The following are issues that customers reported to GetHuman about Facebook customer service, archive #401. It includes a selection of 20 issue(s) reported February 9, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Dear Facebook team,
I recently created three accounts on Facebook, but two were closed one after the other. The first two accounts were named Kaki Lami and Kaky Lamy, while the third account was created using my real name, 吴春洁. The third account, which was legit, got disabled right after registration. I appreciate the prompt help in restoring my third account.
The first account might have been wrongly reported and disabled without warning. Following this, the second account was also disabled shortly after creation. Feeling helpless, I created the third account, which got banned soon after use. Just seeking clarification on these repeated closures.
Thank you.
Reported by GetHuman-minenice on Saturday, February 9, 2019 11:29 AM
After setting up my Facebook account, I logged into a private group called Nancy's Inner Circle. I viewed a list of people I knew and declined a friend request. Suddenly, I was locked out for security reasons, asked to upload a picture. Since I'm new to Facebook and not tech-savvy, I struggled to follow the process. I tried appealing but couldn't provide the necessary files. I mainly intended to read comments and wasn't familiar with navigating the platform. Any assistance on resolving this issue would be greatly welcomed.
Reported by GetHuman2168937 on Saturday, February 9, 2019 11:41 AM
Dear Mr. or Mrs.,
Greetings from Greece. My name is Gesthimani Baltzidou. You can find me on Facebook as Jesi Baltzidou. My email is [redacted], and my old mobile number is [redacted]. My birthday is 02/11/78, and I am from Drama.
On 05/02, I logged out of Facebook on my mobile and have since been unable to regain access. My password was [redacted]5. On 07/02, I accessed Facebook on my laptop where I had saved the password. I changed my password to: gjmb7759lo77. I selected 3 trusted friends to receive codes in case of any issues, but I am still unable to access my account. Unfortunately, I no longer have access to the email and phone number I used when I created my Facebook profile in [redacted]. I attempted to register my new email [redacted], but it was unsuccessful.
Please assist me in regaining access to my beloved Facebook account. Feel free to reach out if any additional information is needed.
Thank you for your help.
Best regards,
Gesthimani Baltzidou
Reported by GetHuman-jbaltzid on Saturday, February 9, 2019 12:05 PM
My account was compromised, so I attempted to update my password. Previously, I used my old phone number [redacted] for login. However, when trying to regain access, the system prompted to send an SMS code to that old number, which I no longer possess. I tried to input my current number, [redacted], for them to reach out, but received an error message saying it's associated with another account. I need assistance urgently as I am unable to access Messenger or Facebook. Despite sending a photo ID for verification, I have not received a response.
-Joshua Lewis
Reported by GetHuman2169064 on Saturday, February 9, 2019 12:35 PM
My account is linked to [redacted] with an all lowercase alphanumeric password. I usually use Facebook on Chrome, but I switched to Opera and Facebook locked me out, asking for my mobile number for password reset and other features. I've tried entering valid numbers and even got a new one. It seems like Facebook is losing users. They should focus on keeping users happy instead of excessive account checks. Facebook needs to prioritize user satisfaction over control and greed to maintain their advertising revenue through pixel.
Reported by GetHuman2169072 on Saturday, February 9, 2019 12:38 PM
Hello,
I am a 77-year-old individual who has been using Facebook without any issues for many years. However, in the past five days, I have encountered three instances where my interactions have been blocked by the platform. Each time, I received a message stating that my account is temporarily restricted from liking posts, pages, and comments due to unusual activity.
Even though I was only viewing a kitten video and not engaging in any inappropriate behavior, my account remains restricted. I have not received any clarification from Facebook regarding the issue. I would appreciate any assistance you can provide. Thank you.
Reported by GetHuman-ralyspor on Saturday, February 9, 2019 12:59 PM
Good morning,
I am facing a significant issue with my Facebook account linked to the email [redacted] A few days ago, my account got banned, and unfortunately, I cannot access my Facebook email as I have lost both the email and password. I am unable to determine the reason for the ban and feel like it may be some sort of mistake. If I could access my account, I would change my email and address the ban. Can you please assist me in this matter? You can reach me at my current email, [redacted]
Kind regards,
Łukasz R.
Poland
Reported by GetHuman-skymated on Saturday, February 9, 2019 1:00 PM
My 14-year-old son's Facebook account got disabled due to verification issues. He uses his cell phone number to log in and can be reached by phone or text. Surprisingly, there were no recent posts before the account was disabled. We tried submitting his school ID through the online help center for identification, as he doesn't have a driver's license yet. However, the account remains disabled. We are simply looking to have his account reinstated. His name is Sydney Lancaster.
Reported by GetHuman-alyselan on Saturday, February 9, 2019 1:03 PM
Hello, I need assistance. I changed my password while on medication, and now I cannot access my account. My name is Danielle Royden, and the email address linked to my account was [redacted], which has been shut down. Unfortunately, I no longer have access to the phone numbers associated with the account. I am upset because I have messages on my Facebook account from just before a loved one passed away, and I can provide photo identification to verify my identity. Please assist me with recovering access to my account. Thank you, Danielle Royden.
Reported by GetHuman2169236 on Saturday, February 9, 2019 1:34 PM
I'm having trouble accessing my Facebook account. The phone number and email linked to the account are outdated, and I can't retrieve them. I'm seeking assistance in recovering my account and updating the contact information. I would appreciate the opportunity to connect with a customer support representative via live chat or email. I've been attempting to regain access for several months now. You can reach me at my current email, [redacted], for further communication. I can provide my new phone number upon request for verification. I am available for live chat or email communication at your convenience. My primary goal is to regain access to my account. Your help is greatly appreciated. Thank you.
