Expedia Customer Service Issues

I reserved a room at the Miramonte Indiana Wells Resort & Spa, Curio Collection by Hilton in Palm Springs for our first anniversary. We paid extra for a room with a patio and a nicer upgrade. Unfortunately, our experience was not enjoyable at all, and our special occasion was far from memorable. Our room was on the top floor, and throughout the night, there was constant noise from people jumping and walking loudly. Additionally, there was a group of guests outside our patio being disruptive by laughing, talking loudly, and smoking late at night. When I raised these issues with the hotel, they mentioned that because the reservation was made through Expedia, they couldn't assist and suggested contacting Expedia instead. I am requesting a full refund as our anniversary trip was completely ruined, and we were left feeling extremely disappointed. We had planned to do various activities and enjoy our time, but everything was spoiled. Kindly refund the full amount so we can consider booking a different trip. The confirmation number is [redacted]. Thank you. - Katrin B.

Dear Customer Service, I am writing to address an issue with a flight I booked and subsequently cancelled. I received a confirmation email acknowledging the cancellation and was instructed not to reach out regarding the cancellation as it was already processed. Despite this, I received an email today regarding the same cancelled flight, causing me concern about its status. I proceeded to purchase another ticket from your company, but I am hesitant to pay for the previous (cancelled) ticket if it remains active. The details of the cancelled ticket are as follows: Itinerary: [redacted][redacted] Booking ID: MQ5Z3p Ticket: [redacted][redacted] I cancelled the ticket within 5 minutes of booking and kindly request that it be confirmed as cancelled with no charge, if that is not already the case. I appreciate your prompt assistance in resolving this matter. Sincerely, Nabin K. D. Nagoya

Hello, I made a reservation through Expedia with the itinerary number [redacted][redacted] for IBIS Hotel CLICHY Paris from August 28th to September 1st. When I arrived and checked in, the hotel staff insisted on payment for breakfast, which I had already paid for through Expedia. Despite showing them my confirmation indicating the breakfast inclusion, they explained that children's breakfast had to be paid for at the hotel. I paid £10.50 for my children's breakfast the next day and informed the receptionist that I intended to pay daily instead of all at once. However, on August 29th, my handbag containing my phone and money was stolen, and although I reported it to the police, I was left unable to pay for my children's breakfast for the remaining three days of my stay. I am extremely disappointed and frustrated by this situation, especially considering the circumstances of my stolen belongings. I am requesting a refund for the breakfast that I had already paid for but my children were unable to enjoy. My holiday experience was greatly marred by these unfortunate events, and this issue has only added to my distress.

Last night, I booked a ticket from Indianapolis, IN to Tucson, AZ, for $[redacted]. However, I encountered payment errors but proceeded with the transaction. Unfortunately, my credit card company informed me that the payment was made. I initially tried to book tickets for two passengers, intending to add one for my wife later. I am willing to accept the ticket but now require one for my wife as well. My name is Kenneth E. Mullett. If needed, please contact me at [redacted]. I have yet to receive a confirmation from the airline and would like to be contacted promptly. Thank you.

On August 30th to September 1st, I booked a room through Expedia at Red Roof Inn using itinerary number 7[redacted]0 [redacted]. We paid $[redacted].66 for our stay in PA. Upon arrival, we found the room had a strong marijuana smell, uncertain bed sizes, and a lack of basic amenities like a microwave and refrigerator. The hotel environment was noisy and unprofessional, without even simple items like an iron. Due to various issues, we cut our stay short and left after one night. The experience was disappointing, and I hope for a better solution for my future bookings with Expedia. Thank you for your assistance.

Hello, I'm seeking to cancel my reservation at Mas de Vence Hotel - Restaurant in Vence, France, for September 6-11, [redacted]. Despite my previous attempts in July via email and phone to cancel the reservation, I never received confirmation. The hotel mentioned that only the agency could handle cancellations. Unfortunately, I have been unsuccessful in reaching the agency as my itinerary number is not recognized. Although I contacted the hotel to cancel the room and they assured me they would inform you accordingly, I have since received an email from [redacted] stating that my cancellation cannot be confirmed. Please confirm my free cancellation via email. Thank you.

