Facebook Customer Service Issues

I deactivated my Facebook account back in May or June. I reactivated it over a week ago, only to be prompted to verify my identity by providing a code sent to my phone. After sending the code, they asked for a picture of myself, followed by my driver's license. It has been a week, and my account is still disabled without any response from them. I find this delay frustrating after complying with all their requests. I have had my account for about 10 years, and now, it seems like I have lost access to it abruptly. The lack of communication and support from Facebook is disappointing. Such a delay for account reactivation seems unreasonable for a platform of this size. I am displeased with the situation and the difficulty in reaching out for help or support from Facebook.

I'm Andrea A. I deactivated my Facebook account in September, and recently found out it has been reactivated without my knowledge. I don't want access restored but simply want it deleted as it has been hacked. The associated email and phone number are outdated. Despite updating my email with support, I can't log in to delete the account due to being locked out. Additionally, someone created a fake Instagram account using my Facebook profile picture. I never had an Instagram account, so this is clearly an act of impersonation. Please delete my Facebook account promptly. Thank you. Email: [redacted]

Hello! I previously had a Facebook profile and business page named Recipe-Times. Facebook requested verification as my profile was under my business name, not my personal one. I've submitted my document which is under my personal name, but the verification is still pending. After logging in, I see a message stating the account is under review. To continue working on my business blog, I created a separate account under my name, Nidhi Tyagi, and added the business page Recipe-Times as before. I'm concerned as I might need to repost all the content from my previous account, risking duplicate data. I would appreciate assistance in resolving this issue promptly. Thank you.

Hello, I am reaching out because I am facing an issue with my Facebook account under the name Afroz Alvi. Last Monday, my Facebook was malfunctioning, so I reset my phone. Unfortunately, after this, I am unable to log in because I no longer receive the security code on my phone number [redacted]. This delay is affecting my assignments, and I have been an active Facebook user since [redacted]. I hope you can assist me with this matter promptly. My brothers, Zahid Ahmed Alvi and Pervaiz Ahmed Alvi, are also on Facebook and can be contacted for verification. Thank you for your attention to this matter. Sincerely, Afroz Alvi

My Facebook account was disabled for allegedly pretending to be someone else, which is not true. I have provided proof of my identity by submitting my birth certificate and social security card. The person who reported my account as fake is a bully. I urgently need access to my account as it contains all my son's photos from birth, which I no longer have access to. My full name is Kayla Joanne Parker, but I use KJ to protect my identity from family. I have been struggling for a month to recover my account and would appreciate any assistance in retrieving my pictures. Please contact me via email to confirm if I can regain access to my profile.

I purchased Gems and units on Stormfall for $99.99. After receiving my items, Facebook Payment Center caused a delay which led to a chargeback to my Citi credit card after 31 days. Despite explaining the situation to Stormfall, they insist I owe them for the Gems. The support team, Jessie, acknowledged the delay was their fault and apologized for the inconvenience caused. However, I am still pursuing the matter and have requested their address multiple times to send court papers for a potential lawsuit. The Facebook payment center blames it on an app issue, but I believe they mishandled the payment causing this situation. I have not received a satisfactory resolution yet. If the issue is not resolved soon, I will take legal action. - Robert C.

I was logged out of Instagram because someone reported me for impersonation. I have frequently changed photos on my account, featuring various stars, singers, rappers, and local celebrities I admire. Despite being hacked before, I made it clear that my account was a fan page and always tagged the original owners in the photos. When one owner mistakenly thought I was impersonating them due to using their photos, I explained that I was a fan page and willing to remove the photos if asked. However, without warning, the owner demanded I delete my entire account during a conversation that got lost in translation. Sadly, I've lost the opportunity to explain and have lost connection with many valuable contacts I made on the platform. It's disheartening to lose an account with nearly 10k followers over a misunderstanding that could have been resolved amicably with a simple request to remove the photos.

Subject: Data Request Date: December 14, [redacted] To Whom It May Concern, I am writing to request information regarding my personal and financial details that your organization holds. Please provide the following details for all accounts associated with me: 1. Confirmation of Personal Identifiable Information held 2. Types of data currently stored 3. Data creation date 4. Purpose for storing this data 5. Scheduled data deletion 6. Information sharing with other organizations 7. Confirmation of consent to store data Please provide the requested information, even if it exceeds Data Protection regulations. I reserve the right to refer to this letter if pre-action discovery is required. I eagerly await your prompt response. Sincerely, D.V. Schoor

I'm Lisa Mims, known as LeLe Mims on Facebook. My account was accessed by someone who changed the password without my consent. I tried to reset the password but after multiple unsuccessful attempts, I've been blocked due to alleged abusive behavior. I urgently need help securing my account. Access to my Facebook page is crucial, and I'm eager to regain control and prevent future hacks. Please advise on the steps I can take to verify my ownership of the account and regain access promptly. Your swift response would be greatly appreciated. Thank you. Lisa Mims (LeLe Mims)

12/14/18 Case #[redacted][redacted] My name is David M. I am reaching out because I have encountered issues changing the email address associated with my personal account, which is no longer active ([redacted]). Consequently, I had to create a new Facebook page using my business email for my business "Good People Popcorn" as I needed a personal page to set up a business page. I own all the rights to the brand, including the patent, logo, trademark, and service marks. I am looking to: 1) Create a business page for "Good People Popcorn" on Facebook. 2) Report and close a different page with the same name. I have trademark documents ready to send for verification purposes. I can be reached at [redacted] or via email at [redacted]

Hello, I'm Williams. I am experiencing difficulty recovering my Facebook account. When attempting to log in, I am redirected to a different account. Unfortunately, I no longer have access to my phone number or email for verification. Even when searching for my account through a friend's Facebook, my profile does not appear, and it seems to have disappeared from posts I previously interacted with. This situation is causing me distress, and I hope it can be resolved promptly. My email is [redacted], and my Facebook name is Dolkhalifa C Williams. Thank you for your assistance!

