Facebook Customer Service Issues

I have been facing a longstanding issue with my old Facebook account. I am unable to reset the password as I have forgotten it, and my account is not connected to any email or my current phone number. Despite trying the alternative methods provided in the help center, I am unable to change the password as there seem to be no options other than entering the current password. My account username is Narminhr, and my phone number is [redacted]. I have attempted to recall my old password without success.

My wife recently took over managing the Facebook Group for her bicycle club. When she tried to share sign-up information for the annual reach-the-beach registration, her account got blocked by mistake. She reset her password and was prompted to upload her ID for verification. Despite trying six times to upload her driver's license, she's still locked out of her personal account and the club page. It's been 15 days since this issue started, and we are eager to have it resolved. Please contact us via email at [redacted] or [redacted], or reach out to us by phone at [redacted] or [redacted]. Your prompt assistance would be greatly appreciated. Dave B. Gresham, OR

Hello, I created my Facebook account only with my phone number under the name Nat Chris. However, I am currently unable to log in because I cannot remember my last password. Unfortunately, when I try to reset my password using the "forgotten password" option, I am only prompted for an email address which is not linked to my account. I am worried that someone may have accessed my account without my permission as I am unable to receive a code on my phone to recover my account. This is concerning to me as I have important personal information on my Facebook account. I am still able to use Instagram and Messenger, but I have lost access to my Facebook account. Can anyone provide assistance with this issue?

Hello, I am Philip Williams. I would like to share an article about a dispute with my neighbors that started back in February [redacted]. One of the individuals involved passed away in [redacted], and I no longer live in the flats where the dispute occurred. I have detailed information to share and would appreciate it if you could provide me with your email address so I can send it over. I am open to Facebook contacting the other party regarding this matter. The dispute was previously raised with the local council and a solicitor, but no action was taken. I had attempted to contact the other party by mail in the past, which led to a warning from Lancashire Police to cease communication. I believe there may have been a misunderstanding by the police on this matter. Ultimately, it will be for your editor to decide whether to publish this article. If accepted, I understand that the community may wish to comment on their experiences with good or bad neighbors. I look forward to your email response when available.

My Facebook account was hacked on Saturday, January 23rd, and altered without my consent. I have been using this account for business purposes since [redacted], attracting traffic and income with nearly 5,[redacted] friends. Despite providing my driver's license to verify my identity after the hack, my account remains disabled. The financial impact this has had on my business is significant, and I urgently need access restored to minimize the losses. It is frustrating that after 12 years of active use, my account is suddenly deemed "too young" following the hack, despite my efforts to prove otherwise. I hope to resolve this issue promptly to avoid escalating it further.

Upon opening my Facebook app, I was prompted to verify my age by submitting an identity photo. I complied by sending a picture of my Birth Certificate, only to receive a message indicating that if deemed underage, my account would be disabled. It has been over two weeks, and my account remains inaccessible. I urgently require access, as my apps are linked to this account, essential for my daily use. Additionally, I conduct a small business through this account and have lost all progress. The situation has left me feeling disheartened. Please assist me in recovering access to my account as soon as possible. I am sincerely grateful for your help.

Dear Instagram Support Team, I need to report a concerning issue with my Instagram account. Recently, I have been receiving unsolicited SMS verification codes from Instagram on several dates. Despite not requesting these codes, I kept getting prompted to change my password by Instagram last week. Subsequently, on January 8th, my account was disabled for allegedly violating terms of service. After following the provided instructions, which included submitting a photo of myself with a piece of paper as requested, I received no response. Repeated attempts to contact Instagram through email or forms have been futile as I did not receive any replies. Upon trying to log in using Facebook, I discovered that my Facebook account is linked to an unknown Instagram account that accessed my original phone number for verification. This situation leads me to believe my account may have been compromised. I am concerned for my account's security, given the extensive history and memories stored on it over the past nine years. I have shared my details for your reference and am willing to provide further verification if necessary. Thank you for your attention to this matter. Sincerely, Shahin Ghani

I have been restricted on Facebook for 30 days for a post that I don't understand. It's an image of skin caught in a zipper, which shows no nudity. This was a memory I shared last year without any issues. My mother recently passed away, and I'm unable to communicate with people trying to reach out to me. I would appreciate resolving this matter promptly so I can reconnect with others. I prefer speaking with a live representative to address this issue. Facebook's message about previous memories is conflicting with the current restriction.

I recently posted on Facebook about my account being compromised. I received a request from Facebook for more information, but I struggled to provide the necessary details due to my limited computer skills. Unfortunately, my account has been disabled, and I have received messages in a foreign language. I take full responsibility for this situation. I am reaching out for assistance in restoring my Facebook and Messenger accounts to their previous state. These platforms are vital for me as I have been in self-isolation since March. Your help in resolving this issue is greatly appreciated. Thank you, Elizabeth M.

I manage a Facebook page dedicated to local history with [redacted] followers. Since Facebook updated, I've been experiencing issues with typing on the platform. For instance, when I try to correct a spelling mistake, the text disappears as I backspace. Unfortunately, there is no 'Undo' option to retrieve my work, and I can't save it as I write like I can in Word. This problem started after Facebook's recent changes. I just want to be able to write more than a paragraph without losing my progress. If you want to take a look at the page and offer suggestions, feel free to visit 'Northants wind and watermills'. Thank you.

