Facebook Customer Service Issues

I have been using my Facebook account on my mobile device for years. Recently, I received an alert about an unread message on Messenger. In an attempt to clear it, I followed some online advice to log in from the desktop version on my computer. However, I encountered an issue where my password was not working. I reset my password, but when I logged in, it wasn't my account. While the account name, email, and birthday matched, there were no pictures, and all the people I had previously blocked were accessible. This has left me worried to log out from my mobile as I keep getting directed to the wrong account on my laptop. Even after changing my password again, I am still unable to access my actual account. It's concerning to see someone else possibly using my email. I could use some help with this situation.

I discovered a fake account in my name featuring photos of me, my ex-girlfriend, and our child after I deactivated and then reactivated my Facebook. The fake account led to my real account being disabled. The impostor account, under the name Juan Johnson, is impersonating me. I tried reporting it, but my real account got disabled first. The fake account is causing issues, reaching out to my loved ones as if it were me. This situation is concerning and could lead to serious consequences if not resolved promptly.

I am Shane P. I am facing an issue with my account linked to my old email [redacted] I forgot my password and got locked out after trying to reset it as I no longer have access to that email. Using the trusted friends method, I added 2 new email addresses and a phone number, but did not receive any emails after doing so. I received a code via text, but I couldn't find where to input it. In the meantime, I created a second account successfully with one of the new email addresses and phone number. Messages from Facebook are reaching me on both accounts. Once my original account is accessible again, I would like the second account to be deleted. I would appreciate your assistance in reopening my original account. Thank you.

I have forgotten my password and completed the steps to retrieve my account. Despite trying for a year, I am unable to confirm my identity with the three trusted contacts providing codes. Unfortunately, I no longer have access to the email associated with my account as it is from 8 years ago. The email for my account is [redacted], but I'm currently using my university email for a different Facebook account.

I have encountered issues with Facebook recently that I have never experienced before this year. Someone who did not like me reported my page for a 'fake name' although it was just my nickname. Facebook then blocked my profile temporarily and forced me to change my name under the threat of immediate page removal. I find this treatment unjust! Additionally, my participation in a Facebook group for online jobs as a stay-at-home mom seeking legitimate work opportunities has led to further problems. I was merely expressing interest in job opportunities by replying to comments, but suddenly my page stopped loading with a continuous message stating 'page could not be loaded at this time'. Even after attempting to reload the page and access Facebook again, the issue persists. I am unable to reach the Facebook login page and my Messenger app displays 'messages could not be loaded'. This situation is frustrating and unacceptable. It is disheartening to face potential page blocking when I have not engaged in any inappropriate behavior, especially when others freely post content that violates platform guidelines without consequences.

I am seeking assistance with reactivating Todd Hill's Facebook account which was disabled due to password entry mistakes. The account is linked to the email [redacted] As of today, 11/12, the Facebook account remains disabled. I mistakenly tried to log in with the wrong password on 10/31, resulting in a disabled account after providing incorrect birth year information for Todd Hill. Our organization, Taste NY Todd Hill, utilizes the Facebook platform for important communications. We have also incorporated the Facebook logo on a sponsored Billboard, a costly endeavor, to reach a wide audience promoting agriculture in New York State. We kindly request a review and potential reinstatement of our account to continue our outreach efforts. Thank you for your attention to this matter.

We are currently setting up a Facebook page for our company, Davaus Inc., under Dave Hockemeyer's account. Although Dave does not use Facebook personally, we are eager to utilize it for business purposes. The Davaus page is new and has not been active. We are in the process of confirming the account's authenticity by submitting a photo. We want to reassure the team that we created the account. Dave intends to share the Facebook page link with customers soon, but we are concerned about maintaining access to the page in the future. Your help in ensuring the page remains active would be greatly valued.

My Facebook Page has been unpublished, and I am unable to change its status. The notification claims I recently renamed the page, which is not true as it was created just a week ago. It states that the status cannot be modified until 11:21 today. Currently, it is 20:26 CET, 19:26 GMT, and 11:27 in California. I am perplexed by this situation and seeking assistance. The page is not affiliated with politics; it is intended to promote our new online marketplace.

My former partner has uploaded inappropriate images of my children, showing them in their underwear on a bed reading a book. I am extremely concerned as this photo is visible on their profile as the background image. I strongly urge for it to be removed as I do not want such private images of my child on the internet where they could be viewed by inappropriate individuals. Unfortunately, my ex is currently incarcerated, and it seems someone else has gained access to his account and made these uploads, possibly his new girlfriend or a hacker. I have brought this issue to his attention during a phone call, but he denies any involvement. It is crucial that this image be removed promptly. Despite reporting it multiple times, Facebook has not taken any action yet. This was done without my or my ex's approval, and it is distressing to see the photo online.

I am Brianna Godard, known as user bgodard119. Today, when I tried to log into Facebook, a pop-up appeared stating that I had changed my password last Tuesday, which I did not do. Suspecting my account was hacked, I attempted to report it but the confirmation code was sent to an old email I can no longer access. Upon having a friend view my profile, we discovered foreign text under the "info" section, and there are unfamiliar individuals in my friends list. I urgently need this issue resolved as strangers now have access to personal details like my address and workplace. I wish to reset my login details, eliminate any unauthorized users, and update my outdated email address listed on the account.

My Sonya Grace Miller account is locked, stating the password was altered 2 months ago. I did not make this change. The associated email is invalid, preventing me from receiving reset codes. My phone number doesn't link to the correct account, thus no text reset code is available. I must access this account to update the email and phone number. Another email I provide has a different account, but can receive codes for the Sonya Grace Miller account. This account is crucial for my sewing page, especially nearing the holidays. I urgently need access to it.

