Facebook Customer Service Issues

Hello, my name is Jordan Bailey. I've been facing issues accessing my old Facebook account linked to the email [redacted] An ex-girlfriend changed the password to that account along with the associated email, preventing my access. I'm eager to retrieve the photos of my deceased friend, Harley Hughes, that are on that account. However, I'm uncertain how to proceed without access to my email password. I'm hoping for assistance in recovering the account. If needed, I can provide additional information such as my past locations like Silver Creek, GA, and Lindale, GA. You can verify my current account [redacted] to see that it belongs to me. Thank you for any help you can provide. Jordan.

I lost my cell phone a few weeks back. I attempted to access Facebook using my friend's phone. However, it stated that an SMS would be sent to me shortly, but I am unable to receive it as I no longer have that phone. To make matters more confusing, the phone number linked to my account now belongs to an acquaintance with whom I don't have a good relationship. I have tried to verify my identity by sending pictures of my Texas ID and holding up a piece of paper with the code and my face multiple times. It's disheartening that no one is assisting me with this issue. 😞😬

I wish to report a business operating on Facebook called 'EasyLiving4You.' After viewing a video advertisement, I purchased what was promoted as the 'AirCooler' but received a different and cheaper product labeled 'AirCool24.' Despite my attempts to seek clarification and an apology from the company, no explanation or remorse was provided. It seems that the vendor deliberately deceived customers by advertising one product and delivering another, leading to false advertising and fraud suspicions. I strongly urge for necessary actions to be taken against EasyLiving4You, such as warnings, account suspension, or other suitable measures. Below are links to the Facebook ad, the promotional page for the new product, and the billing page showing the cheaper item. Thank you for your attention to this matter. [redacted]

I would like to report a business that sells products through Facebook and request prompt action be taken. Complainant: Y.K., [redacted], [redacted] Seller: Company: EasyLiving4You Address: Pärnu Mnt 139D, Tallinn, 37, [redacted], Estonia Contact: [redacted] Products: "AirCooler" Order Date: June 26, [redacted] Receipt Date: July 20, [redacted] Report Summary: I purchased an "AirCooler" after seeing a video ad on Facebook but received a different product. The new product was advertised but I received a lower-priced item named "AirCool24," currently sold for 30,[redacted] Korean Won in a shopping mall in Korea. The vendor, EasyLiving4You, did not offer an apology or explanation for this discrepancy, which appears to be false advertising and fraud. Request: I seek an apology and clarification from EasyLiving4You for intentionally misleading customers. I urge for appropriate action against them, including caution, warning, and possible suspension from Facebook. Materials: Facebook Ad Video: [redacted] New Product Page: [redacted] Billing Page (Old Product): [redacted] For reference, a similar victim case can be found here: [redacted]

Hello, I have a significant problem with one of my old Facebook pages. Someone has hacked into my account and is posting inappropriate comments with profanity. These comments are being sent to my work Facebook page, causing me distress. I want this to stop and I am looking to identify the person responsible for hacking my account and trying to harm my job security. I would appreciate it if the Facebook account could be closed permanently to prevent any further issues.

Dear friends, I want to clarify that my Timeline reflects my advocacy for human rights and opposes hatred, bigotry, and racism. I aim to spread positivity and share the beauty of life through my posts. Recently, Facebook removed a post of mine from the group "Everything New Rules with Bill Maher and John Oliver," citing it as hate speech and against their Community Standards. Despite my attempts to appeal, they upheld their decision. I believe that by censoring my post showing a white man displaying hate towards African men, Facebook is disregarding my 1st Amendment rights. The video I shared received significant views, but only my post was singled out for removal. It is crucial to expose such acts of hatred, and I feel unfairly targeted by Facebook's actions. Case#[redacted][redacted]. I urge you to watch the video below and judge for yourselves.

I am facing an issue with my Facebook payments being deactivated, which is hindering my ability to send or receive money via FB Messenger. Despite submitting my photo ID twice as part of the identity verification process, the problem remains unresolved after weeks due to a lack of response. I have not received any acknowledgment or updates on the status of my issue, leaving me feeling ignored and frustrated.

Hello, I am Jayson Nicolas from the Philippines. I need to report that my Facebook account (Jayson Domingo Nicolas) was hacked on August 29, [redacted], between 4 pm and 5 pm. The hacker used it to sell iPhones, engaging in a scam where they ask for money upfront but never send the items and then block the buyer. They have already victimized someone. The hacked account's posts included fake feedback from alleged customers who were likely part of the scam. This misuse of my name is distressing. I am urging for the immediate removal of this fraudulent account to prevent further harm. Thank you.

Hello, I recently encountered an issue with my Facebook account. A while back, I received a notification about suspicious activity and decided to close that account. I then created a new account to reconnect with family members but faced difficulties. I suspect a potential hack leading to identity theft or deliberate defamation on my previous account. I'm concerned about any illicit activities that may have occurred, prompting the block. I am currently dealing with the aftermath of a troubling situation involving identity issues possibly caused by a malicious individual. Your assistance in resolving this matter is greatly appreciated. You can reach me at [redacted] Thank you for looking into this matter.