To Whom It May Concern, I am writing to request the removal of two accounts under my name on Facebook. These accounts have posted pictures of me, my family, and friends without consent. I have no knowledge of creating these accounts or where they obtained the pictures. It is unsettling for me and my loved ones to see these unauthorized posts. The accounts in question are registered under the name 'Naz Omar.' One account displays a profile picture with orange and blue flames, while the other features a profile picture of me against a backdrop of black, white, and blue shoes. I kindly ask for these accounts to be terminated and completely removed to prevent further dissemination of the images. Thank you for your attention to this matter. Sincerely, Nasreldin Abdallah Omar

Hello...I am facing issues with harassment from Jean Idalski residing in Posen, MI, who happens to be my husband's sister. Our father passed away in May and all siblings agreed to sell their inheritance portion of his home. It has been a challenging time with our son passing away a month prior to our father. Despite the agreement for a buyout, I have been bombarded with disrespectful text messages from Jean, blaming us for our son's death among other false accusations. Even after she received her $50,[redacted] buyout, the harassment persists. She threatened to shame me on Facebook to our family. I have blocked her multiple times but the messages keep coming. Can anything be done to address this ongoing Facebook harassment? Thank you. Michele Fortuna-Schellie

About a year ago, I had a concerning experience on Facebook where someone tried to extort me by accessing my account. I quickly secured my account, but it's still online and inaccessible to me now due to forgotten login details. Recently, I suspect the same person may have my new phone number and is attempting to create a new Facebook account using my information. I've been receiving suspicious messages, including a request from a dating app called HITCH that sent a verification code via text linked to a Facebook app. How can I check if my phone number is connected to any specific Facebook account?

On January 22, my Facebook profile, Angela Hayes Atkinson, was logged out during the mass logout issue. After recovering my email password for [redacted], I attempted to log back in but never received the code Facebook claimed to send to that address. Despite uploading my photo ID, there has been no response after Facebook acknowledged receiving it for review. Subsequently, I created two new accounts, both of which were promptly shut down, presumably due to suspicions of hacking because they were associated with different emails. I assure you I am not a hacker; I simply wish to regain access to my original Facebook account to stay connected with my family. I have provided my photo ID and email address, [redacted], linked to my original profile. Kindly reach out to me at this email to help resolve this matter promptly.

Hello, I need assistance to regain access to my account. I was able to log in on Sunday evening, but on Monday morning, I found that I had been automatically signed out. Despite having used the same password for years, when I attempted to sign back in, it claimed my password was incorrect. The email address where the reset code was being sent was unfamiliar to me, starting and ending with 'd'. I went through the identity verification process by submitting my passport, which was confirmed, but the reset code was sent to an old email address I no longer use. I suspect my account may have been hacked. Upon entering the 6-digit code, I was prompted to enter a new password, but encountered an error message stating "got error=local error: connection reset, peer reset." I have tried resolving this for days. I have attached a photo of the error message for reference. I look forward to a resolution. Best regards, T.S.

Hello, I am a genuine user of this account. Unfortunately, your security system mistakenly disabled my personal Facebook account citing a violation of Facebook community standards. I have already submitted all the necessary identification documents to prove my identity and request the reactivation of my account. My Facebook ID is crucial to me as I am the sole admin of four important Facebook groups that disseminate information for societal awareness. Without access to my account, these groups may fall into the wrong hands. I have diligently followed all community guidelines and am eager to continue doing so. Please consider my appeal and reinstate my account promptly. Thank you. Additional Information: FB Name: Sumon Ahmed Email Address: [redacted] Date of Birth: 23/06/[redacted] Gender: Male

I reported a concerning tweet from Carl Espin, feeling threatened by its violent implications. After being told the tweet didn't violate the policy, I asked Facebook to review it again due to feeling intimidated. The tweet mentioned Artemus, my community in KY, and seemed designed to intimidate me. I blocked the account after reporting it, but still feel fearful.

Hello, I need assistance from Facebook. I am a digital marketer managing Facebook ads for clients. Recently, I encountered an issue where one of my adverts was disapproved following a policy violation regarding adult products or services. The ad was intended to target individuals interested in real estate property valuations within the age range of 35-65+. Upon receiving the email notification of the disapproval, I discovered that the ad had a small arrow pointing to the call-to-action button, which I later learned was against Facebook's policies. Unfortunately, this led to a ban on my account, restricting me from editing or running ads for my client. Given that Facebook ads are my primary source of income, resolving this issue promptly is crucial for me to continue operating. I am reaching out in hopes of speaking with someone to rectify the situation and regain access to the ad account. Your prompt assistance on this matter would be greatly appreciated. Thank you for your attention to this matter. Sincerely, Josh

When I attempt to log into Facebook, it requests a new password from me. After receiving a code to reset my password and entering it, a message appears saying: "We Received Your Information. If we find that your account violated our Community Standards, it will remain disabled." Facebook is currently not allowing me to access my account for security reasons, and I'm unsure why this has happened. I mostly use my account to chat with friends and browse marketplace listings. I'm seeking assistance as I am 68 years old and feeling lost on what steps to take next. Thank you for any guidance you can provide.

Two weeks ago, on a Monday night, my password was changed without my knowledge. I permitted someone to set up ads on my Facebook account, and although they deny altering the password, it happened during their access. I can't regain access to my account as the email associated with it, an old AOL email, is no longer in use. I attempted the recovery process using my friends’ assistance, but then received a message stating that my recovery email, which is also my daughter's account, is linked to another Facebook profile. The original email for my Facebook was [redacted] This whole situation has left me incredibly upset and frustrated as I need to manage ads for my business through the platform. Any guidance on resolving this issue would be greatly appreciated.