After I listed my daughter's clothes on Marketplace, I received a permanent ban. The reason given was that my items did not comply with their site's policies. This cannot be true as I only posted clothes as usual. Despite multiple requests submitted over a week for them to review my items again, my ban remains. I have been a long-time user of this platform to sell items we no longer use. I am certain that I did not violate any rules and I urge for my account to be reinstated promptly. I need to post winter clothes for my daughter, and this situation is becoming unreasonable. I have dedicated hours to trying to resolve this issue, and it is frustrating to be blocked when I have not done anything incorrect. Please address this matter swiftly as my daughter relies on this income for Christmas. Thank you.

After updating my email on Facebook to [redacted] and receiving notifications successfully, I discovered I was locked out of my account when trying to log in. The login address was still showing my old sign-in email, [redacted], despite changing it. The server for paxis.org no longer exists. Though I went through the friend ID process and was verified, the confirmation emails weren't reaching me at [redacted], leaving me stuck. Feeling isolated at the age of 76 and unable to see friends often, I decided to create a new account to reconnect with acquaintances. I recently made a new account and was enjoying catching up with friends, but now I'm locked out again for uploading a photo for review. I feel cut off without access to Facebook and wish to regain entry to my old account, GerryStraatemeier7, and delete the new one. I am struggling to understand what went wrong with receiving emails from Facebook and would appreciate not having them get lost in cyberspace. My contact number is [redacted], already linked to the account. My name is Gerry Straatemeier, married to Darwin W. Hall, residing in Tucson, AZ. I am eager to reconnect with my friends. Thank you.

I have been locked out of my Facebook account for over 3 years. I received an email stating that my phone number is invalid, but it is my only number that I use every day. To verify my account, you can contact me at [redacted] or reach me via my email at [redacted] I am Nancy W., born on 1-21-[redacted]. I am willing to provide any information needed to prove my ownership of the account. Please reactivate my account so I can continue using Facebook. Thank you.

Hello, I am having difficulty accessing my Ellevte Etasje account. I cannot recall the new password I set up around three months ago. This account is crucial for my business operations. Unfortunately, I am unable to use my previous email [redacted] anymore due to it being inactive because of GDPR regulations. This situation prevents me from resetting the password in the conventional way. Your assistance is greatly needed as both myself and my business are in urgent need of this account's access. I am willing to provide details such as the old password, the location where I changed the password, and the device used. You should be able to verify that it is the same device associated with my personal Facebook account. Furthermore, you will notice that the email linked to the account contains my initials. I am prepared to demonstrate my ownership of the domain through official government documents. Sincerely, Gard Tvengsberg Clausen

I have been banned from Facebook Marketplace for allegedly violating their commerce policies. I have contacted them multiple times to inquire about the specific reason for the ban, but only received automated responses stating that my posts were in violation. I have always posted legitimate items such as a handbag, a bicycle, home decor, and clothing. I am looking for a detailed explanation from a human representative as I frequently use this platform and am troubled by the sudden ban without a proper explanation. Thank you. - Miranda S. (LeT)

I received an email from [redacted] confirming they received the documents and will reach out if more information is needed. However, when I log in, I see confusion with my ID as I mistakenly thought it was for a new profile name and picture. Consequently, I sent my passport by email. I am a political activist promoting free speech and the values of democracy. I recently changed my profile name and photo to "La Vie Est Belle," which means "life is beautiful" in French, depicting the suffering of people during the Holocaust. My previous profile name is Frances Ng, and my phone numbers are [redacted]. I urgently need help retrieving my Facebook account as it has been inaccessible for 9 days. I changed my profile name and photo due to concerns about freedom of speech and potential repercussions for posting political content under my real name. My email address is [redacted]. Please assist me in expediting the process to regain access to my account.

My wife neglected her Facebook account for over a year. Logging back in, she couldn't recall her password, so she attempted to set a new one using my email for a verification code. Unfortunately, the code was sent to my phone instead of hers, causing a mix-up in passwords between our accounts. In trying to rectify this, I unintentionally re-registered her as a new user on her tablet, sending out random friend requests. Now, realizing my error, I'm struggling to delete this account without a profile picture. It is her account under the name Delores Martin that needs to be removed, not the one I accidentally created. Can you offer guidance on how to delete the account without a profile picture or assist with the deletion process?

I've been trying to log in for over 10 days, but my account remains inaccessible despite submitting all the required documents, including my passport. Facebook's latest notification states they are reviewing my submitted documents and will contact me if further clarification is needed. The email response from case++[redacted] mentioned the ongoing review process. Unfortunately, I misunderstood the ID requirement and mistakenly submitted my passport by email, as I recently changed my profile name and picture to advocate for freedom of speech. My former profile name was Frances Ng, and my contact numbers are [redacted] (Singapore), [redacted]9 (Thailand), and [redacted]3 (Thailand). I urgently need assistance in reactivating my Facebook account, especially as it has been down for 9 days. I changed my profile details as I fear unfair repercussions for voicing political opinions under my real name. My email is [redacted] Thank you for your help in expediting the account reactivation process.

I am Gilbert Mazzeo. I need help reporting that my phone, identity, and money may have been stolen through hacking. As a disabled person, I am not tech-savvy. It seems someone is trying to take advantage of me, affecting even my annuity funds. Recovering my password on Facebook is impossible because my info has been changed. The stress has even led to my wife being hospitalized. I fear losing our savings needed for a new home after our previous one was destroyed in a storm. Emailing or talking to a Facebook robot is not helping. Can someone please provide a human customer service number to close the accounts and stop the malicious activity? This situation is distressing and urgent.