Expedia Customer Service Issues

I need help with an issue related to a round-trip flight I booked. Initially, I selected the return date option with zero charges for Spirit Airlines on your website to avoid extra expenses. After confirming the total charge of $[redacted].09, I received a receipt showing the same amount. However, 24 hours later, I received another receipt indicating a total charge of $[redacted].08. This discrepancy is concerning as your site initially showed no charges for the return flight. I would appreciate an explanation for why I was charged more for a flight that was initially displayed as having no additional costs.

I reserved a room at the Country Inn and Suites by Radisson Airport North in Atlanta, but accidentally booked it for the wrong night due to being unwell at the time. After realizing my error, I reached out to Expedia online. A helpful representative quickly assisted me in correcting my flight booking errors and adjusted the hotel reservation to the correct date of October 28. However, upon arrival at the hotel, they have no record of my reservation for either date. I can be contacted at [redacted].

I noticed that a charge of $[redacted] was deducted from my account under reservation number [redacted]. I booked a stay at the Regency Inn located at [redacted] Tamiami Trail in Sarasota, FL, for November 1st to the 5th. The communication with your staff needs improvement in both English proficiency and understanding. This predicament has left me anxious, attempting to find accommodation in Sarasota. The hotel has no record of my reservation. Please address this issue promptly and contact me at [redacted]. Regards, Eric R.

I made reservations for flights and a hotel through Expedia, including insurance, for a trip to Mexico to meet my Aunt and Uncle who live in Texas. Sadly, due to my Uncle's sudden back injury, we had to cancel the trip the day before departure. Despite reaching out to Expedia for assistance, they continually request a medical certificate, which is difficult to provide as I was not the one injured. Despite my attempts to clarify, they do not return my calls promptly or provide updates on my case. I did purchase insurance precisely for such unforeseen circumstances and am now left with a canceled trip. I have also tried to negotiate with the hotel directly, but they are unyielding. I am hoping for guidance on how to obtain a voucher or refund from the hotel in this situation.

Subject: Booking Cancellation Assistance Needed Hello, I had a reservation scheduled to start on November 12th at the Indigo Hotel Downtown in Memphis, TN. Unfortunately, my business plans have changed, and I will no longer be able to go on this trip. According to Expedia's virtual assistant, the booking is non-refundable, and I was advised to reach out to the hotel directly. However, the hotel stated that since the reservation was made through Expedia, I should seek assistance from your end regarding a refund. While I understand there may be a cancellation fee involved, I find it unreasonable to be charged the full $[redacted] for a trip I will not be taking. Thank you for addressing this matter promptly. Best regards, C. Evans

I have a quick question. I am looking to reserve a hotel stay for my son and daughter-in-law's 42nd anniversary. Can I book it in my name and then gift it to them? I've contacted various numbers but they all require an itinerary number, which I don't have. The wait time on the phone was 41 minutes, which I cannot sit through. I need clarification before proceeding with the reservation. Thank you.

On October 22nd, I attempted to make a reservation through Expedia for a trip to Houston in December, booking both hotel and flights. Unfortunately, my credit card was declined on two separate occasions during the booking process. I did not receive any confirmation emails from Expedia, but I noticed two charges on my credit card statement for United Airlines flights that same day. Despite trying again to book my trip yesterday with Aeromexico, the same issue occurred with no confirmation received from Expedia, yet another charge was pending for Aeromexico flights on my credit card.

I chose the "pay at location" option for my accommodation, but my credit card was charged 50% of the total amount, $[redacted], immediately. Initially, Expedia claimed it was a brief hold to verify my card, then stated it was the hotel's charge. However, this doesn't align with the pay-at-location policy. The hotel confirmed they didn't initiate the charge and advised me to contact Expedia. Neither Expedia's website nor the hotel mentioned the 50% charge requirement until booking directly with the hotel. I noticed the charge only after entering my credit card details and promptly left the page. I prefer to speak with a senior customer service representative rather than using online support.

I am in the process of booking tickets to Japan with Air China. So far, everything is going smoothly, but I have not yet been given the option to select seats for my family. I want to ensure that we do not face additional charges for seat reservations or end up sitting separately. The booking is for two adults and two children, scheduled to fly on 24/07/24 to Tokyo with a layover in Shanghai. Our return date is set for 13/08/24. Thank you, Stephen T.

I need to cancel my reservation at Embassy Suites in Brookfield, WI for November 22nd to 24th. Initially, I called to switch my dates due to a mistake with a previous booking on Priceline. I was assured by the person on the phone that my Priceline booking was incorrect and there would be no charge. I was then led to make a new reservation. However, I later discovered I was charged by both Priceline and Expedia, despite being deceived into believing I was booking directly with the hotel. I learned that booking directly is cheaper. I have two confirmation numbers: [redacted]29 and [redacted]5.

