Facebook Customer Service Issues

Hello, I am reaching out regarding my fashion account named Tempercollective, which I have had for around 4 years and has accumulated over 6,[redacted] followers. I woke up recently to find that it had been hacked or disappeared. I am based in Australia with the number +61 [redacted] [redacted] [redacted] and in Denmark with the number +45 50 28 73 62. The last time I accessed my account was on July 7th using an iPhone X. Upon trying to log in and reset the password, I am only prompted with a message stating that a challenge is required. The recovery email associated with the account is [redacted] I possess multiple emails verifying that this account and email belong to me. My account is crucial for my business as it contains all my contacts, messages to partnering brands, and years of posted content. I am distraught and hopeful that you can assist me in recovering my account. The situation is baffling to me, and I am eager to understand why this has transpired. Best regards, J. Eriksson

I'm experiencing an ongoing issue with my Facebook account. Despite my request to delete it, I am still receiving notifications on my cell phone. I am frustrated that my attempt to resolve this matter has been unsuccessful. It seems like there is a misunderstanding between us, as I have not been able to communicate my concern effectively. I would appreciate assistance in resolving this issue promptly.

I no longer have access to the mobile number linked to my Facebook account. I forgot my password but still have other account details, such as my previous Facebook email, which is no longer in use by Facebook. I would like help from Facebook to update my account with my new phone number and email address while keeping my original account intact. I know the old mobile number linked to my account but am unable to sign in on my broken device, which initiated this problem. Thank you.

I recently had a challenging customer interaction. I sold an item for $20, shipped it, and upon receiving it, the customer claimed it was fake gold, despite my ad not making any claims about the material. The customer argued that the item in the photos appeared silver, while I and others saw it clearly as gold. She never inquired about the material before purchase. I clarified this with her, but she accused me of misrepresentation and even mentioned God judging me. She ultimately left a negative review, although I stand by my honesty in the transaction. I'm seeking feedback on handling such situations better in the future.

Dear Sir/Ma'am, I am writing to seek help regarding a concerning situation involving my daughter. She mistakenly shared intimate photos via my profile with an individual named Kuldeep Saharan. He has stored them in a Facebook album and shared them with others. Kindly assist in freezing and removing this content, and if possible, restrict his access to the account. Please, if the images were disseminated on Facebook, kindly remove them. Your cooperation in addressing this matter is greatly appreciated. Due to the sensitivity of the situation, I prefer not to involve law enforcement in my conservative community in India. The profile in question belongs to RAJPAL JAAT. As I do not have an email address, I am providing my brother's contact details for communication purposes. Thank you for your attention to this urgent matter.

I am having trouble with the Two-Factor Authentication process on my Facebook account. Whenever I try to log in from a new device or browser, it asks for a 6-digit code from a Code Generator, but I am not familiar with this system. When I attempt to use the Facebook app on my phone, it says it will send me an SMS or provide the code through the app, but I can't locate the Code Generator. I am feeling frustrated and stuck in a loop of prompts asking for the code. I am unable to find the Code Generator option on my app, only the settings menu. I keep getting asked for my password, then a code, creating a frustrating cycle. Can anyone offer guidance on how to proceed with this authentication process?

To the customer service team at Facebook, I am writing to seek assistance with accessing my Facebook account. Due to my deployment in the United States air force, I am unable to receive SMS messages on my regular cell number. I have provided alternative contact information with an international number, +[redacted][redacted], which I can use to verify my account. I have submitted copies of my driver's license, military ID, and passport but have not received any help yet. Staying in touch with my family is crucial, and I primarily use Facebook for this purpose. I would appreciate it if a person from your team could assist me through email communication to regain access to my account. Your prompt response would be greatly appreciated. Thank you for your attention to this matter. Sincerely, TSgt Luis M Ortiz

I have been experiencing issues logging in on my LG K10 and keep getting logged out of Facebook. Today, I noticed that my post had disappeared, so I attempted to retrieve it. However, when I looked under recently deleted posts by me, inappropriate content appeared. I received a message about unusual activity and clicked for help, but it just says unable to connect. I tried multiple times to no avail. I am extremely concerned about this situation as no one else has access to my phone. Any suggestions on how to proceed would be greatly appreciated.

I had an older Facebook account named Sam Serena from about 6 years ago when I was in school. Recently, I accessed it after it had been inactive and found some old photos of myself and my friends. I planned to log in again to save the pictures to my laptop and deactivate the account. However, Facebook is now requesting my ID, which makes me uncomfortable since the account is under a different name that I used to hide my activity from my parents. I'm unsure why they need this now. As an alternative, I tried to access the account from my current one but it's no longer visible. The old account is tied to an email whose password I've forgotten. It's all quite frustrating and confusing for me.

A couple of days ago, I received a message with a video. Upon opening it, I was logged out. When I tried to log back in, my password didn't work. So, I reset it, but then it asked for another code to be sent by SMS, which I never received. I can access my email and reset my password, but I can't get further than that. Despite taking my picture with the code on a white paper several times, I still haven't had any success. My account name is Chico Blak, and my contact number is [redacted]. You can reach me via email at [redacted] If you check, my profile picture is of an angel with wings, wearing a ski mask, praying and holding a tattoo machine with my name "chicoblak artist" on the angel. This situation is frustrating, and I need help to regain access to my account.

