Expedia (UK) Customer Service Issues

Hello, my name is ANNA Slade. I recently booked a package holiday to Rome through Opodo, which included a flight and an apartment. The representative of the RSH Vatican Large Bright Apartments, Boris - if that is indeed his real name - contacted me via email stating that the apartment I booked needed sudden repairs and was canceled. He offered another apartment, but it was not suitable as it was advertised for two guests while we are three. He provided me with a reference number, ref. [redacted]/[redacted] - Expedia Affiliate [redacted], to request a refund. Despite initially offering a refund, he seems reluctant to follow through and suggested I reach out to you for assistance. I have all communication saved on my computer in case it is necessary. I am finding it challenging to trust this individual, and I would appreciate your help in resolving this matter. Thank you, ANNA MARIA SLADE.

I made an online booking today, October 31st. After I completed the payment, a message appeared stating there was an issue and to try again later. I checked my bank account and saw the money was authorized and debited, so I'm hesitant to attempt another transaction. I did not receive a confirmation email with an itinerary reference number. Please provide assistance promptly. Reservation Details: Name: J. Peace Newcastle upon Tyne to Alicante Dates: November 13th to November 20th, [redacted] Hotel: Trabuco, Santiago de la Ribera Car Rental: Alicante Airport for the specified dates

I need assistance regarding a flight cancellation with Lufthansa to Catania. I canceled last year due to Covid-19 restrictions in Sicily and was informed a voucher would be valid until around April [redacted]. However, I recently discovered that the voucher actually expired in November, shortly after the original flight dates. This seems like an error. A customer service agent mentioned that refunds are based on the booking date, not the travel dates, which seems confusing given the pandemic situation. I tried reaching out two weeks ago but the agent promised to call back and never did. It's challenging to contact you by phone. Can you clarify the process? My itinerary number is [redacted][redacted] and my name is C. Blundell. Thank you for your help.

I booked a trip to Bucharest for December 5, [redacted]. The payment for flights and hotel was processed on November 15. I, Christine Johnson, will be traveling with Jessica Kelley. While I have received the flight confirmation, I have yet to receive the hotel confirmation. Strangely, the upcoming trips are not visible in my account. I tried using the virtual assistant without success and experienced two disconnections during phone calls. The hotel cost £[redacted].23, paid from my account separately from the flights. - C Johnson

Hello, I recently made an online inquiry about a flight and was contacted by an individual who claims to be from Expedia based in England, UK. Upon further investigation, I discovered that the contact details and physical address provided do not match the official information on the Expedia website. I'm concerned about the legitimacy of this individual and whether they are truly affiliated with Expedia. The phone number I was given is [redacted]8 and the address provided is 56 Berkeley Square Mayfair, London, W1J 8DJ. I would appreciate it if you could verify if this person is indeed one of your agents. Thank you.

I attempted to book with Expedia. After payment was processed by Klarna, Expedia said my booking didn't go through. Klarna and Expedia are directing me to each other for cancellation, but with no confirmed order, I can't cancel. I'm stuck with a pending payment on my credit card. I've had no luck reaching Expedia without an itinerary number. How can I resolve this without risking duplicate charges if I rebook? I fear I may have missed out on the holiday opportunity by now. I'm seeking to connect with a customer service representative in the UK.

Hello, my name is Rose M. Hepburn. I made online flight reservations for myself, my sister, and a friend from Glasgow to Tampa, Florida from June 19 to July 16. Initially, I booked luggage for both the hold and cabin. However, when I had to change the return date and rebooked, I may have forgotten to include luggage. I would appreciate it if you could confirm this for me so I can book the luggage promptly. Thank you.

I want to book Villa La Vista de Tefía in Fuerteventura. Unfortunately, I can't find the villa when trying to book flights and accommodations together. Our travel dates are from 4th to 18th October [redacted], departing from Manchester with Jet2. I worry about legal protection if we book separately. Please assist. Regards, M. Holdsworth.

I wanted to share that there are individuals online pretending to be Expedia. I came across their link, booked a flight to Australia, and made the full payment. They sent all the necessary documents and even called back to verify passport details. However, upon reaching Manchester Airport (for an Emirates Airline flight), they had no record of my booking. This resulted in losing £[redacted], and my vacation was over before it began. Best regards, P.W. Black

On Sunday, January 1st, [redacted], I made a booking for a holiday to New York from June 6th to June 12th, [redacted]. During the payment process, I selected the option to pay over three months, but it was declined. I then paid for the entire booking in one go, which was successful, with 'Klarna' processing the payment. However, I have not received any confirmation from 'Expedia,' and 'Klarna' informed me that the booking was not accepted. I do not have an itinerary number but have two reference numbers from 'Klarna.' I am unsure if my booking will be accepted or how to get a refund promptly. UPDATE: On January 3rd at 01:34, my order was cancelled without my knowledge. I only discovered this after speaking with an agent from Klarna at 12:00 today. Despite not being informed of the cancellation by the agent, I was later told by Expedia to re-book and that Klarna would refund me. I contacted Klarna again around 2:30 PM and was then informed of the cancellation. I am now waiting for the refund to be processed, which may take 1-7 business days.

