Expedia Customer Service Issues

I recently made a flight reservation through your site. Subsequently, I received an email advertising specials at the Fontainbleau, which happens to be my destination. I am intrigued by the offer. When booking through your platform, is there a way for me to specify my preferred hotel building? Traveling with my elderly mother makes it vital for us to make necessary arrangements. Our intended stay at the Fontainbleau is from February 13 to February 23. The total cost for a basic Deluxe Bayview room with 2 Queen Beds, excluding a balcony, amounts to $3,[redacted].04.

On November 11, [redacted], I booked a flight through Expedia for a LATAM flight from Calama to Santiago de Chile on November 12. Unfortunately, my booking was not confirmed at check-in, leading me to pay for the flight in cash at the airport. Later, I noticed that the amount was also debited from my bank account, resulting in a double payment of USD [redacted].40 for two passengers, O.B. and M.A.A. The payment was made using credit card ending in [redacted] under the name O. Blom. I request confirmation from Expedia and a refund to my ING Bank Holland account, number NL70INGB[redacted]. Please verify this information via email at [redacted] Thank you for your assistance. - Oene Blom

We reserved a 7-day deluxe room in Boracay, but the hotel is undergoing renovations from 08:00-17:00. There are constant banging noises from hammers on the roof and walls, and workers are walking around outside our "beach view" room. The ongoing painting prevents us from opening the curtains. The hotel owner seems to be hiding from us, with conflicting information given by the staff about her whereabouts until we found her in hiding. Due to the dust, we cannot use our balcony, have trouble sleeping, and are unable to enjoy the outside areas due to debris and workers. We would like a refund for the remaining days to book another place, as we are dissatisfied with our experience at this hotel.

During our honeymoon trip to Rome that we booked through your company, my wife and I encountered a reservation issue. Initially, her last name was incorrect, but it was promptly corrected by a United ticket agent at the airport without any problems. After a delightful stay in Rome, we arrived at the airport for our return flight only to discover that our names were not on the flight and we had no boarding passes. This left us stranded in a foreign country with limited options for flights back home. After much stress and a significant financial setback, we had to buy last-minute tickets from Rome to London, then from London to Orlando and drive to Savannah to get home. This unexpected ordeal cost us over $5,[redacted] and greatly impacted our honeymoon experience. We are seeking assistance from Expedia to address this situation and seek compensation for the losses we incurred or else consider legal action to recover our expenses.

I am looking to cancel my reservation at the Magrove Hotel in Ras Alkaima (Reservation number: [redacted]). I have been unable to do so through the website (hotels.com) as I have not received any link to modify or view the reservation. I have only received messages from the hotel directly. Unfortunately, I cannot make any modifications as I made the reservation as a guest. The hotel staff confirmed the reservation but were unable to cancel it. I have also tried registering on their app but could not find any options to modify the reservation since I booked it as a guest. I would greatly appreciate any assistance in canceling this reservation.

Yesterday, I called to correct an error in the name listing for my trip. I am Janis Weldon Knight, the primary traveler, and Joyce Weldon Taylor should be added as the second traveler. Additionally, there are errors in my contact information on the itinerary; my correct address is [redacted] N. Pineview Street, Rocky Mount, North Carolina [redacted], and my phone number is [redacted]. I request a physical copy of the updated itinerary. After contacting American Airlines with confirmation number #EGFUZW, they directed me back to Expedia for resolution. Thank you for your assistance with these matters.

I recently made a booking via Trivago and was redirected to Expedia. Despite the initial price being $[redacted].17, I was later charged $[redacted].41 along with a $7.51 conversion fee. This experience was quite upsetting as I have only used Wotif in the past without encountering such issues. I find this misleading and unacceptable. I am requesting a refund for this discrepancy.

Please provide the cost per person for the entire trip. Probable Journey Dates: Departure From: New Delhi to London on 15/05/[redacted] Return From: Glasgow to New Delhi on 31/05/[redacted] Duration of Tour: 15 Days Travel Itinerary: Arrival in London, exploring the city with a 3-day/5-day pass for the underground and a guided tour of London: - Days One to Three: Buckingham Palace, Hyde Park, Big Ben, Westminster Abbey, Houses of Parliament, Trafalgar Square, Tower Bridge, Thames River - Day Four: Windsor Castle, Tower of London - Day Five: Madame Tussauds, Oxford Street, Harrod Baker Street Two Days/Nights in Stratford, Birmingham, and Manchester: - Visit William Shakespeare's birthplace, Cadbury World in Birmingham, Old Trafford Stadium Day Trip to Lake District for a cruise on Lake Windermere Three Days/Nights in Edinburgh: - Visit Edinburgh Castle, St Giles Cathedral, National Museum Of Scotland, Royal Botanical Garden, and more Finish with Three Days/Nights in Glasgow Include important visits to Loch Lomond, a Scottish whiskey distillery, and other local attractions.

I made a booking at a Batam hotel today for a check-in. Unfortunately, I encountered issues purchasing ferry tickets due to passport problems. As a loyal Expedia user, I would appreciate exceptional assistance in canceling and refunding the booking or changing the dates. Your help in resolving this with the hotel would be greatly valued.

