Expedia Customer Service Issues

Regarding my booking on May 23, [redacted], under itinerary #[redacted][redacted] for X. Guevara at the Traveller Inn on [redacted] S. Virginia St, Reno, I wanted to mention that this location seems to cater to homeless individuals and transient lodgers. There were disturbances such as drug-related activities, fights, and even drive-by incidents near my children. The room had numerous cockroaches which made it unpleasant to stay in, even after cleaning. I suggest that the establishment be thoroughly reviewed before accepting any further bookings to ensure a safe and suitable environment for guests.

I am experiencing difficulty booking a package to Aruba. Last night, I attempted to use the "live chat" feature, but it was not successful. I would like to speak with a live customer service representative who can assist me in booking my package over the phone because the website seems to be malfunctioning. Specifically, when I try to select seats for the flights, the computer freezes. Even though I was informed that the issue would be resolved, I am still encountering the same problem upon retrying. I have been a loyal Expedia customer for over a decade and have never encountered this issue before. I am eager to connect with a live customer service agent who can help me purchase the Aruba package I desire. Please contact me at [redacted] or via email at [redacted].

I called to cancel my booking (Itinerary: [redacted][redacted]) on May 1st and then received an email about approaching the deadline for free cancellations. I tried calling but only reached automated services. I want the cancellation confirmed without any charges, as promised during booking. If not resolved, I will take legal action as this situation is very frustrating.

I had reserved a car with Fox Car Rental through Expedia from May 27th to 30th using Itinerary [redacted][redacted]. I paid $80 for the booking. However, Fox refused to honor the reservation, citing the need for my full name on the credit card for the deposit. My name, Colleen Francis-Whitter, is too long to fit on a card, and they did not accept any of my cards. As a result, I had to book an Uber to and from my hotel. I kindly request a refund of $80.10 for the car rental and for my points to be reinstated. Thank you.

I mistakenly booked the wrong dates for my daughter-in-law and grandson at the LemonTree Hotel Aero City in Delhi. The correct dates should be 19 June instead of 5 June. The booking ID is [redacted][redacted] from Expedia. I spoke to the hotel, and they mentioned requiring a voucher from you to make the date change. Please assist in providing the necessary voucher for the date change. Thank you. Mrs. Sachdeva.

Hello, I had to cancel my flight back home due to unforeseen circumstances. I am aware of the no-refund policy for my ticket, but I am seeking some understanding for my current situation. I am facing financial constraints with my credit card maxed out, and I have an urgent need to cover my dog's boarding expenses. I am kindly requesting if there is a possibility to receive a credit for future use, either through Expedia or American Airlines. I appreciate any help as I am currently in a tough financial spot.

I booked a one-way ticket to Argentina on American Airlines through Expedia following a recommendation from an American Airlines representative. Additionally, I was charged $79 for insurance. Despite contacting American Airlines multiple times to switch the booking to directly with them, they insisted it was done on their website and advised me to leave it as is. Now, I am considering canceling the ticket. American Airlines mentioned I could receive a flight credit, but I am thinking of using Delta miles for a round-trip flight instead. Although I don't recall purchasing insurance, a $79 charge for it appeared on my credit card. It seems unnecessary according to some advice here. American Airlines indicated I could use the flight credit by March [redacted]. Should I reach out to Expedia, my credit card company, or American Airlines first? I would appreciate any suggestions.

An American Airlines representative informed me they did not have tickets to Buenos Aires and advised me to book through Expedia, so I did. I also purchased insurance but have not received any documentation outlining its coverage. I now wish to cancel. When attempting to change my booking back to American Airlines, two AA reps reassured me that the reservation was confirmed. Upon contacting Expedia as recommended, I requested the policy information. They provided me with a payment receipt and policy number. I recall AA mentioning a refund for future travel that must be used by March 24th. What is my next course of action? Should I contact the insurance company or reach out to American Airlines?

I contacted Marriott Courtyard Hotel in Philadelphia, PA for a refund concerning reservation #[redacted]7 under the name of G. Daniel. Jordan Hernandez, the Hotel Account Manager, handled the fraudulent reservation made through Expedia. The case number is [redacted]75[ref:_00DC0PxQg._5008b2LBMOA:ref]. An email from Jose at Expedia Group's logging support team on May 31, [redacted], confirmed the communication. However, we have not received any updates from Expedia since checking out of the hotel three days ago. We are requesting a prompt refund due to booking discrepancies, unsatisfactory conditions, and cleanliness issues.

During my recent stay, I experienced significant disturbances as people kept knocking on my door late at night, even as late as 4 am. As a senior traveler who has journeyed [redacted] miles away from home, this situation made me extremely uncomfortable to the point of being unable to sleep due to the consistent disruptions. Given my health concerns, including heart issues that led me to have a pacemaker recently, this experience was distressing. Additionally, upon entering my room, I encountered issues with the telephone, TV, and air conditioning not functioning properly. I felt unsafe and frightened throughout my stay. I am kindly requesting a refund due to these unsettling circumstances. Thank you.

