Expedia Customer Service Issues

I encountered issues with Locauto when trying to pick up my car rental and had to pay extra for a hotel and a new rental car. I am seeking a refund for the car rental and insurance booked through Expedia, compensation for the unexpected hotel expenses, and reimbursement for the additional cost of the new rental. I have already checked Expedia's website and called customer service with my Itinerary number, but have not had any success. I have documentation confirming both the car rental and insurance. Any assistance would be greatly appreciated.

I am seeking assistance regarding a recent flight change issue. Originally quoted $[redacted].00 for the change, I was later charged $[redacted].81 by AA. During a chat conversation with agent Karen, she quoted the lower price over the phone and took my credit card information. Expedia representative Eden Mascarenas mentioned escalating the matter and reviewing the conversation with Karen. Now, I am discussing this situation with Pearl Anderson who suggested Justanswer.com for advice. However, I prefer to deal with Expedia directly, as they have all the necessary information. I hope for a prompt and honest resolution without being redirected to various agents or websites.

I have been having trouble getting a response from Expedia. I detailed the issue in a chat conversation with Karen where I was quoted $[redacted].00 for a flight change on August 17. However, when American Airlines charged me, it was $[redacted].81. Karen had asked for my phone number on chat to provide me with the cost over the phone and take my credit card information, which I provided. When I raised the discrepancy, Eden Mascarenas said Expedia would review the phone conversation between me and Karen and that I should follow up with Expedia for a resolution at the beginning of this week.

I recently bought a package deal via Expedia.com, which included a roundtrip flight on American Airlines from Miami to Phoenix. Unfortunately, the flight was delayed due to a computer issue, causing me to miss a critical medical appointment. Expedia arranged lodging at SureStay Best Western in Phoenix and a car rental with SIXT at Sky Harbor International Airport. However, when I tried to cancel and reschedule, I couldn't reach a person at the hotel or car rental company. Despite the $[redacted] package cost, my credit card hasn’t been charged for these services. The Expedia Itinerary number [redacted][redacted] doesn't pull up on the website, making it impossible to change my reservations. I need assistance canceling and rescheduling these bookings for next week. Expedia’s lack of customer service is frustrating.

Subject: Complaint and Request for Refund Due to Flight Delays and Missed Connection Dear Customer Service, I am writing on behalf of Ihab H. regarding itinerary #[redacted][redacted] Confirmation # H8PB6K dated 21 July [redacted] for a flight from JFK to Buffalo with DELTA airlines, purchased on 19 July [redacted]. I wish to file a formal complaint and seek compensation for the inconvenience caused. On 21st July [redacted], I boarded Egyptair flight MS985 from Cairo int airport to New York JFK, scheduled for 3:00 AM but departed at 5:04 AM (Attachment N #1). Mid-flight, due to technical issues, the plane had to return to Cairo (Attachment N #2). After a delay of 5 hours, a replacement flight landed at JFK at 2:30 PM (Attachment N #1). Unfortunately, I missed my connecting flight to Buffalo with DELTA Airlines scheduled for 12:05 PM, resulting in me booking a new flight with JetBlue for [redacted] Canadian Dollars (Attachment N #5). Please consider reimbursing the cost of the JFK-BUF flight due to circumstances beyond my control. Looking forward to your prompt attention to this matter. Thank you for your understanding. Sincerely,

I had a flight credit with Expedia for $[redacted]+ on United Airlines, but when I tried to book a trip to Jackson Hole, WY, the reservation wouldn't go through. After speaking to an agent, I learned the credit was for $[redacted]+ on American Airlines. The agent asked for the credit card number used for the original flight, but since I lost the card and got a replacement with the same account, there seemed to be some confusion. The agent eventually booked my flight with the new card number, but when I checked, there was no credit showing up. Expedia also has no record of the flight. The reservation details are under Record Locator KTMP34 for American Airlines Record Locator RXRHIL. I am hoping to get this issue resolved. Thank you for your assistance! - E.C.

I need help canceling itinerary [redacted][redacted]. I bought it on July 18th, [redacted] using a third-party, Afterpay, but my booking got canceled the next day because of my credit score. I'm still waiting for a refund, but Afterpay hasn't received any updates from Expedia. Several of us have emailed Expedia in the last couple of weeks, but we haven't received any responses. This situation is affecting my other payments, like my rent, as Afterpay won't stop the automatic payments until they hear from Expedia. Please assist me with this issue.

I had an Expedia itinerary under Nancy Adams with the number #[redacted][redacted]. We had to cancel our Barcelona hotel booking at the Hotel Espana Ramblas due to my husband's health issues. I contacted Expedia on July 31, [redacted], to cancel our reservation for the night of August 3, [redacted]. Even though I purchased insurance for such situations, the hotel reportedly denied the cancellation, leading to the insurance claim being rejected. I find it unfair, as I paid for insurance to cover such instances and should receive a refund of $[redacted].22. Both the hotel and Expedia profited from our booking despite us not staying there. I believe Expedia is responsible for resolving this matter as I canceled three days before our reservation. I am looking for the insurance company to reimburse me as expected. Thank you.

The property I booked denied check-in and is withholding a refund. Upon arrival, I was informed of a $[redacted] deposit not mentioned online. Uncomfortable with this, I tried to cancel through Expedia, only to be pressured into upgrading to a higher-priced room. Recently stayed at the Wyndham by Baymont in Gaffney, SC, where the hotel now wants to keep the payment but won't allow check-in. The situation felt dishonest, especially seeing the empty parking lot and being overlooked for 15 minutes. The clerk was impolite and preoccupied with phone calls. This is unprofessional business conduct.