Hello, I recently joined Facebook but had to close my account after suspecting unauthorized access. I'm now trying to create a new account to reconnect with family but encountered issues. I'm uncertain if any inappropriate activity led to the block, possibly related to a former coworker. I've resolved most of the situation and hope to resolve the remainder smoothly. Thank you. [redacted]

My Facebook account was unexpectedly logged off on September 2nd and I have been unable to regain access since then. I attempted to reset my password but the reset link was sent to an unrecognized email address. Instead of my phone number and email, there is now a Google talk number listed in the contact information. I have been using this account for 9 years and would appreciate any assistance in recovering it.

There is a girl named Jenny Yue going around adding people on Facebook and video calling them for inappropriate reasons. She is allegedly blackmailing them for money by threatening to share the videos with their family members, including young kids. It is important to involve the police to apprehend her before she harms more individuals. Please do not ban her account yet, as she may create a new one and continue the harmful behavior. This is a concerning issue, and I request your prompt action on this matter. Thank you.

I am looking for a way to revert actions on my Facebook profile. Following a disagreement with a friend, I blocked her out of frustration. However, she contacted me, distressed to find out she was blocked and not just unfriended. This action erased our shared history on the platform. I unblocked her and sent a friend request, but she has not responded. Is it possible to restore our previous friendship status on Facebook, including our friend anniversary, to amend the situation?

Good morning, I am writing to inform you that my user id is arshad5316 and my profile has been hacked. I am unable to access my account because the hacker changed the associated email address and phone number. I have attached an email from Instagram for your reference, but unfortunately, I am unable to view the content. The hacker's email address is [redacted] Please assist me in retrieving my account. Thank you and best regards, Muhammed Arshad

This is the fourth or fifth attempt I've made to reach out. My Facebook page was hacked, and the profile is still active. Despite changing my password, someone keeps gaining access and taking control. I suspect I know who it might be, but lack concrete proof. This invasion of privacy is distressing, especially considering the personal content on the page tied to cherished memories, including photos with my late brother. The original page has a distinct photo with a :-) on my nose and specific text on the profile picture. The second account features pictures of my brother and me together. I'm reaching out in the hopes of reclaiming control over my accounts and the precious memories they hold. My new contact email is [redacted], and I'm providing it here in the hopes that it's secure. Thank you for any assistance you can provide.

Hello, I'm AnnaLynn Lane. I've attempted multiple times to access my account without success. Despite resetting my password and trying various account recovery options, I keep getting directed to the two-factor authentication page. Regardless of how many times I input my details, I never receive the SMS with the confirmation code needed to log in. This issue persists on both my phone and laptop. Not being able to access the code generator and the absence of any SMS confirmations are preventing me from getting into my account. After a week of trying different methods, I remain unable to log in. I've been patient and tried numerous solutions, but nothing has worked so far. I kindly request assistance with this matter.

I have been informed that someone is spreading defamatory false information about a family member. This individual is making untrue claims about personal and professional aspects of my family member's life, aiming to harm their reputation within the community and with business connections. These lies are causing significant distress to my family member's emotional well-being. The lies also extend to financial misconduct within a not-for-profit organization, targeting business associates and government officials who provide funding for the organization. I am unable to confront this person directly due to them knowing my identity. I am considering legal action and would like to obtain copies of the false posts before they are removed. The impact of these lies extends beyond my family member to affect numerous individuals associated with the organization. I am willing to provide more details for assistance in obtaining evidence of the defamatory posts. Thank you.

Facebook's app is called "Messenger," while my phone company refers to it as "Messages." I suggest Facebook changes its name to avoid the confusion that arises from integrating these services. As a business owner, I find it frustrating when my private contacts might be accessed without my consent. The global integration seems unnecessary and intrusive. Facebook, as an internet-based social media platform, should not be behaving like a telecommunication service. I urge you to address this issue promptly to avoid potential legal action. Regards, Robert Frits van der Kleij 19 Morvern Crescent Strathmore Tokoroa [redacted] New Zealand Contact: +64 - [redacted]1 Email: [redacted] Please respond as soon as possible. I always retain copies of my work. Thank you.

On September 5th around 6:00 pm central time, my account was hacked. I contacted support, sent my ID, and later sent a photo with a passcode. By noon the next day, I was able to regain access, change my password and email on Facebook, feeling very relieved. However, when I returned from dropping off my son at football practice, I had to log in again only to find my account disabled. I received a file that seemed useless when opened, along with an email requesting a login code I wasn't receiving. Now, I can only download the file and nothing else. Despite taking steps to remove the hackers, I'm stuck without access or codes. I've sent a picture of myself with my ID as requested, hoping this helps. It's been nearly two days, and I'm grateful for the assistance I've received but still need further help.

Subject: Assistance Needed Regarding Older Pictures on Ex-Girlfriend's Account Dear Customer Service, I am writing to seek assistance regarding older pictures of myself that are on an inactive account belonging to my ex-girlfriend. These pictures are causing me trouble as they are publicly displayed and have led to misunderstandings while traveling and at work. Despite my efforts to have the pictures removed, I have been informed that access lies with my ex's mother, who has not taken any action. I have already reported the issue, but I understand the potential delay in processing such requests. I kindly request your advice on how to make the profile private or have the pictures removed from the account. I have included the link to the profile in question and can provide a list of the concerning pictures if needed. Thank you for your attention to this matter and any assistance you can provide. Sincerely, A. Z.