Expedia Customer Service Issues

I recently booked a trip through Expedia and had to cancel and rebook due to a better offer from the hotel. Unfortunately, the flight I ended up booking was not the same one I researched initially. I called Expedia to change it to a direct flight, willing to pay any difference, but they said only the airline could assist. American Airlines directed me back to Expedia. Feeling let down by the lack of help, I just want to switch to the direct flight I intended. Despite a positive history with Expedia, this experience has left me hesitant to use their services again. I hope someone can assist with this request. Thank you.

I had reserved a riad in Marrakech from Monday the 12th to Thursday the 15th. Unfortunately, due to a family emergency – my father fell ill in Rabat – I couldn't check in on Monday as planned. I informed the riad twice via email. When we arrived on Tuesday the 13th, they had canceled our booking without notification. Despite their apologies and attempts to find us an alternate riad, the situation was stressful. We were moved to another riad, but they were unaware of our arrival and could only accommodate us for one night. This led to further inconvenience and discomfort, especially as my father's health was a concern. The original riad manager promised solutions but failed to deliver, causing more distress. I demand a full refund promptly and wish to file a formal complaint. The entire experience was unacceptable and impacted my father's health negatively. I look forward to your prompt response to address this matter.

Dear Expedia, I purchased a travel package from your company in July [redacted] under Itinerary No. [redacted][redacted] which included a car rental from Europcar. Upon returning the car as per the agreement, I expected a refund of the $[redacted].07 hold on my Discover card. Despite assurances from Europcar representatives, they now claim no refund is due. Allan Paleracio (tel 0[redacted]) from Europcar stated the total rental cost as [redacted].30 Euros with no refund. Expedia's involvement in this matter and choice of Europcar, which has a history of not refunding deposits, raises concerns. I've paid for the rental upfront; hence the demand for an additional payment is unjust. If this issue remains unresolved, I will escalate it further. You can reach me at [redacted] for any updates. Thank you for your attention. Best regards, V. Davis

I recently booked a flight for my daughter and myself from NY to Wilmington with a layover in Charlotte. We arrived at the airport well ahead of time and obtained our boarding passes. Unfortunately, there was an issue with the gate numbers on our passes - one showed gate 14 while the other showed gate 44. This caused us to miss our initial flight as we rushed to the correct gate. As a result, we had to wait several hours and take three different planes to reach our destination. I believe that the flight may have been overbooked and departed earlier than scheduled. The boarding pass clearly shows the discrepancy in gate numbers, and we had checked our luggage in well in advance.

Subject: Important Information Regarding Your Recent Purchase with Expedia Travel Dear Corina Bruss, Regarding your purchase with Expedia Travel and reservation number [redacted][redacted], we want to inform you that the airline has not yet confirmed the flight and/or fare you selected. As a result, your reservation remains unticketed until we receive confirmation from the airline. We understand the inconvenience this may cause, and we kindly ask you to reach out to our 24/7 customer service team at [redacted], referencing case number S-[redacted]90 for further assistance. Please refrain from replying to this email as it is unmonitored. For any additional information, please contact the provided phone number. Thank you for choosing Expedia Travel for your travel needs. Please remember not to respond to this email as this inbox is not monitored. This email is sent as part of a recent booking or account-related update on Expedia.com. If you wish to contact us or provide feedback, click here. CST# [redacted]-40

Dear Support Team, I was attempting to book a flight and hotel to Orlando for the dates of August 21st to 26th, [redacted], on August 16th. During the checkout process, I encountered a payment error. Despite trying three times to finalize the booking, it was unsuccessful. My credit card company has advised me that there are pending charges from Expedia for $[redacted].40 and from American Airlines for $[redacted].80. Could you please email me to confirm that these payment attempts were unsuccessful and request the cancellation of all pending transactions with Expedia and American Airlines for the flight to Orlando from August 21st to 26th, [redacted]? Your prompt attention to this matter would be greatly appreciated. Thank you, A. M. [redacted] [redacted]

Good afternoon, my name is Joan Anderson, and I made a hotel reservation on my cell phone using WiFi. Unfortunately, I encountered a family emergency after booking, leading me to try to change or cancel my reservation as stated on the Hotels.com app by 5:00 pm. Despite calling the hotel multiple times starting around 4:25, I faced disconnections and challenges reaching the front desk. After being transferred through various representatives, I was directed to contact Expedia, which was unproductive. I am eager to resolve this matter promptly. I appreciate your assistance and apologize for any inconvenience caused by this unforeseen situation. Please contact me via email or phone at [redacted]. Thank you for your attention to this matter, and I await your response. Have a wonderful weekend. Sincerely, Joan Anderson.

