Facebook Customer Service Issues

I've been receiving messages from Facebook prompting me to log in, even though I never log out. I've been attempting to access my account all day. After trying to reset my password, I noticed there's a strange email associated with my account that isn’t mine. I managed to add my Gmail as a secondary email to receive a 6-digit code. Upon entering the code, I was then prompted for my ID, which I provided. Strangely, I received a message stating I had misspelled my email, although I hadn't. Every time I re-enter my password, the same message appears. Consequently, I have been unable to access my Facebook account all day. Additionally, my phone number is not being recognized. Being in the midst of selling several furniture items on Marketplace, this disruption has severed my communication with potential buyers.

I don't frequently use Facebook. Recently, I attempted to log in with the correct credentials, but received an automated code to validate my account via an email I seldom check. Despite accessing that email, no code was found. I've requested the code multiple times but have yet to receive it. The alternative method suggests calling three "friends" for a code. I accepted requests from remote acquaintances, and besides one person, I don't know the others. I opted not to provide my phone number due to Facebook's reputation but need to find a post allegedly made on my page. How can I resolve this issue and reach out to them? Thank you. (The email below is not my Facebook login email).

Bimal Das, on September 30, [redacted], you contested a decision regarding your Facebook account. Our review process typically takes just over a day. At the moment, your account remains hidden from other users, and you are unable to access it. Despite the challenges posed by the COVID-19 pandemic, we will revisit your account. Please be aware that if your account complies with our Community Standards, you will regain access to Facebook. However, if your account is found to violate these standards, it will be permanently disabled, and you will not have the option to appeal.

Dear Facebook Customer Services, I am writing to address my suspended Facebook account due to allegations of sharing inappropriate content. I want to clarify that I did not share any illegal material and seek an explanation for the suspension. I attempted to verify my account using my phone number and an image of my ID to no avail, as my account remained suspended. Despite asking a friend to report this error, the issue persists. I have tried reaching out to Facebook through email and phone ([redacted]0) without success. For your reference: Account name: Poohh Chaovawanich Login email: [redacted] Please respond to my alternative email ([redacted]). Sincerely, Purinee

I believe my Facebook account has been compromised. I am unable to log in on my iPad, although I am still logged in on my phone. When attempting to reset my password, I am asked for my current password, but am receiving a message saying it is incorrect. Despite trying to recover my account by sending codes to my email, cellphone, and alternate email, I have not received any codes. I even submitted a photo of my driver's license for identification purposes, but I am still unable to regain access to my Facebook account.

Hello, I am Mr. SIMON ATCHEKPE, the owner of a Facebook account under the name Simon de Stb. I am writing to inform you about an issue I've been facing for several weeks, maybe a month, regarding accessing my account. My problem started when I was hacked by an unidentified individual who changed some of my information, such as my email address ([redacted]) and my phone number (either [redacted] or [redacted], I'm not sure which). After these modifications, I was logged out from all my devices where I used to be connected. Despite taking several actions to recover my account with the help of Facebook, they allowed me to change my password and email to [redacted] However, I still can't access my Facebook account because I had set up two-factor authentication with one of the phone numbers I mentioned earlier. The hacker changed that number when they initially accessed my account. I am reaching out to you for assistance in permanently recovering my Facebook account, which I have had for about 10 to 12 years. This account holds many memories and connections that are important to me, and I am unable to access them now. To prove my ownership of the account, the initial username was "Simon ATCHEKPE," and the password was "Klogtechnologies." There was also another username "Simon De l'Hermon" with the password "Klogtechno280580." I am truly in need of Facebook's help, and I am desperate. I even used this account to manage some pages where I am an administrator (DABALI DE BABI, BONNE AFFAIRE, ISIG YOPOUGON...). I am counting on your expertise to assist me in regaining access to my Facebook account. Thank you. Best regards.