Hello, I ran a fan account on Instagram that was disabled by Instagram a month ago for violating their Terms Of Use by posting paparazzi pictures of my idol. I had been reported three times before by a Paparazzi agency. I'm devastated about this and unsure how to recover it. I've tried reaching out, but Instagram's response was limited to informing me that my account had been disabled. My fan page had nearly 31k followers, and losing it after years of hard work is disheartening. Can anyone offer assistance? Thank you, Nandini C.

Hello, I am a moderator for Funky Bay, and for over a year, there was a global chat forum exclusively for players using Facebook/Gameroom. Approximately one month ago, the chat forum disappeared, causing thousands of players to daily request its reinstatement. We've informed players that this issue is related to Facebook and urged them to contact you for a resolution. Despite players reaching out to Facebook for a month, there has been no response. We would appreciate guidance on how to address and restore the chat forum. Thank you.

I need help reporting harassment on Instagram via Facebook. After blocking and reporting an account on Instagram, I find it necessary to provide more details via email. The initial account I reported, Roman_the_king_, was deleted but swiftly replaced by a new one called romanthemastiff_1, allegedly owned by Mara S. This individual, active since June, has persistently messaged me from numerous accounts. Despite my blocks, she continues to create new ones. I've had to block her from my workplace account after she obtained my email address and contacted me. She even followed my children, whom I had also block her from. Despite being blocked on all my phone lines, she persists in creating new accounts to bypass these blocks. It was only with these most recent accounts that I decided to report her to the appropriate authorities. Some of the accounts she has used to contact me are alhensley58, maralynn117, roman_the_king_, romanthemastiff_1, snowflake_the_princess_, mls_117, liarsneverwin_, and pa_freestyle_. Any assistance in stopping her would be greatly appreciated, as her behavior indicates she shouldn't have access to social media.

Hello, I am reaching out regarding my account recovery issue. Recently, I upgraded my phone and had to reinstall all my applications. The Facebook app on my old device was always logged in, so I never had to enter my credentials each time. My Facebook account was created many years ago and is linked to an outdated email address that I no longer have access to. Unfortunately, I cannot recall the password for that email, and I believe it was deactivated some time ago. The phone number associated with my Facebook account is accurate. However, when I attempt to reset the password, the verification code sent to my phone does not work, and I keep receiving the same code repeatedly. I would appreciate any assistance you can provide to help me regain access to my account.

My Facebook account was hacked a week ago. Unauthorized individuals added external emails and changed my phone number, deleting friends and unblocking people. I suspect Zena Stephens, head Sheriff of the Jefferson County, TX Sheriffs office, may be involved due to a personal issue. I believe this could be retaliation for some comments and legal actions against her. I am seeking a thorough investigation to hold those responsible accountable.

I recently had trouble resetting my password on Facebook. After receiving a verification code via email and attempting to enter my phone number to continue the process, I encountered an issue where the code was sent to a different phone number due to a one-digit error. Despite updating my account information successfully, I remain locked out of Messenger because of this wrongly sent code. I attempted to contact customer service at the provided number but was informed that support was not available. I am puzzled about the mix-up with my phone number and frustrated by the inability to resolve this matter promptly. I urge Facebook to address this discrepancy to restore my access to Messenger.

My mother got logged out of Facebook and is struggling to log back in. She can't remember the password and her email linked to the account, [redacted], is inactive. Resetting the password through email is not an option and we've tried various passwords without success. Unfortunately, her mobile number is linked to another family member's account, which complicates the recovery process. We are unsure how to proceed. The account is under the name Sandra Paden. Any assistance in resolving this matter would be greatly appreciated. Please reach out to me via the provided email if you can offer any help.

I am experiencing issues with recovering my two Facebook accounts that have been hacked. The hackers have changed the associated email addresses and telephone numbers. Despite having one of these accounts for 9 years, the support process for account recovery is not helpful. Even though I can provide various details to prove my identity like familiar faces, friends, passwords, and other lost accounts, I am still unable to regain access. I am frustrated with Facebook's lack of action against hackers and demand the retrieval of my accounts. If necessary, I am willing to take legal action and gather others who have faced similar challenges. The email addresses linked to my accounts are desicanez47@gmail and ladydesi68@gmail. My business account was either cscleaning3@gmail or cscleaningandhaulllc@gmail. I hope to see improvements in Facebook's security measures to prevent hacking incidents in the future.

Regarding the Deletion of Facebook Group Pages Dear Sir, I apologize for unknowingly posting content on our Facebook group pages that violated the Facebook Community Standards. I was unaware of the violation and deeply regret sharing such content. My group page, "Timepassbd," is a popular family page that aims to provide social media updates. Moving forward, I will ensure to only share copyright-related content and links. Please find the screenshot attached for reference. Thank you for your attention to this matter. Sincerely, [Initials]