I, Chris H., reserved a room at the Cambria Riverfront Hotel in Charleston, South Carolina through Groupon. The hotel advised me to contact Expedia to modify my booking. Due to my mother's illness, I need to change the check-in from August 27th and check out on August 28th to September 9th and 10th. Groupon Order No: 1[redacted]56-[redacted]

I am worried about Expedia's handling post-ticket purchase. I acquired a Business Class Airline ticket for my wife. However, after paying for a flight schedule change on Delta Airlines, she arrived at the Accra airport to find no reservation made by Expedia. She was unexpectedly asked to buy a new $7,[redacted] ticket. This situation caused unnecessary stress. It makes one question the reliability of Expedia as a booking platform. Fortunately, my wife's problem was resolved due to my contacts at Delta Airlines. Other passengers at the airport also voiced issues with Expedia.

I had a flight booked with American Airlines through Expedia departing on 8/18/[redacted] and returning on 8/25/[redacted]. I reached out to AA in May [redacted] to change my return flight to 8/26/[redacted]. They advised me to contact Expedia for modifications. After contacting Expedia's chat support, the change was made promptly. However, on the day of my outbound flight, AA informed me that I was removed from the flight back in May due to the reservation modification, which caused me to incur an emergency booking with another airline. When I requested a refund from Expedia, they initially blamed AA but later shifted responsibility to me for not specifying to keep the outbound flight unchanged. Despite providing evidence of the communication, Expedia declined to cover the emergency flight cost. I am seeking advice on how to have Expedia reimburse the unexpected expense resulting from their handling of my outbound flight.

I recently tested positive for Covid before my trip and did not feel safe to travel. After contacting Expedia, they were able to cancel my flights after a long wait. However, I encountered difficulty canceling a non-refundable rental car reservation. Despite efforts with both Expedia and Fox rental car, I was unable to cancel the reservation. Unfortunately, I am unable to file a claim as all bookings need to be canceled prior to initiating the process.

We had reserved two rooms with both double queen and single king beds. However, upon arrival, the hotel had given away our rooms. Instead, they provided us with a room that was unclean, unsanitary, and lacking air-conditioning. The staff member mentioned the outside heat as the reason for the room being hot. One room had air-conditioning while the other did not. Due to the room's condition, we chose not to stay. When we checked out, we requested a refund, and we were assured it would be taken care of. It has now been 30 days and we have yet to receive the refund. We were forced to secure accommodations elsewhere. We spent a mere 15 minutes in the rooms and did not even sit down. We are hoping for assistance in obtaining the refund.

I initially stayed in room [redacted]. Yesterday, water started coming out of the socket in the bathroom, leading to no electricity for the rest of the night. The staff claimed they had no available rooms. The following day, they still stated no rooms were open, but then suddenly one became available, which was filled with cigarette smoke despite being smoke-free. They offered a one-day refund. I am seeking a refund for yesterday's lack of electricity and today as I am not staying there. My reservation at Extended Stay in Fridley was from the 25th to the 1st. I am requesting to be relocated to a different hotel for the next two days.

I am seeking clarification from Expedia regarding the cancellation of my Hertz car reservation in Vancouver, BC. I, along with two other groups, had confirmed reservations that were unexpectedly canceled. After scrambling to find alternative options, we were informed that this occurs frequently with Hertz according to another car agency. Expedia's online assistant directed me to a legal link, suggesting I could pay for a response. If legal action is necessary, it will be pursued independently. Requesting compensation for the increased costs incurred, and a detailed explanation from Expedia rather than being directed to their legal team for a fee. Reference #: Itinerary #[redacted][redacted]. While we have been loyal customers of Expedia, the dismissive response from the online assistant has left us disheartened. Thank you. - A.G.

I recently booked a package trip to Austin in May (Itinerary reference: [redacted][redacted]). I missed my outward flight due to adverse traffic conditions, resulting in the cancellation of the whole package. The airline informed me that the flight tickets were non-refundable, and I was advised to contact my holiday insurance for compensation. My insurance company now requires written confirmation that the tickets have not been refunded. Can you please assist me with this request?

We made a reservation at a hotel in Iron River, Michigan based on the information on your website that the pool and hot tub were open. Unfortunately, the hotel just informed us that these amenities are closed and unavailable. We need a refund or a different hotel with a pool nearby for tonight because of this discrepancy. Your website provided misleading information when we booked our room, and now we need assistance resolving this matter promptly as we are already en route to our destination. Thank you for your help.

Hello, I accidentally made a reservation for a guest to stay at our hotel in January. The reservation was made in September, and I mistakenly provided the guest's personal email address. Now, I am unable to cancel the reservation as the guest is receiving codes to their email, and I can't ask them to cancel it themselves. Guest email: d***@me.com Our email: [redacted] Reservation dates: 16 Sep, [redacted] - 17 Sep, [redacted] Itinerary #: [redacted][redacted] Please cancel this reservation.

I attempted to book a trip from Phoenix, AZ to Las Vegas, NV to visit family. I bought two tickets for $90.05. Unfortunately, I made an error in my email address by typing ".con" instead of ".com," leading to a failed confirmation email. Regrettably, the booking and my Expedia account are not connected, making it impossible to make changes or receive updates.