Hello, I am Mr. ATCHEKPE SIMON, the owner of a Facebook account under the profile name Simon de Stb. I am contacting you regarding an issue I have been experiencing for several weeks, possibly a month, trying to access my account. My problem began when I was hacked by an unidentified individual. This person accessed my account and changed some of my information, including my email address ([redacted]) and my phone number (either [redacted] or [redacted], I am unsure which of the two), then logged me out of all devices I was previously logged into. Despite Facebook allowing me to change my password and email address to [redacted], I am still unable to log in due to the two-factor authentication set up with one of the phone numbers mentioned earlier, which the hacker changed. I did not take necessary precautions when setting up the two-factor authentication and now cannot receive the code to access my account. I am reaching out for assistance in permanently recovering my Facebook account, which I have had for around 10 to 12 years. This account holds significant personal and professional history for me, and I manage several pages as an administrator through it. I am in desperate need of Facebook's help. I am counting on your support to regain access to my account. Thank you. Kind regards.

I believe my Facebook account has been compromised. Hackers posted a hateful picture and a page on my profile that I did not add. As a result, Facebook disabled my account. I was in the process of reporting the hack when my account got disabled. I am concerned about losing years of memories, including my children's milestones. I would appreciate any help in resolving this issue.

Two days ago, I was messaging my daughter when suddenly a screen appeared saying the session had timed out and logged me out. When I tried to log back into my Facebook account, it prompted me for a password that it claimed was old. Then, I received another screen asking to send a security code to a mobile number ending in 11, which is not my number; mine ends in 60. Following my daughter's advice, I uninstalled Facebook from my phone, but upon attempting to log back in, I learned that my account had been deleted by Facebook security. Despite sending emails seeking clarification without any response, my friends are now receiving messages claiming I am giving away $60,[redacted], which is very concerning. It seems someone has taken over my Facebook page and Messenger to scam my friends.

Dear Facebook Customer Services, I am writing to address the suspension of my Facebook account due to alleged inappropriate content sharing, which I strongly deny. I am seeking clarification on the grounds for this suspension as I believe it was unjust. Despite attempts to verify my account using the provided methods, I have been unable to access my account due to the suspension. Efforts to resolve this issue through reporting by a friend and attempting to contact Facebook via email and phone ([redacted]0) have been unsuccessful. My account details are as follows: Account name: Poohh Chaovawanich Email used for login: [redacted] Kindly reply to me at [redacted] regarding this matter. Thank you, Purinee

Hi there, I am reaching out because my Facebook account has been hacked. This is now the third time I am bringing this issue to your attention. I am worried about the hacker's online activity and the possible misuse of my account. Unfortunately, I am unable to access my account as the password has been changed, and the email and phone number associated with it have also been altered. I urgently need assistance in recovering or deleting my account to stop the hacker's malicious actions such as changing my profile picture and posting inappropriate content. I am willing to provide any necessary documents for verification purposes. The link to my hacked Facebook account was [redacted], but it has now been modified to yagya.regmi.50. My phone number is [redacted]. I hope to receive help soon and look forward to your response.

Carry, you have expressed disagreement with the decision made on 13 October [redacted]. Usually, we require a bit over a day to review the information provided. Your Facebook account is currently not visible to others, and access is restricted. Our review process may experience delays due to the reduced staffing caused by the COVID-19 pandemic. If your account is found to comply with our Community Standards, it will be reinstated. However, if it does not meet our standards, the account will be permanently disabled, and further appeals will not be possible. Thank you for your understanding and patience during this review process.

My Facebook account was recently hacked. I inadvertently clicked on a video sent by a friend who had also been hacked. Subsequently, fraudulent charges appeared on my bank account, including a transfer of $[redacted] that was supposedly sent to my sister, who never received the money. Following an investigation by my bank, it was confirmed to be a scam, and they have reimbursed the amount taken. I have since changed my Facebook password and obtained a new debit card, hoping to resolve the issue. However, I discovered that some payments I made with the new card were increased without my consent. Today, I am meeting with my bank to address this. Due to my locked Facebook account, I am unable to access it, which is frustrating. I suspect that the unauthorized access may be linked to purchases made on Facebook Marketplace, where I have three outstanding orders placed months ago that have not been delivered, despite seller claims of shipping delays.