I need a copy of my itinerary for a travel insurance claim. The itinerary number is [redacted][redacted] under Robin T. I am unable to access it online. I had a terrible experience at a hotel where we checked in late Friday, only to wake up to blood spots and bed bugs on the sheets the next morning. After informing the front desk and not being able to get a refund as they said Expedia handles that, I called Expedia but they were closed until Monday. I spoke to someone from the Dept of Health, did laundry at a laundromat to ensure clothes were clean, and now worry about bringing bed bugs home. The ordeal ruined our weekend and left us feeling anxious about the situation.

I need assistance regarding my recent car rental experience booked through Expedia for a VW Class car at Edinburgh airport. Despite notifying AVIS in advance about a delayed pickup, I was unable to obtain the vehicle initially reserved through Expedia. I was then forced to pay extra for a Mercedes C Class car instead. Expedia's phone records should confirm the discussions held on July 27th and 29th with AVIS, detailing the issue faced upon arrival at the airport. I am seeking a refund of $[redacted].78 for the unavailable prepaid VW Autoshift and an additional $247USD, the difference between the billed amount for the Mercedes and the initial payment. The expectation was to pick up the car a day later than planned, still honoring the full weekly prepaid rate agreed upon on February 9, [redacted]. Sincerely, D. Klein.

Hello, I am reaching out to request a refund for a hotel booking. Unfortunately, a family emergency has arisen which prevents my partner's son and his fiancé from traveling to Melbourne for an event. The son was urgently admitted to the Intensive Critical Care Unit at Flinders Medical Centre in Adelaide, South Australia on 16/8/[redacted]. Due to this unforeseen situation, they are unable to fulfill their reservation at the hotel. The hotel has indicated their willingness to process a refund, but they require approval from your end. As he will be undergoing medical care for an extended period, financial constraints may arise. We have a letter from the hospital explaining the situation, and he has attempted to notify the hotel, yet the reception staff has been uncooperative. We are seeking your assistance to facilitate a prompt resolution under these difficult circumstances. Your urgent attention to this matter would be greatly appreciated. Thank you, Kay G.

Yesterday, at 11 pm, I booked a flight to Medellin, Colombia. However, I realized shortly after booking that I made a mistake. The booking indicated free cancellation within 24 hours, so I contacted Expedia. They informed me that since it was an economy charter airline, I needed to reach out to them directly. I called VivaColombia, and they mentioned that my credit card payment was still processing and advised me to contact Expedia for cancellation. VivaColombia typically only provided partial credit for cancellations within 8 days of the flight, but my booking was very recent. I called Expedia again, and the representative was understanding. He suggested waiting until the credit card payment went through to cancel and assured me that Expedia would handle contacting VivaColombia for the refund. I am currently abroad (on the correct flight) and unable to reach Expedia. My confirmation number is [redacted][redacted].

I am requesting assistance regarding a rental car issue. My name is Martina Koeckritz, and I can be reached at [redacted]. I rented a car from Las Vegas Airport through your company. Upon pickup on 8/18, I declined all extra coverage as I have full coverage. The total charge for that day was slightly over $30 for a one-day rental. When inquiring about extending for another day, I was initially told it would be an additional $10. However, when I called on 8/19, a representative claimed I had not declined the loss damage waiver, despite being assured by both the salesperson and another representative. This discrepancy is unacceptable, and I expect the company to acknowledge the error and offer an apology. Please ensure they rectify this situation promptly. Thank you for your help. Martina Koeckritz [redacted].

I made a reservation and payment for several days at Cler Suites And Residences, 11 Hernan Cortes St, Mandaue City, [redacted] Cebu, Philippines. However, upon arrival, I discovered the poor quality of the hotel, along with non-functional Wi-Fi and phone reception. Due to these issues, I chose not to stay and found alternative accommodation. I contacted Expedia USA, who redirected me to Expedia Philippines, but I was unable to reach anyone there. I am seeking a refund for the unsatisfactory experience at Cler Suites, which I booked through Expedia Philippines using the email [redacted] or possibly [redacted] My recent phone call with Expedia USA was frustrating as I spent about thirty minutes discussing the matter, only to be transferred to an Indian call center, then disconnected midway through the conversation. I am disappointed with the service provided.