Expedia Itinerary Number: [redacted][redacted] Booking ID: LNZKN3 Airline Confirmation Code: W2/K4FL3B Dear D.H. Patel, We have important news regarding your recent Expedia booking to WILUKA UKAWIL. Regrettably, there was an error when booking your flight with W2 from WIL to UKA; therefore, the booking could not be confirmed. Your itinerary consists of two separate tickets, and only the flight from WIL to UKA is affected. The rest of your trip on a separate ticket remains unaffected. We apologize for any inconvenience and are available to assist you. To resolve this issue and receive your new ticket, please contact us at 1-[redacted] or at 1-[redacted] (collect calls accepted) at your earliest convenience. Until a new ticket is issued, your reservation remains unconfirmed. We are committed to resolving this matter promptly. Feel free to reach out to us 24/7 using the customer service numbers provided. Thank you for your understanding.

Hello, my name is Ann Erland. My husband and I have a ten-day holiday booked for Nashville in May. Unfortunately, we are unable to go due to personal reasons. Instead of canceling the trip and losing the £2,[redacted] we paid, we would like to see if my nephew and a friend can take our place. I don't see any issue as it would just involve changing the names on the booking. Please reach out to me at [redacted] at your earliest convenience so my nephew and his friend can arrange time off from work for the holiday. Best wishes, Ann and Trevor.

I am having trouble speaking directly with an Expedia advisor. I have tried calling multiple times, but all I get are recorded options in a frustratingly relaxed and dreamy voice. Could someone please share a direct telephone number that will connect me with a real advisor promptly?

I am still facing an unresolved issue from my attempt to book a return flight to Stuttgart on 2/2/23. Despite trying to use my credit card for payment, I encountered issues and made two additional attempts without receiving a booking number or itinerary. The only communication received was a confirmation of signing up to the website and subsequent advertising emails. Surprisingly, three payments of £[redacted] each were deducted from my credit card under the label "British Airways London," but BA has no record of these transactions. Contacting Expedia has proven challenging without the necessary booking or itinerary number. I am owed £[redacted] from Expedia and seek a refund. The email address I used for the booking attempt is [redacted] Thank you. Sincerely, TG

I have been attempting to cancel a hotel reservation in the UK for weeks without success. I have tried to contact the hotel directly multiple times since I did not receive an email confirmation with the booking reference. I cannot access my Expedia account because despite requesting a password reset numerous times, I did not receive any instructions. I have called the UK customer service number several times, and after being given another number to call (including a 1-[redacted] number), it turned out to be non-existent. The booking is for The Chatsworth Hotel in Eastbourne from June 17 to 22 for an Executive Double Room. The booking reference is [redacted], and the Itinerary Number is [redacted][redacted]. The booking was made on July 6. Could you please cancel this booking and confirm once completed. Thank you, S.G.

I have attempted to call the customer service phone number multiple times. However, I only encountered an automated menu that assumed a booking had been made, when in reality, there isn't one. I am hoping to speak directly with a live representative to make a booking for the flight and hotel travel package from London to Barcelona, specifically at the AC Barcelona Forum Hotel by Marriott, for Saturday, March 11th, [redacted], departing in the morning from LHR/BA. It is urgent that I speak to someone promptly. Can you please provide an active telephone number to reach an Expedia Travel Advisor for assistance? Thank you for your attention to this matter. Note: I have already sent two messages in the past two days requesting a live contact number, but have not received any acknowledgment or response.

Hello, I'm KAYIHAN KAYHAN YESIL. I encountered an issue with my booking in Turkey. I had recently made a flight reservation through Expedia for a trip from Istanbul to London on Wednesday, 08/03/[redacted]. The flight was scheduled for 8:15 with British Airways (J9ZAUM). After completing the payment, I received a confirmation on my screen thanking me for my booking. The Expedia itinerary number is [redacted][redacted]. I encountered difficulty using a phone app for the booking and was unable to proceed. Despite several attempts and no success, I was unable to receive my booking references to check in for my flight. Despite contacting multiple parties at the airport, no one was able to assist me. As Expedia was unavailable due to after-hours, I am reaching out for assistance. I have all the necessary proof to support my case and can provide it if needed. To avoid any risks, I had to purchase another ticket. I am seeking your help to rectify this situation. Thank you for your attention to this matter. Sincerely, Kayhan

I made a reservation through Expedia yesterday, 21.3.23, for Hotel Mondial Rome. After not receiving an email confirmation, I realized I may have entered my email address incorrectly. I did receive a text confirmation on my phone with itinerary number [redacted][redacted]. Unfortunately, I can't access my Expedia account to check the booking details due to the email issue. Customer service mentioned that an email confirmation was sent, but I believe it's going to the wrong email address. I have checked my junk mail folder but couldn't find the confirmation. Can you please resend the confirmation to my correct email address as listed below?

I had a hotel booking issue with Expedia, as they failed to confirm my reservation. This caused me to book a more expensive alternative hotel upon arrival. Despite Expedia assuring me of a refund on March 21st to my AMEX card, I have yet to receive it. I contacted AMEX, and they confirmed no refund has been processed. The refund receipt number is [redacted][redacted]. Can someone please update me on the status of this refund? Expedia, I have been waiting for this refund since December.

My husband made a flight reservation for Orlando on April 23 with someone he believed was from Expedia. Unfortunately, it turned out to be a scam, and £1,[redacted] was withdrawn from his account. A confirmation email was received from [redacted] It's worth noting that my relative is a lawyer at Expedia. Any assistance you can provide would be greatly appreciated. We were under the impression this was Expedia's official site, and the individual we spoke to claimed to be affiliated with Expedia. Thank you.