Hello, I am Jihen from Prolink Travel. I am reaching out in regards to an incident with a booking at your hotel. We had reserved 1 room as our client's request, preemptively securing the room due to limited availability, to avoid any issues once the guest confirmed. Unfortunately, our guest, EMAD SAID ELTAEB, decided to cancel after confirming the reservation. The booking reference is [redacted], and the source supplier was Go Global. We kindly ask for your understanding and request that both rooms be canceled without any charges or penalties. We look forward to your prompt response. Warm Regards, Jihen.

I had my assistant book a flight this morning, but unfortunately, she missed including my complete name which now doesn't match my passport. I've reached out to Expedia and spoken to three agents who kept me on hold for a total of 1.5 hours. The airline confirmed I need the name change, but Expedia insists an exact match isn't necessary. I'm eager to have the names corrected to align with our passports. Despite it being less than 24 hours since booking, the only solution I'm offered is to cancel and rebook, which isn't ideal due to the price increase. I'm seeking assistance with this issue.

For the fifth day in a row, I've been trying to resolve the issue of not being able to book a stay due to an unknown error. Every time I call, I explain the problem and how many times I've tried to fix it, only to be told the same thing repeatedly. I am assured that the issue will be escalated to their technical team and I'll hear back within 24 hours, yet I never receive any follow-up. I am also trying to have a $50 credit transferred to a different email address for a new booking, but I'm still awaiting a callback. It would be greatly appreciated if I could simply have the courtesy credit sent to the email address [redacted] to allow me to book a room. My associated phone number is [redacted] and my name is A. Leach. Thank you.

I booked a flight from Hanoi to Taipei, and I have been trying to check my flight details on the Vietnamese Airlines website using my confirmation number, but it cannot be found. The Expedia itinerary shows the status as "Ticketing in progress," even though I purchased it months ago. My flight is scheduled for Thursday, and I am concerned about the status of my ticket.

I need help with an unauthorized booking made at Dobbins Inn in Carrickfergus, Northern Ireland. A charge of £85 was made on my debit card without my knowledge. I have already canceled the card with the bank who couldn't assist further due to my phone number being associated with the booking. I did not receive any email confirmation. The booking was for August 10th to 11th, which I did not make, as I live nearby and had no intention of staying at the hotel. I am seeking a refund for this reservation as I never received any services, goods, or stayed at the hotel. The hotel claimed it was a no-show, but this is because I didn't make the booking. I believe my details were used fraudulently. Your assistance in resolving this matter would be greatly appreciated.

I am currently dealing with an ongoing dispute involving fraudulent activity on my bank card. The evidence presented against me is based solely on my name being associated with the flights booked using my card. I am eager to resolve this issue promptly as I should not be held accountable for the unauthorized use of my bank card to purchase flights. I have already provided evidence indicating that the booking was not made by me, as none of the contact information used matches mine. It's essential that this matter is resolved quickly, as I am not willing to pay £[redacted] for a transaction that was a result of fraud.

I recently rescheduled my flight with the initial departure on September 30th from LHR to KUL to BWN. I notified the changes to depart on September 12th, but my itinerary does not reflect my final destination in Brunei; it only shows a stop in Bangkok after leaving London. Despite numerous calls, I have yet to receive confirmation on the correct itinerary. My final stop is Brunei, not Bangkok. Urgently seeking resolution with only 2 days left to sort this out. Please assist me promptly in rectifying this issue. My itinerary number is [redacted][redacted].