Itinerary # [redacted][redacted] I accidentally left some items at the hotel and I am hoping to have them shipped back to me. I have been having trouble reaching someone for assistance. I was advised to purchase a shipping label, but I was not given any contact information to send it to. I am uncertain about the weight of the package, the type of packaging they will use, and whether I need to schedule a pick-up with UPS or if they will handle the delivery. I need more specific details to ensure the safe return of my belongings, particularly two dresses and two shirts that were left in the closet. Your help in resolving this is greatly appreciated.

On May 31, as I was arranging travel plans, a notification popped up on my screen stating that Expedia was having system issues. I retried later and successfully made a reservation. However, upon checking my bank statement days later, I realized I was charged for two flights to the same destination on the same day. Expedia advised me to contact Air Canada for assistance. Air Canada informed me that one ticket could suffice. After confirming with Expedia, I now have two credits totaling $[redacted].38, valid for a year and only redeemable through Air Canada. Dealing with Expedia's customer service, handled by non-native English speakers, has not been helpful. I aim to receive a refund for one ticket as the double booking was due to their system glitch. It's disappointing to witness this level of service from Expedia; I caution others against using their services.

I am unhappy with my experience trying to use a gift certificate I received from Bed and Breakfast.com, which is now a part of Expedia. The $[redacted] gift certificate from my retirement has not been honored at many establishments. Despite being told it would never expire, I am facing difficulties using it. Bed and Breakfast.com lacks a phone number, chat option, or customer email for assistance. I have attempted to contact Expedia three times but feel like I am getting the run-around. I requested a refund and received a case number, but after reading negative reviews about Bed and Breakfast.com's lack of responsiveness, I am concerned. I was given conflicting information by different representatives and directed to various departments without a resolution. Dealing with unhelpful customer service representatives has left me frustrated and disappointed. I hope to get clarity and assistance with resolving this issue promptly.

Ref: Itinerary No. #[redacted][redacted] Lor Soi Har. (1) I was charged USD263.36 (SGD366.07) for a JetStar flight from Singapore to Kuala Lumpur and return, which seems significantly higher than booking directly from JetStar at the same date and time for only SGD277.56, a difference of SGD88.51. I am disappointed with this price discrepancy and would appreciate an explanation. (2) I was under the impression that all bookings could be cancelled before September 6, [redacted], but when attempting to cancel with JetStar as advised on your site, I was informed the booking was non-refundable. Can you clarify this process? (3) If I do not receive a response within the next 3 days, I will assume my claims about the cost disparity are accurate. (4) When can I expect to receive a refund for the hotel cancellation, as previously confirmed?

Subject: Refund Request or Alternative Flight - LMYPMR (Philippine Airlines) Dear Concerned Party, I have been attempting to reach out since this morning but to no avail. I encountered an issue last night where I missed my flight bound for Japan during a stopover in the Philippines. I was informed that I was unable to board a flight without a return ticket. However, the Singapore airport authorities assured me that as a Canadian passport holder, I would not face any issues traveling to Japan and could arrange my return ticket from there to Bangkok, my next destination. I kindly request the option to book another flight to either destination or a refund, as I complied with airport regulations and was punctual for my flight. Thank you for your prompt attention to this matter. I look forward to your reply. Best regards,

I had booked a flight from Victoria, Texas to MCI Airport in Kansas City departing on August 30 and returning on September 2. The original flight times were changed from 7am to 10am for departure and from 7pm to 10pm for return. Despite adjusting my plans, I faced significant delays on the return trip. After arriving in Houston from Kansas City, I received multiple texts about a delay until after midnight or possible cancellation, leaving me and other passengers stranded. Ultimately, we had to split the cost of a $[redacted] Uber ride to Victoria due to work, school, and childcare commitments. This unexpected expense on top of the airline ticket was frustrating. I believe the situation warrants a refund as the uncertainty and inconvenience caused distress, suggesting a lack of reliability from the boutique airline. This experience has left me dissatisfied and I will not choose them again, warning others of similar issues.

I am concerned our planned flight with BA to Boston on 27/09/19 may be cancelled due to strike action. We made reservations through Expedia. If the pilot strike occurs, what are the likely outcomes? Will we be accommodated on a different airline on the same day or a BA flight on another date? Is our hotel reservation secure? We have activities booked in Boston, some non-refundable, as well as a B&B and airport parking. Could you clarify how these will be affected? This is a new situation for us, and we have already spent around £[redacted]. Our itinerary number is [redacted][redacted].