I, Devin F., with itinerary number [redacted][redacted], have been stuck at Bangkok airport for 24 hours. I am in urgent need of changing my flight from March 24th to today due to an emergency situation. Despite seeking assistance from Air China's Beijing office, I was directed to contact Expedia for help. I find myself in a desperate situation, having reached out to multiple individuals for financial assistance without success. I have identified a flight departing this morning at 5:50 AM that I am hoping to get on.

Subject: Missed Connecting Flight Complaint I am writing to express my dissatisfaction regarding missing my connecting flight from Los Angeles to Cleveland due to insufficient transit time for immigration processing. Although I was rebooked on the next available flight, I had to cover the cost of accommodation myself. United Airlines claimed no responsibility, stating it was not their fault. I disagree, as I believe they should be aware of the necessary time for immigration procedures in Los Angeles. I question why tickets were sold with such tight transit times of less than 2 hours. I am concerned that I may face the same issue on my return journey to Sydney. I am requesting reimbursement for the accommodation expenses incurred. Sincerely, S. Dalezios Itinerary Number: [redacted] United Confirmation Code: NB3MXQ

I reserved a room at the Regency Inn in Moreno Valley, California for the night of 12/18/19. I am extremely disappointed by your recommendation of this establishment. The actual room is nothing like advertised. It is run-down, outdated, and situated in a less-than-desirable area. The noise level was unbearable, leaving me sleepless throughout the night. The breakfast offerings were subpar, with prepackaged pastries and overly ripe bananas. The managers struggled with English and were impolite. Additionally, the final price exceeded the initial quote. I have decided not to utilize your services anymore.

I urgently need to cancel my one-night booking at Relais du Louvre hotel on December 22 using 52,[redacted] Avios points due to the French Rail Strike. I have tried contacting Avios, Expedia, and Travelscape without success. The booking references are [redacted]9 from hotelsandcars.ba.com and [redacted] from Expedia. Please assist me in canceling this booking and refunding my Avios points. Thank you.

Itinerary # [redacted][redacted]: My Alaska Air flight #[redacted] was canceled due to a mechanical problem. I waited 4 hours in the airport to board the flight. I ended up spending over $50 on ride shares to and from LAX airport. After nearly 40 minutes on the phone with Expedia, I couldn't get a clear answer on canceling my hotel reservation. The flight cancellation caused a chain reaction leading to the need to cancel the hotel booking as well. I'm exhausted from dealing with this issue; please cancel everything. Thank you. - Nick Nassiri

I attempted to book a bundle deal. The first attempt resulted in a card denial, and the second time, using a different card, I received the same message. Upon checking my accounts, both cards were charged for lodging by Expedia and airfare by Canada Air. I did not receive a confirmation either time. Currently, Expedia has refunded the lodging charges, but the airline portion has not been refunded. When I contacted customer service, the representative repeatedly advised me to rebook everything, which I am reluctant to do until I receive my refund. How can I obtain my refund so I can proceed to book directly through the respective sites? This situation is incredibly frustrating.

Hello, I recently received a charge receipt with the number [redacted][redacted] for $[redacted]. My name is not John Walker, and my Visa card does not end with [redacted]. I am Diane Watkins. I want to bring to your attention that there is an employee named Kevin in the billing team with the phone number +1[redacted] in California. He was supposed to assist me with my booking, and he took my passport information along with $[redacted].60 for the ticket. I contacted a representative at Expedia who found Kevin on her computer but then transferred me to another line. I am a frequent traveler who always books online and has never encountered such an issue before. Please reply to me at [redacted] Thank you.

Hello, I hope you're doing well. I made a booking for Boxing Day, the 26th of December, but I'm having trouble cancelling it. My name is Catherine Rustom. I've been unsuccessful reaching you by phone or through the app. The booking is for a family room in Maidstone, Kent, for 3 adults and 1 child. I really need your help in cancelling this reservation. I appreciate your prompt response. Thank you. Catherine R.

I made a booking for two tickets with the reference numbers [redacted] [redacted] and [redacted] [redacted] in premium economy, with the first segment in economy and the second in premium. When I changed the dates, the system only showed me the economy option without clearly stating it was in economy, so I proceeded with the change. Afterward, I realized I had been moved to economy instead of premium economy, despite paying for the premium seats and the $50 per person change fee. I kindly request that my flights be corrected to premium economy without any additional charges. I spent hours on the phone yesterday with a supervisor who was unable to assist me in resolving this issue. This level of service is not acceptable.

Hello, I recently booked a reservation in Thessaloniki with the Itinerary # [redacted][redacted]. The site initially provided an address in Thessaloniki, but after receiving the confirmation, it showed the address was on the island of Crete. I tried to reach customer service during booking without success, and the payment was charged to my card. This experience is unusual for me, as I have used the site before without issues. I hope to resolve this promptly and prevent any potential security breach. Looking forward to your response.

I used an agent to book a trip to Occidental X Caret from February 21 to March 1. The agent received two confirmations: February 25 to February 28 and February 28 to March 1. An amount of $[redacted].90 was charged. I've been struggling to resolve this for weeks, but no one has been able to help. I am unable to cancel and get my original dates of February 21 to March 1 with flights and insurance for $[redacted].88. I am looking for assistance with this issue. The agent who made the reservation online is Marleen Parenteau. The confirmation was cut off during a call, and I received emails for February 25 to 28 and February 28 to March 1. I hope for a resolution and compensation for the trouble and stress. Thank you, Jean Lemelin and Lizette Chantal, and to the agent Marleen Parenteau.