook initially, later when I tried to open the app, it indicated the session was expired and logged me out. When I tried to log back in, it kept saying my password was incorrect. I attempted to reset my password but the email address linked to my account appears to be compromised as it's not recognized by Facebook for password resets. I fear I am facing severe hacking affecting both my Facebook and email accounts. This is an urgent issue. I can provide identification proof if needed. You can reach me at [redacted]

I recently listed some items on the marketplace and received a notification that I have been temporarily restricted from joining or posting to groups until 5:12 pm tomorrow. I am wondering if there is a way to have this restriction lifted tonight. I believe I have not violated any rules. I have been selling buttons, specifically sewing buttons for clothing. There is nothing inappropriate about them. I have spent a lot of time setting up and photographing my items only to face this restriction when I tried to list them. I understand that Facebook has strict guidelines, but this situation seems unreasonable. I hope I have explained my issue clearly. I kindly request the restriction be removed promptly. Thank you. ~C.

To Facebook, I wanted to address the recent change that has made WhatsApp inaccessible on Nokia's S40 and S60 operating systems. Nokia has sold over 2 billion handsets equipped with these systems, impacting users worldwide. Many in developed and first-world countries, including myself with a Nokia [redacted] handset, rely on these practical and affordable 3G feature phones for communication. The decision to render these phones obsolete not even 8 years after purchase is concerning. Microsoft's actions are also complicating web browsing. It's disheartening to think about the environmental impact of perfectly functional phones being discarded. I believe that major corporations like yours should consider the implications for less fortunate users and the environment. I'm eager to hear your thoughts on these issues. Kind regards, Grant

I suggest reducing the wait time significantly, as waiting for over [redacted] hours is unacceptable. I have been using Facebook for a decade and dealing with these issues is frustrating. Additionally, sending a verification code to an outdated phone number from two years ago is impractical. I urgently need access to my account to check my groups. Constantly being logged out due to suspected unauthorized access is disruptive. If I decide to share my account details with someone, it's my decision. Please, instead of abruptly logging me out, contact me at [redacted] if necessary.