Expedia Customer Service Issues

Subject: Issue with Booking Billing and Refund - Expedia Booking [REQ:S-[redacted]10] Dear Expedia Customer Service, Thank you for addressing the refund request related to a booking issue I recently encountered at Melia Cohiba in Havana, Cuba. The problem arose when I selected 2 people for the room but the receipt showed payment for only 1 person, resulting in a charge difference of [redacted] CUC per day upon arrival. The hotel staff acknowledged this booking error and informed me that with an email from Expedia confirming the rate was indeed for 2 guests, they would gladly refund the [redacted] CUC overcharge. Despite assurances from hotel staff and previous communications, it seems the necessary clarification email was not sent as expected. I have tried to resolve this matter amicably, but after being informed of your inability to offer further assistance, I have opted to dispute the charges. I seek your help in addressing this issue promptly. Mark Tipsord

I noticed that two transactions were deducted from my account when I tried to book a flight on the Expedia website. I did not receive any product or service for these payments. I am requesting a refund of £[redacted] that was taken out twice. I contacted Westjet, and they indicated that the issue originated from Expedia. The codes related to this incident are: Expedia - R7P3M5, Westjet - HJGFDV, and additional reference codes R7IP2Z and BKWEHT. It is crucial to have the funds returned promptly as there are only seven seats remaining on the flight I intend to book. Failure to resolve this matter promptly may prevent me from booking the flight, which would be incredibly disappointing.

Subject: URGENT: Flight Reservation Query Dear Sirs, I made a reservation with reference number [redacted][redacted] in September. Later, I changed the flight time for which I paid an additional fee per passenger. On 12th November, Delta informed us about a change of airport from Cedar City to St George along with the departure time. Subsequently, on 1st December, I received an email from Expedia regarding a change in departure time. However, this notification indicated two departures - one from Cedar City and the second from St George. I also received confirmation of a new itinerary from Delta, showing a departure from St George at 6:36 PM. This flight aligns with our requirements. Kindly confirm if this is the correct itinerary. Thank you for your assistance. Best regards, J A and Mrs C H Read

Subject: Transfer Issues in Mexico - Booking Number: [redacted] | Check-in Reservation: CSQNMC Karen and Giuseppe C. Our experience upon landing in Mexico was unsatisfactory. We did not have transportation waiting for us as promised, and after encountering issues, we had to resort to taking a cab twice, costing us US$18 each time. Additionally, we were unexpectedly charged US$30 for checking in one piece of luggage, which was not required on our inbound flight. This, coupled with the transfer problems, made our journey quite cumbersome. We seek reimbursement for these additional expenses and would appreciate an explanation for the discrepancies in the service provided.

We made a reservation at La Contessa, expecting a 4-5 star experience in Avellino, South Italy. Unfortunately, the reality did not match the online description. The hotel lacked amenities like a pool or jacuzzi, the room was dirty with remnants of previous guests, and the overall condition was shabby and partially under construction. Despite the cold weather, there were no blankets provided. The customer service was lacking as there was no staff at the front desk after 20:00. The room itself had peeling wallpaper and a generally unclean appearance resembling a worker's quarters. Accessing the room through dimly lit back stairs added to the disappointing experience. We could not sleep due to these issues, and we believe the hotel does not even deserve a one-star rating. We are requesting a refund and compensation for our unpleasant stay. I have photos available to provide as evidence of the conditions.

Hello, I am Cora Calkin and I had booked a stay at Aqua Caliente Hotel with itinerary #[redacted][redacted] from Nov. 24 to Dec. 19, [redacted]. Unfortunately, due to the poor room conditions, we had to find alternative accommodation in the middle of the night to salvage our holiday experience. Despite booking a queen bed, we were given a hard double bed and encountered issues like no hot water, a dirty bathroom, and a toilet without a lid. I have video evidence of these problems. It was truly a nightmare. I have no desire to tarnish Expedia's reputation but will be compelled to lodge a complaint with CONSUMER AFFAIRS IN AUSTRALIA unless I receive a full refund. I have spoken to Aqua Caliente hotel and they advised me to request a refund since I did not utilize the accommodation I paid for. They have also confirmed that Expedia has not forwarded my payment to them. I reached out to Expedia's customer service via email the next day but unfortunately have not received a response. I am sincerely requesting a full refund as it is only fair under the circumstances. For contact, you can reach me at my Philippines number +[redacted]37. Thank you for your understanding. Best regards, Cora Calkin

I have to travel to the United Kingdom on December 21st with Air Canada. I bought a round-trip ticket with a layover in Toronto, Canada. I presented the ticket as a requirement for the Transit Visa for Canada. The visa was denied, and I cannot travel through Canada now. Since the ticket is non-refundable, I am requesting if it is possible to make a flight change without going through Canada, with the same destination and dates for the United Kingdom.

Last night, I made a booking for two people from Denpasar to Melbourne. The quoted price was $[redacted], but when I checked my bank statement this morning, it showed $[redacted]. After careful review, I noticed that the price was in US dollars, not in Australian dollars. I would like a refund of the total fare since it's within the 24-hour window, or a refund of the price difference compared to Jetstar's $[redacted] fare. My booking number is [redacted][redacted]. Thank you. - Brian Knee

I had booked with Euro Car and paid for extra insurance, but upon arriving in London Gatwick, they tried to charge me extra for insurance claiming my existing coverage was not valid because I booked through an American company. I declined the additional charges and ultimately didn't proceed with the car rental, resulting in missing a night of my hotel stay. I am seeking a refund for the additional charges and believe it's worth reconsidering your partnership with Euro Car. My booking reference is txj92y.