I tried to book a hotel for July 28th and believed I had successfully done so. However, I discovered that the date had changed between when I selected it and when I finalized the booking. This led to me being charged for a hotel reservation I wasn't aware of. I had diligently checked and confirmed the correct date because I am only staying for a concert. I am unsure how this mistake occurred, but I am extremely upset now. I have been charged for a reservation that isn't on the day I require accommodation.

Grace and Rachel P. reserved a flight they must cancel due to Rachel's surgery with a medical note prohibiting her from flying. They seek credit but face issues contacting the airline as the itinerary number and phone number don't work. They hope to understand the situation to avoid releasing the flight to Expedia and potentially losing out on a credit.

I'm Dan Zhang. Recently, I made a hotel reservation through Expedia at New Peace Guest House in Hong Kong. Unfortunately, upon arrival, I discovered that the hotel's address listed online was incorrect. Despite seeking assistance from the Hong Kong Police in locating the hotel, I was unable to find it. This led to significant inconvenience, and I had to arrange alternative accommodation. To compound matters, I noticed this morning that the hotel has charged me CAD $[redacted]. Could you please advise me on how to halt this payment? Thank you.

I mistakenly booked a room at Best Western in North Myrtle Beach from June 1st to June 2nd when I meant to book it for June 9th through June 10th. The property informed me to contact customer service to rectify the dates since my card was already charged for the no-show. I simply wish for the correct dates of June 9th through June 10th that I've paid for to be accommodated at the hotel as originally intended.

Subject: Disputed Charge Assistance Needed Hello, my name is Bryan Edwin Clark, and my Hotels.com membership number is [redacted]8O. On May 25th, I noticed an unauthorized charge of $8,[redacted].88 MXN (almost US $[redacted]) on my credit card by Hotels.com. When I contacted their customer service, I was informed that they have no record of this charge, no itinerary numbers, or any information confirming it. Despite showing them a screenshot of the folio number labeled as [redacted], they claimed it was related to Expedia, not Hotels.com. This is perplexing as the charge was under Hotels.com, and I haven't used Expedia due to past negative experiences with their service. I have been trying to resolve this issue by calling the customer service numbers found online, but each time I lack an itinerary number, the call ends abruptly, without any option to dispute an unauthorized transaction. This situation is incredibly frustrating, and I am seeking your assistance in reversing this charge. Thank you for your help in advance.

I'm Aubrey S. and I made a reservation at the Comfort Inn in Mars, PA for tomorrow, but unfortunately, I need to cancel it. I initially booked through the Capital One Rewards app. When I called the hotel, they mentioned the reservation was made via Expedia, and they couldn't cancel it. When I tried to cancel through Expedia's help center, they claimed they had no record of my booking. Despite not receiving an email confirmation, the hotel insists I have a reservation. I simply want to cancel the reservation if it's valid, as I'd like to avoid charges for a room I won't be using. Your assistance in this matter is greatly appreciated.

I utilized the virtual assistant for a flight change notification, but I wasn't able to find any action on the website. The virtual assistant struggled with the specific details of my inquiry, so I requested to speak with a live assistant. Initially, I was informed that it might take 2 minutes, but after 15 minutes, I still hadn't received assistance (and subsequently, my typing input was deactivated by Expedia). I am seeking clarity on whether I need to take any action regarding my flight. My itinerary number is [redacted][redacted].

I arranged a taxi to take us from the airport to the hotel, but the driver did not show up. After waiting 25 minutes, I contacted MTS Globe, the company. They were unable to reach the driver and suggested a replacement, which I declined because it would defeat the purpose of a quick pickup. I requested to cancel the booking, but was informed by the representative that it had to be done through Expedia. As we had activities planned and were running late, we decided to take a different taxi. I am seeking a full refund of 41 euros for the cancelled taxi booking referenced under [redacted][redacted].

I am writing about Expedia Itinerary #[redacted][redacted]. I am Andy Everett. I used Expedia to rent a vehicle from Sixt in Edinburgh, Scotland for a golf trip from May 27 to June 7, [redacted]. I faced some issues during the rental process. I was surprised to discover a one-hour difference between the Edinburgh Airport and City Centre locations, leading to a $75 taxi expense and a rush to our tee time without lunch. Despite purchasing collision insurance through Expedia, I was charged £[redacted].25 for a larger vehicle and told there was no insurance, pushing me to buy additional insurance for £[redacted].75. A £[redacted] fee was added for dropping the vehicle at EDI airport due to time constraints. My $1,[redacted] estimate ended up at $2,[redacted].09. I am considering booking directly with Sixt in the future or hiring a driving service during my next trip to Scotland. I believe the driving service would be cost-effective considering the unexpected charges incurred. I wanted to share my experience with you. If there is any way to address these unexpected charges, I would appreciate it. Thank you, Andy

I made a reservation in Paris from 3/5 to 3/8 at The Charming Trocadero Eiffel Tower Hotel. Upon arrival, it was apparent that it wasn't a hotel. After a lengthy process to retrieve the key, I found the place unclean with blood on the walls and no working heat. Following discussions with Expedia through virtual chat, the owner promised a refund within 7-10 business days. However, it has been more than 3 months, and despite having written confirmation in the chat, no refund has been issued. Despite multiple attempts, contacting Expedia has not resolved the issue.