Reported by GetHuman-raylacoy on Saturday, February 9, 2019 2:00 PM
I recently discovered that Facebook included photos from my text messages in a memory book without my consent. These photos were never meant for Facebook, but somehow they were used. I am concerned about how they accessed pictures I sent from my iPhone. I want to make sure this doesn't happen again. If I unknowingly allowed access for profile pictures in the past, it was a one-time occurrence. I need to ensure my privacy settings are adjusted to restrict such unauthorized access in the future.
Reported by GetHuman-junekenn on Saturday, February 9, 2019 2:27 PM
Hello, my name is Oladele Afolabi. Unfortunately, my phone was stolen on Sunday, but I was able to obtain a new one yesterday. I tried logging into my Facebook account, but I had forgotten my password. I successfully requested a new one, and was able to change it. However, I noticed another person named Collins on my wall with their pictures. Since yesterday, my account has been disabled. I was informed by an agent to check back by 12pm today, but I have been attempting to open it without success. Please assist me in reopening my account. Thank you.
Reported by GetHuman-afolabid on Saturday, February 9, 2019 2:27 PM
Hello, I created a page on my account to sell my collection. I distinctly recall not signing any contract for charges. I have since permanently deleted that page, yet I noticed charges on my Facebook. Surprisingly, they continue to withdraw money from my account. Can someone assist me in getting a refund for all these unauthorized charges? I truly appreciate your help. Thank you.
Reported by GetHuman2169444 on Saturday, February 9, 2019 2:28 PM
A friend was hacked and unknowingly sent me a malicious link. After clicking, I realized the issue and attempted to change my password but couldn't recall it. When using the "forgot my password" option, I encountered a message stating "maxim attempts acceded try again later" after the first try, indicating a hacking attempt. Despite trying for three days, my email is no longer recognized for password recovery. I could use some assistance with this issue.
Reported by GetHuman-mikewegr on Saturday, February 9, 2019 2:47 PM
Dear Sir,
I am writing to request the reactivation of my account which was disabled due to a violation of the terms of use. Initially, I faced restrictions on posting for a few hours, then days, and now my account has been permanently disabled. I provided evidence that my account was compromised by a Russian hacker who demanded a ransom in Bitcoin. Despite ignoring the message in my Rediffmail account, my account was eventually disabled.
I kindly ask for your assistance in reactivating my account as I have lost touch with many childhood, school, and college friends. It would mean a great deal to me and I would be truly grateful. I am feeling isolated without Facebook and your help would be greatly appreciated.
Reported by GetHuman-raja_sid on Saturday, February 9, 2019 3:16 PM
My account was disabled due to alleged violations of the terms of use. Initially, I faced posting restrictions for a few hours, which escalated to several days, and now my account is permanently disabled. I provided evidence of a Russian hacker breaching my account and demanding ransom in Bitcoin. Despite ignoring the hacker's demands in my Rediffmail account, my account got disabled eventually. I kindly request to have my account reactivated since I lost touch with childhood, school, and college friends, and I feel isolated without Facebook. Your assistance in this matter would be greatly appreciated and a blessing to me. Please, enable my account as soon as possible.
Reported by GetHuman-raja_sid on Saturday, February 9, 2019 3:19 PM
My account has been compromised, and I can't access it because the password was changed without my permission. Even though I followed the steps in the help section, I couldn't make any progress. Facebook isn't sending me a passcode via email, so I'm stuck in this situation. Personal photos and information were leaked, which I would like to keep private. I need your help with this issue. Thank you. - S. Gothard
Email: [redacted]
Reported by GetHuman2169736 on Saturday, February 9, 2019 3:27 PM
On Friday the 10th, I sent a large sum of money to my mother. She didn't have her credit card linked, so we attempted to add it to receive the money on her end. Unfortunately, the transaction got canceled, but the funds were not refunded to my account. I was expecting the money to be returned since the transfer didn't go through, but it hasn't been credited back yet. This money is crucial for important expenses, so I urgently need it back in my account. Please respond promptly. I can provide the payment ID for tracking once I hear back from you. Thank you.
Reported by GetHuman2169751 on Saturday, February 9, 2019 3:29 PM
I recently received a notification from Facebook warning me that my account might be deactivated due to a post I made on someone's page. I am concerned because I believe the post in question, where I commented about a blanket I bought that smelled like cigarette smoke despite being advertised as new, was not inappropriate. This person has been dishonest in their sales and even resorted to name-calling, which led me to block them. I would like clarification on why this action was taken against me as I have not violated any guidelines. Any assistance would be greatly appreciated. Thank you.
Reported by GetHuman2169766 on Saturday, February 9, 2019 3:30 PM
Hello, my name is James Williams. My account was hacked, and the login information was changed. I have had this account for years and it contains a lot of family and personal content that I would like to regain control over. I am located in Arcadia, FL, and I am the only one who should be using it. There seems to be someone using it in Jacksonville, FL, who is not me. Some of my Facebook friends are Heather Anderson, LaTasha Williams, my sister Krista Maze, Mimi Gant, and Stephanie Cook, who is my ex-girlfriend. I want to gain access to my account as I have profile videos and cover photos of my children on it. My contact email is [redacted], and my previous account phone numbers were [redacted] and [redacted]. The login passwords I used were either "daylan32" or "harmony3" after my kids.
Reported by GetHuman2169787 on Saturday, February 9, 2019 3:33 PM