I had a disappointing experience with my holiday booked through Hotels.com. The accommodation did not match the photos, and we had to pay the hotel an extra £[redacted] upon arrival. The hotel offered car parking at a much lower rate than what Hotels.com had suggested, which was confusing. The facilities at the place were not as advertised, with the cafe area closed, no bar or snack machine, and a messy courtyard. The reception hours were not consistent, and we had issues with the cleanliness of our room, including limited towels, no linen changes, and no cleaning service until a week later. We were told we had to pay for clean linen. Due to the unsatisfactory conditions, we left two nights early. Despite multiple complaints to Hotels.com, we only received a small voucher, which was insulting considering the issues we faced. We are now requesting a full refund from Hotels.com and the hotel to address these disappointing circumstances. - M. Giles

I have used Expedia before, but today when I called for assistance, I struggled to communicate with the representative and ended up making the booking on my own. The agent quoted me a price that was $40 higher than my previous booking. I also intended to make a reservation for my sister, but the difficulty in communicating led me to handle both bookings myself at Comfort Inn Suites in Mabank, TX. I am disappointed with the service I received from Expedia. My name is Thomas L. Blalock, and you can reach me at [redacted]

After booking with Expedia, I was charged an additional $50 deposit and $9.95 per day for resort fees, all paid in cash. While I understood the fees, I was not aware that the $50 deposit would only be refunded after 9:00 am on the day of check-out due to an unwritten policy. Unfortunately, my flight leaves at 8:39 am, making it impossible for me to be there to receive the deposit. I was not informed about this policy by Expedia or Econo Lodge Inn & Suites Maingate Central until after check-in. I am requesting a full refund of the $50 deposit from either Expedia or Econo Lodge Inn & Suites Maingate Central as I was misinformed and had no opportunity to retrieve the deposit.

After booking through Expedia, I was surprised by the additional $50 cash hotel deposit and the $9.95 per day resort fees, which were also paid in cash. While I was aware of these fees, I was unaware that the hotel has a policy of only returning the cash deposit after 9:00 am on the day of checkout. Unfortunately, my flight departs at 8:39 am, making it impossible for me to be present to collect the deposit. I was never informed by Expedia or Econo Lodge Inn & Suites Maingate Central about this policy until after check-in. I am requesting either a full refund of the $50 deposit from Expedia or the hotel, as I had no control over the situation and was not informed in advance.

I have reached out to booking.com and Nightsbridge as per their suggestion, and I would like to express my concerns regarding the price display for Ashbrook Country Lodge on various booking platforms. There seems to be discrepancies in the rates displayed by different websites such as Agoda, Hotel.com, Expedia.com, and SafariNow, all offering lower rates than what we actually provide. This has caused confusion among customers contacting us to inquire about the price differences. As we are not currently running any specials, it is important that the rates displayed on these platforms match our standard rates to avoid any confusion or dishonesty with our guests. We do not wish to advertise at a discounted price only to have to pay a commission on top of that lower rate. It is essential that the rates on our website and Nightsbridge be respected to ensure transparency and consistency for our clients. If there are any future decisions to offer specials or discounts, we will communicate these directly and adjust rates accordingly. We appreciate your cooperation in maintaining the integrity of our pricing to prevent any negative impact on our bookings at Ashbrook. Relax@ashbrook stay@ashbrook-Operations Manager

I recently purchased a ticket through Expedia for a flight on Spirit Airlines, along with travel insurance to prepare for the possibility of cancelling due to my father's declining health. Unfortunately, his condition has worsened, and I now must cancel my trip. Despite reaching out to Spirit twice and contacting the travel insurance company once, I am still unsure about the correct procedure for cancelling my flight and filing a claim. Spirit was unable to clarify if I should cancel directly with them prior to submitting a claim. The representative from the travel insurance company was challenging to communicate with and repeatedly advised me to visit their website to make a claim, without providing specific instructions on how to cancel my flight. Given the urgency of my father's situation and my limited financial resources, I seek guidance on the appropriate steps to take. I purchased the travel insurance in good faith through your website, understanding the possible need for cancellation. Thank you for your assistance in this difficult time.

Good evening from Italy. I recently booked a trip around the world on Expedia, spending over $[redacted] on flights and rentals. Though to some it may not be much, for me it is significant. I opted for the insurance on my flights but was disappointed when faced with unexpected extra charges of nearly $[redacted] when changing my flight from Italy to Australia. Contacting the insurance company was unhelpful, with language barriers and long waits. Despite my efforts, I still had to pay the additional fee. This experience was frustrating and disrespectful. As someone who works in the service industry, I understand the importance of good customer service. This will be the last time I use Expedia, and I will share my negative experience with others. Please refrain from contacting me in the future.