Thank you for helping me reopen my new Facebook account, Edric Soh. I'd like to recover my old account ([redacted]) as I had put a lot of effort into building my followers and page, which was recently hacked. I can't access the old email to receive the reset code. To verify my ownership, I've attached the page named "眼睛保护站" where I added my wife, Michelle Neo, as an editor. Her Facebook is Michelle Neo, phone number [redacted]. Could you please send the reset code to her? I'm eager to retrieve my old account as it contains important photos and customer lists. I usually make daily posts and include hashtags like #微商网卖培训领导 to prove the account is mine. For further assistance, contact me at [redacted] or message me directly. I truly appreciate your help during this challenging time, as Facebook means a lot to me. Thank you for your understanding and support.

Yesterday, I logged into the Facebook help center with two-factor authentication. I don't remember setting it up for my profile. After changing my password and logging out, I couldn't sign back in as Facebook kept asking for a code from the code generator. Unfortunately, I removed my old phone number (+[redacted]5) from Facebook a while back, but that's the one I currently use. This has prevented me from accessing my account, causing me to miss connecting with friends. I've tried to resolve this by sending a report, but still keep getting the request for a code. My brother, Chandira Harshapriya Kurukulasoriya, confirmed that he can see my profile. Even though I receive Facebook notifications on my Gmail, I'm unable to read them due to this sign-in issue. I kindly request assistance with troubleshooting my Facebook sign-in problem. Thank you.

Good morning everyone, I am still facing the issue of being blocked from all sites, despite appealing to everyone with no results. The problem started in the first week of April. I am unable to place or reply to ads without having to appeal the block. However, no explanation has been provided for this issue. Since then, I have been blocked on all websites I have joined and despite appealing, there has been no resolution. As a result, I cannot locate any of my ads, and no one seems to be able to see or comment on them. It has become a frequent occurrence, happening on a weekly basis, and it is causing a lot of frustration. I would appreciate it if someone could investigate this matter and provide an explanation. This ongoing problem is hindering me from promoting or boosting any of my ads effectively. Thank you, Glenn B.

I am transgender and created a new account on FB to use my chosen name. However, FB keeps flagging my activity as "unusual" when I'm just browsing friend suggestions or posting. When asked to verify my account, I submitted a picture instead of providing ID with my preferred name. I need this new account to connect with the trans community safely without my family finding out, as it could be risky for me if they do.

Hello, I am reaching out once again regarding the reactivation of my account. Your assistance is greatly appreciated. I was unaware of the copyrighted content on the fan page, but it has been removed, and the page is now unpublished. I urgently need my account reinstated to access my business manager. Your understanding and help in this matter are crucial. Thank you for your assistance. Sincerely, E. H.

Hello, my name is Danielle Scheinberg from the Jewish National Fund - USA. We have noticed several reviews on our page mentioning a family facing eviction in Israel, attributing it to us. However, these claims are inaccurate as they pertain to a different organization, JNF KKL, with which we are no longer associated. We kindly request the removal of these reviews for their lack of accuracy. Jewish National Fund-USA operates independently from Keren Keyemth L’Israel (KKL-JNF) as a registered [redacted](c)3 charity in the U.S. Our board of directors is separate from KKL-JNF and ensures financial oversight, donor accountability, and project management. We have consistently received top ratings from Charity Navigator, Charity Watch, and the Better Business Bureau for our financial health, transparency, and adherence to standards. The donations we receive are carefully allocated to specific projects in Israel, managed by professionals and overseen by our board, ensuring rigorous review and auditing. While we once had a role at KKL-JNF, we stepped down from their board in the 1950s and have no involvement in their operations or finances. The current KKL-JNF board consists of representatives from various Zionist movements and political parties, distinct from JNF-USA.

My late wife, Michelle Hosea, had an account that I was using to keep up with the family. Unfortunately, I am locked out of the account on my new phone as I do not have her password. I used the account to view old memories and events that I do not want to lose. I would like to be able to access her account to preserve these memories. I am willing to provide a copy of the death certificate if needed. Thank you for your assistance. Regards, Michael Hosea

My Facebook page was recently disabled for allegedly violating the terms of agreement. I have had my page for quite some time, and I primarily post non-offensive art that I create. Despite this, Facebook informed me that the account disablement is final and that I cannot use my email or phone number with their services again. This is disappointing as I am unsure about what may have gone wrong, unless my account was hacked or misused. I have many essential contacts on Facebook and rely on it to access the business page I work for. I am eager to understand the violation, rectify it if needed, and continue using the service professionally as I always have.

Hello, my name is Ye Lin Oo. I'm reaching out to request the reopening and return of my Facebook account. I can provide proof of my identity through my National Identity Card from Myanmar. I am saddened by the sudden disabling of my account without any prior notice or explanation. Despite multiple attempts to contact Facebook, I have received no assistance, only links to enter card details - a step I have never taken before. My account is crucial for staying in touch with many relatives and friends. I have always maintained a positive online presence, removing inappropriate content and connections. I kindly ask for clarification on any mistakes I may have made and the prompt restoration of my account. Thank you for your assistance, I truly appreciate it.

Please assist me in showing my Name ID for my account. My name is H.S. My first name is H. My middle name is S. My last name is S. My date of birth is August 12, [redacted]. My Facebook profile name is H.S. My profile first name is H. My profile middle name is S. My profile last name is S. My profile date of birth is August 12, [redacted]. Please reopen and return my account. Please restore my Facebook account. I do not want to change the name. Please allow me to continue using the current name my friends know. I request to retain my Facebook profile name and seek assistance from Facebook staff. I will provide proof that this name matches my National Identity Card from Myanmar. Dear Facebook community team, I seek your help. Thank you for your assistance.