I've been trying to cancel my hotel reservation at Omni Royal Hotel Montreal for Nov 22-26, but I haven't received a confirmation email. The hotel says there's an upcoming reservation through Expedia. I need to speak with a live person for assistance. Every time I attempt to do so through the website, it claims it can't locate my booking. Please contact me at [redacted] or via email. Thank you. - Yuko.

I am incredibly frustrated about what occurred during our recent Expedia trip. The issue arose when an Expedia representative wrongly canceled one of our departing flights from LAX to PHL in [redacted]. Consequently, we had to rebook the flight at a significantly higher price. Despite following up on this matter for several months in [redacted], I was informed that a specialized team at Expedia would investigate and respond, but unfortunately, that never materialized. I firmly believe that at the very least, we deserve a credit for the price difference, which amounted to approximately $[redacted]+. I understand my expectations are modest, and I am not optimistic that this will be rectified. However, I urge you to pleasantly surprise me and ensure that I walk away from this situation feeling content with Expedia’s response, rather than disappointed and considering alternative travel platforms. One source of frustration was having to repetitively recount the incident to different representatives without having a designated point of contact to manage the issue. Thank you for your attention to this matter, and I genuinely hope for a pleasant surprise where your concern, empathy, and a comprehensive resolution will restore our faith in Expedia. Warm regards, EdMcF.

I need assistance regarding my reservation in Wichita, Kansas at the Winds Hotel and Crosswind Casino. Due to a family emergency, we had to leave on Monday, and the hotel was understanding. They advised me to contact Expedia for any necessary arrangements. Unfortunately, we were unable to stay on Monday night. I am seeking information on obtaining a refund or a partial refund for the unused night, or if it's possible to transfer the funds towards a future hotel booking. Thank you, K. Duffy

I made a reservation for a 1-night stay at the Astoria Hotel (Best Western) around 1:30 today for $[redacted].00 Canadian dollars. After realizing I mistakenly booked it for January [redacted], I tried to cancel but was unsuccessful. Eventually, I managed to cancel the reservation and was instructed to rebook. However, when I tried to rebook, the price had increased to $[redacted].00 Canadian within 30 minutes. Meanwhile, my family member, Charlene J., booked the same room for $[redacted].00 earlier in the day. We both need accommodation for tonight as we are on the same tour, which starts tomorrow. Thank you for your assistance. - Corinne J.

Hello, I am Laeticia M. I had a reservation at Hotel Paris Neuilly from November 21 to 23, [redacted] (Booking Reference: R[redacted]). An unauthorized cancellation was made, which I dispute. I have requested either rebooking or a refund, but neither option has been accepted. I have contacted customer service multiple times, but they informed me that the hotel declined the refund. The hotel claims they have not been contacted by you. Please provide clarification on this intolerable situation involving a significant amount of money and an unjust cancellation. Looking forward to your prompt response. Thank you, Laeticia M.

Dear Customer Service Team,*I am writing to address an issue with my reservation at the Paris Neuilly hotel under the name Laeticia MILA and booking reference R[redacted] for November 21 to 23, [redacted]. I did not cancel my booking, nor did any of my relatives, and I am disputing this cancellation. I have requested either reconfirmation of my room or a refund, both of which have been denied. This is unacceptable as the cancellation was not authorized by me. I have contacted customer service multiple times, but they informed me that the hotel declined the refund. When I reached out to the hotel directly, they stated they have not received any communication regarding this matter. I urgently need clarification on this situation as it involves a substantial amount of money and an inexplicable cancellation. I anticipate your prompt response to resolve this matter. Thank you for your attention.*Sincerely, Laeticia MILA

I made a car rental booking on Expedia for my upcoming UK visit on November 19th, but unfortunately, I didn't receive any confirmation email. Despite reaching out to Expedia through both chat and phone, providing my name, phone number, account details, booking information, and the last 4 digits of the card used for payment, they were unable to locate my booking. This situation is quite perplexing and frustrating. The booking was done on Expedia.co.in from Italy, so where could it have gone? There seems to be no record of it. At this point, I'm unsure of what steps to take next. I do have proof of payment and a message confirming my successful booking. My account is under my name and the email provided below.

Hello, I have some inquiries regarding the ticket I purchased on May 16, [redacted], and I'm hopeful we can address them together. My itinerary number is [redacted][redacted] for a flight from Larnaca to Guangzhou. The flight was consistently delayed and eventually canceled with no refund or information for rescheduling provided up to now. I'm uncertain about what steps to take in such a situation. During this time, Expedia and Egyptair shifted blame between one another. Expedia directed me to contact the airline, while the airline redirected me back to Expedia, leaving me without the promised refund. This resulted in a significant financial loss for me, which I find unfair. I am seeking a resolution promptly. Although I acknowledge the complexity of the situation, I trust you can appreciate my urgency in resolving this matter. Thank you for your attention to my concerns, and I look forward to your prompt response. Best regards, Y.C.