Recently, my phone was stolen, and I have been logged into my Facebook account automatically. I tried to change my password, but after entering the code or new password, I received a message stating that I won't be able to access my account as they review additional documents. I created a new account with my first and middle name abbreviated to "A'Vi Da'Vi" due to a past compromise. The Help Center tips are not helpful since I can't log in. I urgently need assistance to access my personal data, including payment details and precious photos of my son's birth. I would be very grateful for any help in resolving this issue.

I cleared the cookies on my browser, which logged me out as I expected. I also forgot my password and reset it. After resetting it and logging in, it is now asking for a 6-digit code that I didn't receive via email or phone. I am unsure if my phone is connected to my Facebook account. I have never logged in on other devices due to privacy concerns. The only recovery option I see is to provide a photo ID, but I am uncomfortable doing so. I don't have a driver's license, only a passport. I am hesitant to upload a photo for privacy reasons. I am worried because I am a member of a private group that I value, and I recently made a purchase on the marketplace. I am looking for assistance or guidance on how to proceed without compromising my privacy. Thank you for your help.

My Facebook account has been locked, and I've been facing issues logging in for a few days now. Each time I try to access it, there's an error validating my access token. This is becoming frustrating, and I need help resolving it. Additionally, I am the owner of *** Group, and Islam Soap Pvt Limited is damaging my business's reputation, which is unacceptable. I also need assistance uploading a photo of my ID to run ads and regain access to my locked Facebook account for which the "get started" option is available. Unfortunately, my account was hacked, and I can't recover it due to a lost phone number and email. Lastly, I accidentally got locked out of my Facebook after having my laptop serviced on October 2nd.

I have had my account for over 9 years, but it was hacked about 3 weeks ago. The hacker changed most of my information, except for my name and username, which are still AKOGU IDRIS NDAKO and akogu.idrisndako. Despite the hacker changing the email and phone number on the account, I've been unsuccessful in recovering it using the steps provided by Facebook's help center. I fear the hacker might misuse the account, so I'm reaching out to Facebook to either assist me in regaining access to my account or deactivate it entirely. Thank you.

Subject: Assistance Needed with Blocked Facebook Account Dear Support Team, I am reaching out for help with my blocked Facebook account as my access has been restricted. I have used the platform mainly to share professional achievements and to stay in touch with loved ones, with no intention to violate any terms or guidelines. On September 8th, [redacted], my account was unexpectedly blocked with no explanation provided. Although I requested a review promptly after receiving the deactivation email, I am now faced with a message stating that too much time has passed for the review to be feasible. I am still awaiting updates on my account status and request a swift review to either unblock it or allow me to retrieve essential information. If there was an inadvertent violation on my part, I am willing to learn from it to prevent recurrence, but I am certain I have not knowingly breached any rules. Enclosed are my Facebook login details for your reference. Thank you for your attention to this matter. Regards, Denis Markov Facebook Profile: Денис Марков (Denis Markov) Email: [redacted] Mobile: +[redacted] [redacted] [redacted]

I, Tong Viet The Huy, a Vietnamese Facebook user with the account name Huy Viet The Tong, am reaching out. My Vietnamese ID number is [redacted]85, and necessary ID pictures are included. On September 20th, [redacted], I unintentionally clicked on an unsafe link through my Facebook account, leading to potential unauthorized access. Subsequently, my account had posts that violated Facebook's community standards. I sincerely apologize as I confirm these actions were not mine or intended. I kindly request Facebook's consideration in reactivating my account, as it has been active since [redacted]. I hope Facebook can assist a loyal user like myself appropriately. I affirm the accuracy of my statements. I apologize for any inconvenience caused to Facebook. Thank you, looking forward to your response. Regards

My Facebook account got locked after I changed my password and accidentally clicked on the email from Facebook to secure my account. Even after confirming my identity by uploading my national ID, Facebook notified me that my identity submission was successful but the provided link is not functioning. Please unlock my account as I remember all the necessary details and have submitted my national ID. Despite attempting to report the issue through the help center, the submission didn't go through, instructing me to log in and secure my identity, which hasn't resolved the issue. Kindly provide an alternative method, preferably through a Gmail code since the initial option of submitting personal ID and the recovery link provided by Facebook were unsuccessful. Thank you in advance for your assistance.