I attempted to cancel my flight #[redacted][redacted] on 12-02-[redacted], which was a $[redacted] ticket. The customer service department provided inadequate reasons for not refunding the taxes, and even after speaking with Joseph, the manager, the explanation received was unsatisfactory. I felt like they were avoiding addressing my concerns. I am requesting clarification on which part of the taxes in my ticket is non-refundable. The lack of transparency in the response from the manager Joseph has left me disappointed with the service provided.

I booked a car rental with EZ Car Rental in Montreal, CA in August [redacted]. I paid $77.00 for collision damage coverage. Despite multiple calls to confirm and contacting them upon arrival, I was informed that the company was off-site and not at the airport. Unfortunately, despite calling them at 7:10 PM, 7:30 PM, and 8:00 PM (their closing time), there was no answer and no recording. We had to rent a car from Avis as EZ Car Rental was unreachable.

Hello, I reserved tickets for my family of five. I tried to add an extra seat for my autistic and epileptic son with Air France, but they said I couldn't modify the existing booking. I was instructed by their customer service to make the additional reservation through Expedia, and Air France would synchronize it. I need help canceling just my son's seat without any extra fees. I couldn't address this earlier because of the Air France office closure during the holiday break; contacting them by phone was also unsuccessful. Booking Reference: MVLRNZ. Name: Jad Mezher. Expedia Itinerary: [redacted][redacted]. Your prompt assistance is greatly appreciated. Thank you, Dana.

Hello, I am writing to inform you that my husband, a Turkish citizen, made a reservation at your hotel, Pyramisa Sharm El Sheikh Resort, from December 5th to 17th. The voucher number is [redacted]3, and the reservation number is [redacted][redacted]. We made all arrangements independently but unfortunately realized that my husband, S.T., requires a visa for Egypt. He has applied for the visa today at the consulate, and it could take up to two months to process. Hence, we kindly request a refund for the accommodation expenses as we won't be able to travel during this time. We appreciate your cooperation and are willing to provide any necessary documentation. Thank you.

I accidentally booked a non-refundable reservation on hotel.com and forgot about it, resulting in a no-show. I'm hoping to transfer the reservation to my son, who is traveling to Dubai today. Would it be possible to change the name on the reservation? Thank you for your prompt attention to this matter. Sincerely, Fatme Farhat

I was given a price for the cheapest room, but when I booked it, Expedia charged me double. I've been attempting to reach out to Expedia and the hotel to modify or cancel the booking, but have not received any responses. The automated message about cancellations I keep receiving is not helpful. How can I initiate a live chat with a representative at Expedia? I am currently abroad and cannot place phone calls.

I made a reservation to travel to Los Angeles on December 5 and return to Newark on December 10. When I contacted United last night, they informed me that the reservation had been voided, which I did not authorize. Upset by this, the agent charged me a $75 booking fee and used my miles to rebook my flight for today as originally planned. I am seeking clarification on why the reservation was voided and would like a refund for the $75 fee I had to pay. Additionally, I purchased insurance for $19 this time. Kindly reach out to me at [redacted]. Thank you.

My girlfriend and I recently returned from our stay at St. Joseph's Hotel in Kensington, London, and we were extremely disappointed with our experience. Despite the promising pictures we saw on your website and on St. Joseph's, the reality was shocking. Upon arrival, we encountered difficulties with communication at check-in and were met with unpleasant odors. The room itself was a nightmare - with non-functioning windows, inadequate curtains, mold, cracks in the walls, dust on lights and frames, an unclean kettle, exposed wires, dirty carpet, lack of pillows on the bed, malfunctioning safe, and an overall unpleasant smell. The state of the bathroom was equally disheartening with a cracked shower, grimy shower head, poor maintenance, and water leakage issues. Even the hair straightener provided was faulty. The discrepancy between the advertised room and what we actually received for £[redacted] for 2 nights was truly unacceptable. Despite recognizing that it is a budget hotel, the quality of our room and our experience fell far below expectations. We hope that you will address these concerns as our stay was not worth the price we paid.

I booked a flight online, but when I spoke with an Expedia representative over the phone, they assured me they could find a cheaper flight with cancellation protection. After agreeing, they informed me they had actually booked a more expensive flight that was non-refundable. I was dissatisfied with this outcome. I am requesting that my flight be rebooked to avoid six layovers and to match the original price of around [redacted].

After speaking with Expedia customer service and being assured my reservation was secure, I was shocked to discover that it had been canceled without my knowledge. The hotel claimed they never received any confirmation from Expedia and I was left stranded without accommodation. To make matters worse, my card was charged $[redacted].41 for a booking that fell through. Despite being promised a callback within 60 minutes, I have yet to hear from anyone after 18 hours of waiting. This situation has left me and my 12-year-old daughter without a place to stay, relying on our car for shelter with no resolution in sight.

Hello, I am Dave Gordon and my itinerary number is #[redacted][redacted]. I have a reservation at Hotel de la Parra in Oaxaca, Mexico from Mar 16th to Mar 22, [redacted]. I am seeking assistance to cancel this reservation as there is no hotel contact number available on their website. Could you please reach out to the hotel to cancel on my behalf and email me a confirmation of the cancellation? Thank you.